jmr it infrastructure managed services - jmr infotech · jmr it infrastructure managed services ......
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JMR IT Infrastructure Managed Services
JMRi’s Technology & Managed IT Services are tailored to meet the needs of the client. We
provide a wide range of services that range from Server & Storage implementation &
management, Database Administration & management, Technology Staffing Services. JMRi
focuses on delivering the complete services regarding all Oracle Technology deployments that
an organization requires.
Oracle Database Services from JMR Infotech
Oracle
Database
Upgrade &
Migration
Services
Oracle
Diagnostics &
assessment
Services
Oracle
Database
Tuning
Services
Oracle
Database
Health Checks
Remote Oracle
DBA Services
Oracle DBA
Staffing
Services
Oracle Database 12c
implementation Services
Oracle Real Application
Clusters (RAC)
implementation
Oracle Dataguard Replication
Services
Oracle Middleware Services from JMR Infotech
Oracle
Middleware
Upgrade &
Migration
Services
Oracle Service-
Oriented
Architecture
(SOA)
Oracle Forms &
Reports
Services
Java platform
optimization
Remote
Oracle
WebLogic
Services
Oracle
WebLogic
Admin
Staffing
Services
Oracle WebLogic 12c
Implementation Services
Oracle Application Development
Framework (ADF) Services
Oracle Developer Suite
Services
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Oracle Infrastructure Management Services from JMR Infotech
Oracle
Solaris
installation
&
configuratio
n Services
Oracle Solaris
Cluster
Implementatio
n Services
Oracle Linux
installation
&
configuratio
n Services
Oracle Linux
Clusterware
Implementatio
n Services
Oracle
Enterprise
Manager
(OEM)
Implementatio
n Services
OEM
Performance
monitoring
&
Configuratio
n
management
Services
Oracle Sun SPARC & x86
Systems Implementation
Services
Oracle NAS, SAN Storage &
Tape Library Implementation
Services
Oracle VM Server
Virtualization Services
Hardware (Server, Storage and Tape Library) Services:
Platform Migration Consultancy & Services
Server & Storage consolidation
Virtualization & Optimization solutions
Multiplatform high availability solutions based on Microsoft, Linux & Oracle Sun Solaris
Business continuity Solution consultancy & implementation
Backup & recovery solution
Disaster Recovery Services (DRS)
Enterprise Management Platform
Enterprise Security Consultancy & deployment
Remote Support Services
Data Backup Scheduling
OS & Application Maintenance
Server & Storage Implementation, Monitoring & Management
Maintain System Services & Configurations
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Remote IT Infrastructure Management (RIM) Services
Remote Monitoring & Management of EU/Servers/Network/Storage Devices.
Onsite / Offsite services
Leveraging Advanced Technology Tools
Rapid Response & Issues Resolution
Improved SLAs
Maintain Up-to-Date Software Licenses & Versions
Multi-skilled & Experienced Resource Pool
Round-the-Clock Operations
Accurate Reporting (Uptime, Usage etc).
Oracle Professional Services
Oracle Dataguard deployment
Oracle RAC Implementations
Oracle RMAN Deployment
Oracle Database Upgrade
Oracle Migration Services - Forms, Reports & Database Migration
Oracle Database Tuning Services
Oracle Database Assessment Services
Database Staffing Services
Remote DBA Services
Oracle Fusion Middleware Services
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Infrastructure Services
Data Centre Infrastructure Services
Technology Hardware & Software Implementation Services
Disaster Recovery & Business Continuity Services
Managed Services
Technology Staffing Services
Data Centre Infrastructure Services
A Data centre is a dedicated space where companies can keep and operate most of the ICT infrastructure
that supports their business. This would be the servers and storage equipment that run application
software and process and store data and content. The Data Centre serves as a centralized repository,
either physical or virtual, for the storage, management, and dissemination of data and information
pertaining to a particular business.
JMRi Data Centre Infrastructure services incorporates:
Consultation
Analysis
Design
Proof of Concept
Implement
Operate
Support
While each step is equally important and vital, the first 2 stages are particularly important as they will
affect the outcome of the Data Centre design. We consult you and analyze all ideas you have; in the
manner you want your Data Centre to be set up or operated. Any requirements which are not feasible,
or will adversely impact your operations, will be highlighted and we will offer you alternatives.
In the design stage, we put our skills together to produce a blue-print of your future infrastructure
complete with details of the components (Hardware / Software / Services) used and interaction between
them. The implementation and support phases involve installing and configuring the setup according
to the terms agreed. During installation, we work closely with Client IT team, also providing first level of
basic training.
The support phase is the post-sales stage, where we will be working in parallel with you via our Managed
Services and Disaster Recovery/Business Continuity Services to ensure the smooth running of your
operations.
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Technology Hardware & Software Implementation Services
We use our expertise and experience apart from our Partnerships with IT majors to help you identify
new hardware and software to meet your business requirements at a competitive price. Our engineers
have years of combined experience making them the ideal choice to support you through installation
and maintenance, remotely or on-site.
Server implementation services
Designing and building a server infrastructure that can better support the business needs critical to your
organization's continued success. Server consolidation is a logical first step in designing a more rational,
efficient and resilient infrastructure that can support the on demand business model.
We plan and prepare your Servers before the software is installed, using appropriate IT planning and
preparation best practices. Then we meticulously follow IT best practices through applicable procedural
topics – including installation protocols and monitoring the system. Finally, we perform a security audit
as well as customizing the System exercise to ensure that the System is set up as per the design
document. Server implementation services include:
Deploy new servers into your production environment quickly, with minimal disruption
Reduce costs and increase resiliency through effective resource utilization
Expertise to implement latest operating system and deliver benefits of new virtualization
technology
High availability architecture
Simplified server environments
Storage implementation services
To ensure the proper operations and functioning of the storage systems, whether it is a new
implementation or an upgrade, the proper architecture and design is required and our experts are on
hand to ensure the correct architecture and design based on the storage system and the business
requirements are vetted and built. Based on the extensive technical experience of our experts, we can
ensure that industry best practice is implemented to make sure the business operates smoothly and the
storage system is optimized. Storage Services include:
Design, implement and integrate the storage system to the current production environment in
a timely and efficient manner
Implement Best Practices to optimize the storage system
Migrate data to the new storage system with confidence
Leverage the value-add, storage-specific technologies that benefits the overall information
system
Enhance operational capabilities for storage provisioning, backup and archiving
Reduce risks and control costs without affecting business operations
Network implementation services
Keeping your business running smoothly requires building and maintaining a robust, highly available
network. JMR offers proven network design and implementation services that drive results for your
business.
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From Corporate LANs to Wireless networking, multi-location WAN, Mobile-ready internet access, to
Firewall security solutions, JMR has the experience and capacity to deliver reliable, multi-vendor
Network solutions.
JMR’s network design and implementation services begin with a comprehensive needs analysis. Our
team evaluates your current business and assesses your future needs. They consider your budget
parameters and design a network to meet the challenges of your business today and tomorrow. Once
designed, our engineers and project managers install the network and document a set of standards and
procedures with suggested security policies to assure network integrity post installation.
Network Implementation Services include:
Network analysis and design
Network Equipment supply
Staging and configuration
Testing and onsite installation
Network monitoring and ongoing support.
Oracle Database Implementation services
The Database Implementation Service provides you access to DBA experts, who will carefully review
your business needs and help you to plan and install Database your premises, configured to your
business needs. In order for the installation to be as rapid and successful as possible, we will discuss
your specific requirements and expectations prior to the installation. During the installation, we will
transfer our expert knowledge of the Oracle Database and Oracle best practices to you and your team
and outline the business benefits of many of the new Database options and features for your
organization.
JMRi has the skills and reference experiences required to complete an efficient, successful and well-
organized installation. In recognizing and understanding the critical installation decisions, we can help
you plan the installation, determine the appropriate system resources required for optimal performance,
follow Database installation-recommended best practices, and efficiently configure the software.
Database services include:
Oracle Dataguard deployment
Oracle RAC Implementations
Oracle RMAN Deployment
Oracle Database Upgrade
Oracle Migration Services - Forms, Reports & Database Migration
Oracle Database Tuning Services
Oracle Database Assessment Services
Database Partitioning
Oracle Architecture Design Reviews
Oracle Data Migrations
Oracle Database Schema Modifications
Upgrading and Patching of Oracle Databases
Database Staffing Services
Remote DBA Services
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Oracle Middleware Implementation services
Legacy applications can cause unpredictable service levels, decreased performance, and other end-of-
life issues. In addition, Oracle applications may be underutilized if your organization has not taken
advantage of the full business value available in the latest release. JMR’s migration services can help
you safely migrate to a new IT platform or upgrade existing Oracle applications, while staying focused
on your critical business.
JMR’s migration experts plan, architect, implement, and project manage a solution based on your
unique environment. Our migration process combines automated tools, dedicated migration specialists,
and a prescriptive methodology. It utilizes well-defined, repeatable processes along with migration
experts who specialize in migrating customers to Oracle technology.
Middleware services include:
Oracle Forms to Oracle ADF migration
Migration from non-Oracle middleware platforms to Oracle Fusion Middleware
Java, Application Integration Architecture (AIA)
SOA Services – assessing, designing, implementing, and support
Systems monitoring and Uptime management
Performance management and Fault management
Resource management and Patch management
Managed Services
Managed services comprise the remote monitoring and management of a client’s selected hardware,
software or networks, which can be located on premises or hosted in a third-party data center. The
services typically include alerts, operating system patch management, problem resolution and proactive
problem prevention. The managed services provider assumes responsibility for helping prevent
downtime and improve IT performance, as measured by service level agreements (SLAs).
Why companies adopt managed services
Cost reduction Economies of scale and industrializing service delivery help managed services providers
meet a lower cost point than most organizations can achieve in-house. In addition, many of a provider’s
costs — from infrastructure and overhead to technical staff — are shared across multiple customers.
Capital expense reduction Enterprises are continually challenged with constrained capital expenses.
Decisions about where to invest capital are difficult — and typically the choice is to focus capital
investment on revenue-generating initiatives. Similar to the way many companies lease real estate
rather than purchase, delivery models like cloud and managed services can free capital by shifting IT
costs to operating expenses, where there is greater flexibility.
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Increased efficiency A managed services provider can deliver new value from best practices,
standardization, analytics and automation to the extent that IT reaches a level of industrialization that
results in higher efficiency and tighter IT controls.
Access to skills The need to find, retain and build the skills you need to support your heterogeneous
IT environment is relentless. Managed services can reduce skills-related risk, because the responsibility
for attracting and retaining skilled individuals falls on the managed services provider.
Better service levels and reduced risk Service quality is the ultimate value that a managed services
provider can offer. Moreover, promises of service quality are backed by contractual SLAs. Services
providers therefore have an incentive to cost effectively develop the tools, processes and governance
required to deliver reliable services. In addition, they have experience that can rarely be matched in-
house.
We have customized our service offerings to be able to offer our solutions to our clients that are more
cost effective reducing expenses and improving operations.
Together with our managed and outsourcing services, our skills, knowledge and client experience, today
we are in a position to propose the following services to you:
Systems Monitoring
Systems Administration
Systems Management
Data Backup and Restoration
Network Management
Application Management
We base our Managed Services on the fundamental principles of Monitoring, Improvement,
Maintenance, Reporting, Support
Each of our solutions is customized per individual client and each customer can outsource all or part of
their IT operations to us – from the desktop Infrastructure to the Data Centre.
We offer different levels of availability from 8/5 x 5 to 24/7 x 365 with varied levels of response times.
Supporting you remotely or on premise, our team of vendor qualified engineers will treat your systems
and information with the same level of ownership we treat ours. You can depend on JMR as your
Managed Service Provider partner.
Our Managed Services Framework is purely ITIL Based Delivery Framework to run the Environment. Our
core strength and niche area expertise provides coverage to entire life cycle of pre implementation,
implementation and post implementation phases.
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Disaster Recovery & Business Continuity Services
A disaster can be defined as any factor that prevents a business from operating normally. Such
disruptions cause losses in revenue and profits and can lead to critical repercussions for an organization,
no matter how big or small.
JMR Infotech offers Disaster Recovery & Business Continuity services to a variety of businesses
operating in diverse industry sectors. We are able to design and implement a Business Continuity Plan
that will be flexible enough to evolve and adapt with your business and continuity requirement. The
ultimate aim of such a plan will be to ensure that business critical information systems, enabled by
complex IT systems, can be sustained and operated reliably, in fluctuating economic conditions.
JMRi has compiled a series of services designed to assist businesses who have experienced some form
of disaster, to continue their operations in the fastest possible manner therefore minimizing any losses.
Our DR and BC services are:
DR Readiness Test Service
Disaster Tolerance Service
Hosting and Co-location
Provisioning of hardware and software (Business Continuity)
Data Restoration and testing service (Business Continuity)
Data Backup service
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JMRi Oracle Professional Services
Oracle Dataguard deployment
Oracle Data Guard, is a powerful and flexible database availability technology that is designed to
protect your critical data from user errors and corruption whilst providing a disaster recovery and
highly available database solution. Data Guard Deployment engagement is designed to take you
through the technical considerations of your Data Guard implementation to deliver the correct
solution that addresses your data protection and availability requirements.
Understanding Requirements
The engagement starts with a simple review of your existing availability and data protection policies
and requirements. Utilizing Oracle best practices and industry proven methodologies to eliminate
potential IT barriers in creating a stable foundation for the implementation of Oracle Data Guard.
The scope of the engagement includes:
Providing an optimal reference design of Oracle Data Guard that can serve a fundamental
building block in the widespread adoption of Data Guard in your organization
Mentoring and guiding your resources on the installation, configuration and management
techniques for Data Guard
Identifying the optimal approach for ongoing operating, maintenance and administration
of your Data Guard implementation
Engagement Benefits
Our experience with Data Guard in a variety of customer engagements with varying technical and
business requirements enables our consultants to deliver:
A certified and professional Data Guard implementation based on proven industry
experiences
A low risk and rapid implementation using previously tried and tested methods and tools
Access to highly experienced Data Guard professionals for skills transfer to your own technical teams
Oracle RAC Implementations
Oracle Real Application Cluster (RAC) Services provide true active/active clustering capabilities for
corporate database systems. This provides a superior and unmatched fault tolerance and high
availability for mission critical database systems. JMR Oracle RAC best practice implementation
services include:
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Installing the operating system on each cluster node
Preparing each server for RAC: configuring kernel parameters, setting up the Oracle user
environment, creating startup scripts, etc.
Configuring the network for the cluster
Installing & configuring Oracle Cluster File System (OCFS)
Installing & configuring Automatic Storage Management (ASM)
Installing the Oracle Cluster Ready Services software (CRS)
Installing the Oracle database software
Creating &configuring the Oracle database
Implementing backup & recovery procedures
Providing complete system documentation
RAC Deployment
This engagement has been developed to help effectively deploy Oracle RAC onto your clustered
platforms in a defined time period. Additionally, this engagement highlights the changes that the
deployment of RAC will make to your existing Oracle processes and practices to ensure that your
applications and technology organization can capitalize on the benefits of RAC and features such
as ASM, RMAN, Data guard and Grid Control.
The scope of the engagement caters for:
Providing a reference design of Oracle RAC for your technology infrastructure,
accommodating key technology decisions required to maintain a certified RAC
implementation
Providing skills transfer and mentoring for systems and database administrators on how-to
install, administer, monitor, manage and maintain Oracle RAC
Oracle RMAN Deployment
Oracle Recovery Manager (RMAN), is a powerful feature of the Oracle Database toolset and provides
rich functionality such as online backups, incremental backups, block media recovery, automation
of backup and recovery processes and features a core component of Oracle Maximum Availability
Architecture.
Using a common centralized RMAN infrastructure to maintain and manage your data availability
model is considered industry best practice today. Capitalize on the technical and cost benefits that
using Oracle's RMAN capability brings.
The scope of the engagement caters for:
Reviewing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) and using
those as the basis for your RMAN solution.
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Providing a reference design of Oracle RMAN for your technology infrastructure
accommodating key decisions required to maintain a supported and manageable RMAN
infrastructure.
Providing skills transfer and mentoring for systems and database administrators on how-to
install, administer, monitor, manage and maintain Oracle RMAN.
Oracle Database Upgrade
If you are running on earlier versions of Oracle, then we can assist and project manage the upgrade
to the latest release. We will help you adopt new features as required and will ensure your upgrade
runs smoothly.
Service Overview
This engagement has been developed to help effectively upgrade earlier database versions to the
preferred (or recommended) Oracle 12c version.
A typical upgrade engagement broadly follows this plan:
Assessment workshop to capture upgrade requirements and finalize upgrade scope
Upgrade preparation and Test system creation
New features review with application development and database/systems administrators
Upgrade of testing systems to validate upgrade plans
Upgrade of live systems to your chosen Oracle release
Post upgrade support for resolving outstanding issues or queries
Oracle Migration Services
Forms, Reports & Database Migration
Our Oracle upgrade and migration solutions help transform legacy applications into modernized,
user-friendly solutions that are responsive to current and future business demands. Our proven
track record and the ability to understand business as well as technology makes us a valuable
partner for your Oracle projects.
Based on our extensive experience, we have developed a proven methodology for upgrading and
modernizing custom applications. These are based on Oracle Forms & Reports and earlier versions
of Flexcube, OFSAA, E-Business Suite apart from other applications.
Key Benefits
Automated Migration Process
Fast Project Delivery
Extended Application Life
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Proven Methodology
Lower Project Cost
Enhanced Performance
Why Migrate?
Leverage investments in Oracle technology
Extend application life
Enable to meet current and future business demands
Avoid obsolescence and de-support of older versions
Modernize your applications to take full advantage of the internet
Reduce deployment costs and total cost of ownership
Database Tuning Services
Proactive Database Tuning and Optimization ensures Database performance. When considering the
various database designs, configurations and usages within complex IT environments, it is of
paramount importance that the task is undertaken by a skilled DBA who has substantial experience
providing database tuning and optimization effectively.
We provide tuning services for both long-term and immediate short-term needs. Short-term tuning
may require tuning of statements, reports, jobs, backups or materialized views. Proactive tuning
incorporates database utilization, license optimization, ETL loading, clustering, log shipping,
replication jobs or preproduction work. Database tuning expertise can ensure that your database is
optimized for performance and running smoothly.
Key Focus Areas for Tuning Services:
Database, Server and Instance
Storage and I/O
OLTP, DW and eCommerce
SQL Statement Tuning
Replication and Clustering
Backup and Recovery
Database Assessment Services
Before launch of an assessment, discovery interviews are conducted to connect with any staff
involved in the design and implementation of any changes in the database environment. During
this phase, JMRi reviews:
Current environment details, such as usage peaks and valleys, concurrent sessions, index usage, etc.
Backup and fault tolerance strategy
Platform and hardware details
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Information on supported applications
Security measures
Recent problem history
Running of database tools and scripts to analyze data and report on blockage, I/O
contention, offending queries, long-running queries, etc.
After the interviews, JMRi documents and analyzes what it learned in the discovery phase. Further
remote database access may be required within the Client’s environment, in compliance with your
security policies, in order to complete the assessment.
The Final Database Assessment Provides:
A detailed view of the current database environment
Recommendations for improvements and efficiencies for the current database environment,
both physical and virtual
Performance improvement recommendations on the current database environment
Recommendations on how to approach DR alternatives
Database Staffing Services
Are you looking to have a Dedicated DBA on-site? Technology Staffing, also known as employee
outsourcing, is one of the strong capabilities of JMR Infotech. In the Technology Staffing model, a
skilled IT Professional is deputed or outsourced to a client for long term deputations. This
professional will work full time with the client organization with all payroll and HR undertaken by
JMR Infotech
We have a team of DBA experts across various geographies. Because of this specialization, many
clients have turned to us to find specialized expertise, additional DBA capacity or other database
staff augmentation needs. It is our mission to provide the best database staffing support to our
customers with a delivery design customized to the Client’s requirements.
In addition to our DBA staffing services, we also offer a 24×7 database support team on demand to
step in if required. All of our DBAs on-site come equipped with the support of JMR’s remote team
to provide additional capabilities, such as escalation and troubleshooting and additional technical
validation or manpower when it is required.
JMR provides:
Dedicated DBA deputations on-site
Remote DBA support
Remote DBA Services
Gain peace of mind and operational stability from experienced, trusted technical help.
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Most people don’t care about their database; they care about their data. They want it available, they
want it quickly, and above all they don’t want to worry about it. They want someone to consult and
advise when they need to make changes, and they want someone to call when things go wrong. If
this sounds like you, then we should talk.
JMR provides comprehensive, 7×24 or 8x5xNBD (Next Business Day) remote DBA support. We
monitor and respond to alerts tuned specifically for your databases as well as tackle projects, provide
architecture and design advice, and much more.
Our remote DBA services clients…
•Need not worry at night knowing critical systems are monitored around the clock.
•Tap into the collective experience of our entire senior DBA staff for a fraction of the cost of a single
consultant.
•Get more from your existing database and infrastructure investment without spending more
money.
•Know what your system is doing with regular, proactive database assessments combined with 7×24
monitoring.
•Improve employee retention by providing top-cover for your existing DBA and technical staff.
•Watch system performance improve while critical incidents are dramatically reduced.
Oracle Fusion Middleware Services
JMR can help your company leverage its investment in Oracle Weblogic Server and get the most
out of this powerful software. The list below illustrates some of the ways we can help your business
do more with Oracle WebLogic Server and Fusion Middleware Products.
Architecting and designing a customer’s Fusion Middleware Platform ensuring
architectural best practice around the infrastructure, installation, deployment and
configuration of Fusion Middleware.
Installations, Upgrades and Patches
Enterprise Application Hosting
J2EE Application Hosting
Web Services Hosting
Server Configuration and Performance Optimizations
Portal Development and Implementation
Creating and managing Application servers’ builds activities.
Security Infrastructure and Single Sign-on
Application Server Migration
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JMRi Oracle Professional Services helps you to:
Improve efficiencies and maximize uptime - our Oracle support specialists have experience
in RAC, DataGuard and clustering, providing outstanding resilience and uptime.
Get great results from all versions - whether you're running the newest database release or
an older version, our experience means you'll get the most from your technology.
Minimize errors and loss of revenue - our world-class Oracle DBA support team offers the
reassurance that your database is in the right hands, with a proven track record for dramatically
reduced downtime.
Reduce administration time - with us managing day-to-day system admin, you're free to get
back to business.
Make sure your database infrastructure is fit for purpose - our Oracle health checks build a
proactive action plan for developing your high-risk items.
Significantly reduce downtime - our customers experience unrivalled uptime and minimal
business disruption.
Support the whole technology stack - our full support service covers most operating systems,
including Windows, Linux and Unix, all the way up to the Oracle Flexcube Core Banking
Solution/OFSAA/Oracle E-Business Suite/Oracle Insurance application layer, making incident
diagnosis effective and efficient.