infrastructure and platform services (iaas/paas) billing … · infrastructure and platform...

Oracle®

Infrastructure and Platform Services (IaaS/PaaS) Billing Guide

E71270-01

March 2016

Oracle Infrastructure and Platform Services (IaaS/PaaS) BillingGuide

• Payment/Billing Models Offered

• Glossary

• Billing Usage Examples

• FAQ

Payment/Billing Models Offered

You can opt for one of the following payment/billing models:

• Pay As You Go

• Prepaid Subscriptions

• Standard Subscriptions

Pay As You Go• Pay for only what you use.

• There are no up-front fees.

• All charges are at Oracle’s list price based on metered usage.

• Your account is active until it’s terminated.

• Anything billed in arrears is based on the payment terms in the agreement.

Prepaid Subscriptions• The service period is usually for 12 months unless otherwise specified in the

agreement. The 12-month period begins on the day that you receive your user loginname and password, unless otherwise specified in the agreement.

• Discounts are available.

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• All charges are based on metered usage at the applicable discount rate.

• The prepaid amount is designated towards a base subscription service and theoptions available for that service, for example, all Database services

• The prepaid amount must be used before the end of the service period. Anyunused prepaid amount expires at the end of the service period and is forfeited atthat time.

• The prepaid subscription balance is decremented on a monthly basis based on theprior month's usage, at the rates defined in the agreement.

• Any services used after the entire prepaid amount is consumed are charged basedon Oracle’s list price.

Standard Subscriptions• The term is 1 to 3 years, based on your selection during service ordering through

Oracle Store or an Oracle Sales representative.

• You agree to purchase a specific unit of a service, for example, 500 hosted namedusers.

• You're charged for service regardless of whether any services are consumed, forexample, even if only 1 hosted named user is set up, you're charged for 500 hostednamed users if that's the original agreement.

• You can manage your user quota and have overages in service usage. Quotamanagement allows you to set a specific overage ceiling amount. When thisamount is reached, your services are stopped. During service ordering, by default,overages are allowed. Services will be continued after the prepaid amount has beenconsumed, but you're charged at the list price.

GlossaryOCPU per Month (Calendar Month) or per Hour: The number of Oracle ComputeUnit (OCPU) hours used as part of Oracle Compute Cloud Service. An OCPUprovides the CPU capacity equivalent to one physical core of an Intel Xeon processorwith hyperthreading enabled. Each OCPU corresponds to two hardware executionthreads, known as vCPUs. Each OCPU has a predefined amount of memory. OracleCompute Cloud Service supports two kinds of shapes for virtual machines: GeneralPurpose and High Memory. High Memory shapes have more memory associated withan OCPU than the General Purpose shapes.

Hosted Named User per Month: An individual authorized to access the hostedservice in a calendar month, regardless of whether the individual is actively accessingthe hosted service at any given time.

Interactions per Month: A request initiated from the client browser delivering up to100K of data in a calendar month. If a request exceeds 100K, then it counts as multipleinteractions.

Storage Pack per Month: One hundred (100) gigabytes of file storage across all usersper customer in a calendar month.

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1,000 or 10,000 Requests per Month: Either a maximum of 1,000 or 10,000 requests permonth, of the type of REST API requests used, including PUT, HEAD, POST, COPY,LIST, DELETE, and GET.

Gigabyte Storage Capacity per Month: The quantity of computer storage space ingigabytes (1073741824 bytes) used during a month.

Gigabyte Outbound Data Transfer per Month: The quantity of data downloadedfrom any Oracle cloud service and any transfer of data from any Oracle cloud serviceover the Internet, including responses to your client requests during a month.

Billing Usage Examples

Prepaid Rate Card Subscription SampleA customer purchases a 12-month prepaid rate card subscription that includes:

• $10,000 worth of database services

• $10,000 worth of IaaS services

• $1000 worth of Java services

• A discount rate of 10% on January 1st

• A monthly billing for a prepaid amount of $1750.00

The provisioning of Oracle Database Cloud Service and IaaS is completed on January2nd, but Java isn’t provisioned until January 5th. The administrator receives a serviceactivation notification on January 5th. The administrator then logs in to the service onJanuary 10th and sets up the users or service instances.

Example Plan Details:

Plan Details:

Product Quantity ListPrice

Discount Net UnitPrice

Line NetAmount

Start End

B77326 – Oracle DatabasePublic Cloud Service

10000 $1.00 $1.00 $10000.00

01/10/16

01/09/17

• B77326 – Oracle DatabasePublic Cloud Service

$2000.00 10% $1800.00

B77077 – Oracle IaaS PublicCloud Services

1000 $1.00 $1.00 $1000.00 01/10/16

01/09/17

• B77475 – Oracle StorageCloud Service – PUT, COPY,POST, LIST Requests – 1000Requests per Month

$.40 10% $.36

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Product Quantity ListPrice

Discount Net UnitPrice

Line NetAmount

Start End

• B78519 – Oracle ComputeCloud Service – BlockStorage Capacity GigabyteStorage Capacity

$.40 10% $.36

B78388 – Oracle MiddlewarePublic Cloud Services

10000 $1.00 $1.00 $10000.00

01/10/16

01/09/17

• B78567 – Oracle Java CloudService – Enterprise Edition– General Purpose – OCPUper Month

$1100.00 10% $890.00

• B83462 – Oracle APIManager Cloud Service –OCPU per Month

$3000.00 10% $2700.00

The invoice is sent to the customer on January 10th 2016 for the first monthly bill of$1750.00. Users log in and begin consuming services, and usage is computed onJanuary 25th 2016.

Example Usage:

Usage:

Product Used Quantity Net Unit Price Line Net Amount

• B78531 – Oracle Database Cloud Service– Enterprise Edition – General Purpose– OCPU per Month

4 $1800.00 $7200.00

• B77475 – Oracle Storage Cloud Service –PUT, COPY, POST, LIST Requests –1000 Requests per Month

100 $.36 $36.00

• B78519 – Oracle Compute Cloud Service– Block Storage Capacity GigabyteStorage Capacity

10 $.36 $3.60

• B78567 – Oracle Java Cloud Service –Enterprise Edition – General Purpose –OCPU per Month

2 $890.00 $1780.00

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Base Service/Product StartingAmountAvailable

Used Amount RemainingAmountAvailable

OverageAmount

B77326 – Oracle Database Public CloudService

$10000.00 $7236.00 $2764.00 $0.00

B77077 – Oracle IaaS Public Cloud Services $1000.00 $39.60 $960.40 $0.00

B78388 – Oracle Middleware Public CloudServices

$10000.00 $1780.00 $8220.00 $0.00

The invoice is sent to the customer on February 10th 2016 for the second monthly billof $1750.00. Usage is computed on February 25th 2016, and shows that the customerconsumed the entire prepaid amount plus additional database services.

Example Usage:

Usage:

Product Consumed Used Quantity Net Unit Price Line Net Amount


1.5355 $1800.00 $2764


NOTE: The overage for service is chargedat the list price.

.4645 $2000.00 $929.00

• B77475 – Oracle Storage Cloud Service –PUT, COPY, POST, LIST Requests –1000 Requests per Month

300 $.36 $108.00

• B78519 – Oracle Compute Cloud Service– Block Storage Capacity GigabyteStorage Capacity

10 $.36 $3.60

• B78567 – Oracle Java Cloud Service –Enterprise Edition – General Purpose –OCPU per Month

2 $890.00 $1780.00

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Base Service/Product StartingAmountAvailable

Used Amount RemainingAmountAvailable

OverageAmount

B77326 – Oracle Database Public CloudService

$2764.00 $2764.00 $0.00 $929.00

B77077 – Oracle IaaS Public Cloud Services $960.40 $111.60 $848.80 $0.00

B78388 – Oracle Middleware Public CloudServices

$8220.00 $1780.00 $6440.00 $0.00

The invoice for the overage of $929.00 is sent to the customer on February 25th 2016.

FAQ1. If my provisioning takes 2 hours, am I charged for that time? When does metering

start for my instance during the provisioning process?

No, you won't be charged for those 2 hours. Meter/Charges only occur when theusers have access to their services.

2. If my provisioning is partially done, but not all components (VMs) areprovisioned, am I charged?

No, you won't be charged.

3. If my provisioning is in a stuck state for 5 hours, am I charged?


4. If my provisioning failed after 3 hours, and was subsequently retried, am Icharged for any time during the first provisioning attempt?


5. If my provisioning request is in the queue, am I charged?


6. If I stop my service and it takes 1 hour to stop it, am I charged?

Yes, you're charged as long as you can access your instance.

7. If I stop my service and service is partially stopped, what am I charged for, ifanything, and for what period?

You're charged only for as long as you can access your instance.

8. I stop my service, and the stop process is stuck, am I charged? If so, for whatperiod?


9. If I terminate my service, and it takes 2 hours to terminate, am I charged? If so, forwhat period?

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You're charged only for as long as you can access your instance.

10. If an Oracle maintenance window forces a restart of my instance, and the instancestart is stuck, will I be charged? If so, for what period?

No, you're not charged during maintenance windows that cause an instanceconnectivity to be down.

11. If a scale operation fails after 2 hours, will I be charged? If so, for what period?

If the scaling operation requires the instance to be brought down, then you won'tbe charged. Scaling up and down requires instances to be brought down, butscaling out and back doesn't.

12. If a scale operation takes 2 hours, will I be charged? If so, for what period?


13. If a scale operation is stuck, will I be charged? If so, for what period?


14. Will I be charged for my backups after I terminate my service?

Any user-initiated backup results in a charge to you.

15. If I try to scale out a subscription service by 2 nodes/units, but say I have only 1more subscription unit unused, will I be able to scale? If so, how much and howwill I be charged?

If you're using Pay As You Go or Prepaid Rate Cards, then, yes, scaling isavailable to you with the additional node being charged at list price.

If your service is based on Subscription Periods, then scaling isn't availablewithout an order to purchase the additional node.

16. Can I change a metered-hourly service to a metered-monthly service?

No, you can't. It's not allowed.

17. Can I change a metered-monthly service to a metered-hourly service?

No, you can't. It's not allowed.

18. Can I change a metered-monthly service to a subscription service?

No, but you can transfer any remaining unused prepaid amount to a newsubscription. To do this, use My Oracle Support or contact your customer successmanager.

19. If I run out of funds in my metered prepaid credit bucket, what happens to myservices?

Services used after the entire prepaid amount is consumed are charged based onOracle’s list price.

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20. If I run out of funds in my metered prepaid credit bucket, and a few days later Idecide to refill my credit bucket, can I use my existing services? What period will Ibe charged for?

Any services used after you have used up the entire prepaid amount and prior topurchasing additional prepaid services will be charged based on Oracle’s listprice. Services used after you have purchased additional prepaid services, will becharged based on the original discount rates.

21. If I run out of my subscription units, and want to scale the service, how long doesit take to buy more units and activate them?

It would be best to scale the service prior to consuming all of your prepaidservices, because services used after the entire prepaid amount is consumed arecharged based on Oracle’s list price.

Activation of the purchased services should happen within hours of booking theorder.

22. If I run out of metered prepaid credits for IaaS, but still have JAVAMB credits,what happens?

Any services used after the entire prepaid amount is consumed are charged basedon Oracle’s list price, this includes dependent services.

23. If Oracle maintenance blocks access to my service for 4 hours, will I be charged?


24. If I provision a particular edition, can I move up to a higher edition or down to alower edition?

Up: Currently requires cancellation and repurchasing.

Down: Currently requires cancellation and repurchasing.

Note:

This applies to non-metered platform and infrastructure services only.

25. During a customer-initiated action (for example, a rollback), my service isrestarted and it takes 3 hours for the rollback operation to complete, will I becharged? If so, for what period?

No, you're charged only for as long as you can access your instance.

26. I've bought 4 non-metered OCPUs. In month X, I realize I need more. Can I justbuy more OCPUs on the same ID domain/contract?

No, you can't. You must cancel and repurchase.

Oracle® Infrastructure and Platform Services (IaaS/PaaS) Billing Guide,E71270-01

Copyright © 2016, Oracle and/or its affiliates. All rights reserved.

This document lists various billing models offered on Oracle Infrastructure and Platform Services (IaaS/PaaS).

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