infopoint server - arrive sys · arrive infopoint server with the backend infrastructure services...

Deployment Readiness Guide

InfoPoint Server®

2Copyright © 2014 Arrive Systems, Inc. All rights reserved.

Contents

1. Before You Begin ................................................................... 4

1.1 Hardware Requirements .............................................. 4

1.2 Software Requirements ............................................... 5

1.3 IIS Server Settings .......................................................... 5

1.4 Pre-Requisites for MS Exchange Integration ........... 6

1.4.1 Creating a New Resource mailbox account .....6

1.4.2 Creating an impersonated user and associated mailbox ...............................................7

1.4.3Configuringimpersonation ................................8

1.4.4 Managing permissions for user and rooms ...................................................................16

1.4.5ConfiguringOutlookprofilesettingsforthemeeting rooms ...................................................18

Arrive InfoPoint Server®

Deployment Readiness Guide


Copyright Notice and Trademarks

No part of this document may be reproduced or transmitted in any form, or by any means without the prior written permission of Arrive®. Arrive® reserves the rights to modify itsdocumentationandproductfeatures,includingtheircharacteristics,specifications,accessoriesandanyotherinformationstatedhereinwithoutnotice.Theofficialprintoutof any information shall prevail should there be any discrepancy between the information contained herein and the information contained in that printout. This product and related documentation are proprietary to Arrive®.

Some examples depicted herein such as the corporate name “Verity” or “Contoso” (normally used by Microsoft®)areprovidedforillustrationonlyandarefictitious.Norealassociationor connection is intended or should be inferred. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers.Anyexamples,commanddisplayoutput,networktopologydiagrams,andotherfiguresincludedinthedocumentareshownforillustrativepurposesonly.AnyuseofactualIP addresses or phone numbers in illustrative content is unintentional and coincidental.

This document does not provide you with any legal rights to any intellectual property in any Arrive product. You may copy and use this document for your internal, reference purposes.

Disclaimer

THESPECIFICATIONS,INFORMATION,DESIGNS,STATEMENTS,ANDRECOMMENDATIONS(COLLECTIVELY,“INFORMATION”)REGARDINGTHEPRODUCTSINTHISMANUALARESUBJECTTOCHANGEWITHOUTNOTICE.ALLSTATEMENTS,INFORMATION,ANDRECOMMENDATIONSINTHISMANUALAREBELIEVEDTOBEACCURATEBUTAREPRESENTEDWITHOUTWARRANTYOFANYKIND,EXPRESSORIMPLIED.USERSMUSTTAKEFULLRESPONSIBILITYFORTHEIRAPPLICATIONOFANYPRODUCTS.ARRIVEDISCLAIMSALLWARRANTIES,INCLUDING,WITHOUTLIMITATION,THEWARRANTYOFMERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEANDNONINFRINGEMENTORARISINGFROMACOURSEOFDEALING,USAGE,ORTRADEPRACTICE.INNOEVENTSHALLARRIVEORITSINFORMATIONSOURCESANDSUPPLIERSBELIABLEFORANYINDIRECT,SPECIAL,CONSEQUENTIAL,ORINCIDENTALDAMAGES,INCLUDING,WITHOUTLIMITATION,LOSTPROFITSORLOSSORDAMAGETODATAARISINGOUTOFTHEUSEORINABILITYTOUSETHISMANUAL,EVENIFARRIVEORITSSUPPLIERSHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.

ALLTRADEMARKSANDINFORMATIONAREOWNEDBYTHERESPECTIVEOWNERSOFTHETRADEMARKSANDINFORMATION,WHETHERACKNOWLEDGEDORNOTINTHISMANUAL.ARRIVEDOESNOTCLAIMANYOWNERSHIPOFANYTRADEMARKORTRADENAMEMENTIONEDINTHEINFORMATIONEXCEPTFORTHEARRIVETRADENAMES–ARRIVE,ARRIVEFACEPOINT,ARRIVEINFOPOINT,ARRIVEROOMPOINT,ARRIVECONTROLPOINT,ARRIVEEYEPOINT,ARRIVETOUCHPOINT,ARRIVEVIEWPOINT,ARRIVEVOICPOINT,ARRIVESOUNDPOINTandARRIVEEDGELESSMEDIASERVER.

MICROSOFT,MICROSOFTWINDOWS,MICROSOFTWINDOWSSERVER,MICROSOFTLYNC,MICROSOFTEXCHANGE,MICROSOFTACTIVEDIRECTORYANDMICROSOFTIISARETHETRADEMARKOFMICROSOFTCORPORATION.


Document Scope

Thisdocumentguidesyouthroughthefirststepsofdeployingandconfiguring Arrive InfoPoint Server®. It provides best practices for implementing the ArriveInfoPointServerwiththebackendinfrastructureservicesrequiredtobeinteroperatedwith Microsoft®ActiveDirectoryandMicrosoft® Exchange Server integration in the server environment.

Introduction

The Arrive InfoPoint Server® isaManagementResourcePlatformandenterpriseclassunifiedservice that provides a central management of all the data and information requirements. It runs on a Physical or Virtual Microsoft®WindowsServer2008R2or2012serverwithIISandMSSQLdatabase.ArriveInfoPointServeristhesinglepointofinteroperationwithallthirdparty interaction required to provide the information services required by Arrive InfoPoint FrontEndDevicesuchasuserauthentication,roominformationandlocation,devicemanagement, calendar databases etc.

1. Before You BeginDeployingandconfiguringArriveInfoPointServerrequiresadequateknowledgeofthefollowing MicroSoft® infrastructure:

• Microsoft®ActiveDirectoryserver

• Microsoft Exchange Server

This document assumes that these systems are already deployed and available.

1.1 Hardware RequirementsThe table below details the minimum requirements.

Processor RAM Free Space

1.4GHz64-bitprocessor 4GB 40GB


1.2 Software Requirements

MSWindows2008R2Server(32/64bit),2012server(32/64OperatingSystembit)OperatingSystem

Internet Information Server (IIS) 7.0WebServer

.NETFramework4.0Framework

MSSQLServer2008R2ExpressEdition(Recommendedforlessthan50clients/devices;MSSQLServer2008R2EnterpriseEdition(Recommendedformorethan50clients/devices);Administrativeprivilegestocreate/modifyDBisrequired.

ApplicationData-base**

• IE 8.0, 9.0 and 10.0

• Google Chrome32.0

• Firefox 25.0 and rebuild

Browser

Note: For more than 50 clients, it is recommended to use a distributed deployment of Arrive InfoPoint Server on a separate machine and DatabaseServeronaclusteredenvironment.

1.3 IIS Server SettingsTheIISserver7.0needstobeconfiguredasbelow:

1. FromtheWindowsPowerShellprompt,execute:

Import-Module ServerManager

Add-WindowsFeature Web-Server, Web-Common-Http, Web-Static-Content, Web-Default-Doc, Web-Dir-Browsing, Web-Http-Errors, Web-DAV-Publishing, Web-Asp-Net, Web-Net-Ext, Web-ASP, Web-CGI, Web-ISAPI-Ext, Web-ISAPI-Filter, Web-Includes, Web-Health, Web-Http-Logging, Web-Log-Libraries, Web-Request-Monitor, Web-Http-Tracing, Web-Custom-Logging, Web-ODBC-Logging, Web-Basic-Auth, Web-Windows-Auth, Web-Digest-Auth, Web-Client-Auth, Web-Cert-Auth, Web-Url-Auth, Web-Filtering, Web-Performance, Web-Stat-Compression, Web-Dyn-Compression, Web-Mgmt-Tools, Web-Mgmt-Console, Web-Scripting-Tools, Web-Mgmt-Service, Web-Mgmt-Compat, Web-Metabase, Web-WMI, Web-Lgcy-Scripting, Web-Lgcy-Mgmt-Console


Figure 1: IIS Settings

1.4 Pre-Requisites for MS Exchange Integration To integrate the InfoPoint Server with MS Exchange Server, the InfoPoint Server and Exchange server must be in the same domain. In addition the following steps need to be executed:

1. Create a New Resource mailbox account

2. Create an Impersonated user and associated mailbox

3. ConfigureImpersonation

4. Manage Permissions for user and room

5. ConfigureOutlookprofilesettingsforthemeetingrooms

1.4.1 Creating a New Resource mailbox account

Create a new resource mailbox account. If there is an existing resource mailbox account for the meeting room, you can use the same.

You can use either Exchange Management Shell (PowerShell) or Exchange Management Console to create a new resource mailbox account. The commands demonstrated below are using Exchange Management Console.

Theexampledemonstratedbelowcreatesaroommailboxwiththefollowingconfiguration;the mailbox:

• Resides on Mailbox Database 1.

• Name is ConfRoom1.Thenamedisplayedintheglobaladdresslist(GAL)isConfRoom1.

• BelongstoorganizationalunitConference Rooms.

• Userprincipalname(UPN)[email protected]

• The Roomswitchspecifiesthatthemailboxcreatedisaroommailbox.Elseitwilltreated as a user.


Creating an impersonated user and associated mailbox

Exchange 2007 and 2010

New-Mailbox -database “Mailbox Database 1” -Name ConfRoom1 -OrganizationalUnit “Conference Rooms” -DisplayName “ConfRoom1” -UserPrincipalName [email protected] -Room

Exchange 2013

New-Mailbox -UserPrincipalName [email protected] -Alias confmbx -Name ConfRoom1 -Database “Mailbox Database 1” -OrganizationalUnit Users -Room

Optional Steps

• Configuretheaccounttoautomaticallyresolveconflictsbyaccepting/rejectingmeetings.

Set-CalendarProcessing -Identity confmbx -AutomateProcessing AutoAccept

• Disablethebelowflagforthecalendartodisplaythesubjectcorrectly.

Set-CalendarProcessing -Identity confmbx -AddOrganizerToSubject $false

• Set-up a MailTip for the new account:

Set-Mailbox -Identity [email protected] -MailTip “This is a Lync capable meeting room; Utilize the enhanced meeting experience”

1.4.2 Creating an impersonated user and associated mailbox

Create a dedicated user and an associated mailbox. The impersonated user is referred as ‘infopointadmin’

Exchange 2007, 2010 and 2013

New-Mailbox -Alias infopointadmin -Database “Storage Group 1\Mailbox Database 1” -Name InfoPointAdmin -OrganizationalUnit Users -FirstName InfoPoint -LastName Admin -DisplayName “InfoPoint Admin” -UserPrincipalName [email protected]

The Exchange Management Shell will prompt you to enter a password for the user.


Configuringimpersonation

1.4.3 Configuring impersonation

Assign permissions to the impersonated user to enable him to perform operations associated with the impersonated account.

Exchange 2010 and Exchange 2013

1. CheckforImpersonation:

Get-ManagementRoleAssignment impersonateAll

If the impersonation exists, the details will be displayed as shown below:

Figure 2: ConfiguringimpersonationonExchange2010/2013-1

If the impersonation does not exist, the following screen is displayed:




Set the impersonate permissions for the user ‘infopointadmin:

New-ManagementRoleAssignment -Name:impersonateAll -Role:ApplicationImpersonation -User:infopointadmin


2. Verify if the assignment is successful:



Note: In case of re-impersonation, we need to remove the impersonate permissionfromtheuser/exchangeserver.



Get-ManagementRoleAssignment impersonateAll | Remove-ManagementRoleAssignment


Verify if the removal is successful:





Exchange 2007

1. CheckforImpersonation:

Get-MailboxDatabase | ForEach-Object {Get-ADPermission -Identity $_.DistinguishedName}

If the impersonation exists, the details will be displayed as shown below:

Figure 8: ConfiguringimpersonationonExchange2007-1

If impersonation does not exist, the following error message is displayed:




2. Set the impersonate permissions for the impersonated user ‘infopointadmin’:

Get-ExchangeServer | where {$_.IsClientAccessServer -eq $TRUE} | ForEach-Object {Add-ADPermission -Identity $_.distinguishedname -User (Get-User -Identity infopointadmin | select-object).identity -extendedRight ms-Exch-EPI-Impersonation}





3. Verify if the assignment is successful:

Get-MailboxDatabase | ForEach-Object {Add-ADPermission -Identity $_.DistinguishedName -User infopointadmin -ExtendedRights ms-Exch-EPI-May-Impersonate}



Note: In case of re-impersonation, we need to remove the impersonate permissionfromtheuser/exchangeserver.



Get-ExchangeServer | where {$_.IsClientAccessServer -eq $TRUE} | ForEach-Object {Remove-ADPermission -Identity $_.distinguishedname -User (Get-User -Identity infopointadmin | select-object).identity -extendedRight ms-Exch-EPI-Impersonation}





Get-MailboxDatabase | ForEach-Object {Remove-ADPermission -Identity $_.DistinguishedName -User infopointadmin -ExtendedRights ms-Exch-EPI-May-Impersonate}




Managing permissions for user and rooms

1.4.4 Managing permissions for user and rooms

AssignandmanagethepermissionstoconfiguretheMSOutlookprofileforeachmeetingroom.

1. Select the newly created Room, Right Click and select Manage Full access permissions.

Figure 18: Managing permissions for user and rooms - 1

2. ClicktheAdd in the Manage Full Access Permission page.



Managing permissions for user and rooms

3. Select the user infopointadmin, in the Select User or Group – Entire Forest dialog box. ClickOK.


4. ClickonManage.



ConfiguringOutlookprofilesettingsforthemeetingrooms

5. Acompletionmessageisdisplayed.ClickFinish.


1.4.5 Configuring Outlook profile settings for the meeting rooms

1. Loginasanadministrator.

Figure 23: ConfiguringOutlookprofilesettingsforthemeetingrooms-1

Note:Outlook2007usedforreferenceimages.Theinterfacemayvarya little with versions.



2. OpentheMicrosoft Office Outlook application.

3. ConfigureprofilesettingsforallthemeetingroomsfromControl Panel-> Mail-> Mail Setup ->Show Profiles.


4. Createprofilesforyourmeetingrooms;enterprofilenameintheProfile Namefieldofthe New Profile dialog box.




5. Addnewemailaccountwindowisdisplayed;specifytheName,emailaddress&password.





6. Theprofilecreatedisdisplayed.





7. Thechosenmailboxprofileisdisplayed.





8. ClickCalendar Options.


9. Openyourmail,andintheChooseProfiledialogbox,selectthemeetingroomprofileandclickOK.

10. In the Calendar Optionsdialogbox,performthefollowingtasks:

a. In Use this response when you propose new meeting times,clickthedropdownmenu and select Accept.




b. ClickFree/Busy Options and select Other Free/Busy.



Note: Ensure that the value assigned for Update free/busy information on the server is 2.




c. ClickResource Scheduling.




Select Automatically accept meeting requests and process cancellations and Automatically decline conflicting meeting requests.ClickOK to accept all settings.


11. ClickTools and select Options from the drop down menu.




a. In Mail Setup,clickSend/Receive.


b. Select Schedule an automatic send/receive (under Setting for group “All Accounts”) and When Outlook is Offline andenterthevalue2.ClickClose.


Iftheabovesectionsarefollowedcompletelyandcorrectly,therewillbeefficientintegrationwith exchange server.

The infrastructure is now ready to host Arrive InfoPoint Server.

The Arrive InfoPoint Server can fetch the users, schedules from the Exchange server and provide a better user experience.


Arrive CarePoint Foundation Software Support Services

ThankYouforchoosingustoserveyou.YoursuggestionsforArrive InfoPoint Server® are welcome.

Support Coverage and Additional Resources

Customersareourtoppriorityandthelifelineofourorganization.Weconsistentlyoperatewithourcustomers’bestinterestsinmindandofferprofessionalassistance-throughonlineself-serviceoptions,world-classphonesupport,andanetworkofbusinesspartners,certifiedconsultants,andauthorizedtrainingcenters.

Arrive Support and Services teams deliver an innovative advisory approach to help Arrive customersbetterutilizeandderivemorevaluefromArrivesolutions.Inadditiontoansweringquestionsandresolvingtechnicalconcerns,ArriveproactivelyoffersvaluableadviceonusingArrivesolutionstotheirfullestpotential-helpingcustomersrealizeahigherreturnoninvestment by:

• Gaining greater insight into business activities.

• Operating business more effectively by maximizing the capabilities of Arrive solutions to improve business processes.

• Improving business efficiency by leveraging Arrive solutions to reduce the time, resources, effort, and cost of operations.

Arrive CarePoint provides customers with access to a variety of valuable services, such as:

• Optimizing the effectiveness and efficiency of Arrive solutions to achieve business results.

• Troubleshooting or resolving technical and non-technical issues that may be encountered during Arrive software installation or use.

• Identifying and recommending where additional product training would be of value.

• Determining the need and referring appropriate resource(s) to assist with non-Arrive issues.

ThefirstyearofSoftwareSupportandMaintenanceisrequiredwithyourinitialpurchase.Subsequent years of Support and Maintenance may be renewed yearly. Customers who have not purchased or do not have a current support CarePoint plan in place will not be able

receivethefullbenefitsofArrive’sCarePointsupportandmaintenanceservices.

WithuptodateSoftwareMaintenancecoverageyouwillreceivepersonal,written(email)orverbal (by phone) answers to all technical questions. Responses to most inquiries are usually received in the same business day, often within minutes to an hour of receipt. Answers come directly from an experienced Arrive technical support specialist, involving members of our software development team whenever necessary. Support inquiries may include requests for helpwithanyaspectofthesoftware’simplementation:installation,configuration,testing,troubleshooting.Youmayalsorequesthelptomeetuniquerequirements,specifictoyourown implementation.


Whennewversionsbecomeavailable,softwareupgradesarefreetoallcustomerswithcurrent CarePoint Foundation Maintenance coverage. Customers with current maintenance coverage may purchase additional software and device licenses without having to repurchase the original installation.

Through ongoing interaction with end users, our software is always improving and enhancing it’sfunctionality.Ifexistingfunctionalitydoesnotmeetyourrequirements,youmaymakearequestforenhancementsorfeatureupgrades.ArriveTechnicalSupportwillworkdirectlywithyouandourDevelopmentteamtounderstandyourrequirementanddetermineifanenhancementcanbemadeavailable.Wheneverpossible,requestedfeatureenhancementsare developed and released as part of the continuous improvement plan phased out releases and you can be assured that new features will be available in the next released version.

TechnicalSupportisavailableintwotimezones-PSTMonday-Friday,9:00am-5:00pm(excludingsomeholidays)andGMT+4.00Sunday-Thursday,9:00am-5:00pm.Pleaseallowup to 24 hours for response, though most inquiries are responded to same business day and often within minutes of receipt.

Tomakeatechnicalsupportrequest,pleasecontactArriveTechnicalSupport([email protected]).

Additional Resources

Ourgoalistoensurethatourcustomersreceiveexceptionalservicefromthebestresourceavailabletoanswerquestionsquicklyandaccurately.Weworktoresolveourcustomers’product-specificquestionsandconcernshowever,whencustomersareexperiencingissuesoutside the scope of Arrive products, we will refer customers to the appropriate resource who is best equipped to assist with those issues. These resources may be the customer’s internalpersonnel,anArrive-authorizedbusinesspartner,acertifiedconsultant,orathird-partyprovider.ArriveProfessionalServicesandArriveAcademyteamsalsoofferawidevariety of services.

Topics that are not covered under an Arrive CarePoint program, where an Arrive Customer Support team member will proactively provide the most appropriate alternative resource, include:

Training-ArriveAcademyisthebestresourcefortraining,offeringclassroomtraining,real-timeLearning,customtraining,self-studyguides,andanannualcustomerconference.Visit Arrive Academy to search and register for courses and products, monitor your learning progressthroughtrainingtracks,andjoinonlinecommunitieswithproductexpertsandothercustomers.

• Performingsoftware,product,application,orjob-relatedactivities,suchassoftwareinstallation, data entry, creating reports, etc.*

• Assisting with third-party software (installation, training, trouble-shooting, integration, etc.).

• Providingorganization-specificconsultingorconsultingadvice.

• Repairing data or database issues caused by user error or third-party software.

Please refer to the following Support Coverage charts for additional information and resources. For additional questions, please contact Arrive Customer Care at [email protected].

mailto:[email protected]


http://www.arrivesys.com/academy/




*Please note that references in this document to third-party software, products or applications, does not encompass all third-party software, products and applications that Arriveprovides(directlyorthroughanauthorizedArriveBusinessPartner)aspartofacustomer’s solution.

Arrive CarePoint Support Coverage - Care Plans

CategoryCarePoint Service Coverage

Outside of CarePoint Service Coverage

Additional Resources

Installation and Upgrades

• Clarificationofany installation or upgrade steps.

• troubleshooting problems encountered during installation and upgrades.

• Arrive core product installation.

• Automatic upgrades for non-customizedenvironments.

• Step-by-step installation assistance.

• Local(on-site)orremote (via Terminal Services,GoToAssist,etc.) installation services.

• Consulting services to install or resolve non-Arrive installation issuesspecifictoyourorganization’stechnical environment.

• Your Arrive-authorizedBusiness Partner.

• Arrive Professional Services.

• YourownITstaff.

Setup, ConfigurationandDataConversion

• Clarificationofwhat out-of-the-boxfieldsandtables mean and how they are used.

• Troubleshooting problems encountered during Arrive setup and configuration.

• Recommendations on usage of Arrive products in your organization.

• Consulting services, such as gaining an in-depth understanding of your organization’sneedsandcustomizingyourconfigurationtomeetthose needs.

• Configuringthird-party applications.

• Creating or troubleshooting customizations(i.e.HTML,SQLscriptsandtriggers, etc.).

• Training.



• Arrive Products and Solutions.

• Arrive Training.

• YourownITstaff.


DataEntry/Product Operations

• Guidanceonhowtofixproblemscreated by incorrect data entry through the Arrive product interface.

• Clarificationofwhat out-of-the-boxfieldsmeanorprocesses you may findconfusing.

• Troubleshooting problems encountered with data entry or product operations.

• Troubleshooting Arrive product-related errors and messages.

• Analyzingyourindividual data entries.

• Advice regarding howtoconfigurethe system for your environment

• Training

• Assistance with data entry or manipulation outside the Arrive product interface.


• Professional Services.


• YourownITstaff.

Import/Export • Guidanceonproper format for importing data into your Arrive product.

• Troubleshooting errors encountered when using Arrive data import and export tools.

• Exporting data from third-party software orvalidating/formatting it for you, so that it can be imported into your Arrive product.

• Creating your data definitionfilesormappings for data import.

• Importing data into a third-party product.

• Usageandconfigurationquestions on third-party products.

• Training.




• The third-party software publisher.


Reporting and Groups

• Clarificationofwhat various reporting options mean.

• Troubleshooting problems encountered when setting up or running out-of-the-box reports.

• Creating or designing reports or groups for you.

• Troubleshooting problems encountered with customizedreportsor groups, third-party reporting programs or tools (formatting formulas, parameters, etc.).

• Assistance connecting your Arrive data to third-party reporting tools.

• Training on use of third-party products.




• The third-party software publisher.

• YourownITstaff.

Hardware, OperatingSystems(OS),DatabasePlatforms, Internet Information Server (IIS), Browsers, etc.

• Clarificationof system recommendations and requirements.

• Guidanceonspecificconfigurationsettings required by your Arrive product.

• Assistance with management and monitoring of servers, database platforms, IIS and other server-side components

• Installation.

• Configuringvendorsystems(desktopoperating systems, Microsoft Server and/orSQLServer,IIS, SMTP, remote services, etc.).

• Troubleshooting stability, performance or other problems.

• Troubleshooting operating system issues-firewall,antivirus, permissions, etc.

• Troubleshooting, installation, or configurationofyourvirtual environment (Citrix, HyperV, etc.).

• Assistance with installation or set up of email browsers, etc.

• Assistance with printer connectivity or configuration.

• Training.

• YourownITstaff.



• Yourhardware,OS,database, IIS, or browser vendor.


NetworkConnectivity

• Troubleshooting connectivity issues within your Arrive product when your supported networkinfrastructure is otherwise working.

• Troubleshooting connectivity to Arrive Server environment.

• Troubleshooting internet connectivity.

• Troubleshooting other connectivity issues that exist outside of your Arrive product.

• Assistance with unsupported networks.

• Installation, troubleshooting orconfigurationofnetwork(WAN/LAN)security/cards/cabling/hardware/software.

• Training.

• YourownITstaff.

• Your Internet Service Provider (ISP).



• Your external vendor.

Performance • Troubleshooting Arrive performance-related issues.

• Clarificationandguidance on performance-related configurationsettings required by your Arrive product.

• Configuringandtroubleshooting vendor systems (desktopoperationssystems, Microsoft Serverand/orSQLServer, IIS, SMTP, firewall,antivirus,security, remote services, etc.).

• Troubleshooting stability, performance or other problems with hardware, operating systems (OS),databaseplatforms, Internet Information Server (IIS), browsers, etc.

• YourownITstaff.

• Your Internet Service Provider (ISP).



• Arrive Community.

• Your external vendor.



www.arrivesys.com

Arrive Systems, Inc. 6737KatellaAve. Cypress,CA90630,USA TollFree:+1-800-256-3560(USA/Canada) Fax:+1-510-281-7546 Arrive Limited P.O.Box17723 Dubai,UnitedArabEmirates Tel:+97148819134 Fax:+97148814914

Email: [email protected]

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