community infopoint - proof of concept pilot results

Empowering Local Government and Communities

Proof of concept pilot statisticsTower Hamlets Council – December 2012

Presented by Gary Coyle December 2012

Empowering Local Government and Communities

Proof of concept pilot statisticsTower Hamlets Council – December 2012

Presented by Gary Coyle December 2012

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Tower Hamlets “Community Infopoints”Tower Hamlets “Community Infopoints”

Details of the Pilot:

• Modern Interactive Kiosk Approach

• Launched 4th September

• Located in 3 Idea Stores

• Also in East London Muslim Centre

• 12 week pilot

• Engagement with citizens and Local Stakeholders

• Evaluation of user feedback

• Share data with potential partners and stakeholders

Copyright © 2012 Escher Group Plc, Boston, Dublin, Johannesburg & Singapore. All rights reserved.

33Copyright © 2012 Escher Group Plc, Boston, Dublin, Johannesburg & Singapore. All rights reserved.

Objectives of pilotObjectives of pilot

• To understand - Is there a local need?

• Would citizens use the service?

• What response and interest would we receive from local stakeholders?

• What community applications would citizens like to interact with on the platform?


Interesting data and feedbackInteresting data and feedback

• 9,900 Interactions in 12 weeks

• 1,850 Exit Customer Surveys completed

• Interactive Apps the most popular

• Local jobs app the most requested

• Multiple community locations identified and verified


Exit surveys from usersExit surveys from users

• 13% of users – 1st time using the internet

• 1850 Surveys completed

• 93.3% reported a positive experience

• 45% would like Infopoints located in Post Offices

• 38% would like Infopoints located in Supermarkets

• 72% would like to access local jobs

• 38% would like a local deals platform

• 20% would like a Social Housing bidding app

• 35% would like the content in a different language


Community Locations identifiedCommunity Locations identified

• Libraries

• Doctor’s Surgeries

• Leisure Centres

• Pubs

• Housing Association offices

• Hospitals

• Mosque’s

• Supermarkets

• Post Offices


Stakeholder interest for phase 2Stakeholder interest for phase 2

• Tower Hamlets Fire Service

• Tower Hamlets Community Housing

• Poplar Harca Housing

• Tower Hamlets CCG

• Tower Hamlets job centre plus

• East London Business Alliance

• Tower Hamlets Police

• Tower Hamlets Inner Faith Groups

• Tower Hamlets – Council for voluntary services


UK Government policy – tick boxUK Government policy – tick box

• Big Society Policy

• Digital Inclusion

• Post Office – Front office for Gov

• Localism Bill

• Open Data


Developing a community platformDeveloping a community platform

What are we trying to create?

• An eco system of community relevant apps

• A bottom up and collaborative platform

• An open space for communities to share, trade and communicate

• A private and secure digital space for every citizen

community infopoint - proof of concept pilot results

Design