Metrics in Motion:

The Big Picture: Why Metrics Matter

Getting Started: Questions to Consider

Tips forAchievingBuy-In

How to Move Past Data Gathering and Gain Real Value

CORPORATE COUNSEL FIRMS BOTH

• Select, manage and

evaluate outside

counsel

• Manage and show

success of in-house

team to the business

• Improve efficiency

• Deliver cost predictability

and forecasting

• Increase transparency

• Improve project

management

In God we trust, all others must bring data.

-W. Edwards Deming

• Build stronger client

relationships

• Deliver information to

help maintain profitability

and competitiveness

What are your

organization’s pain

points?

Are the metrics actionable?

How frequently do you collect/report the data? How to encourage adoption

and compliance of data

collection?

Explain why capturing metrics

is important and the impact

on the business

What’s available to track?

What does

leadership want to

see?

Emphasize the integral role

the team plays in the process

Equip the team with the

proper tools

Consider adding participation

to employee evaluations

Mind Your Business:Treat your legal department or

firm like a business: have the right metrics and identify, capture and analyze and report them out in a

meaningful and timely way.

Are you regularly capturing

metrics and reporting on them?

R e a l - t i m e _ R e s p o n s e

We're in the process of setting it up

Yes

45%

18%

No, but we're planning to in the next 12 months

Responses from from LLM, Inc. webinar attendees, Dec. 2016

No, but we're planning to in the next 6 months

27%

9%

?

Straight from the Source: Where to Collect Metrics

What to Track: Types of Metrics

Internal evaluations and scorecards

of outside counsel’s

performanceMatter management

and budgeting systems

Feedback from internal and

external clients

Monthly reports

Spending reports and detailed

budget reports for matters

Budgeting and

Litigation, such as AFAs or

VBBs

Frequency of analysis

Frequency of data gathering

Consider the audience of the report and collect data

accordingly

Collecting reportingRolling data up in a meaningful way

Software/visualization of the data

Report success/failure

Success of process and how it evolves

Ethics and Compliance

/ Hotline Issues

Investigations Firms’ Scorecards

/ Evaluations

Contract Management

What’s pertinent

to your organization

Tying It All Together:Collecting & Reporting

Iterate on which metrics are being tracked and reported

What are you currently using

to report, display and share

your data?

R e a l - t i m e _ R e s p o n s e

Excel, PowerPoint,

PDF, etc.

43%

?

Business intelligence

software

29%

Internal software

Assess lessons learned, identify

training opportunities, make

strategic decisions

Evaluate internal and external

relationships to ensure value is being provided

Inform future decisions around RFPs, bids, AFAs,

etc.

Identify what you want to report on

to ensure you're collecting the

right data.

14% 14%

We don't currently report

and display

Next Steps: Taking Action on Data

It’s important to make the data attractive and easy to read.

If the data is displayed in a cluttered way, it’s going to diminish its value because others can’t interpret it.

Looks Are Everything

ATTENTION!You must make sure

that the data is

actionable.

Metrics Are a Can-DoIt is possible to identify the right type

of metrics and capture them in a

consistent, methodical way and report

on them and then centralize all of the

information. It doesn’t require a great

deal of human resources and cost.

Final Thought:Metrics can show the value

of the legal department to

the company.

To learn more, download LLM, Inc.’s metrics white paper and watch the webinar on how to make metrics count.

Responses from from LLM, Inc. webinar attendees, Dec. 2016