Infobip Viber Connector

For Salesforce Marketing Cloud

Setup Guide and User Manual

Prerequisites

To begin using Infobip Viber capabilities in Salesforce Marketing Cloud, you’ll need to:

1. Create Infobip account

a) Generate API key on the Infobip platform

b) Setup Senders on the Infobip platform

Setup guide – Send Viber

Step 1

After login into Salesforce Marketing Cloud, choose Settings (click on the profile) and then Setup

Setup guide – Send Viber

Step 2

In Setup expand Apps, select Installed Packages and then click New to add Infobip packages

Setup guide – Send Viber

Step 3

Click Add Component to add the customer journey action to the package

Setup guide – Send Viber

Step 4

Pick the Journey Builder Activity and click Next

Setup guide – Send Viber

Step 5

Define details of Infobip customer journey and save it. You can use the following

values:

• Name: Send Viber

• Description: Send Viber messages to your users

• Category: Custom

• Endpoint URL: https://api.infobip.com/marketing-cloud/1/_/viber

If a single account (API key) is used for SMS and Viber,

URL will be provided to you by the account manager

Setup guide – Viber delivery status

This step is optional and it doesn’t impact the sending of your Viber campaign

• In a drop down menu choose which Send Viber activity status you want to fetch

• The Viber delivery status pairs activity by the name of the activity, it is important not

to change name is the process

To add the Fetch Viber status activity select Add Component within Installed Packages

Setup guide – Viber delivery status

Define details of Infobip customer journey and save it. You can use the following

values:

• Name: Fetch Viber status

• Description: Fetch status of your sent Viber

messages

• Category: Custom

• Endpoint URL: https://api.infobip.com/marketing-cloud/1/_/viber-status

User Manual

User manual

Within the Journeys Dashboard name your Journey, insert the enty source, activities

and control how your Flow will look like

User manual

Within the Journey configure your Viber sending action:

• Type in your message template

• If you would like to send Viber messages which contain text, images and buttons, fill out Rich Content parameters

• In a drop-down menu select the field which matches phone number (MSISDN)

• Copy your Infobip API keyand paste it into this form

Use Test Viber message to send the Viber message to yourself and see how the message will look like on the mobile phone

User manual

In case of having a Decision Split make sure to determine the path criteria for each

decision

User manual

Start your Journey and real-time monitor flow of the campaign

You are all set!

For additional help, please contact your account manager or our support at

support@infobip.com