individual enquiry research paper 2010opac.bso.ac.uk/library-e-stack/projects_2010_files/... ·...
TRANSCRIPT
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Individual Enquiry
Research Paper 2010
Title:
Is There A Need To Promote Osteopathic Awareness Amongst Ethnic Minority Communities?
Author: Jaimini Mistry BSc.(Hons) Supervisor: Robert McCoy D.O., BSc.(Hons)., MSc.
The British School of Osteopathy 275, Borough High Street, London SE1 1JE
ABSTRACT
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Background: The type of complementary and alternative medicine (CAM) used is known
to vary between racial/ethnic groups. Understanding the prevalence and reasons for its
use within ethnic groups could inform Osteopathic practice.
Objective: To identify the prevalence and management of musculoskeletal conditions and
the suitability for the promotion of Osteopathy as a treatment option within the Indian
community.
Method: A 10-minute quantitative paper questionnaire, conducted in English.
Subjects: A convenience sample of 109 participants attending either Shree Prajapati
Association-London (SPA) or Swadhyay community centres/events over the month of
December 2009, in the London borough of Brent.
Main Outcome Measures: Patients self-reported experience and treatment of
musculoskeletal conditions; awareness and use of Osteopathy compared with allied
manual therapies.
Results: A high prevalence of musculoskeletal conditions was reported. No significant
difference was found between socio-demographic factors and health-seeking behaviour,
religiosity or Osteopathic awareness. Combined use of CAM and conventional medicine
was the preferred method of healthcare. A significant proportion of those over 35 were
found to use manual therapies of massage and physiotherapy. Awareness and
perceptions of Osteopathy were comparable to the general UK population however
majority wanted to learn more directly from Osteopaths or through general practitioners
(GPs).
Conclusion: The promotion of Osteopathy may be appropriate within this community.
However, there is a need for further research in developing a culturally sensitive survey
conducted in ethnic-specific languages and using larger population samples.
Keywords:
CAM, Ethnic Minorities, Hindu, Access to healthcare, Pain, Beliefs, Osteopathy.
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INTRODUCTION
Prevalence and Access to Complementary Therapy
CAM encompasses an array of therapies aimed at promoting health and well-being. In
1999 a House of Lords report grouped CAM therapies according to level of statutory or
professional regulation and evidence-based effectiveness. Manipulative therapies
including Osteopathy and Chiropractic were classified as ‘Group 1,’ seen appropriate for
NHS funding (House of Lords, 2000).
Over the past decade, research shows there has been a renewed interest and use of
CAM, including Osteopathy, especially in the treatment of musculoskeletal pain (Harris &
Rees, 2000; Eisenberg et al, 1998; Astin, 1998). A national UK survey conducted in 2001
found 1 in 10 adults had used a practitioner to receive CAM-based treatments in the past
12 months (Thomas & Coleman, 2004). Further, access to Osteopathy and Chiropractic
via the NHS and/or independent referrals was seen to double between 1995-2001
(Thomas et al, 2003).
CAM use within Ethnic Minority Groups
Research shows the type of CAM used varies considerably across racial and ethnic
groups (Greenfell et al 1998; Mackenzie et al 2003; Hsiao et al, 2006; Quan et al, 2008).
Evidence suggests the use of manipulative therapies, amongst ethnic minority groups, is
far less than the use of other CAM therapies when compared to the white population
(Eisenberg et al; 1998; Hsiao et al, 2006; Satow et al, 2008). Reasons for this are unclear;
but given that many CAM therapies stem from healing traditions of specific cultural groups,
often from non-Western society, it is not possible to conclude from these studies that CAM
does not play a role within ethnic minorities (Mackenzie et al, 2003).
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A national UK survey conducted by Thomas & Coleman (2004) found CAM use to be
lower in younger and older age groups, and positively associated with high income level,
non-manual social class and full-time higher education. The main disadvantage of this and
other national surveys is that ethnic minorities are not oversampled and so insufficient data
is available to aid statistical analysis and draw conclusions (Eisenberg et al; 1998;
Licciardone, 2003).
Hsiao et al (2006) found reduced English proficiency lead to greater ethnic-specific CAM
use. In contrast to national surveys on CAM use, this study found factors such as age,
level of education, gender, spirituality and religiosity to be associated with ethnic-specific
CAM use but differed between ethnic groups. This suggests a need for clinicians to
understand ethnic-specific CAM use in order to provide culturally sensitive care.
Ethnic Minorities & Musculoskeletal Prevalence
Indians make-up the largest ethnic minority group in the UK with a population of over 1.1
million (ONS, 2001). Over half (52%) live predominantly in the London boroughs of Brent
and Harrow (ONS, 2001). Hinduism is the most common religion practised by Indians;
however, it is not only a religion but a way-of-life and often religious practices and customs
are closely interwoven. Health beliefs/practices may also be influenced by a rich history of
traditional/folk medicine.
Research suggests there is a prevalence of musculoskeletal conditions within the Indian
ethnic group (Allison et al, 2002; Singh et al, 2004; Palmer et al, 2007). Musculoskeletal
symptoms were found to be more generalised, with pain reported in several sites than the
UK white population (Allison et al, 2004; Palmer et al, 2007).
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A study by Greenfell et al (1998), conducted in the London borough of Brent found 76% of
Asians used CAM (mainly herbal/ayurveda) for the treatment of musculoskeletal pain.
Findings also showed CAM was often the treatment of choice before medical consult was
sought. Half the users failed to disclose CAM use to their GP. Reasons for non-disclosure
were not ascertained. Other studies have found similar levels of non-disclosure with CAM
often being used alongside conventional medicine (Thomas & Coleman, 2004; Singh et al,
2004; Rhodes et al, 2008).
These findings highlight a number of important issues for primary healthcare providers
such as Osteopaths. First, it highlights the possible cultural differences in the way
musculoskeletal pain is experienced and communicated to relatives and practitioners.
Secondly, considerations for ethnic minority health beliefs/practices may directly impact on
the practitioner-patient relationship. Thus greater inquisitiveness may better inform the
practitioner on any CAM use, how best to treat/advise patients and reduce the potential for
side-effects from combining treatments/medication. Thirdly, research suggests that there
maybe limited awareness of the existence and access to complementary therapies
potentially preventing the use of therapies such as Osteopathy within the Indian
community.
Osteopathic Awareness
Osteopathy deals primarily with musculoskeletal conditions. Its prominence and public
awareness has been growing rapidly. The 2001 and 2006 surveys carried out on behalf of
the General Osteopathic Council (GOsC) showed awareness of Osteopathy,
Physiotherapy and Chiropractic to be in excess of 80% since 1996, of which, Osteopathy
saw a 25% increase. However, only a quarter of those who had heard of Osteopathy had
also visited an Osteopath (GOsC, 2001 & 2006). Both surveys highlighted Osteopaths as
specialists treating conditions/injuries of the musculoskeletal system (GOsC, 2001 &
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2006). Osteopathic awareness was found lower amongst the lower socio-economic
classes and the younger age group (18-24yrs). This compared to US research by
Licciardone (2003) and Stamat (2008), who found awareness to be directly associated
with age and education and less with lower socio-economic classes and non-white
population.
The main disadvantage of national surveys from both the USA and UK is that they under-
represent ethnic minority groups making it difficult to ascertain whether or not manipulative
therapies are used (GOsC, 2001 & 2006; Mackenzie et al; 2003; Licciardone, 2003;
Stamat et al, 2008). Secondly, US research on the awareness and promotion of
Osteopathy is not directly comparable to Osteopathic awareness in the UK. This is
because Osteopathy in the US parallels conventional allopathic medicine, whereby
Osteopathic physicians are licensed and able to do everything allopathic physicians do
(Licciardone, 2003).
The use of manipulative treatments compared to other CAM therapies among the non-
white population has been reported to be lower than the white population for the treatment
of musculoskeletal conditions (Licciardone, 2003; Hsiao et al, 2006; Stamat, 2008). It is
unclear why manipulative therapies like Osteopathy are not used. It could be due to a lack
of awareness of the profession or barriers to access such as communication, language,
modesty or cultural issues. By focusing efforts on enhancing public awareness of
individual communities/ethnic groups; the Osteopathic profession could gain invaluable
information in providing culturally sensitive care, thus having a competitive advantage on
other allied manual therapies.
There is a gap in knowledge about whether or not Indians are aware of and approach
Osteopaths. This research hopes to add to current knowledge by identifying the
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prevalence and management of musculoskeletal conditions currently employed by Indians.
It also aims to identify the levels of Osteopathic awareness; any potential barriers for
seeking Osteopathic treatment and the suitability for promoting the profession as a viable
treatment option.
Research Questions
1. What are the common musculoskeletal complaints reported and treatments
sought by the Indian community?
2. What percentage of the sample has visited an Osteopath?
3. Are there any barriers/considerations when seeking Osteopathic/CAM
treatments?
4. Is there a difference in demographic variables between people who have
heard of Osteopathy and those who have not?
5. Are people with qualifications more likely to have had Osteopathic
treatment?
6. Are people who are actively practising their religion less likely to seek
treatment from (GPs / CAM therapies) for musculoskeletal complaints?
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METHOD
Subjects
A volunteer convenience sample of 1000 individuals were chosen from two Indian
communities based in North West London: SPA and Swadhyay, (n=109). Both have
activities on a weekly or bi-monthly basis and are open to all individuals.
Inclusion criteria:
Individuals over 18 years attending community centres/events.
Willingness to participate.
Full completion and return of questionnaire.
Exclusion criteria:
Individuals under 18 years.
Those not attending centre/events.
Failure of full completion of questionnaire.
Design
A 10 minute quantitative questionnaire, in English, amongst individuals attending SPA or
Swadhyay community centres in the month of December 2009. The survey design was
adapted from validated surveys by Hsiao et al, (2006); Graham et al, (2005) and the 2001
National GOsC Survey. Twenty-three tick-box style questions explored the type of
musculoskeletal pain experienced, current management, participant’s health beliefs and
the awareness/use of Osteopathy. The survey generated categorical data.
Pilot Study
A pilot was conducted on a convenience sample of 10 Indian individuals (4 male, 6 female)
to evaluate the design and clarity of the survey. Grammatical errors were corrected and
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two questions were amended to record only positive responses. An additional question
was added to provide information on individuals’ perceptions of Osteopathic treatment.
Equipment
Pens x 10
Posters x 4
Copies of: Questionnaire, Participant Information Sheet (PIS), Summary Request
Forms (SRF) x 300
Sealed collection boxes x 2
Procedure
Two posters were displayed in both community centre notice-boards inviting individuals to
participate. A table with 150 surveys, pens and a sealed collection box was set up in each
foyer. Each surveys had a PIS and SRF attached. Surveys were numbered 1-300 which
corresponded to its respective PIS to enable survey identification should participants later
choose to withdraw. Participants could complete the questionnaire in their own time and
return it to the designated collection box by 30-December-2009. The SRF was optional
and not numbered. Personal data (e-mail/address) obtained from the SRF was separated
from the questionnaire on receipt. Both community co-ordinators made up-to two
announcements during events to draw attention to the research.
Ethical issues
Ethical approval was granted by the British School of Osteopathy Research Ethics
Committee (BSOREC). Physical harm was not inherent in this study design. Researcher
absence limited coercion and bias.
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Three research questions regarding ethnicity and religion had the potential to cause
distress. Risk was minimised using standardised structured questions as suggested on the
Office for National Statistics website (ONS, 2008, Accessed 25/08/09). Participants were
informed on how they could withdraw from the study via the PIS. Participants were
assured their decision to participate would not affect their standing within the community.
Research benefits to the communities were stipulated to avoid potential feelings of
victimisation. Anonymity and confidentiality was guaranteed.
Statistical Analysis
Data was analysed using SPSS software (version 17.0). Descriptive statistics were used to
summarise demographic variables while inferential statistics were applied to correlate data
between communities. Hypotheses were tested using non-parametric statistics (chi-
squared or Mann-Whitney), as the questionable data was categorical. The p-value was set
at <0.05.
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RESULTS
Response Rate
A total response rate of 39% (117/300) was achieved. Response was greater from SPA
(70/150, 46.7%) than Swadhyay (47/150, 31.3%). Eight responses could not be used: 5
were incomplete and 3 were received past the deadline. Analysis was conducted on 109
respondents.
Socio-demographic characteristics
The socio-demographic data of the 109 respondents are summarised in Tables 1 and 2.
Data from both communities was pooled together as no significant differences were found
between the socio-demographic characteristics, including religiosity (Table 3). The median
age range in both communities was 35-49 years. All respondents were Indian. All but one
respondent stated their religion as Hindu, while 67% (n=73) considered themselves as
actively practicing their religion.
A high proportion, 66.1% (n=72), had attained a degree level qualification and 41.3%
(n=45) were in managerial or professional occupations. To aid statistical analysis (due to a
small sample size), age categories were re-categorised as 18-34 years and over 35 years.
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Characteristic Respondents
(n= 109)
No. %
Age
18-24 19 17.4
25-34 29 26.6
35-49 28 25.7
50-64 23 21.1
Over 65 10 9.2
Education Level
No Qualifications 2 1.8
G.C.S.E 18 16.5
A-Level 17 15.6
Undergraduate Degree 51 46.8
Postgraduate Degree 21 19.3
Occupation
Manager 13 11.9
Professional 32 29.4
Assoc. Professional 7 6.4
Admin. / Secretarial 7 6.4
Skilled trades 5 4.6
Personal service 2 1.8
Sales/ Customer Service 10 9.2
Process, Plant, Machine 2 1.8
Unemployed/Homemaker 15 13.8
Student 16 14.7
Practicing Religion (Religiosity)
Yes 73 67
No 36 33
Main Language=English
Yes 87 79.8
No 22 20.2
Table 1: Socio-demographic characteristics of respondents.
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Male (n) Female (n) Total n(%)
S.P.A (London) 29 35 64 (58.7%)
Swadhyay 18 27 45 (41.3%)
Total n(%) 47 (43.1%) 62 (56.9%) 109
Characteristic Mann-Whitney U Chi-squared P Value
Age 1411.5 0.857
Gender - 0.304 0.581
Actively Practicing - 0.278 0.598
Main language= English
- 0.198 0.657
Education 1351.5 - 0.562
Occupation n/a n/a n/a
Experience and Management of Musculoskeletal Pain
Table 4 shows reported sites of pain and practitioner consultation sought over the last 12
months. The most common musculoskeletal conditions experienced were back-pain,
headache/migraine and muscle sprain/strain, but few sought treatment. A greater
percentage sought treatment for whiplash, arthritis, joint and pregnancy pain. Treatment
methods are shown in figures 1 and 2, below. Insufficient data prevented analysis on
religiosity and health-seeking behaviour of individuals.
Table 4: Prevalence and proportion consulting a practitioner for musculoskeletal conditions.
Table 2: Gender distribution of respondents across communities.
Table 3: Comparison of demographics between the two communities. No statistical difference found (p<0.05).
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Area of Pain
Musculoskeletal Experience in Past
12 Months Visit to Practitioner
Percentage Seeking Treatment
for each Musculoskeletal
Complaints
(n = 109) (n = 109)
No. % No. % %
Headache/Migraine 67 61.5% 10 9.2% 14.9%
Neck Pain 43 39.4% 12 11.0% 27.9%
Whiplash 5 4.6% 4 3.7% 80.0%
Back Pain 67 61.5% 21 19.3% 31.3%
Hip/Other joint Pain 30 27.5% 12 11.0% 40.0%
Arthritis 12 11.0% 5 4.6% 41.7%
Foot Pain 34 31.2% 8 7.3% 23.5% Muscle Strain/Sprain 53 48.6% 16 14.7% 30.2%
Nerve Pain 22 20.2% 6 5.5% 27.3%
Anxiety/Stress 39 33.9% 4 3.7% 10.3%
Work Strain 24 22.0% 2 1.8% 8.3%
Abdominal Pain 20 18.3% 7 6.4% 35.0%
Menstrual Pain 24 22.0% 4 3.7% 16.7%
Pregnancy Pain 5 4.6% 2 1.8% 40.0%
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49.5%
37.6%
33.0%
25.7%
24.8%
12.8%
8.3%
7.3%
6.4%
6.4%
4.6%
2.8%
2.8%
1.8%
1.8%
0.9%
0.0%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%
None / Eases with time
Non-Prescription drugs/gels
Massage
GP / Medical Professional
Home / Natural Remedies
Acupunture / Acupressure
Osteopathy
Ayurveda
Reflexology
Physiotherapy
Prayer
Aromatherapy
Traditional Chinese Medicine
Reiki
Other
Chiropractic
Spiritual Healers
Tre
atm
en
t M
eth
od
s U
se
d
Percentage of Respondents
Figure 1: Treatments used to manage musculoskeletal conditions.
Half the respondents chose to do nothing. There was a greater use of
massage compared to other CAM therapies (e.g. home/natural remedies or
acupuncture) observed.
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28.4%
10.1%
3.7%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Pray for own health Ask others to pray Perform ritual/ceremony
Use of Prayer/Ceremony
Pe
rcen
tag
e o
f R
esp
on
de
nts
Figure 2: Use of prayer and ceremonies for health purposes.
A third (n=31) used prayer specifically for their own health. Chi-square tests found no
significant difference between those who pray themselves and those who do not when
compared to active religiosity, (x2 = 3.661, p=0.056). Insufficient data prevented
statistical analysis between religiosity and asking others to pray and use of rituals. No
significant difference was found between active religiosity and the main methods used
to manage musculoskeletal conditions.
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Age vs. Musculoskeletal Conditions and Treatment
Chi-squared tests found no significant difference between binary age categories and
musculoskeletal conditions experienced, p>0.05. Massage was found statistically
significant (x2 =5.766, p=0.016) as a treatment for musculoskeletal conditions between
binary age categories. Over 35’s (42.6%, n=26) were twice as likely to have used
massage in the past 12 months than those under 34 (20.8%, n=10).
Age and Preferred Method of Healthcare
The majority (56% n=61) preferred a combined method of healthcare (Table 5). Mann-
Whitney U test found a statistically significant difference between the preferred healthcare
option and the binary age groups (U=1053.0, p=0.005).
Preferred Method to Improve Health
Age (years)
18-34 Over 35
No. %=n/109 No. %=n/109
Modern Medicine 19 17.4 8 7.3
CAM 8 7.3 13 11.9
Both 21 19.3 40 36.7
Table 5: Preferred method of improving health by recoded binary age
category.
Those aged 18-34 were three times more likely to use “modern medicine”
than the over 35s. CAM use was more prevalent by those over 35 years.
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Disclosure to GP
Only 22.9% (n=25) informed their GP about CAM use but nearly half (45.9%, n=50) did
not. Figure 3 illustrates reasons for non-disclosure. Insufficient data in cells prevented
analysis of CAM disclosure to GP by socio-demographic characteristics.
23.9%
11.9%11.0%
6.4%
2.8%
0.0%0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Not important to
tell GP
GP not ask/care Forgot to tell GP Not seen GP Unwilling to tell
GP
Other
Reasons for Non-disclosure
Perc
en
tag
e o
f R
esp
on
den
ts
Awareness & Use of Osteopathy
Figure 3: Reasons for non-disclosure to GP on CAM use.
Informing GPs on CAM use was not considered important by the majority. Equally,
respondents forgot to tell their GP or did not disclose because the GP failed to ask or
was viewed not to care.
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Figure 4 illustrates second highest levels of awareness for Osteopathy (n=89) when
compared to Physiotherapy and Chiropractic. Of those who had heard of Osteopathy a
majority (57.8%, n=63) were aware of registration requirements for Osteopaths. Statistical
tests found no significance between demographic variables and Osteopathic awareness.
No significant difference was found between gender, education levels and language with
the use of Osteopathy. Table 5 shows the number of respondents receiving manual
therapy treatment and their perceptions of the treatment received.
78.0%
93.6%
81.7%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%
Chiropractic
Physiotherapy
Osteopathy
Aw
are
ne
ss o
f T
he
rap
ies
Percentage of Respondents
Figure 4: Percentage of all respondents who have heard of the three main manual
therapies.
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65
14.7%
20.2%
22.0%
18.3%
6.4%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
18-24
25-34
35-49
50-64
65+
Ag
e C
ate
go
ries
Percentage of Respondents
Figure 5: Awareness of Osteopathy by age range.
Greatest awareness among those aged 35-49, while the older and younger age categories
demonstrate the least awareness.
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66
Use of manual therapy (n=109) Frequency of treatments Effectiveness
Treatment Method Yes (%)
No (%)
Once (%)
Few (%)
Regular (%)
Not Effective
(%) Effective
(%)
Very Effective
(%)
Osteopathy 17 (15.6) 92
(84.4)
3 (17.6)
11 (64.7)
3 (17.6) 1 (5.9)
10 (58.8) 6 (35.3)
Physiotherapy 31 (28.4) 78
(71.6)
8 (25.8)
20 (64.5) 3 (9.7) 6 (19.4)
18 (58.1) 7 (22.6)
Chiropractic 13 (11.9) 96
(88.1)
4 (30.8)
8 (61.5) 1 (7.7) 2 (15.4)
10 (76.9) 1 (7.7)
Massage 36 (33.0) 73
(67.0)
10 (27.8)
16 (44.4)
10 (27.8)
1 (2.8)
23 (63.9)
12 (33.3)
Table 5: Frequency of treatments and effectiveness of each manual treatment
used.
Nineteen percent (17/89) who had heard of Osteopathy had received Osteopathic
treatment. Of those receiving treatment, chi-squared test was significant for
physiotherapy use (x2=10.709, p=0.001) by binary age categories. Over 35s were three
times more likely to have been treated by a physiotherapist than those under 34. No
significant difference was found between the types of manual therapies and the
frequency of treatments received or its effectiveness.
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67
Perceptions of Osteopathy
Chi-squared tests found no significant difference between socio-demographic
characteristics and perceptions of Osteopathy.
84.4%
75.2%
71.6%
68.8%
60.6%
53.2%
19.3%
14.7%
7.3%
3.7%
3.7%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%
Backpain
Neckpain
Sports Injury
Hip/ other joint Pain
Whiplash
Work Strain
Headache
Pregnancy Pain
Colic / Crying Baby
Abdominal Pain
Menstrual Pain
Perc
ep
tio
ns o
f C
on
dit
ion
s T
reata
ble
Percentage of Respondents
Figure 7: Perceptions of conditions treatable by an Osteopath.
Osteopaths are largely perceived as treating conditions of the musculoskeletal system.
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68
66.1%
58.7%
47.7%
46.8%
21.1%
19.3%
14.7%
5.5%
4.6%
4.6%
1.8%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%
Effectiveness of treatment
Appropriate treatment
Practitioner competence
Cost
Time constraints
Ease of Access
Previous bad experience
Communication difficuties
Undressing
Gender of Practitioner
Practice aesthetics/brandingC
on
sid
era
tio
ns
wh
en
Se
ek
ing
Tre
atm
ete
nt
Percentage of Respondents
Figure 8: Treatment concerns/considerations.
Effectiveness and receipt of appropriate treatment were found to be the main
considerations/concerns while cultural issues (language, barriers, undressing or
practitioner gender) were less important considerations.
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69
Source of Information
Initial source of Osteopathic awareness is shown in figure 9 while the preferred method of
obtaining information is shown in figure 10.
67.4%
28.00%
14.70%
12.80%
12.80%
11%
7.30%
5.50%
4.60%
3.70%
3.70%
1.80%
0.90%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
Friend/Relative/colleague
Medical Professional
Television
Magazine
Work
Internet
Books
Neswpaper
Don't Know / Remember
Demonstrations
Radio
Other
School / School Advisor
So
urc
e o
f In
itia
l In
form
ati
on
Percentage of Respondents
Figure 9: How respondents first heard of Osteopathy.
Personal recommendation was the main source of information for over two-thirds of
respondents (n=60). Less than a quarter (n=24) obtained information from the medical
profession. No significance was found between demographics and initial information
source. The main source in the ‘other’ category was through university.
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70
37.6%
34.9%
24.8%
24.8%
15.6%
11.0%
8.3%
7.3%
5.5%
0.9%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0%
Demonstrations
Medical Professional
Television
Internet
Neswpaper
Friend/Relative/colleague
Books
Magazine
Radio
OtherP
refe
rre
d S
ou
rce o
f In
form
ati
on
Percentage of Respondents
Figure 10: Preferred information source on Osteopathy.
The preferred method of receiving information about Osteopathy was through live
talks/demonstrations (n=41) and through medical professionals (n=38), while
recommendation from friends/relatives was less preferred (n=12). Interactive media (i.e.
television, internet and newspaper) saw its figures double as a preferred information
source (compared to figure 9). Leaflets made up the ‘other’ category.
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DISCUSSION
The aims of this research were to examine the prevalence and management of
musculoskeletal conditions within the Indian community and to establish the
suitability/need for the promotion of Osteopathy as a treatment option.
Socio-demographic predictors of CAM use among nationally representative samples have
shown greater use amongst females, higher -income levels, -social-economic groups and -
education levels (Eisenberg et al, 1998; Astin, 1998; Thomas & Coleman, 2004). Health-
seeking behaviour between racial/ethnic groups have been shown to be strongly
influenced by culture, religion, and beliefs; thus potentially influencing a preference for one
CAM therapy over another (Mackenzie et al 2003; Singh et al, 2004; Hsiao et al, 2006;
Mehta et al, 2007; Satow et al, 2008). Greater awareness and use of spiritual-healing,
Ayurveda and natural/herbal remedies has been reported amongst Indians especially for
non-serious medical conditions and health promotion (Greenfell et al 1998; Mackenzie et
al 2003; Singh et al, 2004; Rao 2006; Satow et al, 2008). This survey lends support to
previous research as perceptions on the severity of musculoskeletal conditions were found
to directly affect health-seeking behaviour (e.g. more practitioner treatment sought for
whiplash, pregnancy and joint pain than for back, neck, or muscle pain).
In contrast to previous research, this survey found limited use of Ayurveda, home/natural
remedies with no respondents using spiritual healing (Greenfell et al 1998; Mackenzie et al
2003; Singh et al, 2004; Rao, 2006; Satow et al, 2008). Excluding the response “doing
nothing/eases-with-time”; “non-prescription” products, “massage” and “GP/medical care”
were the main methods used to deal with musculoskeletal conditions. Ethnic-specific CAM
therapies identified in previous studies may still be used but perhaps not for the treatment
of musculoskeletal conditions. This could be an avenue for future research. In addition, a
third of respondents considered themselves as religious (i.e. “actively practising” their
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72
religion); however, this was not reflected in treatment methods used. No significance was
found between religiosity and prayer use or for the research hypothesis that religiosity
affected treatment-seeking behaviour. Religiosity, for this sample, may imply more than
just how religious one is per se; but instead take on a broader context within Hinduism of it
being a way-of-life (Jootum, 2002). This may explain the discrepancy observed. Further,
prayer use has been found to be inversely related to educational attainment, which may
explain the preferences seen for some treatments over others (Conboy et al, 2005).
It has been widely reported that CAM therapies are used alongside conventional medicine
for health promotion/disease prevention and not as a substitute to conventional medicine
(Eisenberg et al, 1998; and Astin, 1998; Thomas & Coleman, 2004; Graham et al, 2005;
Hsiao et al, 2006; Rhodes et al, 2008). This survey found an overall preference for a
combined healthcare approach irrespective of age and gender. However, a significant
preference for conventional medicine was identified by those aged under 34, whilst those
over 35 showed preference for CAM. This supports previous findings which found CAM
use to increase with age (Eisenberg et al, 1998; Astin, 1998; Licciardone, 2003; Thomas &
Coleman, 2004; Stamat 2008).
Despite the use of CAM alongside conventional medicine, disclosure rates of CAM usage
to GPs were comparable with both national and ethnic-specific studies conducted
(Eisenberg et al, 1998; Singh et al, 2004; Graham et al, 2005). The majority considered it
“not important to tell GP” followed by “forgot to tell” and “GP not ask/care.” It suggests that
many consider CAM therapies to be a “safe” treatment option with few or no side-effects.
However, there is a need for improved GP/practitioner-patient communication in-order to
ascertain the potential for any adverse medical-CAM interactions; especially for those
suffering chronic illnesses. Reduced awareness of CAM referrals offered by GP’s in the
London borough of Brent may also affect disclosure rates (Greenfell et al, 2008).
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National UK surveys conducted on behalf of the GOsC in 2001 and 2006 found only a
quarter of those aware had visited an Osteopath (GOsC, 2001 & 2006). Awareness and
use was directly associated with age suggesting individuals needs change with age
(GOsC, 2001). This survey found comparable levels of awareness and registration
requirements to both GOsC surveys (GOsC, 2001 & 2006). Unlike previous studies, no
significant difference was found between socio-demographic factors and Osteopathic
awareness (Licciardone 2001; GOSC, 2001 & 2006; Stamat, 2008). This finding was
consistent with a few studies that have reported socio-demographic factors not to influence
CAM use among non-whites (Licciardone, 2003; Singh et al, 2004). Educational
attainment did not significantly influence Osteopathic use, perhaps confounded by the
majority of respondents achieving a minimum of G.C.S.E-equivalent education. A better
understanding of respondent’s knowledge of treatable conditions by Osteopaths may have
been possible had multiple response answers not been provided.
A fifth of those aware had been treated by an Osteopath. However, there was a significant
use of other manual therapies, Physiotherapy and Massage, by those over 35. Treatment
effectiveness was comparable between all manual therapies and considered “effective” or
“very effective.” The techniques of massage and manipulation are commonly associated,
by the public, with Osteopathy but are also used within Physiotherapy, Chiropractic and
Massage (GOsC, 2006). Thus, given the prevalence of musculoskeletal conditions and
current use of manual therapy, the promotion of Osteopathy is potentially viable.
The main considerations when seeking treatment were appropriateness/effectiveness of
treatment, practitioner competence and cost; rather than practitioner gender, undressing
and communication difficulties. This suggests limited Osteopathic use maybe due to
reduced knowledge of what treatment involves and how it may help with specific
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conditions. Reasons for treatment cost considerations are unclear. Further research may
help establish whether cost considerations reflect views of cost-effectiveness of having a
treatment or the amount people are prepared to spend on their health.
Family and friends play an important role in raising initial awareness. However, the
majority preferred obtaining information via talks/demonstrations or medical professionals.
In addition, the respondents expressed a preference for observable/interactive media (i.e.
television, internet and newspaper) as a future information source. This suggests credible
information sources play an important role in generating new business. Demonstrations
would allow Osteopaths to inform people on the range of conditions treatable and enable
people to observe and ask any questions regarding the treatment process.
Limitations / Future Research
A narrow population of Hindus were sampled based on community centre attendees, thus
making generalisations to the wider Hindu population difficult. Attendance may have been
affected by those who have the resources to attend (e.g. transport) and based on types of
events/gathering held. This may explain the low response rate and a potential source for
bias, which in-turn prevented in-depth analysis. The design and validity of this
questionnaire is unclear. Some terms used were vague and open to interpretation
including ‘actively practicing,’ ‘home/natural remedies’; while ‘Chiropractor’ may have been
mistaken for ‘Chiropody.’ The survey was only conducted in English, not representing
those less proficient in English.
Future research may look at conducting surveys in ethnic-specific languages (e.g. Hindi
and Gujarati) to avoid potential sample bias. There is also a need to develop culturally
sensitive questionnaires to improve the validity and reliability of data. In addition, future
research focused on individual racial/ethnic populations will enable the profession to
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provide culturally sensitive care tailored to meet the needs of their target audience and a
competitive edge for business generation.
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CONCLUSIONS
The results of this small-scale survey found a high prevalence of musculoskeletal
conditions within the Indian community and a preference for a combined healthcare
approach. No significance was found between socio-demographic factors and Osteopathic
awareness. Despite high levels of Osteopathic awareness few sought treatment. However,
a significant proportion of those over 35 years used massage and Physiotherapy, finding it
equally as effective. Results suggest a potential to promote Osteopathy within this group;
however, the credibility of information/referral source may play an important role in
encouraging Osteopathic use.
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77
ACKNOWLEDGMENTS
The author would like to thank Robert McCoy for his enthusiasm and Melanie Wright for
her invaluable assistance with statistical analysis.
A special thanks to the co-ordinators from Shree Prajapati Association (London) and
Swadhyay Pariwar for allowing the research to take place at their centres and to the
participants for volunteering their time.
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Thomas, K., Coleman, P., & Nicholl, J.P. (2003). Access to Complementary Therapies via
Primary Care in England: Changes Since 1995-2001. Results from a Follow-up National
Survey. Family Practice, 20 (5), pp.575-577.
Wachholtz, A.B., Pearce, M.J. & Koenig, H. (2007). Exploring the Relationship Between
Spirituality, Coping and Pain. Behavioural Medicine, 30(4), pp.311-8.
Whitman, S.M. (2007). Pain and Suffering as Viewed by the Hindu Religion. Journal of
Pain, 8(8), pp.607-13.
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QIN: ________
82
Wachholtz, A.B. & Pearce, M.J. (2009). Does Spirituality as a Coping Mechanism Help or
Hinder Coping With Chronic Pain? Current Pain and Headache Reports, 13(2), pp.127-32.
Zaman, T., Agarwal, S. & Handa, R. (2007). Complementary and Alternative Medicine in
Rheumatoid Arthritis: An Audit of Patients Visiting a Tertiary Care Centre. National Medical
Journal of India, 20(5), pp.236-9.
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QIN: ________
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APPENDIX 1 – AWARENESS POSTER
Are You Aged Over 18 Years?
Would you like to help a final year Osteopathic student in
her research project?
It involves completing ONE survey and should only take 10
minutes of your time.
The research is looking at whether or not more should be done to
promote the awareness of Osteopathy amongst ethnic minority
communities.
Researcher: Jaimini Mistry
For further information please contact the researcher by
Email:[email protected] or
Telephone: 07956 166 227
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QIN: ________
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APPENDIX 2 - PARTICIPANT IMFORMATION SHEET (SPA)
Participant Information Sheet
Is There A Need to Promote Osteopathic Awareness Amongst Ethnic Minority
Communities?
Invitation Paragraph
You are invited to take part in the following research study. Before you decide on taking part it is important
for you to understand why the research is being undertaken and what it will involve. Please take your time to
read the following information carefully and feel free to discuss it with others if you wish. Ask us if there is
anything that is not clear or if you would like further information. This research is looking at whether there is
a need to promote Osteopathic awareness amongst ethnic minority communities and how best to do so.
Thank you for reading this.
What is the purpose of the study?
To investigate whether there is a need to promote Osteopathic awareness amongst ethnic minority
communities. The research originated following the experience of many Osteopathic students at the British
School of Osteopathy (BSO) who found there was still a need to explain to a majority of friends and family
about what Osteopathy is and what osteopaths do. Musculoskeletal pain is experienced by many people at
some point in their life. This research aims to investigate whether or not musculoskeletal pain is prevalent
amongst ethnic minority communities and how musculoskeletal pain is managed and treated. This research
also looks at the awareness of Osteopathy and whether it is a suitable form of treatment for musculoskeletal
pain amongst ethnic minority communities. The research will require you to fill out a questionnaire on a
single occasion and take no longer than 10 minutes of your time. The research will benefit the Shree
Prajapati Association (SPA) providing it with information on the types of musculoskeletal pain the
community is affected by and how it can best to educate its members in the future. Please note information
on individual participants will not be disclosed. It will also provide the Osteopathic profession information
on whether there is a need to promote Osteopathic awareness amongst ethnic minority communities and how
best to do this.
Why have I been chosen?
This questionnaire is being distributed to two community sites. Permission has been granted by those
responsible for the sites. You have been chosen because you have volunteered to do so; are aged over 18
years and can complete the questionnaire with little help from others.
Do I have to take part?
No. Your decision on whether or not to take part will have no bearing on your standing within the
community.
What does it involve?
The research involves the completion of a questionnaire on a single occasion and takes no longer than 10
minutes of your time. It is up to you whether or not to take part. If you do decide to take part you will be
given this information sheet to keep. Full completion and return of the questionnaire will be taken as an
indication of voluntary consent to participate in this research. If you do decide to take part you are still free
to withdraw at any time without giving any reason until the 30th of December 2009, after which results will
be collated and analysed. Your decision to take part or not will have no bearing on your standing within the
community. If you choose to withdraw from the study please contact us and provide the Questionnaire
Identification Number provided on the front top right of this information sheet. You will not be required to
give your name or reason for withdrawal and this will have no negative consequences.
What do I have to do?
If you decide to take part, you will be required to fully complete the attached questionnaire on a single
occasion and return it to the collection box provided where the questionnaire was obtained. You may take the
questionnaire home to complete and return to the collection box provided or by post to the address provided
below by the 30th December 2009.
Will my taking part in the study remain confidential?
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QIN: ________
85
All information collected will remain strictly confidential and not be passed onto a third party. Only the
student researcher and supervisor will have access to the data for research and analysis purposes only. Your
anonymity is assured; your name WILL NOT appear on the questionnaire and any other identifiable
information will be omitted from the final written paper. Data will be stored securely and destroyed 6 years
following the completion of the study.
What will happen to the results of the study?
The results of the research will be used in the researcher’s final dissertation project. You can obtain a copy of
the published results by requesting it on the attached form or later by contacting the researcher. A summary
of the results will also be provided to the Shree Prajapati Association executive committee by the researcher
as a thank you for allowing the research to be conducted within this community. The published results will
also be available in the British School of Osteopathy’s library from July 2010. You will not be identified in
any report/publication.
Who is organising the research?
I am currently a 4th year student at the British School of Osteopathy. This research is being undertaken for
my final year project. My supervisor for this project is Mr Robert Mc Coy.
Thank you for taking the time to read the information sheet.
Our contact details are given below should you have any questions or require further information.
Researcher: Supervisor: Miss Jaimini Mistry Mr Robert McCoy
275 Borough High Street 275 Borough High Street
London SE1 1JE London SE1 1JE
Email: [email protected] Email: [email protected]
Telephone: 07956 166 227 Telephone: 0207 089 5345
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QIN: ________
86
APPENDIX 3 - PARTICIPANT IMFORMATION SHEET (Swadhyay)
Participant Information Sheet
Is There A Need to Promote Osteopathic Awareness Amongst Ethnic Minority
Communities?
Invitation Paragraph
You are invited to take part in the following research study. Before you decide on taking part it is important
for you to understand why the research is being undertaken and what it will involve. Please take your time to
read the following information carefully and feel free to discuss it with others if you wish. Ask us if there is
anything that is not clear or if you would like further information. This research is looking at whether there is
a need to promote Osteopathic awareness amongst ethnic minority communities and how best to do so.
Thank you for reading this.
What is the purpose of the study?
To investigate whether there is a need to promote osteopathic awareness amongst ethnic minority
communities. The research originated following the experience of many Osteopathic students at the British
School of Osteopathy (BSO) who found there was still a need to explain to a majority of friends and family
about what Osteopathy is and what osteopaths do. Musculoskeletal pain is experienced by many people at
some point in their life. This research aims to investigate whether or not musculoskeletal pain is prevalent
amongst ethnic minority communities and how musculoskeletal pain is managed and treated. This research
also looks at the awareness of Osteopathy and whether it is a suitable form of treatment for musculoskeletal
pain amongst ethnic minority communities. The research will require you to fill out a questionnaire on a
single occasion and take no longer than 10 minutes of your time. The research will benefit the Swadhyay
community providing it with information on the types of musculoskeletal pain its community are affected by
and how it can best educate its members in the future. Please note information on individual participants will
not be disclosed. It will also provide the Osteopathic profession information on whether there is a need to
promote Osteopathic awareness amongst ethnic minority communities and how best to do this.
Why have I been chosen?
This questionnaire is being distributed to two community sites. Permission has been granted by those
responsible for the sites. You have been chosen because you have volunteered to do so; are aged over 18
years and can complete the questionnaire with little help from others.
Do I have to take part?
No. Your decision on whether or not to take part will have no bearing on your standing within the
community.
What does it involve?
The research involves the completion of a questionnaire on a single occasion and takes no longer than 10
minutes of your time. It is up to you whether or not to take part. If you do decide to take part you will be
given this information sheet to keep. Full completion and return of the questionnaire will be taken as an
indication of voluntary consent to participate in this research. If you do decide to take part you are still free
to withdraw at any time without giving any reason until the 30th of December 2009, after which results will
be collated and analysed. Your decision to take part or not will have no bearing on your standing within the
community. If you do choose to withdraw from the study please contact us and provide the Questionnaire
Identification Number provided on the front top right of this information sheet. . You will not be required to
give your name or reason for withdrawal and this will have no negative consequences.
What do I have to do?
If you decide to take part, you will be required to fully complete the attached questionnaire on a single
occasion and return it to the collection box provided where the questionnaire was obtained. You may take the
questionnaire home to complete and return to the collection box provided or by post to the address provided
below by the 30th December 2009.
Will my taking part in the study remain confidential?
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QIN: ________
87
All information collected will remain strictly confidential and not be passed onto a third party. Only the
student researcher and supervisor will have access to the data for research and analysis purposes only. Your
anonymity is assured; your name WILL NOT appear on the questionnaire and any other identifiable
information will be omitted from the final written paper. Data will be stored securely and destroyed 6 years
following the completion of the study.
What will happen to the results of the study?
The results of the research will be used in the researcher’s final dissertation project. You can obtain a copy of
the published results by requesting it on the attached form or later by contacting the researcher. A summary
of the results will also be provided to the Swadhyay executive committee by the researcher as a thank you for
allowing the research to be conducted within this community. The published results will also be available in
the British School of Osteopathy’s library from July 2010. You will not be identified in any
report/publication.
Who is organising the research?
I am currently a 4th year student at the British School of Osteopathy. This research is being undertaken for
my final year project. My supervisor for this project is Mr Robert Mc Coy.
Thank you for taking the time to read the information sheet.
Our contact details are given below should you have any questions or require further information.
Researcher: Supervisor: Miss Jaimini Mistry Mr Robert McCoy
275 Borough High Street 275 Borough High Street
London SE1 1JE London SE1 1JE
Email: [email protected] Email: [email protected]
Telephone: 07956 166 227 Telephone: 0207 089 5345
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QIN: ________
88
APPENDIX 4 - SURVEY
Is There A Need To Promote Osteopathic Awareness Within Ethnic Minority
Communities?
1. Have you experienced any of
the following in the last 12
months? (Tick ALL that apply)
2. During the past 12 months
did you see a healthcare
practitioner for any of the
following for YOUR OWN
health? (Tick ALL that apply)
Headache / Migraine □ □
Neck Pain □ □
Whiplash Injury □ □
Back pain □ □
Hip / Joint Pain □ □
Arthritis □ □
Foot Pain □ □
Muscle Strain/Sprain □ □
Nerve Pain □ □
Anxiety / Stress □ □
Work strain □ □
Abdominal Pain □ □
Menstrual Pain □ □
Pregnancy Pain □ □
3. During the past 12 months HOW have you dealt with the musculoskeletal complaints
experienced above? (Tick ALL that apply)
Done nothing /Eases with time □
Seen GP/ Nurse /
Other medical professionals □
Non-prescription drugs/creams/gels □
Home / Natural remedies □
Spiritual healers □
Prayer □
Ayurvedic Medicine □ (includes yoga/meditation)
Acupuncture / Acupressure □
Aromatherapy □
Reflexology □
Reiki □
Massage □
Traditional Chinese medicine □
Chiropractic □
Osteopathy □
Physiotherapy □
Other (please specify) □
______________________________
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QIN: ________
89
Yes No
4a. During the past 12 months did you pray specifically
for the purpose of YOUR OWN health? (Please Tick) □ □
4b. Did you ask or have others pray for YOUR OWN health? (Tick) □ □
4c. Did you have a healing ritual/ ceremony performed
for YOUR OWN health? (Please Tick) □ □
5. What is your preferred method to improving your health? (Please tick ONE only)
Modern Medicine
(i.e. GPs/ Nurse/ other medical professional) □
Complementary/Alternative Medicine (CAM)
(e.g. natural/herbal remedies, massage, prayer) □
Using BOTH of the above □
6. Have you EVER told your GP that you are using or have used alternative treatments
(excluding prayer)? (Please Tick)
Yes □ (go to Question 7)
No □ (go to Question 6)
N/A □ (go to Question 7) (i.e. not using alternative treatments)
7. Why have you NOT told your GP about using other treatments? (Tick ALL that apply)
Forgot to tell GP □
GP did not ask /not care □
Not important to tell GP □
Frightened/Unwilling to tell GP □
Not seen GP since using alternative
treatments □
Other Reasons (please specify) □
______________________________
8. Which of the following would you consider when seeking help? (Tick the THREE MOST important).
Cost of treatment □
Qualifications/ Competence of practitioner □
Receiving appropriate treatment □
Having to undress □
Effectiveness of treatment □
Ease of access □
Time Constraints □
Gender of practitioner □
Previous experience □
Practice aesthetics / branding □ Communication difficulties between you and the
practitioner □
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QIN: ________
90
9. Which of the following have you heard of? (Tick ALL that apply)
Yes No
Osteopathy □ □ (If No, go to Question 12)
Physiotherapy □ □
Chiropractic □ □
10. How did you first hear about Osteopathy? (Tick ALL that apply)
Through live talks/demonstrations □
GP/ Nurse / Other Medical professional □
Friend / Relative / Colleague □
Television □
Radio □
Newspaper □
Magazine □
Books □
Internet □
Work □
School Careers Advisor □
Don’t know / Remember □
Other (please specify) □
_________________________
11. Are you aware that osteopaths have to be registered before they can practice? (Please Tick)
Yes □
No □
12. Would you be interested in learning more about Osteopathy? (Please Tick)
Yes □ (go to Question 13)
No □ (go to Question 14 )
13. How would you prefer to learn more about Osteopathy? (Tick maximum of 3).
Through live talks/ demonstrations □
GP/ Nurse/ Other Medical professional □
Friend/ Relative/ Colleague □
Television □
Radio □
Newspaper □
Magazine □
Books □
Internet □
Other (please specify) □
_____________________________
_____________________________
14a. Have you ever been treated by: b. How often? c. How effective was it?
(Please Tick) Y N Once Few times Regularly Not Effective Very Effective Effective
Osteopath? □ □ □ □ □ □ □ □
Physiotherapist? □ □ □ □ □ □ □ □
Chiropractor? □ □ □ □ □ □ □ □
Massage therapist? □ □ □ □ □ □ □ □
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QIN: ________
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15. For which of the following do you think someone might go to see an Osteopath? (Tick ALL
that apply)
Back pain □
Neck pain □
Whiplash □
Headache □
Work Strain □
Hip/Joint pain □
Menstrual pain □
Abdominal pain □
Pregnancy pain □
Colic/crying baby □
Thank you for your time. Please complete the GENERAL INFORMATION SHEET before
returning BOTH questionnaires to the collection box provided.
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QIN: ________
46
General Information: Please note ALL information will be handled in the strictest of confidence and will not be used for any
unauthorised purpose.
1. Gender: Male □ 2. Age: 18-24 □ 25-34 □ 35-49 □
Female □ 50-64 □ 65+ □
3. What is your ethnic group? Choose ONE section from A to E, then the appropriate box to indicate your ethnic group.
A. White B. Black/ Black
British
C. Asian/British
Asian
D. Mixed E. Chinese or
other ethnic group
□ British □ Caribbean □ Indian □ White and Black
Caribbean
□ Chinese
□ Irish □ African □ Pakistani □ White and Black
African
□ Any other
□ Any other White
background
□ Any other Black
background
□ Bangladeshi □ White and Asian
□ Any other Asian
background
□ Any other Mixed
background
4. What is your religion even if you are not currently practising? (Tick ONE only)
Christian □
Buddhist □
Hindu □
Jewish □
Muslim □
Sikh □
Any other religion □
Or no religion at all □
5. Do you consider that you are actively practising your religion? Yes □ No □
6. Is English your MAIN method of communication? Yes □ No □
If not, please state your main method of communication: _____________________________
7. What is the HIGHEST level of education you have attained? (Tick ONE only)
No-qualifications □
G.C.S.E or equivalent □
A-level or equivalent □
Undergraduate degree or equivalent □
Post-graduate degree or equivalent □
8. What is your occupation? (If retired, please tick category best describing what you use to do. If Self-
employed, please tick category best describing your profession.) (Tick ONE only)
Manager and senior official □
Professional occupations □
Associate Professional/technical occupations □
Administrative and secretarial occupations □
Skilled trades occupation □
Personal service occupations □
Sales and Customer Service occupations □
Process, Plant and Machine Operatives □
Unemployed / Homemaker □
Student □
Thank you for your time. Please return BOTH questionnaires to the collection box.
Please note: return of the questionnaire will be taken as consent to take part in the research
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QIN: ________
47
APPENDIX 5: SUMMARY RESULTS FORM
Summary Results Request Form
If you would like to receive a summary of results on completion of the research please complete the
following form.
Details provided will be strictly confidential and will NOT be used for any unauthorised use or
passed onto a third party.
Email: ___________________________________
OR
Address: _________________________
_________________________
_________________________
_________________________