increasing access to quality health information for new americans
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Increasing Access to Quality Health Information for New Americans. Seventh National Conference on Quality Health Care for Culturally Diverse Populations October 19, 2010 Lisa Massengale, MLIS Judith Weinstein, MA, MPH. Who we are. - PowerPoint PPT PresentationTRANSCRIPT
Increasing Access to Quality Health Information for New
Americans
Seventh National Conference on Quality Health Care for Culturally
Diverse PopulationsOctober 19, 2010
Lisa Massengale, MLIS Judith Weinstein, MA, MPH
Heartland Alliance for Human Needs & Human Rights
Who we are Heartland Alliance Refugee Health Programs (Heartland Health Outreach):o Training of ethnic health promoterso Group education at resettlement agencies o One-on-one education/outreach during home visitso Culturally competent, multilingual health education materials
Univ. of Illinois at Chicago (UIC), Library of the Health Sciences (LHSC):o Serves the faculty, staff, and students of the University o Regional Medical Library for ten Midwestern states under a
contract awarded by the National Library of Medicine
Heartland Alliance for Human Needs & Human Rights
Project History
Overall Goal: to increase access to quality health information for refugees and immigrant
Collaboration between LHSC & Heartland Health Outreach (HHO) is logical choice
oLHSC is an outreach libraryoHHO brings cultural and linguistic competence
Heartland Alliance for Human Needs & Human Rights
Project History Cont.
o Year 1 - 2008
o Computers purchased for 7mutual aid associations
o Training on website evaluation
Heartland Alliance for Human Needs & Human Rights
Project History Cont.
o Year 2: 2009:
oNAHIP Creation- http://palantir.lib.uic.edu/nahip
oPortal to quality health education documents in 21 languages
oIncreased website evaluation skills of health promoters
Heartland Alliance for Human Needs & Human Rights
Current Project
o Year 3: 2010:
Partnership with Chicago Public Library:o Rogers Park & Bezazian have a high % of immigrants and
refugeeso Improve computer and information literacy skills of these
consumerso Increase access to quality health informationo Libraries become places to seek reliable information
Heartland Alliance for Human Needs & Human Rights
Collaboration with CPL
o Bezazian Branch:
o Serves many immigrants from Southeast Asia, Africa, and central Europe
o Working with resettlement agency in ESL
o Rogers Park Branch: o Serves immigrants from Bhutan, Burma and Iraq o Collaborates with resettlement agencies
Heartland Alliance for Human Needs & Human Rights
Other Partners: Mutual Aid Associations
o Bosnian-Herzegovinian American Cultural Center (BHACC)
o Cambodian Association of Illinois (CAI)
o Chinese Mutual Aid Association (CMAA)
o Ethiopian Community Association of Chicago (ECAC)
o Lao American Community Services (LACS)
o Pan African Association (PAA)
o Vietnamese Association of Illinois (VAI)
Heartland Alliance for Human Needs & Human Rights
1. Consumer access to health information is important to good health care.
o Patient care is enhanced when patients are well informed about their conditions.
o Refugees and immigrants should have access [to] quality health information in their native languages.
Roter, D. “The Enduring and Evolving Nature of the Patient-Physician Relationship.” Patient Educ Couns 39, no. 1 (January 2000): 5-15.)
Heartland Alliance for Human Needs & Human Rights
2. Searching the Internet, including searching on medical topics, is second nature to most Americans, but does not always lead to quality health information.
o 113 million adults, or 80% of American Internet users,
searched for health information on line.
o Most started with search engine and did not check the dateand source of the information obtained.
Pew Internet & American Life Project Online Health Search 2006. Available: http://www.pewinternet.org/Reports/2009/8-The-Social-Life-of-Health-Information.aspx
Accessed July 8, 2009.
Heartland Alliance for Human Needs & Human Rights
3. The value of training for public library staff in searching and evaluating health information on the Internet is a fruitful endeavor.
o Rural New York State public library
o Training public library staff is highly effective way to ensureconsumer access to quality health information.
Flaherty, MG and L. Roberts. “Rural Outreach Training Efforts to Clinicians and Public Library Staff: NLM Resource Promotion.” Journal of Consumer Health on
the Internet, 13:14-30, 2009.
Heartland Alliance for Human Needs & Human Rights
Goal 1
o Transfer computer skills and Internet access capabilities
via trusted conduit of the community health promoter
o Expand access to quality health information.
Heartland Alliance for Human Needs & Human Rights
Goal 2
•Develop partnerships
o HHO
o Chicago Public Library (CPL)oRogers Park oBezazian Branches
o University of Illinois at Chicago, Library of Health Sciences.
Heartland Alliance for Human Needs & Human Rights
Goal 3
o Promote Bezazian and Rogers Park Branches as
information hubs and community centers
o Provide the ability to seek health and medical information on their own or with guidance from librarians.
Heartland Alliance for Human Needs & Human Rights
Project Activities
Heartland Alliance for Human Needs & Human Rights
Project Activities (cont)
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Heartland Alliance for Human Needs & Human Rights
Project Activities (cont)
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Heartland Alliance for Human Needs & Human Rights
Results
oHome Visits (9)
o 43 Clientso 2 Punch Card
oHealth Information Day: October 4, 2010o 25 Clientso Refugee One ESL Class
Heartland Alliance for Human Needs & Human Rights
Questions?
Lisa Massengale
Judith [email protected]