incident & injury free

Delivering Results™

Most companies today are committed to safety. Some are even committed to

eliminating all incidents and injuries in the workplace. Yet most struggle to make this

happen. Whether your company is in the early stages of building safety programs or

ranked as a word-class performer, JMJ Associates® offers:

Valuable Global Experience. Over the last 20 years, we have completed more than

800 engagements that have resulted in extraordinary company transformations and

measurable breakthrough results.

Unique Integral Approach. Our approach encompasses all factors that are

necessary to perform safely in the workplace—including personal, behavioral, cultural,

and organizational—providing a whole, sustainable solution.

Adaptive Challenge Expertise. Adaptive challenges—those without easy answers—

require the innovative thinking and solutions for which we are known.

The JMJ Incident and Injury-Free® (IIF®) safety service delivers results by applying

strategic, cohesive transformational consulting, training and coaching that

develop the client’s capacity to create and maintain a workplace

in which no one is injured.

Making the Impossible Possible®

S A F E T Y

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The Keys to an IIF Workplace

The JMJ approach is well-defined and proven to work in tandem with existing

safety practices and programs for the purpose of creating Incident and Injury-Free

results—breakthrough safety performance. Our IIF consulting approach revolves

around Four Keys: Aligning, Leading, Performing and Sustaining. Over the course

of an IIF engagement, we will shift our focus from one key to another as we tailor a

solution to meet each client’s unique needs.

Aligning

An IIF journey begins with a commitment to the elimination of all incidents and injuries

in the workplace. When individuals align their IIF commitments and put them into action

the safety culture will shift in a positive direction.

Leading

In an IIF culture, safety leadership can come from anyone; it is not assigned by title.

Those leading others to increase their capacity to work and interact in an IIF manner

intentionally exhibit a particular set of leadership skills—ways of being and doing in the

workplace that produce extraordinary results.

Performing

In an effective IIF workplace, employees routinely operate in the IIF Performance Zone

and influence others to do likewise. Translating commitment into constant and reliable

safety-minded action requires a desire to learn together, support one another and

interact in new ways.

Sustaining

Fundamentally, sustaining an IIF workplace requires that the profound commitment

to safety and special set of skills learned become habits that are deeply embedded in

the organization. Adapting and expanding existing processes and systems to reinforce

these changes ensure lasting results.

Aligning

Leading

Performing

Sustaining

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Components of the IIF Process

Each component of the JMJ IIF process is designed to contribute to the comprehensive, integral approach illustrated

by the Four Keys. Applied together these components ensure that a sustainable IIF workplace emerges.

No two engagements are exactly alike. JMJ tailors IIF consulting solutions from the following components.

Engagement Launch and Review Sessions

A partnership between JMJ and the client is formed during the initial stages of working together to define and launch

the IIF engagement. This IIF Sponsor group then routinely confers to assess progress and make engagement

adjustments, as needed. The Sponsor group also reviews accomplishments and ensures that structures for

sustainability are in place as JMJ exits an engagement.

JMJ is responsible for ensuring that communications with the IIF Sponsor group are powerful. The aim of our

interactions with clients is always in service of creating IIF results—there is no other acceptable outcome.

Integral Safety Assessment Process

To powerfully initiate an IIF journey within a project or organization and to steer its implementation over time, JMJ

applies an Integral Safety Assessment™ process that includes:

• A comprehensive Integral Safety Assessment survey and analysis,

• Personal and group interviews,

• Assessment review, recommendation and planning meetings, and

• Pulse surveys.

A rich snapshot of the workplace culture and attitude toward safety is revealed by combining results from the

Integral Safety Assessment survey, which measures five critical dimensions that impact safety performance, and

one-on-one interviews. Resulting information is compiled into an Integral Safety Assessment Report of Findings and

Recommendations that is used to initiate the commitment process, contribute to planning and coaching sessions

with managers and leaders, and fine-tune the ensuing engagement. In the later stages of the journey, pulse and/or

additional Integral Safety Assessment surveys are administered, as needed, to capture current perceptions and

ensure that the organization is on path toward the end goal.

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IIF Commitment Workshops and Orientation Sessions

The IIF journey begins with people aligning their commitments to eliminating all incidents and injuries. The IIF

Commitment workshop introduces a type of leadership, a perspective and a level of inquiry that is distinct from what

is usually called for and experienced in the workplace. In the workshop, as participants explore their beliefs and

attitudes about safety, new perceptions and thinking surface and a commitment to move forward in service of IIF

results is evoked.

IIF Orientation sessions, held with employees who have not attended an IIF Commitment workshop, are an induction

into the IIF culture already established or just beginning to be formed. The intention is to reinforce the organization’s

commitment to each employee’s well-being and IIF results, as well as to provide initial training in how to work in an

IIF manner. These sessions are ideal for clients who use contractors and/or experience frequent workforce turnover.

Attendees leave these sessions more open to learning from the IIF leaders and champions present on their jobsite.

(After licensing and training by JMJ, IIF champions within a client organization can be trained to hold IIF Orientation

sessions themselves—IIF Orientation Train-the-Trainer—to promote a sustainable safety culture.)

IIF Leadership Teamwork and Leadership Development

The IIF Leadership Teamwork and Leadership Development components are available to members of the client’s IIF

Leadership Team, which is formed to lead the engagement process. Comprised of influential client representatives,

this team is coached by JMJ in how to effectively demonstrate IIF leadership, guide the rollout of IIF events and

manage an IIF safety approach over time.

The IIF Leadership Teamwork component specifically supports team members as they together take on functions

other than the traditional safety management work that is already in progress, such as issues involving workplace

culture. Team members learn how to form an effective team and operate in service of IIF results.

Once an IIF Leadership Team is well underway, IIF Leadership Development sessions deepen team members’

understanding of how to lead adaptive challenges—those for which there are no easy answers—such as safety.

This includes, among others, insights into:

• What to expect during a culture transformation initiative like the IIF engagement underway,

• How to handle the resistance to change that may arise,

• How to eliminate any existing barriers to IIF results,

• How to align the organization’s processes and systems with the IIF commitment to ensure sustainability.

This advanced leadership work is distinct from the IIF Leadership Teamwork offering and

represents a best practice for those companies and leaders mature in their IIF experience.

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IIF Coaching

A select group of managers and leaders, those in positions of influence in an organization, particularly with respect

to the organization’s stated IIF commitment, are personally coached by JMJ during the life of an engagement.

When those who are held as leaders demonstrate desired IIF attitudes and behaviors, quick and sustainable

results occur. The JMJ coaching methodology combines formal and informal coaching sessions inside an

outcome-based framework that allows the coachee’s progress and performance to be tracked and acknowledged

over time.

IIF in Action

For lasting effect, an expressed commitment must quickly move into effective action. The JMJ IIF in Action suite

provides a range of workshops and in-the-field support sessions to introduce and teach the core skills required of

anyone working to turn the possibility of an IIF workplace into a reality.

Managers can engage in Leading IIF in Action to learn how to create the workplace environment in which those

at the front lines of the IIF engagement can perform more efficiently and effectively. Continually supporting those

who are most often in contact with the workforce and creating the desired IIF culture is a necessary step to ensure

long-lasting change.

Coaching IIF in Action is designed to assist a core group of key influencers, people who are frequently in contact

with the workforce and supervision, to gain broad and deep skills in affecting IIF results in the field. The skill set

taught through a combination of classroom and in-the-field support activities builds on other safety practices

already in place. Those trained to be IIF coaches learn how to interact with others in a way that changes their

attitudes and behaviors quickly and permanently. Over time, the visible, consistent care and concern and IIF focus

demonstrated by this core group of IIF coaches builds a culture capable of sustained IIF results, regardless

of circumstances.

Supervising IIF in Action provides, in a short time-frame, a set of basic IIF skills for anyone involved in supervising

others in the workplace. Just like the Coaching IIF in Action offering, this component enhances the skills that

supervisors are already applying to create safe work. It ensures their ability to assign safe work and daily influence

their workers to perform in an IIF manner.

Through the full IIF in Action suite, people engaged at all levels in the workplace are taught how to cultivate and

use skills appropriate to their role in the organization and in support of creating an IIF workplace. The field support

and practice sessions included are vital to the effectiveness of this training and sustain its impact. Clients often

establish ongoing IIF coaching teams and mentor relationships as structures in support of continuing the IIF

momentum established.

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Taking Steps to Get Started on the IIF Journey

For over two decades, JMJ has helped clients reach well beyond their current level of safety performance to

harness the skills necessary to generate breakthrough results. The JMJ IIF process sets companies up for

continued success by establishing a new safety framework in which they can effectively operate to produce

desired results for the long-term.

Until the complete elimination of worker injury has occurred, and a culture is in place that can sustain this, there

is still work to be done to further the journey toward working safely. Therefore, JMJ remains committed to helping

organizations make the impossible in workplace performance safety possible.

The JMJ Incident and Injury-Free approach is dynamic—suited to entire organizations or individual projects and

tailored to meet the specific objectives of each engagement. Understanding that client needs grow and change

over time, the IIF process is fluid and flexible by design, while generally following our Four Keys guide.

The bottom line: If your company seeks to initiate, build and sustain a workplace in which injury is completely

eliminated, and outside support is desired to reach that goal, JMJ stands ready to help. We seek clients who are

willing to join with us in service of creating an Incident and Injury-Free workplace in which both the people and the

business thrive.

About JMJ

JMJ Associates is a global consulting firm specializing in enterprise transformation. Our clients are among the

world’s leading companies spanning a diverse range of industries. We bring values-based solutions to their

most pressing challenges leading to extraordinary results in safety, leadership development, asset development,

corporate visioning and alignment, cultural renewal, coaching and sustainable business. We serve clients from

offices in Austin, Doha, Durban, London, Perth and Singapore.

For more information visit www.jmj.com to find contact data for your local JMJ Marketing and Sales Manager.

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incident & injury free

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