improving performance. transferring the lessons learned. engaging the audience. training education...
TRANSCRIPT
Improving performance.Improving performance.
Transferring the lessons learned.Transferring the lessons learned.
Engaging the audience.Engaging the audience.
TRAINING EDUCATION PERFORMANCE SUPPORT
The mLearning Payback The mLearning Payback
Ben BonnetBen Bonnet
Ben Bonnet
Associate – Booz Allen Hamilton Instructional Developer
Mobile learning 2005 - Present First app – “Burst”, 2007 EDIT 575 – Mobile Learning – Goerge Mason University
(2010 – 2012) Booz Allen Hamilton Mobile Learning Boot Camp – Lead
Instructor
ITM Application designer, developer, administrator
2
Activity – Let’s get thinking
What is User Generated Content?
How could you encourage it within your organization?
3
4
The Current Way of Thinking
Information Delivery
• Organization with the content rules• Unidirectional (one-way)• Passive
Organization Holds All the Knowledge and Control
5
All knowledge is contained here, in the organization.
Thanks…I guess
Here’s your mobile content. Enjoy!
But wait… Don’t the Employees Know Some Stuff Too?
6
Current Model Keeps All that Employee Knowledge Locked Up
What Do the Users Know?
Tacit Knowledge Experience “Know-how” Thinking Competence Commitment
Explicit Knowledge Procedures (as practiced – not just as they appear on paper) Information Documents Records Files
7
In short… They know everything.
A True User-Centered Approach Can Help!
8
Let’s Unlock that Employee Knowledge by Letting Our Users Create and Share Within the Organization!
Enter: User Generated Learning Content
9
• Bidirectional• Engaging• Creative • Collaborative
The organization and the users can create and share content
10
Users Want to Build Content
Ever since we were kids, we liked to build
11
Users Want to Build Content
We still like to build! But we have better tools.
12
Users really like to create content
• 86% of students identified themselves as creators of content on social networking and social media sites
• 1/3 of them spend greater than 40% of their time creating content on these sites
• 98 percent of respondents said say they were consumers on social networking and social media sites
• The vast majority of those students said they spend at least 40% of their free time consuming content
Eduventurehttp://blog.xplana.com/2011/01/student-trends-to-watch-content-consumption-and-production/
Creators
Consumers
13
Why do they like to create content?
Lots of reasons:
• Fun • Ideology• Social interaction• Discovery• Status • Career• Values
http://faculty.poly.edu/~onov/Nov_Wikipedia_motivations
http://www.theemergingtimes.com/2010/03/09/index.html
14
User Generated Content Can be Very Helpful in Learning
• Creativity and content ownership increases motivation and engagement
• Benefits the community by increasing the knowledge base
• Content creation uses higher level cognitive skills, therefore facilitating deeper thinking
Greater potential for knowledge-building:
“[Students] are there not to simply particiapte in activity and acquire skills, but also to produce shared outcomes and advance the intellectual capital of the group”
(Lee et. al, 2008, p.510)
What a Great User Generated Learning Content Tool
15
Images – Videos – Text – Audio
Always with You
Normal Mobile User Content Creation
16
We snap an image or video, we write some text
We post, we send,We tweet, etc.
Our user receives
Steps in the right Direction - Yammer at Booz Allen Hamilton
17
Normal Way is OK, But We Can Do Better
18
Most knowledge needs more than a picture, short text message or video to explain.
Need a way to capture:
- Steps in a process- Procedures- Stories- Situations- Sessions- Series- Multi-staged events
We need an envelope toput these in
AND
A place to send them so everyone can see them
Welcome to In The Moment (ITM) - Prototype
Mobile content creation and distribution system
Your device is your production tool The server is the content distribution
system Mobile app will be available through
the Booz Allen Hamilton App Store (Enterprise application management system)
19
The Application – Client-Server Model
Create
Post
Distribute
The app puts your content in an envelope and posts it to the server
App places contentin envelope
About the Mobile App:
20
Platform: iPhone Application and Web Application
Status: Prototype
Features: • Allows users to capture images
and videos and annotate them with text (videos limited to 1 minute)
• Access to all device images and video
• Swipe navigation in editor• Images and videos are placed in a
sequence• Sequence is uploaded to the web
application
Technology:
Objective CjQuery Mobile.NET Web ApiIIS 7SQL Server 2008
App Workflow
22
Create Capture/Edit Post
Content Curation
23
Source: http://www.arkivum.com/On-Site-Digital-Archiving-Service
What’s not learning? “I know it when I see it”
- We err on the side of inclusion, not exclusion
Demo
24
URL: https://itmgo.com/index.html
Username: testuserPassword: testpassword
25
Lessons Learned
- People have a social reflex
- We need a better way to handle conceptual knowledge
- Authentication is required now, even for a proof of concept
- Users need examples
To Do:
Tag-based connections
Grouping/channels
Robust sharing with Yammer
Ratings/comments
Image/video editing
Rich-text editing for links, formatting
Text-only template
Sequence ordering/editing
Location based search
AR?
Where it’s Going From Here
Questions?
26
Business email: [email protected]
Personal email: [email protected]
Business: 703-877-6745
Mobile: 703-994-5655