improving health information literacy: outreach to …...3. create an outreach plan to share...
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Improving Health Information Literacy:
Outreach to Peer Language Navigators The Anchorage Health Literacy Collaborative
Funding and In-Kind Support Provided by:
• National Library of Medicine
• University of Alaska Anchorage
- Alaska Medical Library
- Department of Health Sciences: Masters of Public Health
- Center for Human Development
• YWCA Alaska
• Providence Health and Services Alaska
Long
The Project
Introduce the use of high quality online health information
resources to Peer Language Navigators who represent minority
populations and people with limited English proficiency in
Anchorage, Alaska.
Goals
1. Increase confidence in finding reliable online health
resources.
2. Identify attributes of reliable online health resources.
3. Create an outreach plan to share knowledge and skills with
community members.
4. Identify if online health information is at appropriate level of
understanding and culturally relevant for the people served
4 PLNs were recruited representing the following
languages: Spanish, Nepali, Wolof/French, Arabic/Amharic
Each PLN attended 4 training sessions which included:
• Introduction to Health Literacy
• Using a tablet in class and in the community
• Evaluating web-sites: Is it reliable?
• Using MedlinePlus
• Developing a community outreach plan
• Defining the PLN role
• Data Collection
Results • 100% of PLNs reported an increased confidence level in
their ability to access quality health information.
• PLNs completed over 100 contacts, assisting their
community members to find high quality health information
and resources.
• PLNs reported a high satisfaction level with the training and
opportunity to serve their community. They have requested
additional training to further their knowledge and skills.
• Community partnerships and collaborative efforts
supporting health literacy were strengthened.
• Importance of regularly scheduled support meetings
during community outreach phase.
• MedlinePlus utilized 95% of the time when assisting
community members.
• Laptop better than tablet, provides more media capacity.
• Use of LibGuide and SurveyMonkey was effective.
Lessons Learned
The Approach
The Future
• Replicate project with 4 new PLNs representing
different languages and ethnicity groups.
• Provide ongoing education and support for current
PLN cohort.
• First PLN cohort will mentor to second cohort of
PLNs .