improving government effectiveness tracy gallo – state of vermont june sweeney - office of the...
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Improving Government Effectiveness
Tracy Gallo – State of Vermont
June Sweeney - Office of the State Auditor
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Performance Measures
What are they and Why are they important to me?
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Look Familiar???
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Performance Measures – Where do they fit?
Strategic Planning•Vision/ Mission
•Goals•Objectives
•Actions
Performance Management•Regular meetings
•Annual review•Goal setting
•Regular feedback
Budget•Planning
•Inputs/outputs•Rescissions
Rules•Policies•Statutes
•Requirements•Regulations
Planning•Program•Project•Grant
•Contracts
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Everywhere!
Strategic Planning•Vision/ Mission
•Goals•Objectives
•Actions•Performance Measures
Performance Management•Regular meetings
•Annual review•Goal setting
•Regular feedback•Performance Measures
Budget•Planning
•Inputs/outputs•Rescissions•Performance
Measures
Rules•Policies•Statutes
•Requirements•Regulations•Performance
Measures
Planning•Program•Project•Grant
•Contracts•Performance Measures
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What are Performance Measures?
Performance measures provide a series of measures, expressed in qualitative, quantitative or other tangible terms that indicate whether current performance is reasonable and cost effective.
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Types of Performance Measures
Input – These measure resources dedicated to specific programs, or what we put in.
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Types of Performance Measures
Output - Output measures are often stated in nonfinancial terms, and report what comes out.
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Types of Performance Measures
Process Measures- These measures compute either inputs/outputs or inputs/outcomes indicators and provide information on how efficient an organization is at achieving its program goals.
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Types of Performance Measures
• Outcome - Outcome measures gauge how well a program accomplished its goal.
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Evaluating your Performance Measures
What questions do I need to
ask?
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Performance Measures in Government
Performance measures Are a Management Tool to assist with:
Strategic planning. Focus Decision making Allocation of resources and determining
appropriation levels. Help focus efforts and inform the public about the
efforts of their government. Monitoring & accountability. For purposes of audit.
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What is happening at the State Level?
Performance Measures Working Group Challenges for Change
– Performance Contracts & Grants
Performance Management System The Summit: Center for State Employee
Development/ Courses
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PERFORMANCE MEASURES
Monitoring tools:– Help guide government – Make it accountable to the taxpayer.
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ACCOUNTABILITY
Governments are responsible to provide information necessary for the citizenry to be able to assess the government’s performance and to justify its use of public funds.
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ACCOUNTABILITY
5 Main Uses of PM Information (GASB study):
1. Increase government accountability
2. Increase citizen engagement
3. Support citizen decision making
4. Enable citizens to analyze, interpret, and evaluate public performance
5. Increase citizens’ confidence in government
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PERFORMANCE REPORTING
Widely communicated through a variety of channels and methods– Print– Broadcast media– Internet– Mail– Telephone– Etc.
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PERFORMANCE REPORTING
Citizen-centric Reports– 2 to 4 pages– Charts, Graphs and Bullet Points– Performance Measures– Objectives– Results (Good and Bad)– Opportunities and Challenges– http://www.agacgfm.org/citizen
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PERFORMANCE REPORTING
Clearly state major goals and objectives
State actual performance results
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PERFORMANCE REPORTING
Explain why results are as they are– Maintain objectivity– Learn lessons from satisfactory and
unsatisfactory results– Recognize success and attribute fairly– Avoid defensiveness
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PERFORMANCE REPORTING
Identify an action plan for improving results– Focus on the future
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32 V.S.A. 307(c)
A statement of mission and goals; A description of indicators used to measure
output and outcome; andA description of the means and strategies for
meeting the needs of the agency or program, including future needs and the achievement of the goals under which it provides services.
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PERFORMANCE MEASURE AUDIT
Dept of Economic Development Goal:– “An improved standard of living and quality of
life for all Vermonters through increased and improved available job opportunities”
Measure:– “Contact 400 businesses through outreach
programs”
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PERFORMANCE MEASURES
An organization should have a mix of measures.
– Output– Outcome– Efficiency (a.k.a. Process)
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PERFORMANCE MEASURE AUDIT
Vermont Economic Progress Council
– Outcome measures Example: No. of jobs created
– Efficiency/Process measures Example: Cost per job created
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PERFORMANCE MEASURES
Efficiency is the relationship between inputs and outputs– Resources / Results
If outputs are used without consideration of outcomes, efficiency may be achieved at the expense of the outcomes of the service
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RESPONSIBILITY
Doing the right things
Doing things right
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PROCESS EFFICIENCY
By getting citizens more involved because they now understand what their government is focusing on, outcome-based processes and measures tend to become more important and efficiencies in those processes are more likely to occur.