July 30, 2020

Improve Employee Experience with SuccessFactors Onboarding 2.0

MBI – GP Strategies Company Confidential

Agenda

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• Introductions

• Why Onboarding is so Important:

• The Rise of the External Workforce

• Increased Diversity of Working Arrangements

• Changing Organizational Structures

• Increased Focus on Employee Well-Being and Purpose

• Treating Employees as Consumers

• Data and Analytics Are More Important Than Ever

• Questions / Discussion

Introductions

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John G BestgenLead Business Systems AnalystGP Strategies®

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THERE ARE MANY REASONS ONBOARDING PROGRAMS OFTEN FAIL TO BE EFFECTIVE INCLUDING:

• Onboarding is viewed as a ‘day one’ activity

• Socialization aspects are often neglected

• Inconsistent onboarding experiences

• Inability to accurately measure the effectiveness

Why Onboarding is so Important:

Technology provides the opportunity for companies to rethink onboarding, framed by the goals stated above as a strategic and not administrative activity. Below are six major trends impacting the world of work today relevant to onboarding that should be considered:

Data and Analytics are

More Important Than Ever

The Rise of the External Workforce

Increased Diversity of

Working Arrangements

Changing Organizational

Structures

Increased Focus on Employee

Well-Being and Purpose

Treating Employees as Consumers

Content Sourced from SAP, "Onboarding in the Digital Age and the Increasing Role of Technology in Shaping Employee Experiences", 2019.

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HOW SAP SUCCESSFACTORS ONBOARDING HELPS ORGANIZATIONS BETTER MEET THE NEEDS OF THE EXTERNAL WORKFORCE:

The Rise of the External Workforce

In many countries, growth in freelance work has outpaced overall employment growth. Here in the United States specifically, freelance workers currently represent 35% of the total working population, and estimates suggest they could represent more than half of the workforce by 2027.

Integration with permanent employees and support of onboarding activities

Increased total workforce visibility during onboarding by a comprehensive view of both internal employees and external workers

Increased compliance tracking for external workers

Different “workflows” for external workers and based on external worker type

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HOW SAP SUCCESSFACTORS ONBOARDING HELPS COMPANIES CREATE A WELCOMING ENVIRONMENT FOR VIRTUAL EMPLOYEES THAT MATCHES THE EXPERIENCE OF EMPLOYEES WORKING IN A TRADITIONAL OFFICE:

Increased Diversity of Working Arrangements

With more than two-thirds of people around the world now working remotely at least some of the time, companies are increasingly now required to find effective ways to keep these employees connected and engaged. This effort is critical, as research shows “lack of social interaction” is the largest drawback of remote work models

Remove the guesswork by providing new employees with step-by-step guides and checklists of required tasks

Support new hires with technology that fosters connections, collaboration and relationships with their manager, peers, and colleagues

Provide employees with a consistent onboarding experience, regardless of location

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HOW SAP HOW SAP SUCCESSFACTORS ONBOARDING SUPPORTS ORGANIZATIONAL AGILITY AND ENSURES SEAMLESS INTERNAL TRANSITIONS FOR EMPLOYEES:

Changing Organizational Structures

Companies today are designing themselves for speed, agility, and adaptability, breaking down silos and reorganizing themselves around networks of teams. Studies suggest that over 80% of U.S. employees are “matrixed” to some extent today, working on multiple teams and possibly reporting to multiple managers. Whether transitioning to work in a new team or a new role entirely, it is critical that employees have clear goal alignment and role clarity, efficient knowledge transfer, and are able to get up to speed as quickly as possible.

Enable effective goal creation and management

Create personalized learning and development plans

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HOW SAP SUCCESSFACTORS ONBOARDING SUPPORTS EMPLOYEE WELL-BEING AND PURPOSE:

Increased Focus on Employee Well-Being and Purpose

Organizations now recognize that employee well-being is critical to creating highly engaged and collaborative workforces, and that employees cannot be fully productive when they are not fully present, both mentally and physically. Technology now allows companies to integrate well-being as a topic specifically into the onboarding content and process as a way to illustrate well-being as an embedded cultural value.

Create a sense of comfort and connectedness before “day one”

Align employees’ personal goals and motivation with company purpose

Provide social support and a place to ask those “silly questions”

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HOW SAP SUCCESSFACTORS ONBOARDING SUPPORTS A CONSUMER-GRADE EXPERIENCE FOR NEW EMPLOYEES:

Treating Employees as Consumers

Companies have often said that employees are their most important asset, yet have historically invested significantly less in their employees than they do their customers. However today we are seeing organizations think of their current and prospective employees as customers and work towards providing them with a true consumer-grade experience. A critical aspect of this experience involves providing employees technology to use at work that is as engaging and enjoyable to use as the technology they interact with in their daily lives.

Hiring manager mobile app e.g.

reporting dashboard about onboarding

status, hiring manager checklist

Welcome messages and personalized access to relevant new hire information

Mobile-friendly forms and paperwork with e-signature capability

Additional support for questions and task completion through artificial intelligence and chatbot capabilities

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HOW SAP HOW SAP SUCCESSFACTORS ONBOARDING HELPS COMPANIES MEAUSRE AND EFFECTIVELY OPTIMIZE THEIR ONBOARDING SOLUTION ONGOING:

Data and Analytics are more Important than ever

You cannot improve what you cannot measure and analyze effectively. As relevant process norms and available technology evolves so must the onboarding solution and strategy guided by data driven decisions based on recent and relevant analysis.

Standard and ad hoc reports, dashboards, and audit reports

Exposure of all configuration tools to client admins to support agility

Qualtrics capabilities

THE OFFER INCLUDES:• Two half day workshops with a certified SAP SuccessFactors Onboarding consultant

• Walkthrough of the Onboarding 2.0 road map

• Input and recommendations for your road map priorities

• Qualified guidance and recommendations in actionable format

GP Strategies’ SAP SuccessFactors Onboarding 2.0: Gap Analysis

What Now?

If you are interested in learning more, contact John Bestgen.

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John G Bestgenjbestgen@gpstrategies.com