illegal waste dumping survey waste dumping survey project director: jason dunstone managing director...

Illegal Waste Dumping Survey

Project Director:

Jason Dunstone

Managing Director

08 8232 3355 / 0411 421 722

[email protected]

Supporting consultants:

Rikki-Lee Schmitt

Victoria Carbone

Data collected:

June 2007

Client contact:

Grace Barila

KESAB

[email protected]

Square Holes Pty Ltd

8-10 Regent Street Nth, Adelaide 5000

www.squareholes.com

[Report 070503]

mailto:[email protected]

Overview ................................................................................1

Conclusions ............................................................................2

Looking forward ................................................................... 5

Survey Findings......................................................................6

Rubbish Disposal.................................................................7

Disposal of rubbish ............................................................... 7

Reasons for incorrect disposal of rubbish................................ 8

Notice dumped rubbish ......................................................... 9

Location of dumped rubbish ................................................ 10

Dumped rubbish in your area .............................................. 11

Residents opinions on rubbish in their area........................... 12

Businesses opinion on rubbish in their area .......................... 13

Council provide business with disposal service ...................... 14

Awareness of services and information............................14

Aware of waste disposal services ......................................... 14

Waste removal services used............................................... 16

Perceived frequency of council hard waste collection days ..... 17

Illegal Dumping.................................................................. 18

Awareness of council fines for illegally dumping rubbish ........ 19

Attitudes towards Rubbish Disposal ................................ 20

Resident attitudes ...............................................................20

Business attitudes ...............................................................21

Need to know more about waste removal..............................22

Need to make rubbish disposal easier ...................................23

Communication ................................................................ 24

Requested information about waste disposal and recycling .....24

Information source..............................................................25

Recall of information about waste removal and recycling ........26

Communication with residents..............................................27

Communication with businesses ...........................................28

Commercial Waste ........................................................... 29

Types of commercial waste generated by businesses..............29

Person responsible for disposing commercial waste ................30

Resident Profile ................................................................... 31

Business Profile ................................................................... 34

Appendices .......................................................................... 37

Methodology .................................................................... 38

About Square Holes.......................................................... 39

Questionnaire................................................................... 40

[Report 070503]

[Report 070503]

1

Overview

KESAB was created to inspire the South Australian Community to restore, preserve and improve the total

environment through active participation in dynamic programs. KESAB has established a number of key

government, community and business partnerships to address the vast array of environmental litter issues.

Illegal dumping is a key environmental issue, and KESAB environmental solutions, Zero Waste SA and the

local Government Association are working together with six local councils in response to the issue of illegal

dumping.

Square Holes was commissioned to conduct a comprehensive quantitative survey of 420 Adelaide residents

and 120 Adelaide businesses within the council areas of City of Tea Tree Gully, City of Port Adelaide Enfield,

City of Onkaparinga, District Council of Grant, District Council of Grant, District Council of Mallala, and City of

Playford.

The survey was designed to provide a clear understanding on the success of the KESAB illegal dumping

education campaign; provide insights on the extent to which residents and businesses understand the issue

of illegal dumping; determine the knowledge, awareness and use of various council and alternative waste

collection, disposal and recycling services; and identify the preferred method of communication about waste

disposal services.

Square Holes Pty Ltd [June 07]

2

Conclusions

South Australians are generally aware of other means to dispose of

rubbish if it is unsuitable for regular weekly collection [82% residents,

80% businesses]. Residents would typically leave items out for council

collection days [50%]; or take them to the tip/dump [31%]. However,

38% of residents were unaware of the frequency of hard waste collection

days. Whereas businesses would typically use private waste companies

[43%]; or go to the tip/dump [29%].

Many residents [44%] have noticed dumped rubbish in their local area,

typically in the street. Dumped rubbish is perceived by 24% of residents

and 19% of businesses to be problematic in local areas. However, only

2% of residents and no businesses admitted to illegally dumping rubbish.

Yet, respondents expressed common reasons why people might

incorrectly dispose of rubbish including laziness and expense. Three

quarters of residents were aware of council fines for illegally dumping

rubbish.

Illegal waste dumping Resident

[n=420]

Business

[n=120]

Notice dumped rubbish in their area 44% -

Noticed dumped rubbish on a weekly basis or more often 34% -

Dumped rubbish problematic in local area 24% 19%

Aware of council disposal services [not weekly collection] 82% 80%

Unaware of hard waste collection days 38% -

Admit to illegally dumping rubbish 2% 0%

Aware of council fines for illegally dumping rubbish 75% -

Around 85% of residents and businesses

believe people need to know more about

waste removal, and the majority view

Council as primarily responsible for

providing this information.


3

It was generally believed that people need to know more about waste

removal and that council need to make rubbish removal easier. About half

of those surveyed requested further information in regards to rubbish

disposal, typically hard refuse and how to dispose of various wastes. The

local council was said to be the most logical source of information about

waste removal [89% residents, 63% businesses].

Current communication to residents is evidently more effective than to

businesses, where 63% of residents can recall receiving information about

waste removal, typically in the form of a brochure. This compares to 24%

of businesses recalling such information, typically in the form of a

newsletter or brochure. Both residents and businesses expressed a

preference for communication via a brochure [89% and 85%

respectively]; newsletter [83% both]; or with rates notice [80% and 71%

respectively].

Most businesses and residents do not

believe that dumped rubbish is a

problem in their area.

Communication Resident

[n=420]

Business

[n=120]

Need to know more about waste removal 86% 85%

Council need to make rubbish removal easier 68% 84%

Requested information in regards to rubbish disposal 52% 46%

Would source information from local council 89% 63%

Recall council information about waste removal 63% 24%

Likely to access information via brochure 89% 85%

Likely to access information via newsletter 83% 83%

Likely to access information with rates notice 80% 71%

WHERE DO YOU RECALL SEEING/HEARING COUNCIL INFORMATION REGARDING WASTE REMOVAL

76%

10%

8%

37%

5%

16%

16%

29%

Can't recall

Local paper

Newsletter

Calendar

Brochure

Businesses Residents


4

A majority of the community [62% residents, 71% businesses] hold the

council responsible for keeping the streets clean. Council seems to be

moderately living up to this role, where 64% of residents and 53% of

businesses say that their council makes it easy to correctly dispose of

rubbish. There is definite room for improvement on the council’s behalf,

with seven in ten demanding more regular clean up days; and some [41%

residents, 24% businesses] noting a lack of convenient places to dispose

of rubbish.

The community also takes personal responsibility for the cleanliness of

their surrounding environment, where attitudes opposed statements such

as ‘there is mess anyway, a bit of rubbish doesn’t matter’ [1% residents,

2% businesses agree]; ‘you can put anything out on the street outside

your house at anytime and the council will pick it up’ [6% respondents];

and ‘most people/businesses have to dump their rubbish on the streets

from time to time’ [8% residents, 3% businesses].

However, one in five residents believe it is OK to put things on the street

because other people do. A worrying 31% of residents and 27% of

businesses believe it is too much effort to correctly dispose of rubbish.

Another pressing concern among the community is the excessive cost of

correctly disposing of rubbish at the dump/tip [71% residents, 61%

businesses]. This may be an element of problematic illegal waste.

Attitudes [% agree]

Resident

[n=420]

Business

[n=120]

Council needs to have more regular clean up days 72% -

It costs too much to correctly dispose of rubbish [i.e. at the

dump/tip] 71% 61%

My council makes it easy to correctly dispose of rubbish 64% 53%

It’s the council’s responsibility to keep the streets clean 62% 71%

There aren’t any convenient places to dispose of rubbish 41% 24%

It’s too much effort to correctly dispose of rubbish 31% 27%

It’s OK to put things on the street because other people do 18% -

Most people/businesses have to dump their rubbish on the

street from time to time 8% 3%

You can put anything out on the street outside your house

at anytime and the council will pick it up 6% -

There is a mess anyway, a bit of rubbish doesn’t matter 1% 2%


5

Looking forward

Cost of waste disposal is an issue

The cost of disposing of hard waste at tips and through private contractors is

viewed as an issue, particularly amongst businesses. Businesses are large users of

private waste removal services and believe that the costs are significant, and that

they do not typically pass these onto customers.

Develop strategies to address waste disposal cost concerns

amongst businesses

Confusion as to what to do and available services

Many residents do not know how to dispose of hard waste. There is also low

awareness amongst residents of when hard rubbish is collected. It is evident that

there is also confusion amongst businesses, yet less so than residents. Only one-

quarter of businesses were aware of commercial waste disposal services provided

by their council. Residents and businesses believe councils need to make rubbish

disposal easier.

Clearly define council policies and services, including a reliable schedule of

hard waste collection and other services

Hard waste disposal is not a priority or major concern

Most do not believe that hard waste disposal is a problem in their area. This is

consistent for residents and businesses. Seeing hard waste dumped was viewed as

rare. In saying this, around half of residents had previously seen dumped rubbish in

their area. This lack of concern is likely to make education more difficult.

Plan, test and refine an engaging education program using reasons why

the issue is important, e.g. statistics, fines and other solid facts

Provide information through councils

There is a belief amongst residents and businesses that they need to know more about

waste disposal. Once again, this doesn’t mean that they are an open audience to such

information. It does infer that they demand that when they require such information, it

is easy to access. Councils are viewed as the most logical source of such information.

Communication to both residents and businesses will be most effective via brochures,

newsletters and rates notices. Local newspapers and magazines are also valuable

communication vehicles. There is less demand for this information via council websites,

yet still notable demand [around 40-50% of residents and businesses]. Website

information demand is likely to increase over time.

Use traditional hard copy communication supported by the Internet

Need to define key communications issues

Although there is a view that information about waste disposal should be easily

available when needed, the associated topics of interest are difficult to articulate.

Businesses are slightly less able to suggest areas of interest. Some demand exists

amongst residents for information in relation to hard refuse and how to dispose of

various wastes. Amongst businesses, the top two forms of commercial waste are

cardboard and general waste, then follows plastics, wood and metal. Information about

how businesses can dispose of these items is worth considering.

Define the key messages and understand gaps to better inform residents and

businesses. This should address problems within each council area and be

targeted to the various audiences, e.g. general residents, manufacturing and

other business segments.


Survey Findings

7

Rubbish Disposal

Disposal of rubbish

Q2 Resident / Q5 Business

Half of residents surveyed [50%] said they would leave their rubbish

out for council collection days if it was unsuitable for weekly rubbish

collection, this was more common [63%] amongst Onkaparinga residents.

However, only 12% of businesses indicated likewise.

One third of residents [31%] indicated they would take their rubbish to

the tip/dump if it were unsuitable for weekly rubbish collection. This

was a similar businesses [29%].

A further 17% of residents indicated they would donate their

unwanted household items to charity.

Other residents [7%] indicated they would wait for the hard refuse

collection.

Some residents [6%] indicated they would use a private waste

removal company. This was more common amongst businesses

[43%].

Other businesses indicated they would use recycling centres [15%].

RUBBISH DISPOSAL

11%

12%

5%

7%

50%

29%

15%

43%6%

31%

17%

Don't know/nothing

Recycling centres

Private waste removal companies

Wait for hard refuse

Donate to charity

Rubbish tip/dump

Leave them out for council collection

days



8

Reasons for incorrect disposal of rubbish


Respondents were asked why they thought people leave unwanted items

out on the street or footpath and around bins.

Half of residents surveyed [46%] believe people are too lazy or don’t

care. A further 37% of businesses agreed with this.

A total of 29% of residents believe it costs too much to dispose rubbish

properly. Almost half of businesses surveyed agreed [45%].

A further 22% of residents believe people don’t know what else to do

with their rubbish. A total of 13% of businesses agreed.

Some [10%] believe people know the council will pick it up anyway.

Fewer businesses agreed [6%].

WHY PEOPLE INCORRECTLY DISPOSE OF RUBBISH

13%

6%

13%

45%

37%

7%

10%

22%

29%

46%

Don't know

They know thecouncil

will pick it upanyway

Don't know what else to do with it

Costs too muchto dispose properly

Too lazy/don't care



9

Notice dumped rubbish

Q4 Resident

A total of 11% of residents notice dumped rubbish almost everyday.

This is more common amongst Playford residents [20%].

Fewer residents [9%] indicated they notice rubbish two or three times

a week.

A further 14% of residents notice dumped rubbish weekly.

Some [18%] notice dumped rubbish on the streets every few weeks.

A total of 28% of residents notice dumped rubbish on the street once a

month.

A further 18% of respondents never notice dumped rubbish. This is more

common amongst Grant residents [45%].

FREQUENCY OF NOTICING DUMPED RUBBISH[residents only]

18%

28%

18%

14%

11%

9%

Never

Once a month orless

Every few weeks

Weekly

Two/three times aweek

Almost everyday


10

Location of dumped rubbish

Q5 Resident

Of those who have noticed dumped rubbish, 72% have seen rubbish in

the street. This was higher amongst Playford residents [93%].

A further 28% have seen rubbish around bins.

Some [18%] indicated they had seen rubbish in parks and reserves.

This was higher amongst Onkaparinga residents [34%].

Fewer [8%] indicated they had seen rubbish on country/dirt roads.

LOCATION OF DUMPED RUBBISH[residents only]*

8%

18%

28%

72%

Country/dirt roads

Parks/reserves

Around bins

In the street

*Of those who have noticed dumped rubbish


11

Dumped rubbish in your area

Q6 Resident

A total of 44% of residents have noticed dumped rubbish in their area.

More Playford residents [54%] have noticed dumped rubbish in their

area.

Whereas, fewer Port Adelaide Enfield residents [34%] have noticed

rubbish in their area.

DUMPED RUBBISH IN YOUR AREA[residents only]

44%

54%

41%

49% 49%

39%

34%

Total Playford Tea TreeGully

Onkaparinga Mallala Grant Port AdelaideEnfield


12

Residents opinions on rubbish in their area

Q7 Resident

Residents were asked how much of a problem dumped rubbish is in their

area.

A total of 48% of Mallala residents believe dumped rubbish is an

extremely big problem [12%] or quite a problem [36%] in their area.

A further 37% of Playford residents believe dumped rubbish is an


A total of 26% of Grant residents believe dumped rubbish is an


A further 25% of Port Adelaide Enfield residents believe dumped

rubbish is quite a problem in their area.

One quarter of Onkaparinga residents [23%] believe dumped rubbish is

an extremely big problem [3%] or quite a problem [20%] in their area.

Fewer respondents from Tea Tree Gully [11%] believe dumped rubbish

is an extremely big problem [5%] or quite a problem [6%] in their area.

DUMPED RUBBISH A PROBLEM IN YOUR AREA[residents only]

7%

12%

6%

20%

25%

19%

23%

36%

22%

20%

8%

10%

59%

51%

66%

61%

46%

51%

5%

14% 17%

5%Tea Tree Gully

Onkaparinga

Port AdelaideEnfield

Grant

Playford

Mallala

Extremely big problem

Quite a problem Don't know/Neutral

Not much ofa problem

Not a problemat all

Not seen rubbish in area


13

Businesses opinions on rubbish in their area

Q7 Business

All businesses surveyed were asked how much of a problem the dumping

of rubbish is in their area.

A total of 25% of businesses in the Mallala district believe dumped

rubbish is an extremely big problem [10%] or quite a problem [15%] in

their area.

A further 22% of Tea Tree Gully businesses believe dumped rubbish is

quite a problem in their area.

A total of 20% of Onkaparinga businesses believe dumped rubbish is an


One in five Grant businesses [20%] believe likewise.

A further 18% of Port Adelaide Enfield businesses believe dumped

rubbish is an extremely big problem [9%] or quite a problem [9%] in

their area.

Fewer Playford businesses [10%] believe dumped rubbish is an


DUMPED RUBBISH A PROBLEM IN YOUR AREA[businesses only]

9%

5%

5%

5%

9%

15%

15%

22%

15%

5%

11%

5%

50%

59%

30%

40%

33%

5%

30%

18%

50%

33%

65%

5%

10%

10%

5%

35%

Playford

Port AdelaideEnfield

Grant

Onkaparinga

Tea TreeGully

Mallala

Extremely big problem

Quite a big problem

Don't know/Neutral

Not much of a problem

Not really a problem at all


14

Awareness of services and information

Council provide business with disposal service

Q8 Business

Apart from the weekly disposal service provided by local councils, one in

four businesses [24%] indicated their council provides other disposal

services for commercial waste.

This was higher among those businesses in the Tea Tree Gully [50%] and

Mallala [46%] districts.

COUNCIL PROVIDE YOUR BUSINESS WITH ANY WASTE DISPOSAL SERVICES

[businesses only]

24%

10%

6%

15% 15%

50%

46%

Total Playford Port AdelaideEnfield

Grant Onkaparinga Tea TreeGully

Mallala


15

Aware of waste disposal services


Respondents were asked if they are aware of any disposal services apart

from the regular weekly rubbish and recycling collection provided by

council services. A total of 37% of residents and a lesser 14% of

businesses are aware of leaving out rubbish on council collection days.

A further 34% of residents and 31% of businesses are aware of the

rubbish tip/dump. This was higher amongst Mallala residents [83%].

Additionally, 18% of residents and 19% of businesses are aware of

recycling centres. This was higher amongst Grant residents [42%].

A total of 10% of residents and a larger 39% of businesses are aware of

private waste removal companies.

A smaller proportion of residents [7%] mentioned donating to charity.

Fewer residents [5%] and businesses [11%] are aware of chemical

collection depots.

AWARENESS OF WASTE DISPOSAL SERVICES

20%

11%

39%

19%

31%

14%

18%

5%

7%

10%

18%

34%

37%

Don't know / none

Chemical collectiondepots

Donate to charity


Recycling centres

Rubbish tip/dump

Leave them out forcouncil collection

days



16

Waste removal services used


One in three residents [31%] has donated their unwanted items to

charity in the past twelve months. A smaller proportion of businesses

[11%] have done likewise.

A total of 29% of residents have used recycling centres in the past

twelve months. A further 38% of businesses have done likewise.

A further 27% of residents and 20% of businesses have left their waste

out for council collection days.

A total of 19% of residents and a further 37% of businesses have used

the rubbish tip/dump in the past twelve months.

A similar percentage of residents [18%] have used private waste

removal companies in the past twelve months. More businesses [64%]

have used private waste removal companies than any other removal

service in the past twelve months.

Fewer businesses [6%] have used chemical collection depots in the

past twelve months.

WASTE REMOVAL SERVICES USED IN PAST TWELVE MONTHS

11%

6%

64%

37%

20%

38%

11%

26%

18%

19%

27%

29%

31%

Don't know/none of these

Chemical collectiondepots


Rubbish tip/dump

Leave them outfor council

collection days

Recycling centres

Donate to charity



17

Perceived frequency of council hard waste collection days

Q10 Resident

Two in five residents [38%] are unaware of how often hard waste

collection occurs.

A total of 13% of residents believe council hard waste collection occurs

anytime, using a call and collect service.

Some [8%] believe council hard waste collection days occur monthly.

Others [12%] believe council hard waste collection days occur every few

months.

A further 8% of residents believe hard waste collection occurs twice a

year.

HOW FREQUENTLY DO YOU THINK COUNCIL HAVE HARD WASTE COLLECTION

[residents only]

38%

8%

12%

8%

13%

Don't know

Every 6 months

Every few months

Every month

Anytime


18

Illegal Dumping

Q11 & Q12 Resident / Q11 Business

Only 2% of residents admitted to ever illegally dumping rubbish. Those who admitted to illegally

dumping rubbish are from Playford, Tea Tree Gully and Port Adelaide Enfield Districts. All guilty respondents are

aged over 35, with an even stretch across ages up to 60+, and are more likely to be female.

Of those 8 people who admitted to illegally dumping rubbish, 7 people disposed furniture; 3 people disposed

appliances; 2 people disposed wood; and 1 person disposed clothing. A few people had dumped multiple items.

Most [7 people] owned their house; and the remaining person was renting in their area.

Their reasons for illegally dumping the items include convenience [2 people]; the belief others may want their

items [2 people]; and the expense of the alternative [1 person].

No businesses admitted to ever illegally dumping rubbish.


19

Awareness of council fines for illegally dumping rubbish

Q14 Resident

Three in four residents [75%] indicated they are aware that some

councils administer fines and penalties for illegally dumping rubbish.

More residents in the Grant [97%], Mallala [91%], and Port Adelaide

Enfield [84%] districts are aware of the council fines.

Fewer residents in the Tea Tree Gully district [60%] are aware of the

council fines.

AWARENESS OF COUNCIL FINES[residents only]

75% 75%

60%

77%

91%97%

84%




20

Attitudes towards Rubbish Disposal

Residents’ attitudes Q15 Resident

A number of statements regarding rubbish disposal were read to the

respondents. A total of 72% of residents strongly agree [24%] or agree

[48%] that their council needs to have more regular clean up days.

A further 71% of residents strongly agree [25%] or agree [46%] it costs

too much to correctly dispose of rubbish, while 64% of residents

strongly agree [9%] or agree [55%] their council makes it easy to

correctly dispose of rubbish. This was higher in Onkaparinga [75%]

and Port Adelaide Enfield [77%].

A total of 62% of residents strongly agree [14%] or agree [48%] it is

their council’s responsibility to keep the streets clean.

Agreement was lower with there aren’t any convenient places to

dispose of rubbish [41%], higher in Playford [53%]; it is too much

effort to correctly dispose of rubbish [31%], higher in Playford

[40%]; it is OK to put things on the street because others do

[18%]; most people have to dump their rubbish on the street

from time to time [8%]; the council will pick up rubbish anytime

[6%]; and a bit of rubbish doesn’t matter [1%].

STATEMENTS REGARDING RUBBISH DISPOSAL[residents only]

8%

14%

9%

25%

24%

7%

17%

27%

33%

48%

55%

46%

48%

8%

15%

11%

7%

42%

65%

65%

62%

46%

24%

18%

18%

21%

27%

24%

50%

6%

57%

17%

16%

6%

The area is a mess anyway,a bit of rubbish doesn't matter

You can put anything out on thestreet in front of your house at

any time, and the council will pick it up

Most people have to occassionally dump

their rubbish on the street

It's ok to put things on the street because other people do

Its too much effort to correctly dispose of rubbish

There aren't any convenient places to dispose of rubbish

It's the councils responsibilityto keep the streets clean

My council makes it easy to correctly dispose of rubbish

It costs too much tocorrectly dispose of rubbish

Council needs to have moreregular clean up days

Strongly agree Agree Neutral/Don’t know

Disagree Strongly disagree


21

Businesses’ attitudes

Q14 Business

A number of statements regarding rubbish disposal were read to the

business respondents. A total of 71% of businesses strongly agree [29%]

or agree [42%] it is the council’s responsibility to keep the streets

free of rubbish. This was higher in Mallala [80%].

A further 61% of businesses strongly agree [26%] or agree [35%] it

costs too much to take things to the dump, higher in Playford

[75%].

A total of 53% of businesses strongly agree [6%] or agree [46%] their

council make it easy to dispose of things properly. This was higher

in the Grant district [75%] and lower in Playford [35%].

Agreement was much lower with statements including it is too much

effort to dispose of things properly [27%] higher in Playford [40%];

there are not any convenient places to take rubbish [24%]; most

businesses have to dump their rubbish on the street from time to

time [3%]; and the area is a mess anyway so a bit of extra

rubbish does not matter [2%].

STATEMENTS REGARDING RUBBISH DISPOSAL[businesses only]

26%

29%

19%

23%

46%

35%

42%

15%

30%

38%

58%

39%

23%

31%

20%

68%

58%

12%

10%

8%

5%

6%

5%

33%

The area is a mess anyway soa bit of extra rubbish in thestreet doesn't really matter

Most businesses have to dumptheir rubbish out on the street

from time to time

There arent any convenientplaces to take rubbish

Its too much effort to dispose of things properly

My council makes it easyto dispose of things properly

It costs too much totake things to the dump

It's the councils responsibility to keep

the streets free of rubbish

Strongly agree Agree Neutral/Don't know Disagree Strongly disagree


22

Need to know more about waste removal


A majority of residents [86%] and businesses [85%] indicated that

people need to know more about waste removal.

A higher percentage of residents from the Playford district [94%] and

businesses from the Mallala district [95%] and Tea Tree Gully [94%]

indicated they need to know more about waste removal.

A comparatively smaller percentage of residents from the Grant district

[62%] and businesses from the Onkaparinga district [58%] indicated they

need more information on waste removal.

NEED TO KNOW MORE ABOUT WASTE REMOVAL

86%

94% 95%

80%

91%87%

84%87%

62%

84%90%

58%

85%

94%


Onkaparinga Mallala Grant PortAdelaideEnfield

Residents Businesses


23

Need to make rubbish disposal easier


A total of 68% of residents indicated that councils need to make rubbish

disposal easier.

This was higher amongst Playford [93%] and Mallala [83%] district

residents.

A total of 84% of businesses believe that councils need to make rubbish

disposal easier.

Furthermore, this indication was higher amongst Tea Tree Gully [94%],

Playford [90%] and Mallala [90%] district businesses.

COUNCIL NEED TO MAKE RUBBISH DISPOSAL EASIER

93% 94%

79%

86%

64%

83%

68%

59%

66%69%

65%

90%

84%

90%


Onkaparinga Mallala Grant PortAdelaideEnfield

Residents Businesses


24

Communication

Requested information about waste disposal and recycling


A total of 25% of residents and a lesser 7% of businesses requested

information regarding hard refuse.

A further 15% of residents and 6% of businesses requested information

regarding how to dispose various wastes, such as hazardous

chemicals, sharps and plastics.

Some residents [8%] and businesses [3%] requested recycling

information.

Fewer residents [5%] and businesses [4%] requested information

regarding transfer station/dump opening times.

A total of 10% of businesses requested information regarding locations.

Some businesses [5%] requested information regarding dumping costs.

REQUESTED INFORMATION IN REGARDS TO RUBBISH DISPOSAL

54%

6%

7%

48%

5%4%

10%

5%

3%8%

15%

25%

Don't Know/Nothing

Dumping costs

Locations

Transfer station/dump opening times

Recycling

How to disposevarious wastes

Hard refuse



25

Information source


A majority of residents [89%] and businesses [63%] would source

information regarding waste removal from their local council.

Fewer residents [4%] and businesses [6%] would source such

information from the Internet.

A total of 17% of businesses would source information from private

companies.

A further 5% of businesses would source such information from the

yellow pages.

ADDITIONAL INFORMATION SOURCE

63%

89%

6%

8%

5%

17%

3%

4%

Don't know

Yellow pages

Private company

Internet

Local council



26

Recall of information about waste removal and recycling


More businesses [76%] than residents [37%] could not recall seeing any

council information about waste removal or recycling. This was

particularly high among those residing in rental properties [55%].

A total of 29% of residents and a lower 8% of businesses recall seeing

information regarding waste removal and recycling in brochures. This

was higher among housing trust residents [42%]; and lower among those

residing in rental properties [16%].

A further 16% of residents recall seeing waste removal and recycling

information on a calendar, such as a magnet fridge calendar.

Some residents [16%] and businesses [10%] recall seeing waste removal

and recycling information in newsletters.

Fewer residents [5%] and businesses [2%] recall seeing waste removal

and recycling information in the local paper. This was higher among

those residing in rental properties [13%].

WHERE DO YOU RECALL SEEING/HEARING COUNCIL INFORMATION REGARDING WASTE REMOVAL

76%

10%

8%

37%

5%

16%

16%

29%

Can't recall

Local paper

Newsletter

Calendar [fridge magnet

calendar]

Brochure



27

Communication with residents

Q21 Resident

A total of 89% of residents are extremely [17%] or quite likely [72%] to

access information in a brochure.

A further 83% of residents are extremely [10%] or quite likely [73%] to

access information in a newsletter.

Many [80%] are extremely [30%] or quite likely [50%] to access

information if it was provided with rates notice.

More so than businesses, 65% of residents are extremely [7%] or quite

likely [58%] to access information in a newspaper/magazine.

Fewer residents [48%] are extremely [19%] or quite likely [29%] to

access information on a website.

LIKELIHOOD OF ACCESSING INFORMATION REGARDING WASTE REMOVAL IN THE FOLLOWING FORMS

[residents only]

7%

30%

10%

17%

29%

58%

50%

73%

72%

6%

29%

31%

9%

13%

19%

10%

5%

22%Website

Newspaper/Magazine

With rates notice

Newsletter

Brochure

Extremely likely Quite likely Don't know/ Neutral

Not very likely Not at all likely


28

Communication with businesses

Q20 Business

Similar to residents, a total of 85% of businesses are extremely [21%] or

quite likely [64%] to access information in a brochure. This was higher

in the agriculture industry [100% likely].

A further 83% of businesses are extremely [8%] or quite likely [75%] to

access information in a newsletter. This was higher in the agriculture

industry [100% likely]; and lower among the retail industry [64%].

Many businesses [71%] are extremely [33%] or quite likely [38%] to

access information if it was provided with rates notice. This was higher

in the agriculture industry [94% likely].

More so than residents, 63% of businesses are extremely [18%] or quite

likely [45%] to access information on a website. This was particularly

lower in the agriculture industry [44% likely].

Fewer businesses [45%] are extremely [4%] or quite likely [41%] to

access information in a newspaper/magazine. This was lower in the

manufacture [26% likely] and retail [32% likely] industries.

LIKELIHOOD OF ACCESSING WASTE REMOVAL/RECYCLING INFORMATION IN THE FOLLOWING FORMS

[businesses only]

18%

33%

8%

21%

41%

45%

38%

75%

64%

41%

14%

13%

15%

13%

13%

22%

13%

Newspaper/Magazine

Website

With rates notice

Newsletter

Brochure

Extremely likely Quite likely Don't know/ Neutral

Not very likely Not at all likely

Q20 Business


29

Commercial Waste

Types of commercial waste generated by businesses

Q2 & Q3 Business

Half the number of businesses [48%] generate cardboard waste. This

was lower in Playford [15%].

One third of businesses [32%] generate general waste.

One quarter of businesses [25%] generate plastic waste. This was

higher in Port Adelaide Enfield [45%].

Other commercial wastes generated by businesses include wood [19%],

higher in Onkaparinga [35%]; metal [18%], higher in Grant [40%]; oil

[13%]; batteries [9%], higher in Tea Tree Gully [50%]; tyres [8%],

higher in Grant [10%]; green waste [8%]; and chemicals [6%], higher

in Grant [30%].

A vast majority [90%] of businesses do not include or calculate a

waste disposal fee when quoting for services. This was lower in

Tea Tree Gully [78%]. A further 8% quote less than $50, higher in Tea

Tree Gully [17%].

TYPES OF COMMERCIAL WASTE GENERATED[businesses only]

6%

8%

8%

9%

13%

18%

19%

25%

32%

48%

Chemicals

Green waste

Tyres

Batteries

Oil

Metal

Wood

Plastics

General

Cardboard


30

Person responsible for disposing commercial waste

Q4 Business

Half of businesses surveyed [48%] indicated the person responsible for

disposing the commercial waste are themselves. This was higher in

Mallala [75%].

A total of 40% of businesses indicated there are several people within

the business who are responsible for disposing the commercial waste.

Fewer businesses [8%] indicated their contractors are responsible for

disposing the commercial waste.

PERSON RESPONSIBLE FOR DISPOSING THE COMMERCIAL WASTE

[businesses only]

8%

40%

48%

Contractors

Several peoplewithin the business

Self


Resident Profile

The subsequent charts provide a detailed illustration of the respondent

profile for the resident survey.

The chart illustrates residents are fairly evenly distributed amongst council

areas, as requested by KESAB.

Two thirds of residents [64%] have lived in their current council area for

more than ten years.

The charts illustrate a spread across age groups, where 42% are aged

over 45 years old and one third [31%] are under 34 years old.

There is an equal proportion of male [49%] to female respondents

[51%].

The majority of respondents [89%] occupy their own home, while 7% live

in private rentals.

Half of residents surveyed [52%] have five to six people over the age of

18 years old in their household.

The majority [93%] speak English as their first language.

COUNCIL AREA OF RESIDENTS[n=420]

17%

15%

17%17%

17%

17%

Playford Tea TreeGully


HOW LONG HAVE YOU BEEN LIVING IN YOUR AREA[n=420]

3%6%

13%

14%

64%

Less thanone year

1-3 years 4-6 years 7-10 years 10+ years

33

AGE[n=420]

12%

19%

17%20%

32%

1%

18-24 25-34 35-44 45-54 55+ Refused

HOUSING SITUATION[n=420]

7%

89%

2%2%

Other Housing trust Private rental Owner occupier

GENDER[n=420]

49%51%

Male Female

PEOPLE IN HOUSEHOLD OVER 18 YEARS OLD[n=420]

5%

10%

14%

19%24%

28%

1 2 3 4 5 6

Business Profile

35

The subsequent charts provide a detailed illustration of the respondent

profile for the business survey.

The charts illustrate that businesses are fairly evenly distributed amongst

council areas, as requested by KESAB.

Main industry sectors include retail [23%]; manufacture [19%]; and

agriculture [13%].

There is a fairly equal proportion of male [45%] to female respondents

[55%].

A majority of businesses [69%] employ less than ten people, including

42% who employ less than five people.

Three quarters of businesses [75%] have been operating for more than

ten years.

A majority of businesses [95%] separate or recycle their wastes.

COUNCIL AREA OF BUSINESSES[n=120]

17%

15%

17%

17%

17%

17%

Playford Tea TreeGully


INDUSTRY[n=120]

9%3%3%3%

5%5%

7%8%

13%19%

23%

Other

Education

Medical

Hospitality

Trade

Mechanic

Construction

Wholesale

Agriculture

Manufacture

Retail


36

GENDER[n=120]

45%

55%

Male Female

YEARS BUSINESS HAS BEEN OPERATING[n=120]

6%6%

13%

75%

1 to 3 years 4 to 6 years 7 to 10 years More than 10 years

NUMBER OF EMPLOYEES[n=120]

42%

27%

17%

8%

6%

Less than 5 5-10 people 10-20 people 20-30 people More than 30

SEPARATE OR RECYCLE WASTES[n=120]

5%

95%

No Yes


Appendices

38

Methodology

A total of 540 telephone surveys with South Australian adults were

conducted in the Square Holes facility on Regent Street North in Adelaide

in June 2007.

The 540 surveys comprised of 420 residential telephone interviews and

120 business telephone interviews with South Australian adults within the

council areas of the City Tea Tree Gully, City of Port Adelaide Enfield, City

of Onkaparinga, District Council of Grant, District Council of Mallala and

City of Playford. The target was to have even number across each

council area. Interviews are as follows…

Council Residents Businesses

City of Playford 70 20

City of Tea Tree Gully 64 18

City of Onkaparinga 70 20

District Council of Mallala 75 20

District Council of Grant 70 20

City of Port Adelaide Enfield 71 22

Total 420 120

The questionnaire was based on determining the attitudes, perceptions,

behaviour, knowledge and awareness relating to council and non-council

waste collection and recycling centres.

All interviewers were IQCA trained and experienced. Staff were fully

briefed prior to commencing and a supervisor managed the team at all

times.

Cross-tabulations were produced using the statistical package SPSS.

Results presented throughout this report are intended to illustrate the

knowledge and awareness of waste disposal and related issues amongst

residents and businesses in six various South Australian council districts.


39

About Square Holes

Square Holes Pty Ltd is a marketing and research consultancy. The

agency opened for business in late 2004 and has emerged as the

foremost South Australian based consumer and business research

agency. Square Holes has worked with more than 60 leading

Corporate and Government clients, including Harris Scarfe, the

Department of the Premier and Cabinet, Health Partners, Finlaysons

Lawyers, Australian Central Credit Union and the Australian Wine

and Brandy Corporation.

Square Holes was established at a time when consumers and

business had become increasingly globally interconnected,

technologically literate, time poor and demanding in their

expectations. The agency’s view was that the old rules of marketing

had changed and a fresh approach was required. Square Holes

works with their clients to ensure that they are agile and responsive

to emerging marketing trends and issues. In his 15 years consulting

background in Adelaide and Melbourne Jason Dunstone, the Founder

and Managing Director of Square Holes, had become frustrated with

traditional market research and enticed four other leading marketing

and advertising identities to join him in establishing Square Holes.

Square Holes has been based in the Adelaide CBD since its inception,

and has recently moved into a new facility to allow Square Holes to

continue to grow. The new building has been designed to house the

consulting and data collection arms in a modern environment that

will benefit clients and staff. The facility is based on Regent Street

North in Adelaide [the continuation of Frome Street after Angas

Street]. It includes a telephone interviewing and focus group

capability. Square Holes welcomes client visits.

Square Holes’ aim is to not be a typical research company, but

rather a consultancy thinking outside the square and recognising

unmet needs to ensure that our clients gain true value in the form of

innovation and continuous improvement, with creativity at the core.

Square Holes is also in

partnership with Ipsos Mackay

Public Affairs. Ipsos is one of

the three largest global r

companies, based in Paris with

offices in 40 countries.

esearch


40

Questionnaire



ILLEGAL WASTE DUMPING SURVEY - RESIDENTS [070503]

M = Multiple Response S = Single Response

GOOD MORNING/AFTERNOON/EVENING. MY NAME IS ……… FROM SQUARE HOLES [A SOUTH AUSTRALIAN

BASED RESEARCH COMPANY]. WE ARE CONDUCTING A RESEARCH STUDY ON BEHALF OF THE SOUTH

AUSTRALIAN GOVERNMENT IN RELATION TO WASTE DISPOSAL AND RECYCLING AND APPRECIATE YOUR

ASSISTANCE. THE INTERVIEW IS QUITE SIMPLE, AND WILL ONLY TAKE AROUND 8 MINUTES TO COMPLETE.

If necessary say:

I CAN ARRANGE AN APPOINTMENT FOR A MORE SUITABLE TIME IF YOU WOULD PREFER.

WE ARE CONDUCTING INTERVIEWS WITH A RANDOM SELECTION OF SOUTH AUSTRALIAN HOUSEHOLDS.

YOUR NUMBER WAS SELECTED FROM THE WHITE PAGES.

WE ARE NOT SELLING ANYTHING. THE INTERVIEW WILL BE FOR RESEARCH PURPOSES ONLY AND WE HAVE

STRICT INDUSTRY GUIDELINES TO PROTECT YOUR PRIVACY.

YOUR RESPONSES WILL REMAIN CONFIDENTIAL. YOUR ANSWERS WILL BE STORED IN A DATA-FILE

SEPARATE TO YOUR PERSONAL DETAILS. WE ARE MORE INTERESTED IN THE PERCENTAGE OF PEOPLE

WITH PARTICULAR OPINIONS.

SQUARE HOLES IS BOUND BY THE STRICT CODE OF PROFESSIONAL BEHAVIOUR OF THE AUSTRALIAN

MARKET AND SOCIAL RESEARCH SOCIETY, AND MEETS THE REQUIREMENTS OF THE NEW PRIVACY

LEGISLATION.

THIS CALL MAY BE MONITORED BY MY SUPERVISOR FOR QUALITY CONTROL.

LEGEND

Responses in lowercase are unprompted

TEXT AND

RESPONSES IN UPPERCASE ARE

READ OUT

Text in bold

lowercase are interviewer instructions


1. WHICH COUNCIL AREA DO YOU LIVE IN…? S

1 CITY OF PLAYFORD

2 CITY OF TEE TREE GULLY

3 CITY OF ONKAPARINGA

4 DISTRICT COUNCIL OF MALLALA

5 DISTRICT COUNCIL OF GRANT

6 CITY OF PORT ADELAIDE ENFIELD

7 Other [terminate]

8 Don’t know [terminate]

2. IF YOU HAD TO DISPOSE OF THINGS LIKE RUBBISH, OLD FURNITURE AND UNWANTED HOUSEHOLD

ITEMS THAT WERE UNSUITABLE TO PUT IN WITH YOUR NORMAL WEEKLY RUBBISH COLLECTION, WHAT

ARE SOME THINGS YOU WOULD DO WITH IT…? M

1 Recycling centres

2 Rubbish tip/dump

3 Chemical collection depots

4 Donate to charity

5 Leave them out for council collection days

6 Private waste removal companies

7 Other [Specify]

8 Don’t know / nothing

3. IN MANY AREAS AROUND ADELAIDE, PEOPLE SOMETIMES DUMP BAGS OF RUBBISH, OLD FURNITURE,

AND USED HOUSEHOLD ITEMS OUT ON THE STREET OR FOOTPATH AND AROUND BINS. WHY DO YOU

THINK PEOPLE DO THIS…? M

1 Don’t know what else to do with it

2 Costs too much to dispose properly

3 Cant be bothered/don’t care

4 They know the council will pick it up anyway

5 Cant transport it to a disposal point

6 Have no room in their bins

7 Other [Specify]

8 Don’t know


4. HOW OFTEN HAVE YOU NOTICED RUBBISH OR UNWANTED HOUSEHOLD ITEMS DUMPED IN THE STREET

OR INAPPROPRIATE LOCATIONS…? S

1 ALMOST EVERYDAY

2 TWO / THREE TIMES A WEEK

3 WEEKLY

4 EVERY FEW WEEKS

5 ONCE A MONTH OR LESS

6 NEVER Go to

Q8 7 Don’t know

5. WHERE HAVE YOU SEEN DUMPED RUBBISH…? M

1 In the street

2 Around bins

3 Car parks

4 Parks/reserves

5 Beach

6 Other [Specify]

7 Don’t know / none

6. DOES THIS SORT OF THING HAPPEN WHERE YOU LIVE…? S

1 Yes

2 No Go to

Q8 3 Don’t know

7. HOW MUCH OF A PROBLEM IS THE DUMPING OF RUBBISH IN YOUR AREA…? S

1 EXTREMELY BIG PROBLEM

2 QUITE A BIT PROBLEM

3 Don’t know/Neutral

4 NOT MUCH OF A PROBLEM

5 NOT REALLY A PROBLEM AT ALL


8. APART FROM THE REGULAR WEEKLY RUBBISH AND RECYCLING COLLECTION PROVIDED BY COUNCIL,

WHAT SERVICES ARE YOU AWARE OF TO DISPOSE OF WASTE AND UNWANTED HOUSEHOLD ITEMS IN

YOUR AREA…? M

1 Recycling centres

2 Rubbish tip/dump


4 Donate to charity



7 Other [Specify]


9. APART FROM REGULAR WEEKLY RUBBISH AND RECYCLING COLLECTION PROVIDED BY COUNCIL WHAT

WASTE REMOVAL, DISPOSAL OR RECYCLING SERVICES HAVE YOU USED IN THE PAST 12 MONTHS…? M

1 RECYCLING CENTRES

2 RUBBISH TIP/DUMP

3 CHEMICAL COLLECTION DEPOTS

4 DONATE TO CHARITY

5 LEAVE THEM OUT FOR COUNCIL COLLECTION DAYS

6 PRIVATE WASTE REMOVAL COMPANIES/SKIP BIN PROVIDERS

7 Other [specify]

8 Don’t know/none of these

10. APART FROM THE REGULAR WEEKLY RUBBISH AND RECYCLING COLLECTION PROVIDED BY COUNCIL,

HOW FREQUENTLY DO YOU THINK YOUR COUNCIL HAS HARD WASTE CLEAN UP DAYS…? S

1 Weekly

2 Fortnightly

3 Monthly

4 Every few months

5 Once a year

6 Anytime - you call them and they come and collect it

7 Other [Specify]



11. APART FROM PUTTING THINGS IN YOUR NORMAL RUBBISH BIN, OR LEAVING ITEMS OUT ON COUNCIL

CLEAN UP DAYS, HAVE YOU EVER LEFT BAGS OF RUBBISH, OLD FURNITURE, OR USED HOUSHOLD ITEMS

ON THE STREET, PAVEMENT OR AROUND BINS…? S

1 Yes

Go to

Q14

2 No

12. WHAT SORT OF ITEMS HAVE YOU HAD TO DISPOSE OF THAT WAY…? M

1 Appliances 8 Garden/green waste

2 Building materials 9 Mattresses

3 Car batteries 10 Paint

4 Chemicals 11 Packaging [boxes etc]

5 Clothing 12 Tyres

6 Computers 13 Whitegoods

7 Furniture 14 Other [specify]

15 Don’t know

13. CAN YOU THINK OF ANY REASONS WHICH PREVENTED OR DISCOURAGED YOU FROM TAKING YOUR

WASTE TO A LANDFILL, DUMP, OR RECYCLING STATION - OR FROM HIRING SOMEONE TO COME AND

COLLECT YOUR WASTE OR RECYCLING…? M

1 Yes – Cost

2 Yes – Inconvenience

3 Yes – Not sure what options are available

4 Yes – Other [Specify]

5 No

14. ARE YOU AWARE THAT SOME COUNCILS ADMINISTER FINES AND PENALTIES FOR ILLEGALLY DUMPING

RUBBISH…? S

1 Yes

2 No


15. THERE ARE A LOT OF DIFFERENT THINGS THAT PEOPLE DISPOSE OF FROM TIME TO TIME AND

SOMETIMES PEOPLE LEAVE THESE ITEMS IN THE STREET OR OTHER PUBLIC PLACES. I’M GOING TO

READ OUT SOME THINGS THAT PEOPLE HAVE SAID ABOUT THIS AND ASK YOU TO TELL ME WHETHER

YOU AGREE OR DISAGREE WITH THE STATEMENT AND BY HOW MUCH…

STRONGLY AGREE AGREE

NEUTRAL / DON’T KNOW

DISAGREE STRONGLY DISAGREE

a. IT’S THE COUNCILS RESPONSIBILITY TO KEEP

THE STREETS FREE OF RUBBISH

1 2 3 4 5

b. MOST PEOPLE HAVE TO DUMP THEIR RUBBISH

OUT ON THE STREET FROM TIME TO TIME

1 2 3 4 5

c. ITS TOO MUCH EFFORT TO DISPOSE OF

THINGS PROPERLY

1 2 3 4 5

d. IT COSTS TOO MUCH TO TAKE THINGS TO THE

DUMP

1 2 3 4 5

e. THERE AREN’T ANY CONVENIENT PLACES TO

TAKE YOUR RUBBISH

1 2 3 4 5

f. MY COUNCIL MAKES IT EASY TO DISPOSE OF

THINGS PROPERLY

1 2 3 4 5

g. THE AREA IS A MESS ANYWAY SO A BIT OF

EXTRA RUBBISH IN THE STREET DOESN’T

REALLY MATTER

1 2 3 4 5

h. IT’S OK TO PUT THINGS OUT ON THE STREET

BECAUSE OTHER PEOPLE TAKE IT ANYWAY

1 2 3 4 5

i. COUNCIL NEED TO HAVE MORE REGULAR

CLEAN UP DAYS

1 2 3 4 5

j. YOU CAN PUT ANYTHING OUT ON THE STREET

IN FRONT OF YOUR HOUSE AT ANY TIME AND

THE COUNCIL WILL JUST PICK IT UP WHEN

THEY SEE IT

1 2 3 4 5

16. DO YOU THINK PEOPLE NEED TO KNOW MORE ABOUT WHAT THEY CAN DO WITH THEIR RUBBISH AND

USED HOUSEHOLD ITEMS …? S

1 Yes

2 No

17. DO YOU THINK THE COUNCIL NEED TO MAKE IT EASIER TO DISPOSE OF RUBBISH AND HOUEHOLD

ITEMS…? S

1 Yes

2 No


18. WHAT SORT OF INFORMATION ABOUT WASTE DISPOSAL AND RECYCLING WOULD YOU PERSONALLY

LIKE TO KNOW MORE ABOUT…? M

1 Hard refuse

2 Transfer station/dump opening times

3 Dumping costs

4 Recycling

5 Locations

6 Other [Specify]

7 Don’t Know/Nothing

19. WHERE WOULD YOU GO OR WHO WOULD YOU CONTACT TO FIND OUT INFORMATION ABOUT WASTE

REMOVAL AND RECYCLING…? M

1 Local council

2 KESAB

3 Zero Waste

4 Internet

5 EPA – Environmental Protection Authority

6 Other [Specify]

7 Don’t know

20. CAN YOU RECALL SEEING OR RECEIVING ANY INFOMRATION IN FROM THE LOCAL COUNCIL ABOUT

WASTE REMOVAL OR RECYCLING THE PAST 12 MONTHS…? If yes: WHERE? M

1 Yes – Brochure

2 Yes – Local paper

3 Yes – Internet site

4 Yes - Newsletter

5 Other [Specify]

6 No


21. HOW LIKELY WOULD YOU BE TO ACCESS INFORMATION ABOUT WASTE REMOVAL, RECYCLING AND

DISPOSAL IF IT WAS PROVIDED IN THE FOLLOWING FORMS …

EXTREMELY

LIKELY

QUITE

LIKELY

Don’t know

/Neutral

NOT VERY

LIKELY

NOT AT ALL

LIKELY

a. WEBSITE 1 2 3 4 5

b. BROCHURE 1 2 3 4 5

c. NEWSPAPER/MAGAZINES 1 2 3 4 5

d. NEWSLETTER 1 2 3 4 5

e. WITH RATES NOTICES 1 2 3 4 5

NOW JUST A COUPLE OF DETAILS ABOUT YOURSELF FOR ANALYSIS PURPOSES…

22. WHICH OF THE FOLLOWING HOUSING SITUATIONS APPLIES TO YOU …? S

1 HOUSING TRUST

2 PRIVATE RENTAL

3 OWNER OCCUPIER

4 Other [specify]

23. HOW LONG HAVE YOU LIVED IN THE AREA YOU ARE NOW LIVING IN…? S

1 Less that one year

2 1 to 3 years

3 4 to 6 years

4 7 to 10 years

5 More than 10 years

6 Don’t know/unsure


24. INTO WHICH OF THE FOLLOWING AGE RANGES DO YOU FALL? S

1 18-24

2 25-29

3 30-34

4 35-39

5 40-44

6 45-49

7 50-54

8 55-59

9 60+

10 Refused

25. IS ENGLISH YOUR FIRST LANGUAGE …? If no: WHAT IS YOUR FIRST LANGUAGE? S

1 Yes

2 No – Italian

3 No – Vietnamese

4 No – Greek

5 No - Chinese

6 No – Polish

7 No – Indonesian

8 No – Polish

9 No - German

10 No – Japanese

11 No – French

12 No – Other [specify]

26. HOW MANY PEOPLE AGED 18 OR OVER LIVE IN YOUR HOUSEHOLD?

[specify number of people]

999 Don’t know

27. Record gender: S

1 Male

2 Female


28. SQUARE HOLES REGULARLY CONDUCTS 60-90 MINUTE FOCUS GROUPS ABOUT ADVERTISING, NEW

PRODUCTS AND GOVERNMENT INITIATIVES FOR EXAMPLE. PARTICIPANTS ARE PAID FOR THEIR

INVOLVEMENT IN THESE INFORMAL DISCUSSIONS. WOULD YOU BE WILLING TO BE INVOLVED IN FOCUS

GROUPS? If yes - ensure name, phone number and postcode recorded below. If necessary say:

YOUR DETAILS WILL REMAIN CONFIDENTIAL.

1 Yes

2 No

FOR VALIDATION PURPOSES BY MY SUPERVISOR, COULD I JUST ASK YOUR FIRST NAME AND GET A CONTACT

PHONE NUMBER PLEASE.

Name

Phone

ON BEHALF OF ZERO WASTE AND SQUARE HOLES I THANK YOU FOR YOUR TIME AND COMMENTS. YOUR VIEWS

COUNT.

If necessary: IF YOU HAVE ANY QUERIES YOU CAN CALL THE INDUSTRY’S FREE SURVEY LINE ON 1300 364830

I certify that this is a true, accurate and complete interview, conducted in accordance with the IQCA

standards and the AMSRS Code of Professional Behaviour [ICC/ESOMAR]. I will not disclose to any

other person the content of this questionnaire or any other information relating to this project.

Signature: ………………………………………………… Date: ……………………………………… ID: ……………………………………

29. Record postcode

30. Record ID


ILLEGAL WASTE DUMPING SURVEY – BUSINESSES [070503]

M = Multiple Response S = Single Response

GOOD MORNING/AFTERNOON/EVENING. MY NAME IS ……… FROM SQUARE HOLES [A SOUTH AUSTRALIAN

BASED RESEARCH COMPANY]. WE ARE CONDUCTING A RESEARCH STUDY ON BEHALF OF THE SOUTH

AUSTRALIAN GOVERNMENT IN RELATION TO WASTE DISPOSAL AND RECYCLING AND APPRECIATE YOUR

ASSISTANCE. THE INTERVIEW IS QUITE SIMPLE, AND WILL ONLY TAKE AROUND 8 MINUTES TO COMPLETE.

If necessary say:

I CAN ARRANGE AN APPOINTMENT FOR A MORE SUITABLE TIME IF YOU WOULD PREFER.

WE ARE CONDUCTING INTERVIEWS WITH A RANDOM SELECTION OF SOUTH AUSTRALIAN HOUSEHOLDS.

YOUR NUMBER WAS SELECTED FROM THE WHITE PAGES.

WE ARE NOT SELLING ANYTHING. THE INTERVIEW WILL BE FOR RESEARCH PURPOSES ONLY AND WE HAVE

STRICT INDUSTRY GUIDELINES TO PROTECT YOUR PRIVACY.

YOUR RESPONSES WILL REMAIN CONFIDENTIAL. YOUR ANSWERS WILL BE STORED IN A DATA-FILE

SEPARATE TO YOUR PERSONAL DETAILS. WE ARE MORE INTERESTED IN THE PERCENTAGE OF PEOPLE

WITH PARTICULAR OPINIONS.

SQUARE HOLES IS BOUND BY THE STRICT CODE OF PROFESSIONAL BEHAVIOUR OF THE AUSTRALIAN

MARKET AND SOCIAL RESEARCH SOCIETY, AND MEETS THE REQUIREMENTS OF THE NEW PRIVACY

LEGISLATION.

THIS CALL MAY BE MONITORED BY MY SUPERVISOR FOR QUALITY CONTROL.

Responses in lowercase are unprompted

TEXT AND

RESPONSES IN UPPERCASE ARE

READ OUT

LEGEND

Text in bold

lowercase are interviewer instructions


1. WHICH COUNCIL AREA IS THE BUSINESS LOCATED…? S

1 CITY OF PLAYFORD

2 CITY OF TEE TREE GULLY

3 CITY OF ONKAPARINGA

4 DISTRICT COUNCIL OF MALLALA

5 DISTRICT COUNCIL OF GRANT

6 CITY OF PORT ADELAIDE ENFIELD

7 Other [terminate]

8 Don’t know [terminate]

2. DOES THE BUSINESS GENERATE OR HAVE A NEED TO DISPOSE OF COMMERCIAL WASTE…? If yes:

WHAT KIND OF ITEMS? M

1 Yes – Chemicals

2 Yes – Green waste

3 Yes – Tyres

4 Yes - Plastics

5 Yes - Paint

6 Yes – Metal

7 Yes - Concrete

8 Yes - Bricks

9 Yes - Cardboard

10 Yes – Wood

11 Yes - Batteries

12 Yes – General

13 Other [Specify]

14 No / Don’t know [terminate]

3. DOES THE BUSINESS INCLUDE OR CALCULATE A WASTE DISPOSAL FEE WHEN QUOTING FOR

SERVCES…? If yes: HOW MUCH IS THIS CHARGE ON AVERAGE? M

1 Yes – less than $50

2 Yes – $50 - $100

3 Yes – $100 - $150

4 Yes – $150 - $200

5 Yes - $200 – $250

6 Yes – $250 - $300

7 Yes – More than $300

8 Other [Specify]

9 No / Don’t know


4. WHO WITHIN THE BUSINESS IS REPONSIBLE FOR DISPOSING OF THE COMMERCIAL WASTE…? M

1 Self

2 Several people within the business

3 Contractors

4 Council

5 Other [Specify]

6 Don’t know / no one

5. IF YOUR BUSINESS HAD TO DISPOSE OF UNUSED COMMERCIAL WASTE ITEMS SUCH AS OLD TYRES,

CHEMICALS AND BUILDING MATERIALS THAT WERE UNSUITABLE TO PUT IN WITH YOUR NORMAL

WEEKLY RUBBISH COLLECTION, WHAT ARE SOME THINGS YOU WOULD DO WITH IT…? M

1 Recycling centres

2 Rubbish tip/dump


4 Donate to charity



7 Other [Specify]


6. IN MANY AREAS AROUND ADELAIDE, BUSINESSES SOMETIMES DUMP COMMERCIAL WASTE ITEMS SUCH

AS OLD TYRES, CHEMICALS AND BUILDING MATERIALS OUT ON THE STREET OR FOOTPATH AND

AROUND BINS. WHY DO YOU THINK THEY DO THIS…? M

1 Don’t know what else to do with it

2 Costs too much to dispose properly

3 Cant be bothered/don’t care

4 They know the council will pick it up anyway

5 Cant transport it to a disposal point

6 Have no room in their bins

7 Other [Specify]

8 Don’t know


7. IN YOUR OPINION, HOW MUCH OF A PROBLEM IS THE DUMPING OF COMMERCIAL WASTE BY OTHER

BUSINESSES IN YOU AREA…? S

1 EXTREMELY BIG PROBLEM

2 QUITE A BIT PROBLEM

3 Don’t know/Neutral

4 NOT MUCH OF A PROBLEM

5 NOT REALLY A PROBLEM AT ALL

8. APART FROM REGULAR WEEKLY RUBBISH AND RECYCLING COLLECTION, DOES YOUR COUNCIL PROVIDE

YOUR BUSINESS WITH ANY SERVCIES TO DISPOSE OF COMMERCIAL WASTE…? S

1 Yes

2 No

9. APART FROM ANY SERVCIES PROVIDED BY COUNCIL, WHAT SERVICES ARE YOU AWARE OF TO DISPOSE

OF COMMERCIAL WASTE AND UNWANTED ITEMS FROM YOUR BUSINESS PREMISES…? M

1 Recycling centres

2 Rubbish tip/dump


4 Donate to charity



7 Other [Specify]


10. APART FROM REGULAR WEEKLY RUBBISH AND RECYCLING COLLECTION PROVIDED BY COUNCIL WHAT

COMMERCIAL WASTE REMOVAL, DISPOSAL OR RECYCLING SERVICES HAVE YOU USED IN THE PAST 12

MONTHS TO DISPOSE OF WASTE FROM YOUR BUSINESS PREMISES…? M

1 RECYCLING CENTRES

2 RUBBISH TIP/DUMP/LANDFILL

3 CHEMICAL COLLECTION DEPOTS

4 DONATE TO CHARITY

5 LEAVE THEM OUT FOR COUNCIL COLLECTION DAYS

6 PRIVATE WASTE REMOVAL COMPANIES/SKIP BIN PROVIDERS

7 Other [specify]

8 None of these


11. HAVE YOU EVER LEFT COMMERCIAL RUBBISH OR WASTE ITEMS IN INAPPROPRIATE LOCATIONS SUCH

AS ON THE STREET, PAVEMENT OR AROUND BINS…? S

1 Yes

Go to

Q14

2 No

12. WHAT SORT OF ITEMS HAVE YOU HAD TO DISPOSE OF THAT WAY…? M

1 Appliances 8 Garden/green waste

2 Building materials 9 Mattresses

3 Car batteries 10 Paint

4 Chemicals 11 Packaging [boxes etc]

5 Clothing 12 Tyres

6 Computers 13 Whitegoods

7 Furniture 14 Other [specify]

15 Don’t know

13. CAN YOU THINK OF ANY REASONS WHICH PREVENTED OR DISCOURAGED YOU FROM TAKING YOUR

COMMERCIAL WASTE TO A LANDFILL, DUMP, OR RECYCLING STATION - OR FROM HIRING SOMEONE TO

COME AND COLLECT YOUR WASTE OR RECYCLING…? M

1 Yes – Cost

2 Yes – Inconvenience

3 Yes – Not sure what options are available

4 Yes - Other [Specify]

5 No


14. THERE ARE A LOT OF DIFFERENT THINGS THAT BUSINESSES DISPOSE OF FROM TIME TO TIME AND

SOMETIMES PEOPLE LEAVE THESE ITEMS IN THE STREET OR OTHER PUBLIC PLACES. I’M GOING TO

READ OUT SOME THINGS THAT BUSINESSES HAVE SAID ABOUT THIS AND ASK YOU TO TELL ME

WHETHER YOU AGREE OR DISAGREE WITH THE STATEMENT AND BY HOW MUCH…

STRONGLY AGREE AGREE

NEUTRAL / DON’T KNOW

DISAGREE STRONGLY DISAGREE

k. IT’S THE COUNCILS RESPONSIBILITY TO KEEP

THE STREETS FREE OF RUBBISH

1 2 3 4 5

l. MOST BUSINSESSES HAVE TO DUMP THEIR

RUBBISH OUT ON THE STREET FROM TIME TO

TIME

1 2 3 4 5

m. ITS TOO MUCH EFFORT TO DISPOSE OF

THINGS PROPERLY

1 2 3 4 5

n. IT COSTS TOO MUCH TO TAKE THINGS TO THE

DUMP

1 2 3 4 5

o. THERE ARENT ANY CONVENIENT PLACES TO

TAKE YOUR RUBBISH

1 2 3 4 5

p. MY COUNCIL MAKES IT EASY TO DISPOSE OF

THINGS PROPERLY

1 2 3 4 5

q. THE AREA IS A MESS ANYWAY SO A BIT OF

EXTRA RUBBISH IN THE STREET DOESN’T

REALLY MATTER

1 2 3 4 5

15. DO YOU THINK BUSINESSES NEED TO KNOW MORE ABOUT WHAT THEY CAN DO WITH THEIR

COMMERCIAL WASTE ITEMS …? S

1 Yes

2 No

16. DO YOU THINK THE COUNCIL NEED TO MAKE IT EASIER FOR BUSINESSES TO DISPOSE OF COMMERCIAL

WASTE ITEMS ? S

1 Yes

2 No


17. WHAT SORT OF INFORMATION ABOUT COMMERCIAL WASTE DISPOSAL AND RECYCLING WOULD YOU

PERSONALLY LIKE TO KNOW MORE ABOUT IN RELATION TO YOUR BUSINESS…? M

1 Hard refuse

2 Transfer station/dump opening times

3 Dumping costs

4 Recycling

5 Locations

6 Hazardous waste disposal

7 Other [Specify]

8 Don’t Know/Nothing

18. WHERE WOULD YOU GO OR WHO WOULD YOU CONTACT TO FIND OUT INFORMATION ABOUT

COMMERCIAL WASTE REMOVAL AND RECYCLING FOR YOUR BUSINESS…? M

1 Local council

2 KESAB

3 Zero Waste

4 Internet

6 EPA – Environmental Protection Authority

7 Other [Specify]


19. HAS THE BUSINESS RECEIVED ANY INFOMRATION FROM THE LOCAL COUNCIL ABOUT COMMERCIAL

WASTE REMOVAL OR RECYCLING IN THE PAST 12 MONTHS…? If yes: WHERE? M

1 Yes – Brochure

2 Yes – Local paper

3 Yes – Internet site

4 Yes - Newsletter

5 Other [Specify]

6 No


20. HOW LIKELY WOULD YOU BE TO ACCESS INFORMATION ABOUT COMERCIAL WASTE REMOVAL,

RECYCLING AND DISPOSAL IF IT WAS PROVIDED IN THE FOLLOWING FORMS …

EXTREMELY

LIKELY

QUITE

LIKELY

Don’t know

/Neutral

NOT VERY

LIKELY

NOT AT ALL

LIKELY

a. WEBSITE 1 2 3 4 5

b. BROCHURE 1 2 3 4 5

c. NEWSPAPER/MAGAZINES 1 2 3 4 5

d. NEWSLETTER 1 2 3 4 5

e. WITH RATES NOTICES 1 2 3 4 5

NOW JUST A COUPLE OF DETAILS ABOUT YOUR BUSINESS FOR ANALYSIS PURPOSES…

21. APPROXIMATELY HOW MANY EMPLOYEES WORK THERE …? S

1 Less than 5

2 5 -10

3 10-20

4 20-30

5 More than 30


22. APPROXIMATELY HOW LONG HAS THE BUSINESS BEEN OPERATING…? S

1 Less that one year

2 1 to 3 years

3 4 to 6 years

4 7 to 10 years

5 More than 10 years


23. DOES THE BUSINESS SEPARATE OR RECYCLE ANY OF ITS WASTE…? S

1 Yes

2 No

24. Record gender: S

1 Male

2 Female


25. SQUARE HOLES REGULARLY CONDUCTS 60-90 MINUTE FOCUS GROUPS ABOUT ADVERTISING, NEW

PRODUCTS AND GOVERNMENT INITIATIVES FOR EXAMPLE. PARTICIPANTS ARE PAID FOR THEIR

INVOLVEMENT IN THESE INFORMAL DISCUSSIONS. WOULD YOU BE WILLING TO BE INVOLVED IN FOCUS

GROUPS? If yes - ensure name, phone number and postcode recorded below. If necessary say:

YOUR DETAILS WILL REMAIN CONFIDENTIAL.

1 Yes

2 No

FOR VALIDATION PURPOSES BY MY SUPERVISOR, COULD I JUST ASK YOUR FIRST NAME AND GET A CONTACT

PHONE NUMBER PLEASE.

Name

Phone

ON BEHALF OF ZERO WASTE AND SQUARE HOLES I THANK YOU FOR YOUR TIME AND COMMENTS. YOUR VIEWS

COUNT.

If necessary: IF YOU HAVE ANY QUERIES YOU CAN CALL THE INDUSTRY’S FREE SURVEY LINE ON 1300 364830

I certify that this is a true, accurate and complete interview, conducted in accordance with the IQCA

standards and the AMSRS Code of Professional Behaviour [ICC/ESOMAR]. I will not disclose to any

other person the content of this questionnaire or any other information relating to this project.

Signature: ………………………………………………… Date: ……………………………………… ID: ……………………………………

26. Record postcode

27. Record ID

illegal waste dumping survey waste dumping survey project director: jason dunstone managing director...

Documents