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IDENTITY

Date

Version

03 November 2020

Case Study v.4

C A S E S T U D Y

- By Ravindra Neriyanuri

Implementing Identity & Access Management in Higher Education

Higher education accounts for 17 per cent of all reported data breaches. It is highly essential to protect an academic institution from cybersecurity threats. Not doing so puts at risk information systems, databases of libraries, e-mail, grade portals, and various resources for learning management tools in jeopardy.

ACCESSMANAGEMENT(IAM)



Identity and Access Management (IAM) is essential to ensuring sufficient, precise and safe access to information, resources and systems and can directly affect both the integrity of the institution and its ability to adapt to today’s fluid and frequently unpredictable requirements of educational institutions.

In the Higher education be it a High School, College or University, it is very needed for every student, staff or employees to access information in the campus or remotely with a seamless experience. It becomes imperative for the Higher Educational institutions to provide a secure and easy to use interface experience when they access the systems, applications and information.

With the new students joining and some old students leaving or getting transferred, it’s very critical to ensure onboarding or de-provisioning of students and managing faculty or staff based on their roles is done securely as per regulations. Typically, any Higher Ed (University / School / College) begins with seeking for an overall strategy and roadmap for the evolution of an Identity and Access Management program within the institution. Some of the key business drivers are

enhancing user experience, managing risk and compliance, improving automation and efficiency, federation, replacing legacy technology, and scalability etc.

It is recommended to go with a streamlined approach like building foundation architecture then transitioning the existing services and downstream applications/systems in a new environment to address the key limitations in the current state while implementing a successful IAM program. The other phase could include adding new functionality, enhancements and automation etc.

As part of the implementation, TechDemocracy has adopted a seasoned approach to meet the implementation requirements in HigherEd in each project phase.



• Base installation and configuration of On-Premise components in the agreed environments

a) Identity Management / Governance Solution b) Configure Enterprise Active Directory as Centralized User Directory solution

• Basic Validation of Oracle Identity Cloud Services a) Single Sign-On b) Identity Federation Services c) Token Services d) Reporting Services

Base Environment Set Up / Configuration

• Consolidation of identity repository from current AD domains into existing Enterprise AD

• Configure required Connectors, ex: for HRMS, Office 365, Google Apps etc.

• Develop and Configure connector for Black Board• Configuring Provisioning policies

Identity Management / Access Governance (On-Premise)

• Identify, prioritize the “CORE” IAM business processes and deep-dive to understand gaps w.r.t to people, technology and industry standards

• Re-design IAM processes into scalable, agile, efficient, optimized for single digital identity solution with the selected/proposed IAM product Suite

• Profiling and prioritization of applications/systems to be integrated with Hybrid IAM platform to meet business needs

Due Diligence / Planning Preparation


Higher Education Business Challenges

Maintain users who register each semester and their attendance

Monitoring staff and lecturers

Maintain institutions teaching materials and stationery

Use the same username and password in a single login to login to different portals

Log in to various portals using Facebook, Twitter or Gmail

Have distinct access to portals on the basis of their location

Plugging multiple device to the system and manage remote

login to applications

Safe & Secured portals from hackers

CHALLENGES


TechDemocracy Solution

About the Client

Business Challenge IT Challenge

The solution approach involved defining a multi-phased implementation approach using the IAM product to provision and de-provision user accounts based on systems of record. Upgrading Identity & Access management components to the latest version, and utilize the latest features offered in setting up role, responsibility and attribute-based access control to Active Directory, Oracle E-Business Suite, SMAX Application and Data Warehouse and external applications like Google Apps.

Results

• Improved availability SLA for the IAM services• Reduced password related Help desk calls

significantly; • Improved Customer Service through fast and

automated account setup for Students, Staff• Increased internal & external Customer

satisfaction.

The Business challenge was to provide systems administration and identity & access management services to school employees, contractors and students. As this will help them optimize Information Technology (IT) resource utilization and thereby improve systems availability and performance and to ensure timely and secure access to various enterprise systems, and also enable Parents to register and securely access their child’s education details and manage their identities.

There were a high number of Student Registrations, School transfers and Staff roles to be managed along with the challenge of integration with DW, EBS, GAPPS, AD for seamless with Oracle Identity Management.

One of the largest public-school district administrators of the United States.


About TDC Capability

TechDemocracy is a Cyber Security Services and Product based company established in the year 2001 and celebrating its 20th anniversary this year. It is a trusted, global cyber risk assurance solutions provider whose DNA is rooted in cyber advisory, managed and implementation services. It is an advisor and integrator at heart, striving to create centers of excellence globally to provide cybersecurity services, analyzing and scoring compliance, risk, security, and governance situational awareness across any size enterprise. TechDemocracy (TDC) is an ISO 27001:2013 and ISO 9001:2015 certified, technology and Innovation Company with a global footprint. TechDemocracy has rich experience in catering to technology needs of different business lines, viz. Higher Education, Healthcare, State and Local Bodies, Utilities, Financial Service. TechDemocracy is also positioned as a Niche Player in the August 2020 Gartner Magic Quadrant for IT Risk Management for its product Intellicta.

Since its inception in 2000. TechDemocracy is specialized in enterprise software products that stand for progress. TechDemocracy with innovation and value creation offers integrated portfolio of services in Cybersecurity like Identity and Access Management, Enterprise solutions, TechDemocracy leverages its extensive global offshore infrastructure and network of offices to provide holistic, multi-service delivery in key industry verticals including Public Sector, Higher Education, Federal, State and Local, Financial Services, Healthcare and Utilities. We have distilled the best practices and methodologies that we share with our customers. Our team works with clients to advance the available IT infrastructures, meet security and compliance challenges and safeguard sensitive information and improve their ROI. TechDemocracy offers a wide range of provisioning connectors for cloud computing and higher education such as Google Apps, Live@edu, Sakai, Moodle, and Blackboard.


For more information, visit www.techdemocracy.com, or e-mail us @ [email protected] / [email protected]

1 Corporate Place South, Suite # 110, Piscataway, NJ 08854.

Call Us : +1 732 404 8350Fax : +1 732 549 7020

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