APL STARTER KIT

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AWARM WELCOME

Dear Valued Customer,

Thank you for choosing APL! We are honored to have you ship with us.

At APL, we pride ourselves in providing quality, responsive and

competent service for every customer. Our goal is to make your APL

experience a smooth-sailing one. In that spirit, we are delighted to

present you with the APL Starter Kit.

This Starter Kit guides you through our comprehensive service offerings

and also outlines the end-to-end process for your shipping transactions.

We appreciate the confidence you have placed in APL, and we look

forward to working closely with you to achieve your business goals.

Yours Sincerely,

APL

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YOUR APL JOURNEY

APL EBUSINESS:YOUR ONE-STOP DIGITAL SOLUTION

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For a start, we strongly encourage you to register an

APL eBusiness account.

APL eBusiness enables you to manage your shipments

effortlessly and with efficiency, wherever you are, 24/7.

To register:

1. Go to www.apl.com

2. Click “Register” under “APL eBusiness”

3. Complete and submit the registration form

4. Access rights granted within 48 hours

RATE

ENQUIRY

ROUTE

SEARCH BOOKING

DOCUMENTATION

CUSTOMISABLE

DASHBOARDS

TRACKING

NOTIFICATION

ONLINE

PAYMENT

Once registered, you can straight away

access all the eBusiness tools by clicking

on “Sign In” in the top right corner on

www.apl.com

SEARCH ROUTES AND SCHEDULES

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Peruse our schedules via the Routing Finder menu which can be easily accessed on www.apl.com

If you are logged in to APL eBusiness, you

can proceed to book your preferred schedule

RATES, TARIFF & SURCHARGES

1. Prices Finder – Europe Economic Area (EEA) and U.S.

Search tool for APL tariff rates for cargo loading or

discharging in the EEA and U.S.

2. Rates Tariff Search – U.S./Guam/North Mariana Islands

Search tool for APL tariff rates for cargo moving between

the U.S., Guam and North Mariana Island

User ID: aplpublic

Password: aplu2015

3. Carrier Charge Finder

Search for APL carrier charges based on origin,

destination, container type and date

4. Inland Prices

Search for inland prices applicable to APL's expanded

intermodal services

5. Demurrage and Detention Tariffs

APL's Demurrage and Detention tarrifs in all countries,

grouped according to regions

Detention &

Demurrage Penalty

Terminal Handling

Charges (THC)

Peak Season

Charges

Currency Adjustment

Factor (CAF)

Note: Surcharge to be applied accordingly whenever applicable,

on top of basic ocean freight rate.

Shipping Rates Components

Administrative

Fees

Port Congestion

Charges

Overweight

Charges

Bunker Adjustment

Factor (BAF)

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MAKE A BOOKING

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Place your booking request via APL

eBusiness: EBUSINESS menu→

BOOKING/ SI → Request Booking

1. Decide on the preferred route for your

cargo.

2. When placing your booking, please

be prepared to provide the required

information

3. Submit the booking which will be sent

automatically to APL’s system to

ensure faster confirmation of the

booking.

*If you do not have a quotation or contract number, submit a quotation request here.

**If in doubt, be sure to ask customer service for further details and requirements regarding hazardous

shipments.

• Quotation or Contract

Number*

• HS Code

• Container Size

• No. of Containers

• Containers’ Gross

Weight

• Commodity Description

• Shippers’ Name

All general booking

information as well as:

• Temperature Setting

• Air Exchange

All general booking

Information as well as:

• UN Number

• Class

• Package Type

• 24hr Emergency

Number

• Proper Shipping

Name

• Marine Pollutant:

Yes/No

General

BookingsReefer

Bookings

Hazardous Cargo

Bookings**

Information required during booking

DOCUMENTATION

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With an APL eBusiness account:

1. Manage Bills of Lading effortlessly

• View and print your Original BL and Seaway Bill

• View, correct and approve your BL Draft online

• Option for mass review and approval of multiple

BL Draft

• Paperless BL option available via a fast,

reliable and secure channel

2. Easy submission, management and tracking of

Shipping Instruction (SI) and VGM

• Single excel upload to submit VGM for multiple

shipments

• Comprehensive dashboards to follow the real-

time status of SI and VGM submission for all

shipments

Other document submission channels

• Direct EDI submission

• EDI/ online submission via third party portalsManage your shipping documents using a customisable document

dashboard on APL eBusiness

SHIPMENT TRACKING

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Avenues to track and trace shipments:

1. www.apl.com

» Track my Container

2. www.apl.com » sign in APL eBusiness

» Shipment Tracking

Using BL, Container or Booking Number:

Perform a secured track and trace with

complete view of shipment summary,

booking details, container status and BL

details.

When logged in to APL eBusiness, obtain visual reporting of your shipment’s status

against trip plan

MORE TRACKING FEATURES

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Shipment dashboard on APL eBusiness

• Track shipment status tied to your unique APL eBusiness

account:

• View timely, complete shipping data for all your shipments

• Design and schedule your own customisable report

• Track and monitor your reefer's temperature and humidity

every hour

Real-time updates on your booking and shipment status

With an APL eBusiness account, simply enable email

notifications to receive real-time updates on:

• Changes to vessel arrival and departure dates (ETA/ ETD)

• Booking and document status

• Other updates to your shipments

Any party to the shipment can choose to be notified.

INVOICING & PAYMENT

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Note: For credit application, kindly contact your designated sales

representative for more details.

Container Charges tool

• View the D & D and merged amounts incurred

for your containers

• Available to U.S. and Canada now – pay

multiple invoices at the same time (inbound

demurrage charges for now; more to follow)

With an APL eBusiness account, obtain your

invoices via the invoice dashboard.

NEED HELP USING APL EBUSINESS?

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Click the “Need

Help?” button at

the bottom right

corner on apl.com

Choose from the

expanded menu

the area you

need help with

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Activate an on-screen

step-by-step guide

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Electronic Data Interchange (EDI)APL’s computer-to-computer exchange of

business information for improved data integrity

of shipment transactions and productivity.

GT NEXUS

INTTRACARGOSMART

OTHER E-SERVICES

Third Party Shipping PortalsThird party shipping portals allow shippers, consignees

and forwarders access to multiple carriers through a

single plaform. Portals provide bookings, track and

trace, and documentation, and allow users to

communicate with their carriers. APL’s preferred

shipping portals are:

DOWNLOAD THE APL SHIPPING MOBILE APP

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The APL Shipping app is your mobile companion to

having shipping information at your fingertips:

• Track your shipment by container, vessel or

voyage;

• Get routing solutions offered by APL services

covering major trades and vast intermodal

networks worldwide;

• Keep abreast of APL's latest service, operational

and rates updates;

• Locate your nearest APL agency

Download today!

Track your

shipment

Get routing

solutionsStay

informed

Coming soon to app stores in China

APL SERVICEOFFERINGS

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APL SERVICE NETORK

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6

2

60

8

7

68

5

26

69

APL &

CNC = 130+ services+OA

The illustration aims to present an overview of APL’s network

– the list of services continues to be updated regularly. Visit

www.apl.com for the latest updates.

APL CARGO SERVICES

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APL carries a wide variety of cargo, complete with the expertise and technology to ensure your cargo is

delivered in optimal condition and the most efficient manner.

Refrigerated CargoAPL has cutting edge technology and specialist

knowledge to deliver your perishables, frozen goods and

pharmaceuticals in peak condition.

APL’s leading reefer technology, SMARTreefers, ensures

the freshness and the value of your cargo is protected all

the way.

• SMARTcare+: Controlled atmosphere

• SMARTcare: Regulated atmosphere

• SMARTcool: Cold treatment. Added protection

• SMARTemp: Temperature, atmosphere,

humidity. In-transit tracking.

Dry CargoWe carry cargo from varied industries, including retail

merchandise, machinery, chemicals, foodstuff, technology

equipment, and more.

Project & Oversized CargoAPL has strong expertise to transport cargoes of any

shape and size, safely and securely. We have special

cargo handling facilities and equipment available globally

to support your special project cargo from origin to

destination.

Hazardous CargoAPL’s specially-trained teams can help you meet all

national and international regulations to ensure your

dangerous cargoes are transported with meticulous care.

TIME-DIFFERENTIATED SERVICES

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APL's time-differentiated services are what set us apart from the rest, giving you the competitive edge to

stay ahead all year round, especially during shipping peaks.

Eagle Guaranteed

A suite of premium services on the

Trans-Pacific to help gain competitive

advantage during shipping peaks by

securing predictability and reliability, backed by a money-back guarantee.

Eagle GO. Guaranteed

Priority space and equipment at load

ports. Complete with money-back

guarantee.

Sea-Air Cargo Service

Ship your time-sensitive cargo

from Asia to Jebel Ali, in time

for a seamless connection to

Europe via air.

Priority Services

To provide a greater support for your

time-sensitive cargo across the Trans-

Pacific trade lane, APL offers a range of

time-differentiated priority services to

complement your shipments.

VALUE ADDED SERVICES

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Far more than just a provider of ocean transportation, APL prides ourselves on offering innovative solutions

that add value to your supply chain and reduce inventory costs through detailed supply chain planning and

execution.

TRAXENS

Obtain near real-time data and

notification about the movement

and condition of your cargo.

APL Cargo Value Serenity

Ensure the value of your cargo

remains protected even in the

face of natural disasters or

unforeseen circumstances.

ShipFin Trade Finance

Take advantage of our reliable import

and export financing solutions to

enhance your cash flow. Because

business grows when cash flows.

APL Dray Off Service (U.S.)

Take advantage of our reliable

import and export financing

solutions to enhance your cash

flow. Because business grows

when cash flows.

THANK YOU