ict global townhall - united nations · ict global townhall. may 2017. atti. agenda. ict strategy:...
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ICT Global TownhallMay 2017
AgendaICT Strategy: Update on ImplementationICT StructureFinancial ResourcesInformations Communications Technology DivisionGlobal Operations and Regional Technology CentresEnterprise Application CentresInformation SecurityBusiness Intelligence & AnalyticsDigital AgendaInnovationSupportHR Mobility
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ICT StrategyUpdate on Implementation
ICT Strategic Roadmap: 5 Years
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Latest resolution on ICT (A/RES/71/272 B)
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Mandate Expected actions
ICT important “to strengthening oversight and accountability and in increasing the availability of accurate and timely information to support decision-making” (A/RES/71/272 and A/RES/70/248)
BI & Analytics:• Strengthen capacity• Developing a plan to de-fragment• Work with Data Governance Board to
harmonise and consolidate resources and data warehouses
Strengthen technical authority • Improved collaboration between OICT and DFS
• Central role of CITO• ICT budgets and projects reviewed by
OICTFragmentation identified as a significant issue
• Cooperation of managers critical• ACABQ expects cooperation from all
entities• OICT will continue to engage Depts
Latest resolution on ICT (A/RES/71/272 B)
6
Mandate Expected actions
Harmonization of applications and websites
• Review budgets and projects from all funding sources to refine analysis
• Reduce beyond 1000 apps by 2020“Full support and commitment of senior management” (A/RES/70/248 B) integral to ICT strategy implementation
• BOA recommended language added to USG/ASG compacts
• OICT will continue to engage Depts
Key accomplishments in year 2 (2016) infrastructure and architecture is running smoothly Umoja and other key enterprise systems have been deployed (e.g.
Docs, Identity, Connections, iNeed) systems and services are more secure single global service desk (Unite Service Desk) established for
enterprise applications with a number of local help desks consolidated positive and productive collaboration between departments, and notable
achievements in partnership with the Department of Field Support (DFS)
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Progress overview in numbers – 2016
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ICT Structure
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Global operations
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Secretary-General’s Bulletin ST/SGB/2016/11(effective 20 September 2016)
defines the organisation of OICT, in addition to internal policies and procedures for formalisingdesignation and delegation of authority
Governance and compliance: DoA
Secretary-General(Chief Administrative
Officer of the organization, Article 97 of UN Charter)
Under-Secretary-General / DM
Chief Information Technology Officer
Designated Officials10
Financial Resources
Funding modalities for new initiatives Rate Card/Cost recovery Consolidation of ICT resources
• Reflected in the proposed programme budget
Trust Fund/Resource Mobilization Partnerships – Corporate, Academic, NGOs
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ICTDTechnology in the field
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Information and Communications Technology Division 16
Background Alignment with Organization’s ICT Strategy and
development of Field Technology Framework Optimization of core ICT Operations Repositioning and delivery of innovative solutions Support enterprise initiatives
Information and Communications Technology Division 17
Field ICT Delivery Model
RegionsImplementation of strategic objectives
Governance
Work Plans
M I S S I O N SImplement Advise Pilot Innovate
StrategyDirectionPolicy
Communication
Architecture
Oversight
ComplianceProgramme
Management
Decisions
StandardsStakeholder Relationships
GSCOperational
Hub Implementation of
technology solutions Governance
SLAsDesignTransition
DeliverMonitor
Information and Communications Technology Division 18
Optimization – Major Impact Initiatives
Information and Communications Technology Division 19
Situational Awareness
SITUATIONAL AWARENESS PROGRAMME
REPORTING & BIGEO VISUALISATIONTRACKINGAND SENSORS
DATA CAPTUREDATA CAPTUREAND VALIDATION ANALYSIS
Which tools are used for data capturing and validation?
How do we track personnel and asset movements?
How is the data analyzed by different units?
How is the data presented to the end user?
How is the data reported by different units?
PRODUCT DESIGN AND DELIVERY
STRATEGIC GUIDANCEPolicy and governance │ Processes, workflows, procedures │ Communications │ Training
TECHNICAL DIRECTIONICT security and access control │ User experience and service catalogue │ Architecture │ Reporting and BI
Global Operations and Regional Technology Centres
RTCsGOAL 1: Mobile Workforce ProgrammePhase II – New Email System Implementation
GOAL 2: Information Security
GOAL 3: Harmonization of ICT: infrastructure, data centre and service delivery
GOAL 4: Innovation, Support to SDG’s new approaches to partnership
Global Operations
GOAL 5: Service Level Management
GOAL 6: Application Hosting Migration to Enterprise Data Centre
GOAL 7: Disaster Recovery
GOAL 8: Enterprise Network Operations [ST/SGB/2016/11 paras. 7.4-7.5]
GOAL 9: Global Monitoring [ST/SGB/2016/11 para. 7.5]
unite.un.org/office36522
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What will we get now? Outlook (mail, calendar, and more) Office 2016 (Word, Excel, PowerPoint) Skype for Business (chat and IM only)
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OCHA Colombia
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“It’s the easiest and best technology experience I have had since joining OCHA in 2007.”Chiara Capozio, Humanitarian Affairs Officer (OCHA, Colombia)
ECA26
Client-centric service: Unite Service Desk
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Role of Regional Technical Centers
Global• Strategic
Direction• Vision • Governance • Policy /
Standards
Regional• Align
strategic direction with regional program delivery
Local• Local / Office
/ Campus IT Services in support of local mandates
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Intelligent Wide Area Network (IWAN) Determines when it is more efficient to use internal network
versus external internet for transmission of data Collaboration between OICT, ICTD and RTCs
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Benefits: Better connectivity Consolidated operation Economic savings
Enterprise Application Centres
Enterprise applications
Rations Management Fuel Management Contingent-Owned Equipment
iNeed and Self Service Unite Identity
Travel Advisory TRIP
Fiel
d-fo
cuse
dS
ecre
taria
tS
afet
y &
S
ecur
ity
31
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ICTD
EAC
Unite Self-Service and iNeed Redesigned GUI for self-service; mobile
release coming in 2017 iNeed for non-ICT service management:
HR, Finance, Payroll, Facilities, Visa, Transport, Supplies, Engineering,
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Unite ID Migration to the cloud in 2017 76,589 active records
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Sec
reta
riat
Sec
reta
riat
& M
embe
r S
tate
sEnterprise Applications
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inspira docs
connections web (drupal)Official Document System
Digital Rights Management
Unite Docs – usage growth past 3 yearsGrowth of UniteDocs - 3 years
Jan-15 Jan-16 Jan-17Users 464 2407 4594Documents 461000 1510614 2762523Content Size 329 1221.101 725044
Jan-15
Jan-16
Jan-17
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Number of Users
Jan-15
Jan-16
Jan-17
0
500000
1000000
1500000
2000000
2500000
3000000
Number of Documents
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Web Rationalization & Standardization Programme
Initial Inventory ➔ Website Review ➔ Remediation Actions
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1575Websites
InventoriedWebsites belongingto the UN or using
the UN logo
432Non-UN
Websites
1143UN Websites
Website owners instructed to stop using UN logo
418Agencies, Funds and
Programmes
725Secretariat Websites
Ongoing -standardscompliance andremediation
Contacted website focal points to address issues
Evaluation Criteria
Compliance Assessment
Rationalize
Harmonize
Website Inventory
Improved Website Governance
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Application Rationalization Project
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*
422 applications were migrated, consolidated and retired last year
Total=434 ERP-related apps Total=1,262 Lotus Notes Application
Enterprise applications
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Mem
ber
Sta
tes
Sec
reta
riat
& M
SS
ecre
taria
t
SHERLOC
goPortfolio(software
products for Member States
UmojaProgrammatic and Donor Reporting
(UN Projects) conferences tours
Lotus Notes Application
Rationalization Process (LNAP) gift registry contactspark
Umoja Data Interfaces
(AIP Registry)
goPortfolioSoftware Products for Member States Develop sustainable and affordable IT solutions Make these solutions available to key government
institutions for use in their jurisdictions Close collaboration with substantive units and user
communities By establishing and strengthening national capacity to
gather, analyse and disseminate data, information and intelligence and conduct tactical and strategic analyses these tools help MS formulate relevant policies, rules and laws
41
goAML Anti-Money Laundering solution goAML is an intelligence analysis system intended to be
used by the FIU (Financial Intelligence Unit) providing a base for financial investigations
goAML is in use in 58 countries around the world (next deployment will be Germany and Switzerland)
https://goaml.unodc.org
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Unite Contacts Mobile optimized web
application Search for colleagues'
contact information, pictures, Umoja Leave information on any connected device
60k plus contacts fromVienna and New York based Organisations, DFS, ESCWA
https://contacts.un.org
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Information Security
Information security
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InfoSec mandatory programme All ICT users must complete Available in inspira (internal)
and DSS training portal (external)
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infosec.un.org
53K+ have passed*
* As of 21 April 2017
Hall of Fame (infosec.un.org) Encourage the public to assist by disclosing vulnerabilities in
UN publicly accessible systems
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Hall of Famers
Policy & details
Integral part of the UN Project Life Cycle (LC) Identify potential security deficiencies and exposure to risks Determine adequate controls to minimise risks to acceptable levels Provide specific security advice and assistance throughout
Information security & projects
Internal information (see ST/SGB/2007/6)
confidentiality public information unclassified confidential strictly
confidential
Exposure
Internal Level 1 Level 1 Level 2 Level 3
External Level 1 Level 2 Level 3 N/A
Project initiationdetermination of information security requirements
Designdetermination of specific information security controls
Release (“Go-live”)verification of implemented security controls for suitability and effectiveness prior to release
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Business Intelligence & Analytics
Analytics and BI outputs 100 generic BI reports across 18 functional areas 47 Umoja BI reports for clients in OCSS, OICT, USD, OPPBA,
Ethics Office, DFS, and OCHA Framework of 7 scenarios to classify BI reporting requirements New folder structure for entire Umoja BI platform improving
governance and management of BI reporting Identified and analyzed 5,847 data elements in 743 cubes in
Umoja BW Capacity building for data visualization Integrating data across systems (e.g. Umoja, insipira, iNeed) to
build customized reports for senior management
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DPA – Security Council Affairs Division• Public access• Combining web and
data viz elements
Analytics and BI outputs – Example 1
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Analytics and BI outputs – Example 2 Department of Management Dashboards for Senior Managers Dashboards covering: Finance, Procurement,
Travel, HR, Support, Project Management, Security, Technology• Internal access• 30 users
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Digital AgendaThe UN deserves the best technology organization
Digital Agenda
a holistic programme designed to leverage technology to strengthen the Organization internally, while also facilitating our work and fulfillment of our mandates
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A vision for the UN’s digital future
New technologies to address the range of complex threats to the UN, its information, people and assets particularly in
cyber space
Create a culture of innovation that tightly integrates
technology into areas of peace and security, human rights,
the rule of law, social and economic development and
humanitarian assistance and in all environmental efforts
Leverage mobile and cloud technologies for a modern,
flexible workforce
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Cyber crime in 2015 may have cost the global economy…
56https://www.juniperresearch.com/press/press-releases/cybercrime-cost-businesses-over-2trillion
Increasing number of cyber risks
57
Organized Crime
Financing of Terrorism
Human Trafficking
Peace and Security
International Law
Awareness. Protection. Security.
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InnovationTechnology in support of the work of the UN
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OICT forges strong partnerships and relationships across multiple sectors with relevant actors to achieve impact.
Why collaborate? • Accomplish what individuals alone cannot; • Learning from partners; • Prevent duplication of individual or organizational efforts;• Overcome OICT’s gap in resources (services, products,
funding, & skills)• Provide a more systematic, comprehensive approach; • Provide more opportunities for new projects.
Partnerships
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Snapshot of current partnershipsAcademia
Columbia University (USA)Glasgow University (UK)*Charles University (CZR)*Dublin City University (UK) *Stanford University (USA)Lebanese American University (LB)*Singularity University (USA)Fordham University (USA)Rutgers University (USA)Universidad de Santiago de Chile (CL)KTH Royal Institute of Technology (SE)Thamasat University Thailand (THA)Chula University Asia (THA)Asian Institute of Technology (THA)National University Singapore (SGP)
Governments
AzerbaijanFranceGeorgiaHungaryIndiaLichtensteinMalaysiaRwandaSlovakiaSwedenUnited Arab Emirates United States of America
• NASA• Department of State
Private Sector
Qlik (USA)Tableau (USA)Microsoft (USA)Facebook (USA)Sales Force (USA)Thales (FRA)MasterCard (USA)Accenture Digital (USA)Telefonica (ESP)Infosys (IND)Dreamventures (USA)Razorthink (USA)Kasperksy Labs (RUS)Hearst Business Media (USA)Coursera (USA)What3Words (USA)Deepsense.io (USA)Techonomy (USA)Research Board Singapore (SGP)King Power ThailandSoftbank JapanYouvisit (USA)Blackboard (USA)Babel Street
Erasmus Mundus ProgrammeOICT has been accepted as an associate partner to the Erasmus Mundus framework for EU programmes for international higher education cooperation and mobility. This will enable EU-funded scholarships and improved mobility for Master Students from Erasmus Mundus partner universities (internships and projects).
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Innovation: Unite Ideas
7 Crowdsourcing
Challenges Completed
at:unite.un.org/ideas
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Innovation: UNTIL
United Nations Technology Innovation Labs
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Innovation
Communications has been formalized and expanded to support implementation of the ICT strategy
Strategic accomplishments include:
65
Internal communications framework adopted
Network of focal points established
Global process of reposting content across local channels implemented
Increasing growth of social media channels
Increasing use of external communications (press releases, articles)
HR MobilityITECNET
What is ITECNET?
67
ITECNET
INFORMATION MANAGEMENT
SYSTEM AND TECHNOLOGY
ITECNET:
~ 1215 positions in 3 Job Families
(~ 762 in family duty stations)(~ 525 are FS positions)
Information Systems Officer
Database Administrator Information Network
Officer Information Management
Officer Information Technology
Officer
Telecommunication Engineers
Telecommunication Officer
Digital Communication Officer
Broadcast Technology Officer
TELECOMMUNICATION TECHNOLOGY
MEDIA TECHNOLOGY
Two main staffing components
68
VACANCIESJob openings
For internal and external candidates
♦ Lateral and for higher level
♦ Timelines: Posting of Job Openings to start in end of May and end of October 2017
MANAGED MOBILITYEncumbered positions
For internal staff members only
♦ Opportunity for lateral movement within the same job network
♦ Opt in during the first year
♦ Timeline: Opt in phase to start on 12 July 2017
• Temporary Job Openings • to cover interim-needs between staffing cycles and other short-term situations.
• Authority of Head of Department (in consultation with OHRM)• For abolition of posts and the reduction of staff or to implement a restructuring
approved by the General Assembly.• For surge, start-up and humanitarian emergency situations.
Outside of the semi-annual staffing exercise
Staffing Exercise
Learn more
69
Visit our page on the HR Portal:https://hr.un.org/page/mobility
ITECNET page: https://hr.un.org/page/itecnet-staff
Checking your network: https://hr.un.org/staff-member-info
Webinars (staff): search for “staff selection” and “managed mobility” in the Inspira learning catalog
Career Coaching one-on-one - search for “coaching” in the Inspira learning catalog.
Mobility Support Toolkit - duty station guides, spouse employment information, global induction platform:
https://hr.un.org/page/un-secretariat-staff ITECNET Network Staffing Team: [email protected] General Contact: Anje Schubert, [email protected]
Support
ICT Intranet - iseek.un.org/oict
Governance & Structure
Policies & Standards
Project Management
Information Security
Communications Services & Catalogue
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Quicklinks to key resources
Unite Website unite.un.org
OICT on iSeek iseek.un.org/oict
FAQs - key apps and services unite.un.org/faqs
ICT Governance unite.un.org/governance
Unite Community unite.un.org/community
Unite Products & Services unite.un.org/services
SOCIAL MEDIA
CITO on Twitter twitter.com/UN_CITO
Unite on Facebook facebook.com/UnitedNationsUnite72
73
unite.un.org@UN_CITO
UnitedNationsUniteThank you!
Q & A
Appendix
Support and implement ICT Strategy Consolidation of ICT across the
Secretariat Defragmentation and continue
implementation of the Enterprise Delivery Framework
Strengthen information security and disaster recovery
Umoja Deployment & Mainstreaming Improved governance, delegation of
authority (in particular ST/SGB) Enterprise Business Intelligence and
Analytics Innovation Optimization of resources
ICT Priorities 2017
76
Rations Management Now includes religious requirements for
food and rations Quality Management module under
development Online training available to Contingents
before arriving at the Mission $70 million worth of food and rations for
61000 troops in 6 PK operations (Mali, Cyprus, Darfur, Abyei, Congo, Lebanon)
Deployment continues in 2017-2018
77
Fuel Management Android release in Sep-2017 Online training available to
Contingents before arriving at the Mission
Virtual Reality for operational training
Deployments in Somalia, Central Africa, Syria and Afghanistan in 2017-2018
78
Contingent Owned Equipment Mobile release on Android
tablet Operational in South Sudan,
Somalia, Abyei, Mali, Haiti and Congo
Deployment continues in 2017-2018
Integration with Claims and Reimbursements
79
Safety and Security Information Management• CMISS of DSS joined OICT in
Feb-2016• 20+ safety and security related
information systems• Scope is UN System (half a
million users)• 4 large projects in 2017: TRIP
Sustainability; Physical Security Assessment; Travel Advisory Overhaul; Mobile Travel Advisor
Earthmed• Discussion of MoU with the
World Bank
Mission Reports• Use of CRM features• Collaboration ESCWA-ESCAP-
OICT
Financial Disclosure • Scope is UN System• Passed UAT in April-2017• Ready for next Financial
Disclosure cycle
Other applications
80
Contributors16%
Readers84%
Heavy Contributors
1%
Intermittent Contributors
9%
Readers90%
Connections Industry
User ParticipationConnections statistics
81
Connections statistics
82
Top 10 Locations (last 90 days)
City Single Visits1 % Population Multiple Visits Avg. Visit
1. New York 2,505 38% 22,933 9.2
2. Vienna 159 14% 1,990 12.5
3. Bangkok 240 36% 1,880 7.8
4. Geneva 267 8% 1,460 5.5
5. Nairobi 108 6% 938 8.7
6. Santiago 56 11% 599 10.7
7. Beirut 59 12% 558 9.5
8. Addis Ababa 54 6% 383 7.1
9. Brindisi 32 8% 231 7.2
10. The Hague 20 3% 110 5.5
Unite Docs enhancements Implemented “Sync & Save” Only system certified for “Strictly Confidential” with Digital
Rights Management (DRM) Intranet version of Unite Docs - JIM Improved search Improved performance
83
Lotus Notes Application Rationalization Process Global migration of the Lotus Notes email to Microsoft Outlook To fully decommission Lotus Notes applications/databases will be retired
or migrated to enterprise solutions. To date 41 requests submitted: https://unite.un.org/lnarp
84
Umoja Data Interfaces (AIP Registry)
85
Define and maintain functional and technical requirements for interfacing with the Umoja ERP solution
Ensure efficient and effective management of data requirements and the provision, implementation and support of relevant data exchange mechanisms in line with Umojamainstreaming
149 Request 52 Approved 27 Rejected 19 Withdrawn https://unite.un.org/aip
Umoja Programmatic Donor Reporting Dashboard Business Intelligence application that brings together substantive and
financial performance indicators on the UN programmatic activities in a clear and concise way. UN projects.
UNECE, UNCTAD, ESCWA, OHCHR, UNODC in production https://projects.un.org
86
goPortfolio Engagements >14 years & 186 engagements Customers: Internal (OIOS) & External (146 Member States)
87
goCASE – Case Management goCASE is integrated investigative case management and
analysis tool for government law enforcement, investigative, intelligence and prosecution agencies.
goCASE is in use in 9 member states around the world goCASE is the system used by OIOS Plans for a goCASE pilot in MINUSCA
https://gocase.unodc.org
88
Other goPortfolio products Data/Intelligence Sharing Systems
• goTrace (http://gotrace.unodc.org): Confidential Data Matching System• goIntel: Secured Intelligence Sharing Platform (Used to interface Europol’s
FUI.net and Egmont Secure Web hosted by FINCEN/USA) Illegal drugs and the drug problem: (UN Drug Control Conventions)
• NDS: National Drug Control System: (> 14 years, > 40 Member States): track licit and illicit drug substances, and provide automated reporting to the International Narcotics Control Board (INCB).
• I2ES: International Import Export Authorization System (http://nds.unodc.org)
Corruption Prevention• goPRS (http://goprs.unodc.org): Public Procurement Review Software
(Monitoring and Oversight on PP) Assets Recovery
• goATR: Assets Tracking and Recovery System
89
Unite Conferences software Solutions Suite of online services, applications and tools used by the UN and
external entities to support conference management. 3 distinct areas of support:
• Meetings Management
• Document Processing and Delivery and Translation
• Reference & Terminology.
https://unite.un.org/services/unite-conferences
90
eMeets eAPG gDoc/DCPMS CMA eCorrespondence
eSubscription Luna eRef UNTERM
Unite Conferences Engagements
Internal • DGACM• ESCWA• ECA• ECLAC• UNON• ESCAP
91
External• IAEA• ICAO• Poland• ITU• IMO• UNESCO• World Bank
20 product engagements
Customers:
Unite Park Manage access control for vehicles and staff on UN premises using latest web
technologies and mobile RFID handheld scanners Supports Security Staff governing access restrictions and managing parking
resources
July 2016 live in New York - 42,000 movements, 2000 registered vehicles September 2016 live in Vienna – 670,000 movements, 5000 registered vehicles
92
Unite Tours Manage Guided Tours in UN
Offices Facilitates the complete
process • registering external user groups
• ticket costing
• tour time and
• staff planning to financial and availability reporting
93
December 2009 Vienna, > 1.2 million Euro collected September 2014 Geneva, > 480,000 Swiss Francs collected November 2015 Nairobi, > 3.4 million Kenyan Shilling collected
Unite Gift Registry Facilitate the registry of received gifts to comply with the Organization's
policy on reporting gifts. Provides relevant information and allows staff to promptly report and
receive instructions https:// giftregistry.un.org
September 2016 launch of the Unite Gift Registry (New York Only)
94
Global eLearning The eLearning Management System is the ultimate and most advanced capacity
building tool designed to reach officials of Member States in any location. The eLearning platform offers a variety of courses and modules capable to deliver a modern form of training in a secure and cost-effective way.
Human Rights, Drugs and Transnational Crime, Smugglingof Migrants, Human Trafficking, Border Control, Wildlife Crime, Forensics and Intelligence,Available both Online/Offline
34,000 registered Users 344 Modules 12 languages https://golearn.unodc.org
95
SHERLOC SHaring Electronic Resources and Laws on Organized Crime initiative to facilitate the dissemination of information regarding the
implementation of the UN Convention against Transnational Organized Crime and its three Protocols.
https://sherloc.unodc.org
96
Innovation Principles
97
Innovation is open to ALL personnel
A global coordinated approach
(HQ + RTCs + EACs + …)
Mobilizing Academia, Developer
Communities & Private
Sector
Innovation: UNTIL
98
Effective user engagement supports success throughout the entire project lifecycle
99
More champions
Stronger leadership buy-in
Less end-user resistance
Higher end-user adoption
More positive feedback
Project Initiation
Project Close
Project Execution