oct 2013 it townhall
DESCRIPTION
UMN IT Town HallTRANSCRIPT
IT Town Hall
Oct 3, 2013
Video’s
• IT Governance
• What does the fox say?
FY14 IT Priorities A
ca
de
mic
To
ols
• Improve the usability and effectiveness of our current academic technology tools (e.g., Moodle), expand hype-cycle exploration, and advance mobile services.
Imp
rove
Wir
ele
ss
• Rapidly expand coverage of wireless network on the Twin Cities campus and change the perception of wireless.
En
ha
nce
d U
se
r S
up
po
rt
• Improve end user support and computer management practices by creating and assisting in the implementation of a collection of Standard Operating Procedures (SOPs).
Mo
de
rniz
ing
Le
arn
ing
Sp
ace
s
• Create a structure to rapidly affect change in learning spaces (e.g., classrooms, labs and managed informal learning spaces) and use the new structure to modernize these spaces to better support BYOD.
• Improve Moodle through better
integration, new functionality, etc.
• Targeted enhancements to the
Moodle Gradebook
• A sustainable plan for managing the
technology hype cycle based on
broad input from stakeholders
• A high-level roadmap for mobile
services, including service
categories
• Identifying a quick-win mobile
service enhancement that is
available broadly (e.g., HTML 5)
Academ
ic T
ools
• Improve the usability and effectiveness of our current academic technology tools (e.g., Moodle), expand hype-cycle exploration, and advance mobile services.
Academic Tools Milestone Date
Hype Cycle management plan implemented 2/28/2014
Mobile technology roadmap drafted 12/13/2013
Moodle Gradebook enhancements implemented/completed 2/28/2014
2 of 5 “top 5” Moodle features implemented/completed 2/28/2014
Project Sponsor
Chris Ament
Project Lead
Barbara Smith
Next meeting:
11/6 from 10:00-11:30 in HHH50
• Twin Cities campus
• Wireless data network
• Common areas, academic spaces,
residence halls, administrative
space, research space
Impro
ve W
irele
ss
• Rapidly expand coverage of wireless network on the Twin Cities campus and change the perception of wireless.
Improve Wireless Milestone Date
Develop a sustainable process for mapping coverage/quality 12/15/2013
Develop a clear process for network demand prioritization and
standard fee schedule for additional local needs
12/1/2013
Install 150 wireless access points based on FY2014 approved
budget 2/28/2014
Project Sponsor
Susan Strubel
Project Lead
Jen Bentrim
Next meeting:
10/24 from 1:00pm - 2:30pm in HHH50
• Clarify consumers’ concerns
identified in the IT governance
process
• Address consumers’ concerns
regarding current end user support
services through the creation of
SOPs
• Ensure SOPs can be adopted by
units that want to consume OIT’s
comprehensive end user support
services, and that the SOPs aid in
the transition of support
responsibility to OIT by establishing
a common practice
En
ha
nce
d U
se
r S
up
po
rt
• Improve end user support and computer management practices by creating and assisting in the implementation of a collection of Standard Operating Procedures (SOPs).
Enhanced User Support
Milestone Date
Phase 1 SOPs finished and delivered to OIT 11/18/2013
Phase 2 SOPs finished and delivered the community 12/09/2013
Help implement SOPs in at least 5 units 02/01/2014
Project Sponsor
Craig Bantz
Project Lead
Larry Storey
Next meeting:
10/7 from 10am - 11:30am in HHH50
• Inventorying classrooms, computer
labs, and managed informal learning
spaces
• Service scope should include a set of
definitions of all the commodity
needs of our faculty and students
• Service scope should include a high
level sense of the service level
required by the majority of faculty
Mo
de
rniz
ing
Le
arn
ing
Sp
ace
s
• Create a structure to rapidly affect change in learning spaces (classrooms, labs and managed informal learning spaces) and use the new structure to modernize these spaces to better support BYOD.
Modernizing Learning Spaces Milestone Date
Finish survey of all labs on the TC campus 10/2/2013
Service scope defined 10/27/2013
Pilot spaces selected 12/8/2013
Pilot in progress in 20% of OIT owned labs 1/29/2014
Project Sponsor
Craig Bantz
Project Lead
Jeremy Todd
Next meeting:
10/25 from 10am - 11:30am in HHH50
Dennis Wenzel
ESUP Program Director
• Managed multiple, large system
implementation programs in the public sector
• 15 years experience in a Big 4 consulting
firm
• Lots of experience with QA, risk
management and program metrics
• Lives in Minnetonka with wife and 3 kids
more focus on our core mission
Teaching Research Public Engagement
ESUP creating excellent operations
Simplify Streamline Integrate Engage
Reduce
Modifications
Standardize
Processes
Unify the
User Interface Shared Ownership
in Change
Efficiency & effectiveness
Application Development
• Sharon Ramallo new Sr. Director
• Focus on ESUP integration
• Hired based on her values:
Sr. Director & ACIO
Sharon Ramallo
Values Sharon Fosters
Trust Accepting Ownership
Team-focused Caring (High EQ)
Hardworking Creative Problem Solving
Dependable Integrity
Can-do Attitude
Values Sharon Does Not Foster
Negative Manipulative
Untrustworthy Disengaged
Self-focused Lazy
Passive Aggressive
Our Opportunities
Roadmap to Efficiency
1. Operational Excellence
projects underway
2. New priorities identified
through strategic planning
3. Spans and layers
4. Implement the Huron
recommendations
– Current initiatives aligned with
Huron findings
– Long term initiatives
– Shared services strategy /
administrative redesign
Our Challenges
Facilities &
Infrastructure
Costs
Competition for
Faculty, Staff and
Students
New
Technology
Health Care
Reform State
Support
Federal
Funding
Tuition &
Student Debt
Rising Costs
Political Reality
Current Huron Report Initiatives
Transition to Google Applications
IT server consolidation
• IT help desk consolidation
• University Technology Standards
• IT service management
• Frameworks for security and enterprise architecture
• ERP upgrade
• IT Governance
• Emerging Communities of Practice
Mid-Term Huron Report Initiatives
• Create a mechanism to evaluate IT
investments
• Define IT roles and responsibilities at all levels
• Determine University-wide service level
expectations
• Refine the IT governance process
• A way of organizing the delivery of administrative
support services into a separate, service-oriented
entity whose sole mission is to provide efficient,
high-quality, reliable services
• Shared services, in turn, are used (i.e., shared)
by a significant cross-section of the unit or
institution
Long-Term Huron Report Theme Shared Services
Shared Services Model
Focus o
n E
ffic
iency &
Contr
ol
Focus on Autonomy & Responsiveness
Centralized
Model
Decentralized
Model
Shared
Services
Model
Unit
Unit
Unit
Shared Services Considerations
• Requires careful analysis of which
systems, business processes, and
services can be delivered best through
a shared services model and which
ones must remain non-shared and
unique
Facilities &
Infrastructure
Costs
Competition for
Faculty, Staff and
Students
New
Technology
Health Care
Reform State
Support
Federal
Funding
Tuition &
Student Debt
Rising Costs
• IT Unemployment rate in MN is < 4%
• UMN IT attrition rate is < 10%
• The UMN involuntary IT attrition rate
is 1.8% over the last 10 years
• $90M out of $3B is 3%
greatest accomplishment:
"Coming together in a difficult
time, in a difficult situation."
Merit Based Raises (OIT)
• Mid-Year Performance Evaluations
100%
50%
0%
Exceptional Outstanding Performing Well Developing Unsatisfactory
2.93% 8.50% 76.25% 11.15% 1.17%
0x
1x
2x 4x
Example of long term impact of
merit based raises
Scenario Outstanding /
Exceptional
Performing
Well
Under
Performing
Today’s Salary $70K $70K $70K
These are illustrative scenarios. The state and board set the merit pool
each year. This scenario assumes a 2.5% pool and the FY13 ratio of
performance distributions.
5 Years Across The Board Scenario $81K $81K $81K
5 Years Merit Based Scenario $104K $81K $70K
On-The-Spot Award Recipients Alec Abasov
Alex Dean
Alison
Chambers
Alyssa Peterson
Amanda
Rondeau
Andy Moe
Ann Holter
Ben Cashen
Brad Kaufman
Brandon Lattin
Brian Hill
Brian Wait
Bryan Carlson
Casey Clay
Chris Bongaarts
Chris Crosby-
Schmidt
Chris Estee
Christopher
Kane
Colin Campbell
Colin Murphy
Curt Squires
Dan Ross
Dana Wagner
Dara Fu
Dave Lindeman
http://it.umn.edu/home/staff-recognition/spot-award
Nominate an outstanding co-worker:
David Brown
David Lewerenz
David Lindberg
Dennis
Svendsen
Douglas
Lochowski-
Haney
Drew
LaChapelle
Dustin Hanson
Ellen Puffe
Elverse Jordan
Eric Anderson
Fred Wilson
Garrett Kuchta
Gary Ogren
Glen Anderson
Hope Johnson
Huy Hoang
Igor Gorivodsky
Jack Brown
James Chan
James Foslien
Jane Gehan
Jeff Blodgett
Jen Bentrim
Jennifer
Schepers
Jim Ed
Jim Nolan
Joe Schnide
Joe Zanmiller
John Colosey
Joshua Ruegg
Justin Myers
Justin Schell
Katy Dale
Keith Okan
Kellie Greaves
Kelly Bohn
Kemal Badur
Kevin Willis
Kim Kopplin
Larry Tierney
Laura Farvour
Linda Dick
Linda Theis
Lori Vig
Luat Van
Nguyen
Margaret Miller
Mark McKay
Matt Carner
Matt Dittmer
Matt Senger
Michael
Berkowski
Michael
Neuharth
Michele Berner
Mike Galvin
Mike Langhus
Mike Waltonen
Mike Williams
Miranda Riemer
Molly Olson
Monica Kelly
Nancy Fulton
Nathan Gerber
Nick Lintgen
Pamela Gades
Pete Sedivy
Peter Walz
Phyllis Mohrlant
Rachel Milan
Raji Srinivasan
Renee Fawcett
Rogene Schnell
Ryan Andersen
Seth Mayotte
Shayla Dallman
Susan
McKinnell
Steve Barbo
Steven F Siirila
Tim Anderson
Todd Norton Tom Illg
Tom Kunz
Tony Gardner
Tracy Quick
Travis Noll
Warren Mason
William Seefert
Xuelin Zhuang
Yuemo Zeng
Outstanding Service Award Recipients
Benjamin Larson OIT
Chad Fennell Library Data & Technology
Gabe Ormsby Library Data & Technology
Jeff Aspinall OIT
Karl Oman UMD ITSS Dept Administration
KT Cragg OIT
Mark McKay OIT
Matt Thoen CDES Technology Services
Matt Zaske UMM Computing Services
Peter Angelos UMD CLA Administration
Warren Mason Minitex
http://it.umn.edu/home/staff-recognition/nomination-form
Nominate an exceptional employee by March 1, 2014 at:
Recognition Dinner
Monday, Nov. 4, 2013
Campus Club
