ibm smart business desktop cloud - how to optimise the roi from your desktop virtualisation project

IBM Global Technology ServicesIBM Global Technology Services

IBM Smart Business Desktop Cloud

How to optimise the ROI from your desktop virtualisation p y pproject?

Darryl Miles, Information Technology Solution Architect IBM Global Technology Services

IBM Global Technology Services

Agenda

Drivers for change & promised benefitsWhat is the right approach, which model(s) is right for yourWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyCase StudyDemonstrationQ&A

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The key challenges in managing a desktop environmentHeterogeneity Security ThreatsData Availability

Data loss frompreventive/proactive vs. theft, virusesMultiple brands, Apps & Operating Systems

Security ThreatsData Availability Security ThreatsData Availability Security ThreatsData Availability Security ThreatsData Availability Security ThreatsData Availability

Data loss fromMultiple brands, Apps & Operating Systems




Data loss from

U d & P t h

Data loss from hardware failureAre desktops backed up?






Upgrades & Patches

Data migration every lifecycle

Lost productivity


Lost productivity


Lost productivity


Lost productivity


Lost productivity


Lost productivity

Under-staffed IT Dept. Total Cost of Ownership

Lost productivity

Low Resource UtilizationUnder-staffed IT Dept. Total Cost of OwnershipUnder-staffed IT Dept. Total Cost of OwnershipUnder-staffed IT Dept. Low Resource UtilizationTotal Cost of OwnershipUnder-staffed IT Dept.

Lost productivityLost productivityLost productivityLost productivityLost productivity

Distributed desktops consume IT time/money

IT Support Time*

70% of TCO is AFTER acquisition ($4000** / user/ year)Distributed desktops

consume IT time/money70% of TCO is AFTER acquisition

($4000** / user/ year)Distributed desktops consume IT time/money

70% of TCO is AFTER acquisition ($4000** / user/ year)Distributed desktops

consume IT time/money

IT Support Time

Applies to hardware & software (fewer licensesApplies to hardware &

software (fewer licenses

3*Source: 2003 Intel IT Average Quarterly Spending on Desktop PC Support

**Gartner

software (fewer licenses purchased vs. 1-to-1)

software (fewer licenses purchased vs. 1-to-1)

*Source: 2003 Intel IT Average Quarterly Spending on Desktop PC Support

**Gartner


The mounting challenges of a desktop environment can be g g paddressed with client virtualisation

PC it h llPC security challengesData/infrastructure risks Patch complianceRegulations

Something has to change….quickly

Regulations

Infrastructure complexityMultiple platform models

Client Virtualization offers :

Rising management costs

Refresh cyclesStandardization and availability

Enhanced security

Reduced complexityg gDeploymentSupportControlling/tracking IT assets

Lower TCO

Increased

Distributed workforceOutsourcing and off-shoring

Unpredictable IT costs availability, productivity and user access

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Mobile and remote workers


Client consolidation or virtualisation leverages virtualisation to moveClient consolidation or virtualisation leverages virtualisation to move compute power from PCs to a centralised, server-based environment

Characterised by:Characterised by:Thin clients

Higher levels of security and resilience

Improved backup and recovery

Reduced cost and complexity associated with managing the “close-to-the box” user environment

Client virtualisation: the next big cost reduction opportunity areaThe vast majority of companies in a recent poll indicated they currently have some sort of virtualisation pilot in progess

The majority believe virtualisation will be deployed to the desktop very soon

A significant number of those are in the process of testing virtual machines for their desktop applications…using integration and management software

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According to Gartner, “...thin clients can be 41% less expensive to run than unmanaged PCs”


Agenda


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Virtual ClientWorkstation Blade

Client Consolidation Choices

Streaming ServicesShared Services keyboard, mouse, display, networkkeyboard, mouse, display, network keyboard, mouse, display, network

Thin Client

keyboard, mouse, display, network

User User User

Thin Client

User

Thin ClientThin Client

Client Application & Desktop

Users

Thin Client

Client Application & Desktop View

3550 3650

pview

Client Application & Desktop

View

Virtual Machines

Blades or Rack-based

Servers

Virtual ClientDedicated Blades

Physical 1:1

Blade

Streaming

Client Application & Desktop View

StreamingService

x3550, x3650

or blades

Published Desktop

Blades or Rack-based

Servers

Shared Services

Up to 100:1 (quad-core)

Full desktop experience

Choice of OS

Virtual MachinesPhysical 1:11:1 dedicated blade

Highest $/user Cost

App compatibility

One to many broadcast

One OS with Apps

High fault isolation

StreamingUp to 250:1 (quad-core)

One OS and Apps.

Least fault isolation

Published Desktop

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Choice of OS

Good Security & TCO

Leverage existing skills

App. compatibility

For power users

Datacenter security

Highly replicable

Locked down / highly managed desktop

Least fault isolation

More difficult to deploy & manage


Key Questions What are the business and technical driversKey Questions – What are the business and technical drivers

What are the business drivers for What are the key financial change?

Cost Reduction?Security?

yconcerns?

Capital Cost?Total Cost of Ownership?Security?

Mobility?Where are users located?

Total Cost of Ownership?Return on Investment?

What networking is available?Branch office (LAN)?Dispersed (WAN)?Mobile / Offline?

Pervasive?Reliable?Robust?Mobile / Offline?

What are the types of applications?

Robust?Security / Compliance

What are the client’s security ?High-end (engineering, multi-media)?

Peripherals?Standard office apps?

concerns?What are current compliance issues?

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ppLegacy apps?


Use Case SpectrumNo solution can fully achieve all objectives Therefore it’s very important toNo solution can fully achieve all objectives. Therefore, it s very important to understand what are your client’s workstation requirements.

Traditional PC

Streamed OS

Workstation Blade

Virtual Client with TCX (following slide)

Shared Services (Terminal Services/Citrix) Microsoft & Citrix improving RDP/ICA (next slide)

15% 15% 30% 30% 10%

Task workersLimited

Customization/ apps

Task workersStandard/Adv.Customization/

apps

Knowledge workersLimited multimedia

and device redirection

Knowledge workers

Standard/Adv. multimedia and

Knowledge workersMobile

disconnected

Engineering(CAD)

Traders

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apps apps redirection multimedia and device redirection

disconnected


A range of companies are focused on improving the user experience with thin-client technologies

Wyse TCX (next slide) USB multimedia rich soundWyse - TCX (next slide) – USB, multimedia, rich soundMicrosoft’s own RDP improvements:

RDP 5.1 – 24bit colour and soundRDP 5.2 – with Win2K3, local resource mapping, session directoryRDP 6.0 – with Vista, individual programs, multi-monitor, large desktop support TLS supportsupport, TLS supportRDP 6.1 – with Win2K8, Vista SP1, XP SP3, improved printingRDP 7.0 – in Win2K8 R2, Win7 - remote GDI, DirectX 10.1/DXGI 1.1, Direct2D Aero Glass experience Flash Silverlight Windows Media PlayerDirect2D, Aero Glass experience, Flash, Silverlight, Windows Media Player content

Citrix’s ICA improvements:SpeedScreen (now called HDX) - MediaStream, Realtime (improve realtime comms), 3D (optimise 3D graphics)Smartcards, PDA Sync

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VMware – PC over IP (Teradici) to demo in VMworld 2009 in a few weeks time


Fixing the things that ‘just don’t work’

Wyse Virtualization software withCollaborative Processing Architecture (CPA)

USB DeviceNot

Recognized

Poor Multimedia

P f

Poor Sound Performance

TCX Multi-display™

Recognized

TCX USB Virtualizer™ TCX Multimedia™

Performance

TCX Rich Sound™• Enables natural behavior formultiple displays

• Correctly positions dialogs• Places applications onspecific screens

• Virtualizes USB ports to OSon VM, enabling use of USB peripherals, including scanners, CD/DVD reader /writers, webcams, hand-helds and printers

• Enables rich multimediadisplay, improves serverscalability

• Accelerates Mpeg1, Mpeg2,WMV, Mpeg4 Part 2, XVID,Divx AC3 AAC MP3 WAV

• Bi-directional sound support for Virtualized environments.

• Enables speech recognition,dictation, VoIP and Unified Communications applications

helds, and printers. Divx, AC3, AAC, MP3, WAV,WMA media types.

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Agenda


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T diti l PC C t b kdTraditional PC Cost breakdown

$1518/Year Per User$ 5 8/ U

Disposal = $30 Power = $93

Hardware = $250Server, Storage, MACs =$259

and Software$95

Operations $426Deskside Operations =$426Deskside Support$365

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* Cumulative results from eight (8) independent TCO studies with over 520K PCs and past 5 years of Gartner TCO studies.


What are the projected cost savings from desktop

to

virtualisation? Potential TCO Savingsof up to 40%

Disposal Power 30-40%

Hardware

S StMACs =

20%

Server, Storage, and Software

up to 15%

85%

OperationsDeskside Support

TCO Analysis50-70%

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* Cumulative results from eight (8) independent TCO studies with over 520K PCs and past 5 years of Gartner TCO studies.


Agenda


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An approach for desktop virtualisation (lesson’s learnt)

Full support from the business (and expectations of any user workstation changes)Develop a business case with a view of the total cost of ownershipDon’t take the same approach as server virtualisation – technology drivenDon t take the same approach as server virtualisation technology drivenDon’t assume one size fits all (understand your users)Ensure you pilot, pilot, pilot and get appropriate end user buy-inI t i (f t f ) t th d f th il tInterview users (face to face) at the end of the pilotEnsure sufficient time for application integration (and likely requests for some application updates)Sufficient end-user training

16Knowledge Workers Branch Workers Developers Mobile Workers


IBM Smart Business Cloud Services: A phased delivery yapproach which enables gradual IT transformation

B ildAssess Design Build Run Host

Application assessment

½ Day Planning Workshop

Storage Needs

End user profiling

Network assessment

Managed Services

Build, Pilot and deploy

Hosted Services

PLAN, ASSESS, VALIDATE & PoC

•How to apply virtual

DESIGN SOLUTION MANAGE

•Technical Feasibility and Design for Deployment

•IBM Global Services Methods standard approach

•Creation of Use Cases and Architecture design

virtual computing

•Potential value

•Potential adopters

•Roadmap

•Customization to User Images and/or Applications

•Implementation of production infrastructure

•Ongoing systems operation and management

PILOT/DEPLOY

UTILITYSERVICESgp

•Next Stepsinfrastructure

•Increased number of users •Ultimate in desktop provisioning

•Low capital expense

SERVICES

17An end-to-end integration of hardware, software and services


Half-Day Client Workshop Agenda (example)

8:45 Introductions and Objectives of Workshopj p9:00 Options for virtualisation and real life demo

Pros and cons of shared services, virtual desktop & heterogeneous environmentsDemo

10:00 Objectives, pain points and goals10:30 Segmentation of users and their requirements for IT

Segment end user groups and their IT requirementsTarget users, IT needs and solution options

11:30 Working Lunch12:00 Expected value of virtualisation and roadmap

Current costs, expected costs and potential savings Timeline and solution roadmap based on client’s prioritiesS f t ti l il t iScope of potential pilot scenario

1:30 Next Steps

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Workshop Output: Assessment of the value of virtualisation in your environment and a high level solution roadmap that fits the priorities of your organisation


UProf – Tools for Assessing Customer Environments

IBM User Profiling (Uprof) collects a wide variety of information fromIBM User Profiling (Uprof) collects a wide variety of information from physical desktops and generates reports on it to characterise desktop usage pattern. Uprof is used to assist virtual infrastructure sizing and solution selection for P2V (physical to virtual) desktop transformationsolution selection for P2V (physical to virtual) desktop transformation Key Features

Lightweight workstation activity collection agentData warehousing solution to process and store large amount of dataLeverage leading BI tool IBM Cognos to generate reports

15 out of box reports on CPU, memory, disk IO and network IO p ySupport custom report on about 100 metricsUser class level data aggregation assists the virtual infrastructure sizing on hybrid client consolidation solutions for different user classesyReport drill-down/drill-up allows the consultants to find potential resource consumption spike for more accurate sizingmulti-tenancy design enables a hosted report server for multiple

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multi tenancy design enables a hosted report server for multiple engagements – save tool deployment effort and cost


Agenda


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IBM Smart Business Desktop Cloud - Desktops on Demand

PortalsMobile and wirelessDelivers a single point of personalized access to applications, content, processes and people

Provides real-time, convenient access using a wide range of device and network types

Partners

Suppliers

Rich clients Collaboration

Simplifies customer

Transaction workers

Simplifies customer, employee, supplier and partner interaction with content, applications and people to improve communicationVi t li d li t/d kt t

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DeveloperscommunicationVirtualized client/desktop management

Actively manages a diverse desktop environment through server-based client technology


Agenda


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C St d A d W lth S l ti

Company Background: IBM Solution:

Case Study: Asgard Wealth Solutions

p y gAsgard Wealth Solutions is one of Australia's largest financial services groups (part of St George Group)Supports 4,000 financial advisers

Plan, design and implement IBM’s innovative and unique Virtual Infrastructure Access serviceCitrix XenDesktop Enterprise EditionVMware VDIpp ,

$40 billion of superannuation, retirement and investment savings for more than 400,000 investors

ff

VMware VDIThin-ClientsVMware Hosts

700 staff across Australia and operations centre in Perth

Business needs / Challenges:Continue to deliver quality and innovative

Customer Value and Expectations:Secure development environment for disperse developers, testers and users across Australia and overseasContinue to deliver quality and innovative

solutions to financial advisors, by improving access to development resources across Australia and overseasNeed end user environment that can support

overseasImprove access to resources anywhere, anytimeLower maintenance and support costs via remote desktop management and user support Fl ibl d l bl i f kNeed end user environment that can support

developers, testers, users without local support staffSolution must be secure, meet performance demands required by developers provide remote

Flexible and scalable infrastructure to support peaks troughs of resource demands

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demands required by developers, provide remote desktop management & support, flexible and scalable


Agenda

Drivers for change & promised benefitsWhat is the right approach, which model(s) is right forWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyDemonstration – In the showcase areaQ&A

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Questions

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IBM Contact Info

ContactsContacts

Mark DavenportGTS Sales ManagerIBM Global Technology ServicesPhone 9-359-2446Email [email protected]

Kirk AbbottSales LeaderIBM Global Technology ServicesgyPhone 3-372-8952Email [email protected]

IBM Desktop Virtualisation Case Studies & White Papers

http://www-935 ibm com/services/nz/cio/outsourcing/via/

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http://www-935.ibm.com/services/nz/cio/outsourcing/via/


Trademarks and disclaimers

Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks , g , , g , , g , , , p p, , gof Intel Corporation or its subsidiaries in the United States and other countries./ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty of any kind.

Th t l d ib d t d ill t ti f h th t h d IBM d t d th lt th h hi d A t l i t lThe customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and does not constitute an endorsement of such products by IBM. Sources for non-IBM list prices and performance numbers are taken from publicly available information, including vendor announcements and vendor worldwide homepages. IBM has not tested these products and cannot confirm the accuracy of performance, capability, or any other claims related to non-IBM products. Questions on the capability of non-IBM products should be addressed to the supplier of those products.

All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance, function or delivery schedules with respect to any future products. Such commitments are only made in IBM product announcements. The information is presented here to communicate IBM's current investment and development activities as a good faith effort to help with our customers' future planning.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput or performance improvements equivalent to the ratios stated here.

Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact your IBM representative or Business Partner for the most current pricing in your geography.

Photographs shown may be engineering prototypes. Changes may be incorporated in production models.

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Trademarks of International Business Machines Corporation in the United States, other countries, or both can be found on the World Wide Web athttp://www.ibm.com/legal/copytrade.shtml.

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Additional Case Studies

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Auto Teile Unger - large auto repair retailer with distributed g goutlets

Business challengeBusiness challengeEnable rapid business expansion – 50 branches per year in EuropeEliminate clumsy old infrastructure that requires up to 4 PCs at each employee workplace to access different applications on different networks Enable mobility – client has 12,000 employees in 600 branches, plus 600 in HQIncrease flexibilityReduce operating costs

Why IBMTrusted Advisor for End-User

i t

SolutionCitrix Presentation Server (centralized and local in branches)MS Exchange/Active Directory/DNS/DHCP (clustered)N t d d li t i i l t t d ll t d ft di t ib ti environment

virtualisation

Ability to provide technical expertise and business case

New standard client image, incl. automated rollout and software distributionSystems Mgmt based on IBM-DirectorEmail archiving

and business case calculation

End to End view of the end user environment

BenefitsTransforming branch offices from fat to thin clientsReducing equipment power consumption and office space req’mtsIncreasing speed and flexibility in establishing new branch offices

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environmentIncreasing speed and flexibility in establishing new branch officesStaff uses any workstation to access any application, with single sign-on


Global CEO Study 2008 | April 2008

Erste Bank - trading floor back-office virtualization

Wh IBMBusiness ChallengeGlobal CEO Study 2008 | April 2008 Why IBMTrusted Advisor for End-User environment transformation and i l t ti

Business Challenge

Management of multi-country/location operations.Competitive differentiation needed to maintain leadership.Need for End User accessibility from any location, any time while

implementation.

Capability to provide an End-to-End solution.

Deep technical expertise

maintaining highly secure environment.

Solution

Highly available integrated IBM BladeCenter hardware combined with p pbacked by over 35 years of virtualization implementation experience.

open standard based virtual client software.Leverage IBM virtualisation expertise and services in on-going management support.

BenefitsBenefits

Enable team collaboration managing 250 employees scattered across subsidiaries in Eastern Europe.Centralized administration of applications and data for greater control and security. Provides trader back-office employees the flexibility to work from anywhere.

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Pike County Schools delivers a modern education to its students without incurring modern costs…with help from IBM

Business challenge:gWith 27 educational facilities, Pike County Schools struggled to keep modern computing systems available to all students across the district. And this struggle only grew more difficult when recent budget cuts reduced the school district’s funds by 80 percent. Committed to delivering a quality education to all of its students, Pike County Schools needed a new computing system that could bypass the limitations

“We no longer worry about what hardware is i h h l hCounty Schools needed a new computing system that could bypass the limitations

of its hardware.

Solution:IBM Global Technology Services after a number of meetings with the client

in the school as much. We also no longer worry about the applications or processes that the

h l iIBM Global Technology Services, after a number of meetings with the client, designed a virtual workstation environment. The new solution moves the client’s application infrastructure from the local systems to a remote operating environment. Users can then access these school applications either via a Web browser or using a special CD that bypasses the typical boot processes of the

k t ti t th t t

schools are using because they are the same for everyone.”

— Maritta Horne, chief information workstation to access the remote systems.

Benefits:Improved the functionality of computer systems for 64 percent of the cost of

l i th td t d h d

officer and director of technology, Pike County SchoolsSolution components:

IBM Smart Business D kt Cl dreplacing the outdated hardware

Enabled the district to use workstations longer and bring outdated equipment back online while supporting newer software and systems Helped the district deliver the same quality of education to students across the county, regardless of the availability of hardware

Desktop Cloud

31

y g y

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ibm smart business desktop cloud - how to optimise the roi from your desktop virtualisation project

Technology

desktop experience

desktop pc support

user cost

user year

capital cost

recoveryreduced cost

business drivers

network keyboard