COMPANY INTRODUCTION

January 2012

cool vendor 2010

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Company introduction

Focused on high software technology

Self-financed / independent strategy

High software technology

Own products and technology (IAPplatform, IAPsolutions)

OSS/BSS expert engineering (90% of the staff

are engineers)

GARTNER: Cool Vendor in Telecom

Operations 2010

ITIL Certified, ISO 9001 Certified

Best Practices in Project Management (PMI)

cool vendor 2010

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MissionManaging Technology

IAPsolutions develops partnership relations with its

clients and integrator companies

IAPsolutions doesn´t pretend to be just a product vendor,

but a travel partner

IAPsolutions doesn´t want to solve just a specific

requirement in the time, but to be a strategic

technology platform capable of adapt to any customer

future change with an appropriate flexibility and with

competitive costs

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IAPsolutions History

The evolution of a company focused on the client

1997: DCI, Dynamic Consulting International is founded

Expert team in networks management from Telefonica

Own software platform development as a basic

challenge

Deep knowledge in advanced technologies

Continuous growth during 13 years

Evolution

From a platform to products and solutions

based on this platform

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IAPsolutions in figures

Mature and proven technology

More than 100 daily users of IAP solutions

More than 20,000 daily commands to Switching Nodes

More than 15,000 daily commands to other NE’s

More than 25,000 daily work-orders managed

More than 15 millon CDR’s processed every day

More than 20,000 alarms processed every day

Dialog with more than 50 different network technologies

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A different company

Added value to the client

IAPsolutions offers added value solutions and services:

Customized solutions

Fast time-to-market

Flexibility, quality, service oriented

Expertise and know-how

Integration capacity

Guaranteed ROI

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Extended operations coverage

OSS/BSS products based upon IAP

software platform: Provision Monitoring Operation Billing

Solutions are Management Suites,

created from mature General Products

IAPplatform, a distributed Complex Event

Processing platform

Complete Multi-vendor, Multi-

technology approach

Telecom specialised products

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Operations

Fulfillment Assurance BillingOperations Support & Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

ServiceConfiguration & Activation

ServiceProblemManagement

Service QualityAnalysis, Action & Reporting

Service & Specific Instance Rating

SM&O Support & Process Management

ServiceManagement & Operations Readiness

Supplier/Partner Interface Management

S/P Buying

S/P Purchase Order Management

S/P Problem Reporting &Management

S/P PerformanceManagement

S/P Settlements & BillingManagement

S/PRM OperationsSupport & Process Management

S/P Relationship ManagementOperationsReadiness

Resource Provisioning & Allocation to Service Instance

ResourceProblemManagement

RM&O Support & ProcessManagement

ResourceManagement & Operations Readiness

Retention & Loyalty

Customer Interface Management

Billing & CollectionsManagement

CustomerQoS / SLA Management

ProblemHandling

Selling

Order Handling

MarketingFulfillmentResponse

CRM Operations Support & Process Management

CRM Operations Readiness

Sales & Channel Management

Resource Data Collection, Analysis & Control

Resource QualityAnalysis, Action & Reporting

IAPsolutions on eTOM

IAPIAS IAPDMCIAPOMS IAPIPC

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Communication protocols, a high value knowledge background

IAPsolutionsProtocol Suite

Proprie-tary

Lucent5ESS

ACM

TS

FTAM

NDS

AlcatelCISE

SIROC

OCB MT

Ericsson

IOG11

IOG20

APG40

NECNEAX

GPP NCOM

FA Q3

Q3 MTP

NortelMotorolaSiemens

Q3

XFER

Wirelink

microGPP

X.10

Domotic OSI

ISUPMTPINAP

SCCP

IMUP

ASN.1

SS7

STANAG4406

E.115

X.4xxX.25 X.2xx

X.500 X.7xx ACP123

Q3

OSS /BSSMQ

SOAP

CORBA

RMITIBCO ESB

XMLODBC …

XOPEN

IP

MIME

UDP TCP

ICMP

SNMP FTP

TFTPSMTP

RTP

RCP RADIUS

LDAP

DHCP

TL1 SSH SSL

TSL

HTTPS XoT

HTTPTelnet

SIP IGMP

H.323

802.1x

TSVP PPP …

DNS

IPSEC

WAP

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Services

OutsourcingSoftware as a Service (SaaS)Business Process Outsourcing (BPO)

Customer Care Center:Advanced support and maintenanceBusiness process monitoringHigh added value to the client

Expert consultancy

From complete solutions to service outsourcing

Total Solu-tions; 50%Maintenance;

20%

Outsourcing (BPM-BPO-SAAS); 15% Consultancy; 15%

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Customer Care CenterAdvanced real time business process monitoring

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PMI based Methodology

Delivery and productions processes

complete and full defined: ISO 9001

certified

Production Processes based on the

PMI Framework for efficient Project

Management

IT service Management: ITIL

compliant

Continuous improvement of the

delivery and productions processes

IAPsolutions production process

Quality, Control, Efficiency

Client Projects

Fast Track

Projects

Internal Projects

Mainte-nance

and Services

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Efficiency through Powerful Tools

IAPsolutions production process

Full delivery and production process

supported by powerful tools

ERP (resources and projects

management, sales process,

purchasing and invoicing)IAPGCS, SW generation and

full version control

management

Quality Management System

to improve our products and

processes

CCC (Customer Care Center):

advanced support and

maintenance service

Business Intelligence to control

the processes

Quality Mgmt System

Customer Care

Center

ERP and BISystem

SW Generation and Version

ControlSystem

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Go-to-Market strategy

Confidence to customers, added value to integrators

Direct sales to telecommunication market, role as a strategic provider

Strategic partnership with integrators

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Business areas

Our experience in Telecom market is applied to other markets

Telecommunications

Utilities

Transports

Energy efficiency

Security

Emergency management

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Partners and Integrators

Developing partners / integrators channel

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Reference highlights

Large number of references in Telecom sector and introduction in other markets

Provisioning, QoS, traffic management, network supervision, Inventory,

Revenue Assurance, service assurance

O&M protocols for Europe and LatAm, several NMS & provisioning solutions

Integrated management of TETRA networks and Integrated alarm management

Provisioning, Integrated network managementOutsourcing of mediation & rating

process

Provisioning and Network Monitoring

Mediation, rating and Provisioning of services

Provisioning, Inventory and QoSImprovement of communication with banks (IAPXOT)

Integrated management of TETRA networks and Integrated alarm management

Improvement of communication between airports (IAPXOT)

Management of contents and Invoicing

Integrated management of TETRA networks, Integrated alarm

management

Integrated management of PLC (BPL) networks

Telecommunications

Utilities

Public infrastructure

Provisioning

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IAPsolutions activity around the world

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IAPsolutions key differentiating aspects

Know-how, expertise

Advanced software technology

Customer, service oriented

Quality

Added value

Thanks