i need flexibility to give my clients ... - konica...

SMART INFORMATION TECHNOLOGIES FOR THE

LEGAL SECTOR

I NEED FLEXIBILITY TO GIVE MY CLIENTS WHAT THEY NEED

http://legal.konicaminolta.co.uk/index.php

EVOLUTION, NOT REVOLUTION


LEGAL SECTOR

The legal sector is unique – with each case and customer

presenting their own individual challenges. The legal sector

is therefore constantly challenged with finding creative

ways to resolve conflicts.

This places pressure on the operations of the business,

how do you optimise when each customer has a

potentially different path through the process? How can

you ensure that you have enough flexibility to deal with

the unexpected?

At Konica Minolta, we work with many legal firms on a

global scale, helping them to navigate these complex

challenges. We’ve produced this business guide to help

you decide which issues are having the biggest impact on

your business, and how technology and processes can

help drive improvements whilst protecting the uniqueness

that is your business.

Neil DingleyManaging Director

EVOLUTION, NOT REVOLUTION Leveraging document management

to drive customer value


WHERE ARE YOU ON THE JOURNEY?

MERGERS & ACQUISITION

BILLING & BPO MANAGEMENT

Who am I dealing with?

What will change?

Will I get the same service?

What is in it for me? Onboard new teams quickly

Communicate effectively

Manage expectations

Repeatable doc processes with built in flexibility

Bring new services online quickly

Make information easy to search & retrieve

Do you give me the service levels I expect?

Is your billing accurate and timely?

Can I trust my outsource supplier?

Can I see what is happening?

Can I increase profit?

Will I be aware of any problems?

Digitised documents for easy tracking and searching

Automated processes with build in flex

Outlook and sharepoint integration for maximum visibility

CUST

OMER

THE

FIRM

IT/O

PERA

TION

S


LEGAL SECTOR

Can you support my business internationally?

Is your service consistent across all markets?

Can I benefit from your international experience?

Can we scale?

Can we keep control?

Can I increase profit while bringing in new income?

Consistent security and experience in all locations

Repeatable processes for maximum efficiency with local flexibility

Flexible compliance across multiple markets

Why would I choose you over new entrants?

Why would I choose you over the competition?

Do you understand my business needs?

How can we remain competitive?

How can I grow profit in an unstable market?

Empower employees with fast and full access to information

Repeatable processes for maximum efficiency with local flexibility

Demonstrate security and compliance easily

SUPPORTING INTERNATIONAL WORKING

As you scale the business and look to increase fees without sacrificing profit, here are the four areas that can have the biggest impact on your customers, and your infrastructure:

RESPONDING TO CUSTOMER CHANGING NEEDS

CUST

OMER

THE

FIRM

IT/O

PERA

TION

S


LEGAL SECTOR

Once you’ve identified where IT Operations can drive customer

facing improvements, and enable strategic priorities, you can

look at how an Enterprise Content Management strategy can

be deployed to best advantage.

According to AIIM (The Global Community of Information

Professionals), there are five key stages to successfully deploying

ECM to ensure it fits with customer and business demands.

Namely, capture, store, manage, preserve and deliver.

These stages ensure that the following operational goals are

achieved:

Repeatable processes with built in flexibility

Information is easy to search and retrieve – regardless

of source

Bring new services online quickly

Consistent user experience and security

Compliance across multiple markets and functions


EVOLUTION, NOT REVOLUTION HOW TO GET WHERE YOU WANT TO BE

For more information, please contact the Konica Minolta team on:

[email protected] legal.konicaminolta.co.uk

0800 833 864

WHAT KONICA MINOLTA CAN DELIVER TO YOU


LEGAL SECTOR

IMPROVING WORKFLOW BY SIMPLIFYING AND STREAMLINING ACCESS TO DATA AND DOCUMENTS

Our Consultancy and Professional Services Divisions

will work with you to optimise and automate processes

and asset usage, in order to reduce the management

of overheads associated with document management.

This in turn means that accountability and accuracy are

improved, and timelines for accessing critical information

are dramatically reduced.

As well as document management, we will work with

you to better manage your data and information silos.

Whether it is collating data across multiple office

locations, or freeing up information flows between

departments and locations, Konica Minolta ensures that

no matter how complex and disparate your data, you can

bring it together to improve business communication and

workflows, enabling new revenue streams.

Ultimately, we will work with you to ensure you are meeting

your objectives in the most efficient way possible, whilst

managing and controlling costs within your own business.

Konica Minolta’s Consultancy and Professional Services Division works with customers to understand how best to optimise their workforce, with productivity tools designed to reduce downtime and maximise efficiency

WHAT KONICA MINOLTA CAN DELIVER TO YOU

ISO 27001Registered

Information SecurityManagement

015

THE KONICA MINOLTA DIFFERENCEHOW IT WORKS


LEGAL SECTOR

ASSET MANAGED SERVICES Konica Minolta delivers a strategic approach to asset

audit, maintenance and repair, meaning you can rest

assured that you are always optimised in terms of usage.

What this means

Our Professional Services Team develops a bespoke, proactive

maintenance plan which is data driven. Analysis is conducted

across your entire asset network, reviewing data such as usage,

efficiency, redundancy and failure points.

An action and maintenance plan is put in place to ensure that

across your whole business (Head Office, Satellite offices and

mobile access) all print and document assets are optimised

in terms of cost (repair, consumables, print types) and usage

(removing redundancy and duplication).

Our service delivery team use ITIL (IT Infrastructure Library)

standards and methodologies to govern the delivery of

services throughout the contract lifecycle, meaning quality and

consistency are maintained for the life of our relationship.

As part of our services, you can expect:

Real time device monitoring

Detection/remote diagnosis

Access to engineers

Consumables supply

Quarterly portfolio reviews

Objective reviews

OPTIMISE AND AUTOMATE We work with you to assess and prioritise process

improvements, analysing document and information workflows

and their impact on the business and communications.

Recommendations are then collated and reviewed with you, and

a joint action plan is documented and agreed.

Once this stage is complete, we work with your IT

department and line of business to complete the action plan

to ensure the desired results are achieved.

This may include:

Digitising documents and information where needed

Creating a rules-based environment to enable secure and

efficient processes

Enabling transactional variable data to drive barcoding

and automation

Enabling Proof of Delivery immediate retrieval

Setting up remote access to critical documents

THE KONICA MINOLTA PROMISE The Konica Minolta promise is about linking up IT and line

of business, completing the strategic circle, giving greater

transparency of how IT investment can deliver tangible ROI

around your business strategy. We work closely with all internal

stakeholders, from the initial audit to the implementation, right

through to enabling continuous improvement. This ensures

that change across your organisation is managed more easily,

and prioritised according to the business needs, creating high

impact, high return.

THE KONICA MINOLTA DIFFERENCEHOW IT WORKS

For more information, please contact the Konica Minolta team on:


0800 833 864

Konica Minolta Business Solutions Miles Gray Road Basildon Essex SS14 3AR 0800 833864 [email protected] www.konicaminolta.co.uk

@konicaminoltagb facebook.com/KonicaMinoltaBusinessSolutionsUKLtd linkedin.com/company/konica-minolta-business-solutions-uk-ltd

Call Konica Minolta’s Team now to find out how you can use smart information technologies to optimise your business strategy.


0800 833 864

http://legal.konicaminolta.co.uk/index.php

i need flexibility to give my clients ... - konica...

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