hr in healthcare forum
TRANSCRIPT
Driving excellence in organisational, financial and clinical performancethrough recruiting and retaining top healthcare professionals
International forum: 18 - 19 October 2010
Interactive workshops: 17 & 20 October 2010
Gulf Hotel Bahrain and Convention Centre, Manama, Bahrain
:
/ :
Dr. Khalid ShukriExecutive Director Quality
and DevelopmentKING FAHAD SPECIALIST
HOSPITAL, KSA
Dr. Kasim ArdatiCEO
BAHRAIN SPECIALIST HOSPITALBahrain
Roger KnightHuman Resources Director
AMERICAN MISSION HOSPITALBahrain
Dr. Harish PillaiCEO
AS SALAM INTERNATIONALHOSPITAL, Egypt
Researched and developed by:
H inRealthcare
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Book before 29 July 2010 to save up to US $980!
Learn best healthcare HR practices from these leading organisations:
Top Speakers include:
Dr. Fadi El-Jardali, Assistant Professor and International HealthcareExpert, American University of Beirut
John Hardesty, Chief Human Resources Officer, Sheikh Khalifa Medical City
Anil Maini, President Corporate Development, Apollo Hospital Group
Abdul Aziz Hassan, HR Director, Al Kindi Specialised Hospital
Dr. Rola Hammoud, Medical Quality Director, Clemenceau Medical Center
George Nammour, Director of Nursing, Aspetar Qatar Orthopaedic & Sports Medicine Hospital
Amina El Karamany, Human Resources Director, Sanofi Aventis
Ach. Awn Sharif, Acting Manager Health Care Facility Planning, Supreme Council of Health
Dr. Mustafa Hasan Qurban, Consultant & Computer Services Director,King Fahd Military Medical Complex, Saudi Arabia
Christopher Lewis, Accredication Director, International Hospital of Bahrain
Abdul Ghaffar Ansari, HR Director, New Mowasat Hospital & MowasatHolding Company, Kuwait
Benefits of attending:
• Adopt and apply unified systems that integrate IT and human resource development
• Develop smarter and cost reducing ways for creating competencies forphysicians and nurses
• Evaluate proactive and reactive retention strategies to control theturnover of medical professionals
• Attract and recruit the right candidates at the right time using variousways of talent sourcing
• Understand and apply the right solutions and systems for measuringperformance and rewards
In-depth and practical workshops:
A Practical applications on the Balanced Scorecard - how to set and selectmeasures and targets while cascading these with your own scorecard
B Increasing the success rate of recruits through finding the right talent for the right roles
For more information or to registerTel: +971 4 364 2975 Fax: +971 4 363 1938 Email: [email protected]
www.hrhealthcaremena.com
Media partners:
For more information or to register Tel: +971 4 364 2975
Essential interactive workshops - Sunday 17 October 2010 & Wednesday 20 October 2010
IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended to ensure that you will get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in yourown company.
Pre-conference workshop: Sunday 17 October 2010
Workshop A: 08:30 – 16:00Practical applications on the Balanced Scorecard - how toset and select measures and targets while cascading thesewith your own Scorecard
Introduction:
The key to taking the Balanced Scorecard from theory to applicationincludes the process of developing measures or drivers ofperformance. Developing appropriate, strategically vital measuresand targets that support the strategy is a huge challenge that HR and strategy professionals often struggle to master.
This workshop will give you a performance management toolkit aswell as practical techniques on how to manage performance toensure you get the best results from your Scorecard.
• Decide what to measure and what not to measure• Evaluate what strategic measures must be quantified and their
relevancy to developing your scorecard• Define the right measures and targets: not too many measures
as to burden the strategy or complicate the analysis• How healthcare sets targets by defining baseline, reasonable and
stretch levels of performance• Recognise the set backs in your organisation and know where to
make changes that will positively affect the performance of yourBalanced Scorecard
Workshop leader:
Dr. Khalid Shukri, Executive Director Quality and PerformanceManagement, King Fahad Specialist Hospital, KSA
Dr. Shukri was appointed as the first director of ICU in KFSH-Jeddah,where he established a new ICU system from renovation,restructuring and recruiting of physicians and nurses.
He is the Founder and Past President of International Pan-ArabCritical Care Medicine Society and currently works as a Consultant for Critical Care, Director Quality Management and DevelopmentAdministration at the King Fahad Specialist Hospital. He is also anAdvisor for the WHO for Acute Patient Safety Project and Advisor Health Economics: Arab League of States for the Ministry of Health Council.
Dr. Shukri is considered to be a dynamic specialist and mastermind of success in expanding and promoting critical care internationally aswell as in the Arab world by research, education and training. He hasdelivered more than 300 presentations in various international criticalcare and healthcare management conferences around the world.
Post-conference workshop: Wednesday 20 October 2010
Workshop B: 08:30 – 16:00Increasing the success rate of recruits by finding the right talent for the right roles
Introduction:
This interactive workshop will give you practical examples on how toimprove service quality, employee retention and business resultseven when you have the wrong people in the wrong roles. EffectiveHR departments use technology and tools of modern behaviouralscience to ensure that a candidate’s talents and experiences matchthe success model and skill requirements before a job offer is made.
At this highly in-depth workshop, you will learn how to integrateperformance-based online measurement systems in the screeningand selection process to help put the right people in the right roles.
• Turn recruitment drives into beneficial experiences throughinnovative methods of attracting a good pool of candidates
• Create a robust applicant tracking system• Select beneficial recruiters on your hiring team who are clear
on expectations• Establish individual development plans and present them as part
of the interview process• Develop consistent messages from the first interview through
to orientation
Workshop leader:
Kanchan Ghoshal, Director: Human Resources Advisory, KPMG,Bahrain & Qatar
Kanchan has 14 years of varied work experience and his areas of HRexpertise include large scale change management, organisation & jobstructures and manpower planning. His knowledge of HR strategy anddiagnostics, career and succession planning, training & developmentsolutions, competency development, performance management,compensation & rewards are included in his current profile.
Having spent more than 6 years in the GCC, he has worked with thenational oil companies and their subsidiaries in Saudi Arabia, Kuwaitand Qatar and focused on people and change advisory assistanceclosely related to Nationalisation related issues which has led him toinitiate relevant research. He is the HR Advisory lead for KPMG’s people related plans and initiatives, directed to assist the Nationalisationstrategy implementation led by Tamkeen – the Bahrain Labour Fund.
Kanchan has additionally provided start-up structuring andrestructuring assistance for a number of organisations acrossGovernment, Investment Banking, Real Estate, Oil & Gas anddiversified family run businesses. Prior to joining KPMG, he worked for Ernst & Young and Andersen Middle East.
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminarsand in-house training programmes, keeping them up-to-date with industry trends, technological developments and theregulatory landscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries.
IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae
Fax: +971 4 363 1938 Email: [email protected]
Conference day one - Monday 18 October 2010
08:00 Registration and morning coffee
08:30 Chairman’s welcomeDr. Fadi El-Jardali, Assistant Professor and Internationalhealthcare Expert, American University of Beirut, Lebanon
Healthcare planning: moving toward next generation human resource practices
08:45 Assessing the future needs for human resources in healthcare• Key challenges of overall healthcare expansion and the need
for human resources: adapting to the ever changing demandsfor high quality healthcare
• Discussing the benefits and shortfalls of hierarchical structuresand challenges among healthcare units
• Overcoming high turnover of staff through smart andinnovative engagement initiatives
• Driving leadership by ensuring competency levels are thesame at each professional level
• Adopting clear protocols and standards for physicians andnurses from diverse backgrounds
Moderator & Panelists:Dr. Khalid Shukri, Executive Director Quality and PerformanceManagement, King Fahad Specialist Hospital, KSA &Founder and Past President, International Pan-Arab Critical Care Medicine Society, KSA Dr. Kasim Ardati, MD FAAP, CEO, Bahrain SpecialistHospital, Bahrain Dr. Fadi El-Jardali, Assistant Professor and InternationalHealth Expert, American University of Beirut, Lebanon
09:30 Integrating human resources within facility planning: anoverview on how facilities planning and design plays anintegral role in HR• Introduction to healthcare facilities planning and design and its
relation to human resources • Integrating HR planning within HCF planning and design:
being cost-effective from the start • Facing the economic downturn through clear integrated
HR & HCF planningArch. Awn Sharif, Acting Manager Health Care FacilityPlanning, Supreme Council of Health, Qatar
10:00 Discussing the increasing challenges in ICT staffing in the Healthcare sector• Overcoming the challenges of changing demands for IT
systems and the impact on recruitment and retention• Developing existing talent in ICT and differentiating between
performers and potentials • Driving and developing electronic or traditional social
learning programmesDr. Mustafa Hasan Qurban, Consultant & Computer ServicesDirector, King Fahd Military Medical Complex, KSA
10:30 Mid-morning refreshment break
11:00 Analysing HR’s role in accreditation and facilitating bestpractice in patient treatment• Using accreditation within human resources as an effective
quality evaluation and measurement tool• Facilitating continuous improvement by utilising accreditation,
employee performance management systems and leadershipstrategies
• Driving the vision for creating competencies for diversemedical and nursing teams
Dr. Kasim Ardati, MD FAAP, CEO, Bahrain SpecialistHospital, Bahrain
Performance management
11:30 Planning for results: improving hospital productivity with the Balance Scorecard• A step-by-step approach to the BSC and specific tools
implemented by a leading health facility• Creating a road map and template for improving customer
relationships through the use of the BSC• Evaluating the benefits of creating a disciplined planning and
execution strategy specific to your facility• Overcoming regulatory uncertainty, complex stakeholder
relationships and spiraling costs of HR function through BSC practices
Dr. Khalid Shukri, Executive Director Quality and PerformanceManagement, King Fahad Specialist Hospital, KSA
12:15 Human resources planning and performance: evaluatingkey performance indicators for your organisation• Evaluating the significance of metrics and their ability to
influence behaviours• Cascading down the core capabilities which relate back to
your organisation• Creating best practice retention strategies for a talented
healthcare workforce • Producing a detailed blueprint for performance management and
employee engagement systems that help alleviate staff turnover Dr. Fadi El-Jardali, Assistant Professor and InternationalHealthcare Expert, American University of Beirut, Lebanon
13:00 Networking lunch for delegates and speakers
14:00 Using alternative scorecard systems to the BalancedScorecard to measure performance in your facility• Identifying the core capabilities your organisation must
possess in order to achieve facility objectives• Using the BSC to mobilize human resources and create
quality in behaviours • Creating an alternative scorecard for HR which includes quality
measures: how this is done to meet overall facility strategy Dr. Rola Hammoud, Chief Medical Quality Director,Clemenceau Medical Center, Lebanon
14:30 Assessing how current leaders are integrating their ITsolutions as part of a holistic approach to ensure patientsafety and high quality of care• Creating patient-centric pay for performance through
standardised patient-care processes • Increasing employee engagement and organisational
performance of nurses • Developing innovative sourcing, screening, interviewing,
hiring and onboarding processes in hospital environmentsModerator & Panelists:Jon W. Hardesty, Chief Human Resources Officer, SheikhKhalifa Medical City, UAEGeorges Nammour, Director of Nursing, Aspetar QatarOrthopaedic & Sports Medicine Hospital, QatarDr. Rola Hammoud, Chief Medical Quality Director,Clemenceau Medical Center, LebanonDr. Mustafa Hasan Qurban, Consultant & Computer ServicesDirector, King Fahd Military Medical Complex, KSA
15:15 Mid-afternoon refreshment break
15:45 Addressing the GCC’s education reform to meet futurehealthcare challenges• Discussing the health risk factors and demand for treatment as
well as new hospitals required: plans for closing the skills gap• Evaluating the number of graduates, highly skilled staff,
and research trends of medical education within public andprivate sectors
• Understanding why the education sector reform strategy is important and how it will be implemented
• Examples from Saudi Arabia on how their use of healtheducational institutions generate a well-balanced workforce
• How Saudi Arabia is set to meet educational challenges andlabor market needs
• Discussing the relationship between education, labor andhealth service markets with the human resources function
Prof. Sameer Otoom, M.D., MS., Ph.D.,CCPT., FRCPI, Dean,Director of Medicine, RCSI, Bahrain
16:20 Attracting and developing the next generation of nurses• Enhancing the selection and development efforts of key
competencies of top-performing nurses• Implementing innovative recruiting programmes that combine
participation and feedback from clinical nurses• Take home practices on new programmes used by recruiting
peers to attract and develop nurses at all levelsGeorges Nammour, Director of Nursing, Aspetar QatarOrthopaedic & Sports Medicine Hospital, Qatar
16:50 Chairman’s closing remarks
17:00 Close of conference day one
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www.hrhealthcaremena.com
Conference day two - Tuesday 19 October 2010
08:00 Early morning coffee
08:30 Chairman’s welcome
Activating leadership through HR initiatives
08:45 Examining the critical elements to organisational value and how you can create initiatives that demonstrate ROI• Evaluating the key drivers to organisational value and factors
that increase healthcare professionals loyalty
• Building trust between the organisation and healthcare
providers about HR transformation initiatives
• Creating value driven behaviours that exemplify increased
quality of care and tangible bottom-line improvements
Dr. Harish Pillai, Chief Executive Officer, As SalamInternational Hospital, Egypt
09:15 Succession planning best practice methods: identifyinghigh potentials and preparing them for the next level of leadership• Creating a robust plan to prepare and retain leaders in
different professional fields
• Preparing performers for the next level of leadership through
action learning, project assignment, individual and team coaching
• Building specific individual development plans by outlining
each leader’s goals and action steps when preparing for a
promotion
Abdul Ghaffar Ansari, HR Director, New Mowasat Hospital & Mowasat Holding Company, Kuwait
10:00 Evidence based leadership approaches: driving measurableimprovements on the overall performance of the organisation• Designing evidence-based leadership programmes for each
professional level
• Creating a culture that allows professionals to reflect on their
own progress
• Increasing overall job satisfaction by implementing changes in
daily executive work process that result in higher performance
• Accelerating communication effectiveness in leaders
Anil Maini, President Corporate Development, Apollo HospitalGroup, India
10:30 Mid-morning refreshment break
Talent management, retention strategies and rewards
11:00 Addressing the current HR manpower, retention andmanagement trends in nursing • Practical examples of a Bahrain case study where a National
Strategic Plan for nursing development is drawn and put into action
• Addressing the components of this strategic plan: regulations,
services, research and education
• Recommendations for the future of nursing in Bahrain and
plans to overcome emerging socio-economic, healthcare
delivery, model trends and system challenges
Batool Al Mohandis, Director School of Nursing & Midwifery,
RCSI, Bahrain
11:30 Factors to look out for when creating the best on boardingplan from scratch and evaluating your existing one• Evaluating the best onboarding strategies and incorporating
these into to the Middle East environment
• Understanding how to integrate your onboarding plan beyond
the induction period
• Establishing onboarding checklists, orientation programs
guidelines to ensure you cover employee engagement concerns
• Effectively using valuation systems to ensure your programs
are effective and offer real benefits for your new recruits
Jon W. Hardesty, Chief Human Resources Officer,
Sheikh Khalifa Medical City, UAE
12:15 Enhancing workforce development trends and creating
collaborative partnerships for attracting Nationals into
the healthcare sector
• Developing partnerships with education providers to ensure
graduates are retained and developed into healthcare positions
• Contributing to the demand and direction for healthcare
education systems
• Creating continuous learning and development systems
through collaborations with education providers and health
authorities
• Case study on integrating post graduate nationals into hospital
volunteer programmes: evaluating how this works
Kanchan Ghoshal, Director: Human Resources Advisory,
KPMG, Bahrain & Qatar
12:45 Networking lunch for delegates and speakers
13:45 Retention tool kit for turbulent times: taking advantage of
the economic downturn
• Evaluating the hidden costs of turnover and the top 10 reward
factors synonymous with economic improvement
• Creating models for retention success by using recognition
and rewards to accelerate performance
• Solidifying your retention strategies and tactics so that they
work within your environment
Roger Knight, Human Resources Director, American Mission
Hospital, Bahrain
14:30 Practical tools for developing talent through training
and learning systems
• Designing and implementing eLearning systems:
understanding the integral role technology plays in developing,
engaging and retaining medical and nursing staff
• Assisting healthcare professionals to translate medical
knowledge to personal career development lessons and
clinical excellence
• Developing systems that allow professionals to keep track of
their progress and their impact on departmental service levels
Amina El Karamany, HR Director, Sanofi Aventis, Egypt
15:00 Mid-afternoon refreshment break
Calculating ROI across all HR initiatives
15:30 Accounting for subliminal HR costs and enhancing
workforce management objectives
• Adopting metrics that work in evaluating ‘hidden’ HR costs
such as employee engagement
• Evaluating performance value driven systems and eliminating
ones that do not work
• Creating cost-effective ways to improve HR initiatives through
next generation evaluation systems
Abdul Aziz Hassan, HR Director, Al Kindi Specialised
Hospital, Bahrain
16:00 Accountability from the front-line: HR’s role in establishing
accountability shortfalls
• Addressing failures associated with staff not being accountable
• Setting roadmaps to overcome and mitigate risks involved with
not being accountable
• Strengthening staff ownership of organisational outcomes
Lina Makioun, Human Resources & Organisational
Development Manager, GlaxoSmithKline, Egypt
16:30 Chairman’s closing remarks
17:00 Close of conference day two
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Sponsorship & exhibition opportunities
Only at the Annual HR in Healthcare Forum will the highest-level decision makers attend in one place at one time. Theywill evaluate products and services and will look to short-listpotential suppliers.
• Can you afford to miss out on this opportunity?
• Do you have a product or service that our senior decision-makers and influencers need?
We have a range of business development / marketing andsales solutions that will be tailored to specifically deliver onyour business objectives. For more details, call Prijesh Pillaion +971 4 364 2975 or email [email protected]
H inRealthcare
ForumAs an HR professional, you are challenged with developing robustand recruitment, retention and engagement practices to meet thegrowing demands of a healthcare sector, now estimated to be valuedat $18 billion and expected to grow five-fold by 2025!
This unique regional forum is a platform for HR professionals todiscuss how they are developing programs that achieve cost savinginitiatives and promote the adoption of unified healthcare IT systemswith human resource processes. They will present recruitment andretention best practices and show you techniques on how to engageyour employees in incentive programmes to encourage greateraccountability toward patient care.
Research suggests that organisations with better talent managementprocesses gain significant business advantages with higher revenueper employee, lower turnover of high performers and significantlyimproved ability to develop great leaders. Therefore HR practitionershave to strategically weave the message of quality and patient safetyinto all human resources deliverables, from recruitment and trainingto recognition and education.
Why you cannot miss this time-critical event: • Learn strategies on how to fill critical positions with top performer
to improve the quality of care• Accelerate the growth of existing talent within your organisation• Increase employee engagement through smart retention practices• Develop next generation nurses and leaders from scratch• Drive performance improvement initiatives throughout your facility
Who will you network with at the Annual HR in Healthcare Forum?
• Chief Human Resources Officers • Chief of Medical Staff• Chief of People• Human Resources Directors / Managers • HR Planning & Sourcing Managers• HR Consultants• Heads of Training & Development • Organisational Development Directors / Managers • Performance Directors / Managers • Leadership Development Managers• Strategic Planning & Resourcing Directors / Managers• Directors of Nursing • Directors of Patient Safety • Corporate Medical Directors• Corporate Health & Wellness Officers
Unit Heads who are involved in the actual implementationof HR practices:
• Personnel Directors • Talent Management / Acquisition Directors / Managers• Learning & Development Directors / Managers• Recruitment & Staffing Directors / Managers • Employee Assistance Directors / Managers• People Management Directors / Managers• Compensation & Benefits Directors / Managers• Total Rewards and Incentives Directors / Managers• HR Compliance & Accreditation Directors / Managers
From Healthcare, Pharmaceuticals, Biotech sectors and Medical Research entities.
Meet your expert speakers:
Kasim Ardati, CEO, Bahrain Specialist Hospital, Bahrain
Dr. Khalid Shukri, Executive Director Quality and PerformanceManagement, King Fahad Specialist Hospital, KSA
Anil Maini, President Corporate Development,Apollo Hospital Group, India
Dr. Harish Pillai, CEO, As Salam International Hospital, Egypt
Mustafa Hasan Qurban, Consultant & Computer Services DirectorKing Fahd Military Medical Complex, KSA
Jon W. Hardesty, Chief Human Resources, Sheikh Khalifa Medical City, UAE
Roger Knight, Human Resources Director, American MissionHospital, Bahrain
Christopher Lewis, Accreditation Director, International Hospital ofBahrain, Bahrain
Dr. Fadi El-Jardal, Assistant Professor: International Health expert,American University of Beirut, Lebanon
Abdul Aziz Hassan, HR Director, Al Kindi Specialised Hospital, Bahrain
Arch. Awn Sharif, Acting Manager Health Care Facility Planning,Supreme Council of Health, Qatar
George Nammour, Director of Nursing, Aspetar Qatar Orthopaedicand Sports Medicine Hospital, Qatar
Abdul Ghaffar Ansari, HR Director, New Mowasat Hospital & Mowasat Holding Company, Kuwait
Dr. Rola Hammoud, Medical Quality Director, Clemenceau MedicalCenter, Lebanon
Amina El Karamany, Human Resources Director, Sanofi Aventis, Egypt
Prof. Sameer Otoom, Prof of Clinical Pharmacology, Dean of MedicalSchool & Director of Intermediate Cycle, RCSI, Bahrain
Kanchan Ghoshal, Director: Human Resources Advisory, KPMG,Bahrain & Qatar
Lina Makioun, Human Resources & Organisational DevelopmentManager, GlaxoSmithKline, Egypt
Batool Al Mohandis, Director School of Nursing, RCSI, Bahrain
Media partners:
Our other relevant HR event:
HR & OrganisationalDevelopment Week26 – 29 September 2010
Hilton Ramses, Cairo, Egypt
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H inRealthcare
Forum
International forum18 - 19 October 2010Interactive workshops
17 & 20 October 2010Gulf Hotel Bahrain and Convention Centre, Manama