How to use existing data toincrease adoption success with

IBMConnections

AndreasPonte- BelsoftCollaboration AGHenningSchmidt- hedersoft GmbH

• AndreasPonteabout.me• ~20yearsofexperienceintheIBM/ITworld• WorkedforaReinsurancecompanyuntil2007,amongstotherthingsresponsiblefortheglobalcommunicationinfrastructure• JoinedBelsoftAGin2007withfocusonconsultingintheIBMDominoandmobilesolutionsarea• Since2014CEOofBelsoftCollaborationAG• IBMChampionfor2015and2016

twitter:schmhen – linkedin:de.linkedin.com/in/schmhen - blog:schmhen.de

HenningSchmidt• Founder and CEOof hedersoft• Fieldsof interest:• Systemarchitect• WebDev• MobileDev• Systemintegration /APIs

Agenda

• Integration!Why?• ConnectionsREST-API• How to leverage the API

Integration!Why?

DefinitionofSocialBusiness“SocialBusinessistheabilityforanorganization

touseitscommunities toimproveitsperformance”

Source:http://blog.socious.com/bid/54542/What-is-Social-Business-A-Clear-Definition

Integration!Why?

• Organization• Fromenterprisetosmallcompanies

• Communities• Customersormembers,Prospects,Employees,Channelpartners,Suppliers,Volunteers,Productpartnersandconsultants,Analysts,Donors,Conferenceattendees,Usergroups,Chapters,Grassrootssupporters

Integration!Why?

• Performance• Improvingbrandperception• Findingnewcustomers• Closingmoresalesfaster• Improvingcustomersatisfactionwhilereducingsupportcosts• Increasingcustomerretentionandrepeatbusiness• Increasingrevenueandprofit

Integration!Why?

• Thisimplies• #NewWayToWork /Work4.0• Manyorganizationalchanges• Manyculturalchanges• Heavyshiftinpeople’smindset

• BUT• Only10-15%arethoroughlyloyaltoemployer(Gallup)• Peopleratherkeepthanshare• 90-9-1

Integration!Why?

ConsumersMarketShare

Source:Wikipedia(https://en.wikipedia.org/wiki/Diffusion_of_innovations)

Integration!Why?

Howtoovercomethat?• Strategicplanning• Organizationalchanges• Technology

Integration!Why?

• Social=People• Don’tpush,generateacceptance• Peopleneedabilitytochange(Enablement)

• Involve/informemployees• Qualifyemployees

• Peopleneedwillingnesstochange(Decision)• CreateandshareSocialBusinessFramework• Activemotivationtoparticipate

Integration!Why?

• Information• Onboarding Package• CommunicationStrategy and Concept (Events,Campaign,Roadshow)• Ongoing CommunicationManagement• OrientationGuidefor Leaders• Reasoning Map• à Transparency

Integration!Why?

• Qualification• Seminars• Webinars(E-Learning)• Social Learning(Wikis,Blogs)• Self Learning• Certificate (CommunityManagers)• ReverseMentoring• Leadership• Video

Integration!Why?

• OrganizationalandfunctionalFramework• StrategyMap• Guidelines• Roles/Responsibilities• SocialBusinessPrinciples/Processes• WorkingModels• ReportingSetup(KPI)• UseCaseDevelopment• MaturityAssessment

Integration!Why?

• Motivation• Motivationalcampaign• Barcamps /WorldCafes• FedExDay• Contest/Award• Workshop• Gamification• FeedbackChannels• Leaderboards

Integration!Why?

• SocialBusiness!=SocialSoftware• Decideonasystemearly• Letpeopleplaywiththesystem• Getconstantfeedback• Applychanges• INTEGRATEOTHERSYSTEMS!• Establishsinglepointofinformation

Integration!Why?

• ExtendSystemtoyourneeds• Widgets

• Buttons,Fields• SmallWindows• Applications

• APIs• Push/Pulldata

• SPI• Reactonchanges

ConnectionsREST-API

• ReadandwriteConnectionsdata• ActivityStream utilizesOpenSocial (Google)Standard• DatapayloadsinJSONformat

• OtherAPIsnon-standardized• DatapayloadsinXMLformat

• ThereareAPIsforallapplications• Profiles,Wikis,Blogs,ActivityStreams,Activities,Communities,Bookmarks,Files,Forums,IdeationBlogs,Search

ConnectionsREST-API

• REST-API(CRUD)• POST:Createnew content• PUT:Updatecontent• DELETE:Deletecontent• GET:Loadcontent

• API-Endpoints• No unique mimic

• API-Payloads• Similar,butno unique mimic either

ConnectionsREST-API

• Example:ActivityStreams• https://<host>/connections/opensocial/<auth>/rest/activitystreams/<userID>/<groupID>/<applicationID>/<activityID>

Component Meaning

<auth> (optional) Ifusingformbasedauthenticationleavethiscomponentout.Otherwiseoptionsareanonymos,basic,oauth.

<userID> Theuserwhose streamyou’readdressing– use@me forcurrentusersstream,@publicforpublicstreamoracommunityIDforthestreaminacommunity.

<group ID> Thegroupofentriesyou’readdressing– use@all forallpostsoroptionsforspecialmeaningsuchas@saved,@actions,@mentions.ReferforInfoCenterandresourcesslideformore.

<application ID> When retrievingentriesthisreferstotheapplication(or”generator”)thatcreatedtheentry.AlltheIBMConnectionsappnamescanbeused(profiles,blogs,wikis etc.)pluscustomones(e.g.ontimegc).@all usedforallapplications.

<activity ID> Used toreferenceaspecificevente.g.forupdatingsavedstatus.

ConnectionsREST-API

1. /activitystreams/@me/@allList my (current users) entries

2. /activitystreams/@public/@allList public stream entries

3. /activitystreams/@me/@actionsList my actionable events

4. /activitystreams/@me/@saved/blogsList my saved events from blogs

5. /@me/@all/@all/urn:lsid:lconn.ibm.com:activitystreams.story:bdb562f…Work with entry from my stream based on ID

* All URLs above start with https://<host>/connections/opensocial/<auth>/rest

ConnectionsREST-API{

"actor":{

"id":"@me"

},

"verb":"post",

"title":"[entry.title]",

"content":"[entry.content]",

"object":{

"summary":"[entry.object.summary]",

"objectType":"note",

"id":"00011",

"displayName":"[entry.object.displayName]",

"url":"http://myurl.com/myid"

}

}

[entry.title]

[entry.content]

[entry.oject.summary]

HenningSchmidtposted [entry.object.displayame]

[entry.content]

[entry.oject.summary]

ConnectionsREST-API

• EmbeddedExperience• Embedd and act onexternal applications• Either use iWidget or point to externalapplication with URL• Register(Whitelist)URL->opensocial-config.xml

ConnectionsREST-API

DEMO

ConnectionsREST-API

• Goal:ADOPTION!• Good approach:Connectto and integrate 3rdparty systems byutilizing the APIs• Better approach:Use automation!• Option1:Datamigration• Option2:Scandata sources for updates and post

• Use EmbeddedExperience

ConnectionsREST-API

ConnectionsREST-API

DEMO

ConnectionsREST-API

• SAPIntegration• Detect new requests inSAP• Createnew entry inapprover‘s Activity Stream• Utilize EmbeddedExperienceto make adecision• Senddata backto SAP

ConnectionsREST-API

• CorporateHelpDesk• Detect new issues• AddToDo Itemto appropriate Activity and Section• WorkonToDo inConnections• Once solved sendinformation backto issuer

ConnectionsREST-API

• Organization Handbook• Process Handbookentries inexternal system

• Option:Utilize EmbeddedExperienceduring workflow• Detect approved changes• Createnew or updateWikientries with approved Handbookdata

• Uploadattachments either as Wikiattachment or as community file

Conclusion

• Socialadoptionstartsintheorganisation• Qualifyandmotivatepeopletoparticipate• Selecttheappropriatesoftware• Qualifyandmotivatepeopletouseit• Integrateothersystems• Automateintegration• Singlepointofinformation

Questions /Discussion

THANKYOU!GRAZIE!