7 Innovative Ways to Increase Adoption

Ori FishlerDirector, Web SolutionsEdgewater Consulting

SharePoint: A key cog in the organizational machine

What many people see:

► Most employees view SP as a burden with little added value

► Lack of planning and organization makes information hard to find

► Lack of governance makes a lot of content obsolete

► Often SharePoint is used in parallel with other systems creating duplication of work

► Perceived as “Complicated” or “Hard to Use”► In some organizations previous bad

experience results in SP being a dirty word..

Adoption Issues and Challenges

► Web type metrics are not very useful (who cares about time spent?)

► Metrics should focus on the business goals and applications of SP and how successful SP is in filling them.

Measuring Adoption

Usage Metrics

Internal Communications

Web Metrics, Click to finding information

Document Management

Decrease in emailing of documents and email size, reduced use of shared folders

Project Management Project ontime completionsEnterprise Search Volume of searchesSocial Collaboration Engagement levelBusiness Process Automation

Reduction on cycle time

► Overall attitude. Is SharePoint Good or Bad?► Understanding Personal and Organizational value it provides► Overcoming fears and mis-preceptions► Obtaining proficiency► Carrots & Sticks

Keys to Adoption

► Make it Indispensable - Put SharePoint in the line of business► Rebrand & Dramatically improve the User Experience► Killer Apps► Turn it into a Social Hub► Make it fun► Designate an Owner & an Internal advocate group► Invest in onboarding

7 Innovative Approaches to Adoption

SP Should be seen as an additional burden on top of regular work but where work happens (and better!). It solves business problems.Examples of use:► Document Management:

– A defined place for all types of content– Strict control over use of network drives– Enforcing version control– Using Content types– Document publishing workflows

► Use of SharePoint Tasks for internal processes and Wrokflows► Standards for team meetings, minutes, action items► Executive mandate and leading by example► Value add applications that leverage SharePoint

Make it indispensable - Put SharePoint in the line of business

► All HR and Payroll forms and approval process

► Renovation projects for 800 hotels

► PMO site for centralized control

Example: Extended Stay Hotels

Rebrand & Dramatically improve the User Experience

Standard Look:

Is this really SharePoint?

► Custom design can help overcome initial hesitation► Make it more familiar and inviting► If not done right, can be difficult to upgrade► Name change. If SharePoint == Bad give it a new name.

Rebranding – things to consider

► Co-Editing / Authoring– Truly changes they way people

work► Enterprise and People

Search– Configuring SP to search other

document stores and websites– People search + Lync

► Yammer

Killer Apps

► Newsfeed or Yammer

► Can be fully integrated in both On Prem and O365

Make it Social

► Gamification– Sales competition

► Communities– Leader board

► Blogs

Make it fun!

► One executive level owner► Functional owner – Power

user► Technical Owner► Advocate group – business

and power users who meet regularly to decide on changes and priorities

► For large companies – steering committee to dedicate budgets, priorities and resources

Designate Owner & Internal advocate group

► 1:1 session with all managers in the organization

► Team onboarding with manager

► Customized “10 best features” based on job

► Custom web part for filling profile

► Expert office hours – dedicated time for answering questions

Invest in Onboarding

► Initial planning and well thought out structure is critical. Too Agile, ad-hoc approach can lead to chaos.

► Governance plan that is well known. Who owns what.► Try to leverage SP for custom applications instead of other

platforms or 3rd parties► Track and measure over time according to established goals.► Survey users regularly for top areas of frustration and address.

Final Thoughts on Adoption

Contact

► Ori Fishler, Director, Web Solutions, Edgewater Technology Inc. OFishler@edgewater.com

NEW JERSEY SHAREPOINT USER GROUP

• Different SharePoint discussions each month on various topics. Announced on meetup.com

• Meets 4th Tuesday of every month

• 6pm – 8pm

• Microsoft Office (MetroPark)

• 101 Wood Ave, Iselin, NJ 08830

• http://www.njspug.com

THANK YOU EVENT

SPONSORS• Diamond & Platinum sponsors

have tables here in the Fireside Lounge

• Please visit them and inquire about their products & services

• Also to be eligible for prizes make sure to get your bingo card stamped