millenniumspasalon.com | meevo.com

millenniumspasalon.com | meevo.com

GOTOWEBINAR OVERVIEW• All attendees are muted upon entry to the webinar

• The webinar is in “listen only” mode for attendees

• If you have questions for the presenter(s) or host, please enter them into the

“Questions” box in the panel on the right hand side of your screen

• At the end of this webinar, please take some time to fill out the brief survey

that will be sent to you via e-mail

How To Improve Your Show Rates and Reduce Cancellations

Today we will share some simple and highly effective things you can do to improve your show-rates and reduce cancellations

Stephen EpsteinLex Filipowski

You’ll Learn the Common Mistakes Salons Make with Scheduling and Confirming Appointments

and How to Avoid Them

What is the Main Mistake That Is Made When Scheduling and Confirming Appointments?

Not Knowing Why a Client NO-SHOWS1. They Forgot (Weren’t Properly Reminded)2. They did not put a lot of value in the

person who created their appointment3. They did not perceive a lot of value to the service they booked or to

the promise they made to come in for their appointment. 4. They did not value the beauty professionals time

commitment to them5. They were not told that cancelling is a “BIG DEAL”6. The salon is too casual about letting people reschedule

How Do You Prevent No-Shows?• There is not one single magic bullet

Personal Training School

• Every single aspect of a client’s experience from the moment they contact your salon until the moment they arrive determines your Show Rates and Cancellation Rates

What Are The Secrets to Success?

1. How quickly you answer the phone2. “WHAT” you say when you answer the phone 3. ”HOW” you say “WHAT” you say when you answer the phone4. What a client hears in “The Background” when you’re talking to them5. The types of follow-up steps you give your clients6. “HOW” you describe the follow-up actions to your client7. The specific follow-up actions you tell your client you will go through with them after their appointment is created8.The timing of follow-up steps you give your clients9. Consistently following ALL of the protocols

More Details on Each….1. How quickly you answer the phone2. “WHAT” you say when you answer the phone 3. ”HOW” you say “WHAT” you say when you answer the phone4. What a client hears in “The Background” when you’re talking to them5. The types of follow-up steps you give your clients6. “HOW” you describe the follow-up actions to your client7. The specific follow-up actions you tell your client you will go through with them after their appointment is created8.The timing of follow-up steps you give your clients9. Consistently following ALL of the protocols

Some Fun Ideas For Phone GreetingsWelcome To Bloom Beauty Salon, this is Beth speaking! How can I make your day?!

It’s a great day at Style Werks Salon, how can I make you smile today?

Love is in the hair at Lavish Color Salon, this is Megan, how may I help you?

Welcome to Mint Salon and Spa! My name is Jessica. With all the choices you have, we truly appreciate you choosing us! How can I help you?”

Two Basic Reasons Clients Cancel1. They COULD have came in for their appointment,

but something else seemed more important to them at the time2. Something legitimately came-up that truly prevented them

from coming in for their appointment

A B

Your Next Steps…Let us train you and your front desk team on the best practices used in the busiest, most profitable, and most successful salons in the country.

We have a 6-week training program to turn you into a front desk rockstar!

Our 6 Week Training ProgramWeek #1: Quick Relationship BuildingWeek #2: Common Front Desk Mistakes to AvoidWeek #3: What Does the Ideal Front Desk Call Sound LikeWeek #4: How Do You Increase On-Time ArrivalsWeek #5: What Should Your Follow-Up Process Look LikeWeek #6: How to Dramatically Reduce Cancellations

The Result of This Training…Higher Frequency of VisitBusier Salon Happier Hairdressers & Front Desk TeamMore Money for HairdressersMore Profit for the Salon OwnerHappier ClientsMore Rebookings More Referrals

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Your Investment to Grow Your Salon…Normally Priced on Our Website at $1,597We Offer this Training for Sale at $997But -- Today Because You are a Client of Millennium You Can Enroll Your Entire Salon for Only $497

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The Result of This Training…Higher Frequency of VisitBusier Salon Happier Hairdressers More Money for HairdressersMore Profit for the Salon OwnerHappier ClientsMore Rebookings More Referrals

You Can Enroll Your Entire Front Desk Team for Only $497Plus You Get a Bonus worth $397:

You Get to Keep a FREE Recorded Version of Your Live Trainings So You Can Use Them to Train Future Team Members

www.AppointmentBoosters.comReserve Your Seat Now by Texting Us (201) 953-9984 or

This Offer is Only Valid Until Midnight TonightThen The Price Goes Back to $997

millenniumspasalon.com | meevo.com