Customer Success ServicesWe have 20 years of experience building digital success in the constantly changing world of E-business. From E-business strategy, creativity to solution delivery.

we are Osudio.

One of Europe’s largest E-business

specialist.

We help you excel inevery market channel

In E-business for 20 years

200 Digital Professionals

Partnering with the best software companies in the market

5 countries, 8 locations

Award winning

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Galeria InnoFull service E-business success

Galeria Inno is the number one department store in Belgium offering

over 600 premium brands.

Today Galeria Inno owns 16 department stores on top-end

locations where customers can have an unique shopping experience. Galeria

Inno teamed up with Osudio to take this experience to the omni-channel.

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#1BE

Commerce2015

Galeria Inno

“Osudio handled all of our digital channels. This allowed us to concentrate on our core business of offering a unique and premium

designer brand shopping experience, thus paving the way for an even greater customer experience and wider product

range for our future.”

C. RudigerDirector Logistics Supply chain - ICT

at Galeria Inno

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Full ServiceWe deliver all aspects of E-business

Digital marketingSet up and manage the perfect mix between SEO, SEA email marketing affiliates and social.

MerchandisingThe right product in the right place.

Analytics and reportingMain Metrics - Budget – Forecasting, managing and reporting cost, investment, turnover and margin.

General managementGeneral ecommerce project management and planning.

OnboardingTotal process of getting products of suppliers online in the webshop.

Sales cycleFind and keep your omnichannel customers: know, trust, consider, convert, repeat, refer.

Building your business

“For the first time in many years our team has been able to put all our experience and knowledge to use, to directly contribute to

the bottom line of our customers“.

Luc BoxCOO at Osudio

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Business SupportWe help you with:

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P&L yearly cycles forecast, manage and report all E-commerce services

Daily, weekly and monthly follow up

Analyses and advise based on best practice in omnichannel approach, distribution

Status reporting, change- and process management

Teamstructure on client side

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Assortment onboardingConsistent assortment in all channels:

Build and maintain connections with suppliers, enrich content (images, text and rich media) implement standards, and set up a suitable long-tail approach.

Text, format, specifications and descriptions of the products

Images

Physical stock

Matching the products for sets, cross en upsell

Tuning and matching the separate flows

Design automatic link & structure Product Information Management (PIM) – databases of suppliers

Manual adjustments & corrections

Set up reviews and translations

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Enhancing your Sales CycleContinuously increasing business

With 20 years of experience, Osudio has made many of these E-commerce services to its second nature. We therefore believe that our experienced team can help you reach your sales goals by finding and keeping your omni-channel customer.

By putting the right product on the right place, we can keep your customers happy and your costs controlled. Providing all E-commerce services you need, we are convinced that our skilled people together with our proven track record in E-commerce will grow your sales.

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Digital marketingCreate footfall and engagement

General planning, yearly, monthly and weekly follow up

Search Engine Advertising

Selection and general succession of a partner

Yearly planning

Daily and weekly follow up of campaigns in terms of budget and efficiency

Email marketing

Designing and managing the email-campaign platform

Managing email database

Selection and segmentation of the email database

General and segmented newsletters

Monitoring and advise on output

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Digital MerchandisingCreate relevancy

General design and managing onsite merchandising

Content

Manual planning

Selection and implementation of a merchandising tool

Contains:

- Onsite merchandising components

- Ordering products in lister

- Search and results

- Brand pages

- Several campaigns and commercial pages

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Analytics and reportingPerformance improvement based on insights

General design and managing of web analyzes

Econda and Google analytics

Integration with several other datasources

Hybris, email specific, adwords

Fixed daily, weekly and monthly reporting

Specific analyses in terms of evolution or if required

Returns, customer cycles, loyalty, marketing efficiency, RFM-follow up, …