how can the governance of the information be facilitated for the supervisor in managing emails ?
TRANSCRIPT
REASONS
explaining the lack of controlover information
Reasons
INBOXES THAT ARE UNCLEAR AND INADEQUATELY DESIGNED…
Reasons
NO SUMMARY OF UNPROCESSED OR PENDING EMAILS
Reasons
NO AVAILABLE STATISTICS
SOLUTIONS
to obtain more control
Solutions
UPON CONNECTION, THE PROCESSING STATUS OF EACH EMAIL IS DISPLAYED IN A SUMMARY PAGE
Solutions
INFORMATION CENTRALIZATIONFACILITATES COMMUNICATIONS AND EMAIL FOLLOW-UP
Solutions
STATUS OF EMAIL PROCESSING PROGRESS
Solutions
CLEARER INTERFACESONLY EMAILS REQUIRING PROCESSING ARE DISPLAYED HIGHER PRODUCTIVITY
Solutions
CONVERSATIONS WITH THE SAME CONTACT ARE CENTRALIZED
Solutions
STATISTICS ARE AVAILABLETO CALCULATE THE PERCENTAGE OF EMAILS THAT WERE CLOSED OVER A SPECIFIC TIME, ETC…
Solutions
DISCUSSIONS ARE POSSIBLE THROUGH CHAT OR INTERNAL MESSAGING ENHANCED INTERNAL COMMUNICATIONS
