How BARRY CALLEBAUT sweetened their success with Accelerators

Samuel Alves Rosa

Salesforce.com

Success Specialist

Customer Success Group

Cloud Services

Vincent Ducheyne

Barry Callebaut

SFDC Senior Business

Analyst

Today’s Agenda

What are Success plans?

Who are BARRY CALLEBAUT?

How BARRY CALLEBAUT use Accelerators

Premier Apps & Technical Support

Premier Online Training

Success plans wrap-up

Q&A & Key Takeaways

Forward-Looking Statements

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completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability

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Introductions

https://www.linkedin.co

m/in/samuel-alves-rosa

@kodakgold

Vincent DucheyneSalesforce Senior Business Analyst

BACKGROUND

• I started my career in BC as Junior Business Analyst in July 2011.

• In the past 6 years, I worked on a variety of flagship projects of IM-IT. On those projects I increased my knowledge in Barry Callebaut processes and in different applications (SAP and SalesForce).

CURRENTLY

• From August 1st, 2016 I took on a new professional challenge – as Salesforce temple guardian.

• In this role I have the opportunity to coordinate improvements on our current SFDC platform and team. I also collaborate on the delivery of several Salesforce projects, in particular BCDigital marketing (Pardot). This assignment brings a new challenge to my and it confirms BC's focus on the Salesforce.com platform.

Barry Callebaut is the world's leading supplier of high-quality chocolate and cocoa products

+10,000 employees operating out of more than 30 countries

5 core values: Customer focus, Passion, Entrepreneurship, Team Spirit and Integrity

Introductions

https://www.linkedin.co

m/in/samuel-alves-rosa

@kodakgold

Samuel Alves RosaSenior Principal Success Specialist

BACKGROUND

• 15+ years in IT for Telco, Insurance and Bank companies.

• Trained as a Civil Engineer with 7 years as a Developer and 8 years as a Technical Architect lead

• I spend my free time playing tennis with my kids, remodeling my home and tasting wines

EXPERTISE

• Administrator

• Advanced Administrator

• Platform App Builder

• Sales Cloud Consultant

• Service Cloud Consultant

• Data Architecture and Management Designer

Premier Success Plans

Premier+Success Plan

Self-Serve

Prescriptive

Prescriptive

Salesforce Success Plans

Our experts have helped over 150,000

Salesforce customers

56% Faster Adoption

76% Faster Deployment

Succeed at every stage of your Salesforce journey.

Accelerate

Adoption,

Deployments,

and

Certifications

Increase 1:1

Engagements &

Expand Your

Team’s Capacity

1:1 Engagements

Increased Value

Standard Success Plan

Learn and Share

Best Practices

with Peers and

Salesforce

Online Self-Help

Premier+

Success Plan

Premier

Success Plans

Online 12x5 Support,

2-Day Response

Response Time Starts

at 1-Hour

Success Community

Success Management

Premier Accelerators

All Features of Premier,

plus

Circles of Success

TrailheadCertification Prep

Courses

60+ More Premier+

Accelerators

Guided Journeys

Standard

Success Plan

Premier Applications

Role-based online and

video learning

Guidance

Support

Training

24x7 Phone and Chat

& Developer Support

SELF-SERVE PRESCRIPTIVE

Configuration Services

Exclusive Webinars

Selecting the Right PlanSucceed at every stage of your Salesforce journey.

Certification Practice

Exams

Standard Success PlanConnecting you to relevant and timely resources that will help you get started and achieve common business

objectives throughout your Salesforce Journey.

Journeys, Events

& Communities

Standard 12x5

Online Support

Trailhead for Admins, Developers

& Business Users

Click “Get Started” at help.salesforce.com/home

The Foundation for Premier Success Plans

Guidance

Support

Training

Premier Success PlansAccess to Salesforce Guidance, Support, and Training

Providing you 1:1 engagements with Salesforce experts and fast access to expertise

so you can reach the summit on your Salesforce Journey.

Accelerated Success

Get 1:1 Expert Engagements

One on one consultation

Best practices guidance

Value based deliverables

& outcomes

Accelerators provide…

Premier or Premier+ Accelerators

Across all clouds…

“This Accelerator program has given me a

jumpstart and put me in a great position to be

successful building our Customer Community

in a live environment.”

John Chase, Marketing Manager

Altisource Solutions

Premier: 30+ Accelerators

Premier+: 90+ Accelerators

Accelerate Business Value

Help you achieve your business

priorities

Prescribe best practices to drive

adoption & value

Are knowledgeable and certified

Salesforce experts

Success Managers…

Access to Success Managers

“Our Success Manager was

like a strategic member of

our team who drove

business value, optimized

licenses and helped us

comply with government

regulations.”Christine Comer, Client Services Director

Colorado Department of Healthcare

Accelerators for every role and for every cloud

DISCOVERYDiscuss your needs, existing

processes, & challenges

ANALYSISBuild recommendations tailored to

your needs

OUTCOMESAssess business impact of the

engagement

Marketing

Journey Builder Base

Social Listening

Collaboration

Chatter Adoption

Partner Comm. Mgmt.

Analytics

Wave Analytics Starter Kit

Getting Data into Wave Analytics

Service

Service Cloud Console Design

Case Escalation Mgmt.

Sales

Sales Cloud Console Design

Outlook for Sales Cloud

Apps and Platform

Sandbox Design

Salesforce Org Health Assessment

Complete List of Accelerators

Sample Accelerators

Our Current Accelerator Portfolio - EMEATargeted engagements that deliver the results our customers demand

APPS ANALYTICS COMMUNITY MARKETING SALES SERVICE

36 7 10 12 13 14

92 TOTAL ACCELERATORS

Premier Accelerator Catalog - EMEA Availability

• Getting Started with Sales Cloud

• Sales Cloud Lightning Desktop Design

• Prevent Duplicate Records

• Outlook for Sales Cloud

• Sales Cloud Lightning: Art of the Possible

• Sales Cloud Dashboard

• Drive Competition with Sales Cloud Leaderboard

• Service Cloud Macros to Clean Up Queues

• Service Cloud Business Hours for Case Escalation

• Service Cloud Reassign Cases with Case Escalation

• Service Cloud Dashboards

• Advertising Studio Quickstart

• Marketing Cloud Custom Sentiment Tuning Quick Start

• Marketing Cloud Social Studio Getting Started

• Journey Builder Base

• Data Import Configuration and Automation

• Social Listening and Analyze Configuration

• Reporting Configuration and Automation

Sales

Service

Marketing

• Wave Analytics Platform Setup and Orientation

• Service Wave Starter Kit

• Sales Wave Starter Kit

Analytics

Apps &

Mobile

• Customer Community Art of the Possible

• Partner Community Art of the Possible

• Chatter Adoption for Employees

• Introduction to Governance

• Salesforce Utilization Scorecard

• Lightning Configuration Quickstart

• Salesforce Data Backup and Management Quickstart

• Multi Factor Authentication

• Salesforce1 Mobile Starter Kit for Field Sales

• Salesforce1 Mobile App Adoption

• Salesforce1 Mobile Video Production

Communities

Emerging

Premier+ Accelerator Catalog - EMEA Availability

Sales Cloud

Sales Cloud Adoption

Sales Cloud Console Design

Sales Cloud Marketing Dashboard

Work.com Custom Recognition Badge

Service Cloud

Service Cloud Live Agent Quickstart

Service Cloud Console Design

Case Feed for Console

Service Cloud Macro Design

Salesforce CTI Assessment

Service Cloud Omni-Channel Design

Service Cloud Case Assignment Design

Service Cloud Case Escalation Management

Service Cloud Case Actions Configuration

Service Cloud Knowledge Planning Essentials

Mobile

Salesforce1 Mobile Adoption for Sales

Salesforce1 Mobile App Design

Salesforce1 Mobile User Feedback Capture

Salesforce1 Mobile Visualforce Assessment

Salesforce1 Mobile User Experience Design

Analytics Cloud

Wave Analytics Starter Kit

Getting Data into Wave Analytics

Wave Analytics Data Security Configuration

Wave Analytics Integration with Salesforce

Wave Analytics Apps Engagement

Marketing Cloud

Marketing Cloud Data Features Overview

Email Segmentation Configuration and Automation

Marketing Cloud Connect Optimization

Triggered Email for SOAP API

Standard Tracking Extracts Configuration

Community Cloud

Customer Community QuickStart

Lightning Partner Community Quickstart

Customer Community Planning

Partner Community Planning

Customer Community Management

Partner Community Management

Chatter For Sales Managers

App Cloud

Quickstart to Environment Management

Access Controls and Salesforce Shield Compliance Tools

App Cloud Development: Sandbox Design

Salesforce Integration Patterns Overview & Selection

Customer Master Data Harmonization

Business Process Automation Assessment

Introduction to Salesforce Development Lifecycle

Single Sign-on Engagement

Salesforce Data Quality Management

Lightning Configuration and Customization

Configure Process Automation Using Salesforce Platform

Org Health Assessment

Summit - Comprehensive Plan

Summit - Customized Plan

Governance

Quickstart to Agile Development

Quickstart to a Testing Strategy

Quickstart to Release Management

Quickstart to Salesforce Technical Governance

Design a Center of Excellence

Org Strategy Design

Emerging / Other

Signature Accelerator Catalog - EMEA Availability

Architecture: Salesforce Architecture Assessment

Summit Plan

Mobile App DesignHow to increase Mobile Adoption

Outcomes:

Salesforce Mobile Implementation best practices

Specialist did demos on how to leverage current assets in

Salesforce1

Specialist provided information on Lightning positive impacts

when it comes to Mobile Enablement

Mobile

enablement

Lightning Configuration and Customization

How to move to Lightning

Outcomes:

Specialist did demos on what Lightning brings to increase

productivity

Specialist shared best practices on how to migrate our users to

Lightning

Specialist shared technical knowledge on how to develop for

Lightning and how to keep our current technical assets working

in Lightning (Visualforce pages)

Lightning

enablement

Premier Apps

Maximize Productivity

Help admins & business users get more

Salesforce business value

Are developed, maintained & 24x7

supported by Salesforce

Are available in Lightning & Classic

Premier Apps…

Phone Support ChatOnline Case Submission

Priority Access to Tier 2 Agents - Global Support in 11 Languages - Response Times Starting @1hr

Fast Access to Salesforce Experts24x7 Premier Omni-Channel Support

Premier+ Configuration Services

Extend Your Team’s Capacity

Offload Your Repetitive Tasks:

Manage users, roles and profiles

Create reports and dashboards

Automate business process and

workflows

1. Choose from over 100 configuration tasks

2. Provide your specific Salesforce requirements

3. Our experts will make changes to your

Salesforce instance (workflows, automation,

dashboards, and reports)

“Premier+ Success helps me push the envelope

on the functionality for our business. It’s like

having another administrator and developer in-

house.”— Chris Kellie, Key Technology

Build Salesforce Expertise & Drive AdoptionFor Users, Admins & Developers

Role Based & Customizable Training

Certification Prep Courses

*Certification Practice Exams

*Salesforce Proficiency Pak for Admins

100+ Online Courses

Salesforce Certified

employees drive greater

results for your business

Tami Lau

CRM Developer

*Premier+ Only

Our Most Successful Salesforce Customers Use Premier/+Reported % increase over Standard Success Plan customers

Source: Salesforce Customer Relationship Survey conducted 2014-2016 among 10,500+ customers randomly selected. Response sizes per question vary.

80%Greater ROI

130%More

Process

Automation

138%More

Analytics &

Insights

61%Faster

Deployment52%

Higher User

Adoption

Support TrainingGuidance

Premier Success PlansAchieve Business Value, Faster with Prescriptive 1:1 Engagements

Standard Success Plan

Premier Success Plans

Premier+Success Plan

Self-Serve

Prescriptive

Prescriptive

Accelerate

Adoption,

Deployments,

and

Certifications

Increase 1:1

Engagements &

Expand Your

Team’s Capacity

Learn and Share

Best Practices

with Peers and

Salesforce

Online Self-Help

1:1 Engagements

Increased Value

Let’s partner more closely to meet

and exceed your goals.

Q&A

Key Takeaways

Check out the Salesforce

Accelerator Library and share

the link with your colleagues.

If you missed your Premier

Onboarding call, contact your

AE to ask for a refresher

Onboarding session.

Consider the benefits of Premier+

Configuration Services. Think

about the day to day admin tasks

which take up your time.

Next Steps

You will receive a follow up email with additional Premier Resources.1

Review Premier Success Plan resources at www.salesforce.com/premier and

for future webinars see: http://www.salesforce.com/uk/events/webinars/2

3. Contact your Account Executive to learn more about Premier Success

Plans!3

Thank Y u