HOTELS SHOWCASINGSUSTAINABILITY

32

Table of contents

Social responsibility and sustainability at UEFA EURO 2016 About Kuoni Global Travel Services UEFA and Kuoni join forces for social responsibility and sustainability A survey of best practices among UEFA EURO 2016 hotels Sustainability trends in the French hotel industry Highlights from the survey Improving environmental and social performance in the hotel industry Key recommendations

Featured hotels

Park Inn by Radisson Lille Grand Stade

Courtyard Paris Arcueil

Radisson Blu Hotel Nice

Mandarin Oriental Paris

Meliá Paris La Défense

Paris Roissy Charles de Gaulle Airport Hotel

Best Western Saint-Etienne Aéroport

AccorHotels group Novotel Lyon Confluence

Novotel Dinard

Ibis Paris Bastille Opéra

14

15

16

17

18

19

20

22

23

24

25

4

5

6

9

10

12

54

UEFA EURO 2016 is a global celebration of European national team football, which will be played out in 51 matches across 10 French host cities from 10 June to 10 July 2016. It is an event that goes far beyond football and even sport itself.

With this in mind, the organisers of the tournament have devised a social responsibility and sustainability strategy that aims to reduce the environmental impact of the tournament, integrate its social dimension and measure its economic benefits for the host country and the football family.

Concrete and measurable objectives have been set for each area of event organisation. The corresponding social responsibility and sustainability priorities and measures are all detailed in the 'one year to go’ report, which was published in June 2015. A post-event report will be published in November 2016.

The organisers of UEFA EURO 2016 have worked closely with a number of key stakeholders (including the ten stadiums and host cities, the French authorities, NGOS, partners and suppliers, such as Kuoni) both to define and then to implement numerous initiatives. The ultimate objective, beyond UEFA EURO 2016 itself, is to ensure that the event leaves behind a positive legacy.

UEFA, with the support of its senior management, has gone as far as seeking ISO 20121 certification for UEFA EURO 2016 operations. This represents a major undertaking in terms of taking tangible action and achieving concrete results. A certification audit will be carried out during the tournament.

Social responsibility and sustainability at UEFA EURO 2016

Kuoni Global Travel Services is a group travel provider and destination management company. It serves the fast-growing business-to-business travel industry, building relationships with travel agencies, tour operators and well-known online travel portals, organising travel for meetings, incentive programmes, conferences, congresses and other events.

With 3,000 staff in 86 offices across 38 strategic locations, Kuoni Global Travel Services has one of the biggest travel networks on the planet, enabling it to optimise the full inbound and outbound potential of each market and ensuring it is perfectly placed to recognise and develop new and emerging opportunities.

Kuoni Global Travel Services believes it has a role to play in driving sustainable development in the travel sector and society at large and strives to act as a good corporate citizen that takes into account the current and future economic, social and environmental impacts of its business. It supports its parent company, the Kuoni Group, and its overarching policies and commitments towards sustainability in the travel sector as outlined in the Kuoni Code of Conduct, Statement of Commitment on Human Rights, Statement of Commitment on the Environment, Supplier Code of Conduct and Sustainable Excursions Guidelines.

Oekom Research, one of the world’s leading rating agencies in the field of sustainable investments, reassessed Kuoni Group’s sustainability performance in January 2016, once again awarding it a C+ rating (‘Prime’ category), which means that Kuoni qualifies as a sustainable investment from an ecological and a social point of view. Only three of the 49 companies analysed in the leisure sector achieved this rating. Of those, Kuoni was classified as “the most sustainable travel company”.

Kuoni is the official accommodation agency for UEFA EURO 2016.

About Kuoni Global Travel Services

76

UEFA has developed a social responsibility and sustainability strategy for UEFA EURO 2016, part of which involves encouraging high environmental and social standards within its supply chain.

Kuoni, the official accommodation agency for UEFA EURO 2016, is proud to work with UEFA and its contracted hotels to ensure that these standards are met.

The first step has been to require that the hotels selected for UEFA EURO 2016 give due regard to the principles set out in the UEFA EURO 2016 Supplier Code of Conduct in connection with the products and services they supply for the event. This document lays out minimal requirements in key sustainability areas including environmental management, human rights and child protection, to name just a few. Of the 700+ hotels originally contracted for the event, 72% have already acknowledged this Code of Conduct.

UEFA and Kuoni join forces for social responsibility and sustainability

“The commitment of all stakeholders is central to the success of our social responsibility and sustainability strategy for UEFA EURO 2016. We are firmly committed to reducing the environmental impact of the event and to addressing social challenges, but we need all our partners and suppliers to stand with us and to go the extra mile in order to achieve real change.”

Jacques Lambert, President of EURO 2016 SAS

98

A second step in UEFA and Kuoni’s collaboration has been to identify and evaluate the hotels’ practices in terms of sustainability. A questionnaire was sent out to all hotels to survey their policies and initiatives in place in the fields of environmental management, human rights and labour conditions.

The survey conducted by Kuoni found that the hotels contracted for UEFA EURO 2016 had implemented a wide variety of social responsibility and sustainability initiatives, including concrete measures such as investing in LED lighting and installing flow restrictors in guest bathrooms, and corporate initiatives such as signing the Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism (TheCode.org) and taking the six steps outlined therein to protect children.

Kuoni and UEFA have produced this brochure of best practices with the aim of encouraging, showcasing and promoting high environmental and social standards in the wider hotel industry. It features the most outstanding hotels and hotel chains in the field of social responsibility and sustainability according to our survey, including big names such as the Mandarin Oriental, Accor, Radisson Blu, Meliá and Marriot.

Read on to find out what social responsibility and sustainability initiatives have been taken by the most advanced UEFA EURO 2016 hotels and to see whether your UEFA EURO 2016 accommodation made the grade!

A survey of best practices among UEFA EURO 2016 hotels

11Sustainability trends in the French hotel industry:Highlights from the survey

50%of the 765 contracted hotels responded to our survey.

Of these... 77% have staff dedicated to human rights and labour issues

87% measure water consumption but only

13% have installed rainwater harvesting tanks

55%

compost their food waste

47%of staff are women compared to over 60% in hospitality worldwide

89% have staff training programmes available

97%have systems in place to track working hours in a transparent way

25% have signed the Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism

73%promote local cuisine

83%

have energy efficient appliances or lighting and

93%measure and monitor their electricity use and

83%have action plans in place to reduce energy consumption

but only 32%purchase renewable energy

10% have sustainability certification recognised by the Global Sustainable Tourism Council

over

68%have action plans in place to reduce water consumption

43%provide opportunities to engage with the local community

60%

purchase products with Fairtrade, organic or other sustainability labels

have an environmental policy, but only

have a formal anti-corruption policy

63%

34%

1312

Based on the best practices highlighted by the survey, but also on the areas identified in which there is room for improvement, Kuoni and UEFA have produced the following list of simple measures that all hotels can adopt to improve their environmental and social performance.

Improving environmental and social performance in the hotel industry: Key recommendations

By management

• Commit to achieving a sustainability certification such as Travelife or Green Key

• Raise awareness of the environmental impact of travel and accommodation by helping your guests to offset their carbon emissions as seen, for example, in the UEFA eco-calculator

• Produce formal community involvement, child protection and anti-corruption plans

• Take advantage of the free sustainability management tools provided by The Travel Foundation

• Train housekeeping staff to change towels and bedlinen on request only

By facility management

• Switch to renewable energy or purchase GoldPower renewable energy certificates

• Commit to purchase appliances with the EU energy efficiency rating A+, A++ or A+++ grades

• In your housekeeping, use biodegradable, eco-friendly cleaning products and use reusable cleaning clothes

• Make recycling stations visible to guests rather than hiding them out back

• Commit to reducing your water consumption as outlined in the Kuoni Water Management Manual for Hotels

In the kitchen

• Purchase more products such as condiments and drinks in bulk rather than individually packed

• Offer more local, seasonal, Fairtrade and organic options• Raise awareness of the health and environmental benefits

of vegetarian meals• Adapt your menus based on customer feedback to reduce

food waste• Donate leftovers to a food bank• If despite following the above measures ypu still have food waste,

make sure it is composted or processed in a biogas plant.

UEFA eco-calculator

14 LILLE

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym ✓

Spa −

Wi-Fi ✓

Parking ✓

Total number of rooms 127

Distance from host city centre 9 km

Distance from stadium 40 m (Stade Pierre Mauroy)

Nearest airport Lille-Lesquin (8 km)

Nearest railway station Lille-Europe (10 km)

Park Inn by Radisson Lille Grand Stade 211, Boulevard de Tournai59650 Villeneuve d'Ascq

www.parkinn.com

Park Inn by Radisson Lille Grand Stade ✪✪✪✪

CertificationSustainable Tourism Education Program (STEP)

RESPONSIBLE BUSINESS

Taking responsibility for the environment and local community has been an important part of the Carlson Rezidor Hotel Group's commitment to sustainable development for many years. In 2001, this commitment was strengthened and incorporated in the group's Responsible Business programme. Each hotel has a Responsible Business action plan covering areas such as community outreach, cultural heritage, employee and children's rights, health and safety, as well as environmental improvements.

Carlson Rezidor hotels support local charity groups and sponsor the World Childhood Foundation, an international charity set up to defend the rights of underprivileged and exploited children in order to promote better living conditions for such children all over the world.

15PARIS

The Courtyard Paris Arcueil shows an outstanding level of commitment to sustainable development. Across the Marriott hotel group, guests are encouraged to offset their carbon emissions during their stay by planting trees in Brazil via WeForest.All lighting has been replaced with low-energy equipment and LEDs, while all bedrooms are fitted with water-saving devices.The hotel actively promotes biodiversity and has, for example, signed a partnership agreement with the WWF to support the consumption of fish from sustainable, responsible sources. The restaurant menu also includes local dishes.The Courtyard Paris Arcueil also sponsors bee hives as part of the 'Un toit pour les abeilles' (A roof for the bees) initiative.

Placing a high priority on recycling and waste management, the hotel sorts and recycles biowaste in cooperation with the Moulinot company.It also runs numerous information campaigns in order to raise awareness among its employees, customers, suppliers and partners, and to promote sustainable joint projects.

In recognition of its commitment, the hotel has been awarded well known ecolabels such as Green Key, GreenLeader (TripAdvisor, silver level) and membership of the Paris tourist office's sustainability charter, and recently participated in the Île-de-France ecological labelling pilot project.

CertificationsGreen Globe certification; Green Key; Paris tourist office's sustainability charter; GreenLeader (TripAdvisor, silver level); Île-de-France ecological labelling pilot

Courtyard Paris Arcueil ✪✪✪✪

Courtyard Paris Arcueil6 Avenue President Salvador Allende94110 Arcueil

www.courtyardparisarcueil.com

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym ✓

Spa −

Wi-Fi ✓

Parking −

Total number of rooms 170

Distance from host city centre 6 km

Distance from stadium 7 km (Parc des Princes)22 km (Stade de France)

Nearest airport Orly (12 km)CDG (32 km)

Nearest railway station Montparnasse (3.6 km)UEFA staff hotel

16 NICE

Radisson Blu Hotel Nice223 Promenade Des Anglais 06200 Nice

www.radissonblu.fr/hotel-nice

"This award is a source of great pride for me, and I want to share it with all our employees for their commitment to the environment and their participation in this great project. As a hotel, we wanted to set an example in terms of energy savings, and we want to show that it is possible to act in a sustainable way while providing the same quality of service and comfort to our customers. This award is recognition of the commitment, efforts and passion of our employees to transform this project into a daily reality." Eric van Dalsum, general manager of the Radisson Blu Hotel Nice.

CertificationGreen Key

The Radisson Blu Hotel Nice won the Carlson Rezidor Think Planet Award for 2014 having reduced its energy consumption by 31% since 2011 by means of the following investments:

• Replacing its old boiler with a condensing boiler (2011)• Installing a thermal cover for the swimming pool and replacing lighting

with LED bulbs (2012)• Replacing screw compressor refrigeration with heat exchangers

to produce hot water, installing frequency controlled pumps and implementing a new centralised building management system to optimise energy consumption (2014)

• Installing new air handling units in the lobby and restaurant (2015)• Tracking set points on a daily basis to ensure customer comfort and

monitor energy savings (since 2012)• Training staff to save energy in their day-to-day work (since the launch of

the programme) Since 2012, €700,000 has been invested in these measures.

Radisson Blu Hotel Nice ✪✪✪✪

Total number of rooms 331

Distance from host city centre 0 km

Distance from stadium 8 km

Nearest airport Nice-Côte d’Azur (3.4 km)

Nearest railway station Nice-Ville (4 km)

17

Since opening in 2011, Mandarin Oriental Paris has been recognised as an environmentally friendly hotel. It was the first hotel in the country to receive certification under France’s high-quality environmental (HQE) standard, which enables it to save 20 to 30% more energy than non-HQE properties. Everything at the Palace is geared around this goal.

Mandarin Oriental Paris marries luxury and the environment. For example, the inner garden has approximately 100 different species of tree and shrub, which are watered by an environmentally friendly drip irrigation system. A special internal air filter system guarantees good air quality and double-glazing windows help to control the internal air temperature.

Mandarin Oriental Paris promotes and protects biodiversity with its rooftop beehive, installed with the help of a local organisation, Apiterra. Bees are recognised as an important part of the pollination cycle and often thrive in urban environments such as Paris, which has been a pesticide free-zone for more than ten years. The hotel’s first harvest yielded 30kg of honey, which head chef Thierry Marx use in the kitchen. Guests who participate in the hotel’s environmental programme also receive a jar of honey from the rooftop hive as a gesture of appreciation.

CertificationsEuropean Ecotourism Labelling Standard (EETLS); Sustainable Tourism Education Programme (STEP) ecolabel; French High-Quality Environmental (HQE) Standard

Mandarin Oriental Paris ✪✪✪✪✪

PARIS

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym ✓

Spa ✓

Wi-Fi ✓

Parking −

Total number of rooms 138

Distance from host city centre 0 km

Distance from stadiums 7.6 km (Parc des Princes)8.1 km (Stade de France)

Nearest airports Orly (22 km)Paris-Charles de Gaulle (33 km)

Nearest railway station Saint-Lazare (1.9 km)

Mandarin Oriental Paris251 Rue Saint-Honoré75001 Paris

www.mandarinoriental.com/paris

Team transfer hotel

1918 PARIS

Environmental management forms an integral part of the sustainability policy adopted by Meliá Hotels International, which includes a number of activities and principles which must be adhered to by all Meliá hotels and defines criteria that must be met with regard to social, environmental and cultural issues.

Having been awarded the French high-quality environmental (HQE) standard Meliá Paris La Défense has proven itself to be committed to conservation and to minimising the impact of its activities on natural resources. HQE is an approach that leads to a certification that approves the consideration of environmental issues in building management. This approach covers up to 52 targets aimed at minimising water and energy consumption, applying sustainable construction criteria to new establishments and refurbishments, and promoting responsible consumption and sustainable operations, among others.

Further, Meliá Paris La Défense has been awarded the Meliá Ecotouch label for events. Elements of the EcoTouch label include the calculation of the carbon footprint of each event and a Mediterranean style cuisine, focusing on using healthy and seasonal products, and provides alternative menus for vegetarians or allergens. All materials used are recycled, such as notebooks, pens, markers, flipcharts or coasters, and waste is reduced by, for example, using glass jars instead of plastic bottles, plus energy saving lighting and electronic equipment with a high energy-efficiency rating are used.

CertificationsSignatory of Paris tourist office’s sustainability charter; French high-quality environmental (HQE) standard

PARIS

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym ✓

Spa −

Wi-Fi ✓

Parking ✓

Total number of rooms 369

Distance from host city centre 0 km

Distance from stadiums 8 km (Parc des Princes)13 km (Stade de France)

Nearest airport Orly (22 km)Charles de Gaulle (25 km)

Nearest railway station La Défense (0.1 km)

Hotel Meliá Paris La Défense2 Esplanade du Général de Gaulle92400 Courbevoie

www.melia.com/en/hotels/france/paris/melia-paris-la-defense/index.html

Meliá Paris La Défense ✪✪✪✪

The hotel's sustainability and social responsibility initiatives include the following:

• Collecting plastic bottle lids to fund a project supporting children in need• Supporting the NGO Enfants du Mékong by means of a ‘solidarity dish’ the

proceeds of which are used to sponsor the schooling of 19 children in the Mekong

• Offering accommodation to volunteers and children from difficult backgrounds in support of the organisation 'Un rêve, un sourire'

• Recycling used batteries, light bulbs and printer cartridges

CertificationGreen Key

Paris Roissy Charles de Gaulle Airport Hotel ✪✪✪✪✪

Paris Roissy Charles de Gaulle Airport HotelRue de la Chapelle77990 Le Mesnil-Amelot

www.radissonblu.com

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym −

Spa −

Wi-Fi ✓

Parking ✓

Total number of rooms 240

Distance from host city centre 32 km

Distance from stadiums 24 km (Stade de France)38.5 km (Parc des Princes)

Nearest airports Charles de Gaulle (2.5 km)Orly (47 km)

Nearest railway station Roissy-Aéroport-CDG-TGV (3.2 km)

2120

The Best Western Saint-Etienne Aéroport, which was awarded the EU Ecolabel since 2013, has a strong sustainable development policy and actively promotes environmentally responsible tourism. A few of our commitments follows: In conformance of the EU Ecolabel, we obtain at least 50 % of our electricity from renewable energy sources, and we ensure that all lights and electronic equipment in shut off when not in use. The water flow from tap and shower is < 8L/minute. We send electronic invoices to our guests and implement double-sided printing in out efforts to go paperless. We also provide bins in each room to facilitate waste separation by guests. Highly biodegradable EU Ecolabel products are used for cleaning, and bulk soap dispensers have been installed in each bathroom.

In the kitchen, we are especially proud that all breakfast items are local or fair-trade. We recycle all coffee grounds and used cooking oil. We also believe in buying bulk items as much as possible to reduce packaging waste. This applies for all our jams, applesauce, sugar, crackers and cream cheese, for example. We support local biodiversity by purchasing local honey.

We also provide a sustainability questionnaire to our guests to get their feedback on our environmental commitment, and we clearly communicate to them the best modes of public transport available via our website and in the reception.

CertificationEU Ecolabel

Best Western Saint-Etienne Aéroport ✪✪✪✪

SAINT ETIENNE

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym −

Spa −

Wi-Fi ✓

Parking ✓

Total number of rooms 98

Distance from host city centre 16 km

Distance from stadium 14 km (Stade Geoffroy-Guichard)

Nearest airport Saint-Étienne-Bouthéon Airport (3.5 km)

Nearest railway station Bouthéon (1.5 km)

Best Western Saint-Etienne Aéroport 2 Boulevard Pierre Desgranges42160 Andrézieux-Bouthéon

www.saintetienne-hotel.com

Team transfer hotel

2322 LYONSPOTLIGHT ON THE ACCORHOTELS GROUP

Green best practices of our UEFA partner hotels

Hotels selected for their best practices in sustainability:

Novotel Lyon ConfluenceNovotel Thalassa DinardIbis Paris Bastille Opéra  The Novotel Lyon Confluence, Novotel Thalassa Dinard and Ibis Paris Bastille Opéra hotels are part of the AccorHotels group's Planet 21 sustainability programme, reflecting their high level of performance and implementation of numerous initiatives and best practices in this field. All three hotels have been accepted on the TripAdvisor GreenLeaders programme, which evaluates hotels' sustainability performance. They have also been awarded ISO 14001 certification, an environmental management standard that guarantees their commitment to reducing their impact on the environment.

These hotels are also involved in Plant for the Planet, a major programme for the AccorHotels group, organised in partnership with Pur Projet. AccorHotels encourages customers to reuse their towels in order to contribute to reforestation through the planting of trees in different parts of the world, funded by the money saved from reduced laundry costs.

Finally, in addition to their environmental work, all three hotels are part of the WATCH programme (AccorHotels/ECPAT). This programme, which protects children from sex tourism and abuse, is high on AccorHotels’ list of priorities.

Novotel Lyon Confluence ✪✪✪✪

Novotel Lyon Confluence3 Rue Paul Montrochet 69002 Lyon

www.novotel.com

The Novotel Lyon Confluence has installed two beehives on its roof. By doing so, it is helping to protect and preserve bees, whose role in supporting biodiversity by pollinating plants is well known. The honey that they produce is offered to guests as part of their buffet breakfast, which is not only interesting in terms of the human experience, it also helps to raise environmental awareness.

The hotel also uses technical devices to reduce water and energy consumption, including water flow regulators in the bedrooms, solar panels for heating water, and LEDs and low-energy T5 fluorescent tubes. By monitoring its energy consumption and CO2 emissions, the hotel further contributes to the fight against global warming.

The hotel has taken various other sustainability measures: more than half of the products available in the restaurant are organic or fairly traded, eco-friendly cleaning products are used, waste is recycled (including old mattresses), guest awareness campaigns are organised, staff receive sustainability training and eco-materials are used in the bedrooms.

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym ✓

Spa −

Wi-Fi ✓

Parking ✓

Total number of rooms 150

Distance from host city centre 0 km

Distance from stadiums 25 km

Nearest airports Lyon-Saint Exupéry (30 km)

Nearest railway station Lyon-Perrache (3 km)

2524 PARISBRETAGNE

The Ibis Paris Bastille Opéra hotel has taken numerous measures to reduce its impact on the environment. It also trains its employees to act in an environmentally responsible way and raises guests' awareness of sustainability issues.

In order to protect the environment, the hotel has installed technical equipment to reduce its energy and water consumption, such as sensors that switch off electronic devices and lights when a bedroom is unoccupied and water-saving shower heads and taps. It measures its carbon emissions and regularly monitors its energy consumption, thus reducing its carbon footprint and global warming.

The hotel uses eco-materials in its bedrooms, eco-friendly cleaning products, and paints, primers, wallpaper pastes and fillers free of harmful volatile organic compounds (VOCs).

The hotel has also introduced sustainability initiatives in its restaurant, where it offers fair-trade products, has removed all endangered marine species from its menus and serves balanced meals to its guests.

Ibis Paris Bastille Opéra

The Novotel Dinard is very committed to a sustainable development and has implemented numerous actions in this area, both on the environmental side with the reduction of water and energy consumption, recycling and waste management, as well as the protection of biodiversity, and on training its employees on environmental practices and raising customer awareness to sustainable development.

Novotel Dinard notably introduced the use of green certified cleaning products, technical equipment (LED lighting, reducing water flow, etc.) and promotes the use of local, native plants for its green spaces and non-chemical products for maintenance. In addition, it offers the restaurant of local food and fair trade products. Finally, this hotel falls into the 13% of those surveyed which collect rainwater for use in garden irrigation and for flushing toilets.

Novotel Thalassa Dinard

CertificationISO 14001;Green Leader (Trip Advisor, Bronze level)

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym ✓

Spa ✓

Wi-Fi ✓

Parking ✓

Novotel Thalassa Dinard1 Avenue du Château Hébert, 35800 Dinard, France

www.novoteldinard.com

Total number of rooms 173

Nearest airport DNR (5 km)RNS (75 km)

Nearest railway station Saint Malo (12 km)

Ibis Paris Bastille Opéra 11th hotel15 rue Breguet75011 Paris

www.accorhotels.com

Restaurant(s) ✓

Bar ✓

Meeting rooms ✓

Gym −

Spa −

Wi-Fi ✓

Parking ✓

Total number of rooms 305

Distance from host city centre 3 km

Distance from stadiums Parc des Princes (12 km)Stade de France (10 km)

Nearest airports ORLY (18 km)CDG (22 km)

Nearest railway station Gare de Lyon (1 km)