horizon ucd support services is here for you · once the form is submitted, horizon ucd support...

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Call Horizon UCD Support Services to speak to a member of the dedicated team for help with financial questions, urea cycle disorder (UCD) medication shipments, or other questions related to your UCD medication. Help is just a phone call away. HORIZON UCD SUPPORT SERVICES IS HERE FOR YOU CALL (toll-free) 1-855-UCD-SUPT (1-855-823-7878) Monday-Friday 9 AM-8 PM (EST) EMAIL [email protected] VISIT US ucdsupport.com Contact the Horizon UCD Support Services team for assistance with your UCD medication.

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Page 1: HORIZON UCD SUPPORT SERVICES IS HERE FOR YOU · Once the form is submitted, Horizon UCD Support Services can assist you. 3. Horizon UCD Support Services will call you to help secure

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Call Horizon UCD Support Services to speak to a member of the dedicated team for help with fi nancial questions, urea cycle disorder (UCD) medication shipments, or other questions related to your UCD medication.

Help is just a phone call away.

HORIZON UCD SUPPORT SERVICESIS HERE FOR YOU

CALL (toll-free)1-855-UCD-SUPT (1-855-823-7878)Monday-Friday 9 AM-8 PM (EST)

[email protected]

VISIT USucdsupport.com

Contact the Horizon UCD Support Services

team for assistance with your UCD

medication.

Page 2: HORIZON UCD SUPPORT SERVICES IS HERE FOR YOU · Once the form is submitted, Horizon UCD Support Services can assist you. 3. Horizon UCD Support Services will call you to help secure

Horizon UCD Support Services receives your prescription for a Horizon UCD medication.

Your dedicated Clinical Nurse Educator, with the help of a Case Manager, will get you started on your Horizon UCD medication and will:

• Work with your insurance company

• Direct you to any financial assistance programs

• Help coordinate your first shipment

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Personal support for you and your familyDid you know? The Horizon UCD Support Services team is made up of Clinical Nurse Educators, Case Managers who support them, and specialty pharmacies to provide you, your family, and your healthcare provider with help and support. Patients who are prescribed a Horizon UCD medication are assigned a dedicated Clinical Nurse Educator who will provide ongoing assistance.

How does the support team work?

Page 3: HORIZON UCD SUPPORT SERVICES IS HERE FOR YOU · Once the form is submitted, Horizon UCD Support Services can assist you. 3. Horizon UCD Support Services will call you to help secure

Together, the Horizon UCD Support Services team works to provide you with complete support for your Horizon UCD medication.

The specialty pharmacy will fill and ship your Horizon UCD medication directly to you, and can also help with:

• Refilling your medication

• Shipment of medication supplies, such as caps and syringes

Your dedicated Clinical Nurse Educator provides ongoing one-on-one support. They can assist you in many ways, including:

• Providing help on how to use your Horizon UCD medication

• Reminding you when to refill your Horizon UCD medication

• Helping you with any insurance issues that may arise

• Explaining other financial help options to assist with out-of-pocket expenses for eligible patients

• Assisting with family/life changes that may impact getting your Horizon UCD medication

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Page 4: HORIZON UCD SUPPORT SERVICES IS HERE FOR YOU · Once the form is submitted, Horizon UCD Support Services can assist you. 3. Horizon UCD Support Services will call you to help secure

© 2015 Horizon Therapeutics, Inc. All rights reserved. 0045RVT01 Printed in USA.

Four steps to starting your Horizon UCD medication1. Talk to your doctor about your Horizon UCD therapy.

2. Fill out Patient Authorization/HIPAA form. Once the form is submitted, Horizon UCD Support Services can assist you.

3. Horizon UCD Support Services will call you to help secure insurance coverage. A dedicated Clinical Nurse Educator will call you to discuss your specific needs. Or call Horizon UCD Support Services anytime using our toll-free number: 1-855-UCD-SUPT (1-855-823-7878).

4. Horizon UCD therapy is shipped directly to you, if necessary. Note: If you get a phone call from an irregular or unknown number, be aware that this might be the specialty pharmacy.

Call the toll-free number to be connected with a member of the team today:1-855-UCD-SUPT (1-855-823-7878).

Get more from ucdsupport.com• Print low-protein recipes for yourself and your family

• Download educational materials to help your friends, family, and healthcare providers learn more about your UCD

• Meet the Case Managers and individual Clinical Nurse Educators who are providing you with support