honeywell proprietary honeywell.com 1 document control number operational overview
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Honeywell Proprietary
Honeywell.com
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Operational Overview
Honeywell Proprietary
Honeywell.com
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Operational Overview: Sales ProcessHoneywell Branch Actions:• Book New Contract, assigning costs to the contract as outlined in
the approved order• Open PO in Web PO to Par3 for costs associated with the order• Forward an electronic copy of the completed “Customer Work
Book”
Honeywell Operations Manager Actions:• Reviews sales order form, signs it and faxes to Varolii Corp.• Copy of Instant Alert Plus sales order form is sent to an assigned
regional Instant Alert Plus Champion• Customer name and individual contact names are entered on the
Instant Alert Plus Installation schedule for installation tracking
Honeywell Proprietary
Honeywell.com
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Operational Overview: Implementation Process
INSTANT ALERT®PLUS Implementation Process
• Instant Alert Plus Champion assigned and notifies Sales Rep• Sales Rep Introduces Champion to customer• Champion conduct initial kickoff interview for information gathering• Customer familiarizes them self with material • Champion completes Work Request form (HWR) and send to
Varolii Professional Services• Varolii Professional Services schedules and begins the application
build (working with the customer an Champion)• Champion conducts product training (with Varolii assistance)• Varolii Professional Services provides additional support and best
practices• Customer provides approval on development application and
production application
Honeywell Proprietary
Honeywell.com
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Operational Overview: Support Process
• INSTANT ALERT®PLUS Customer Service Program– [email protected] (1-877-677-6708)
• Customer Questions • Customer Issues • Feature Enhancement Requests
– [email protected] (1-877-482-2115) • Emergency Alert Send Assistance • Network Scheduled Maintenance (Envoy will notify • Customers directly via E-mail).
Honeywell Proprietary
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QUESTIONS