HIGH PERFORMANCE TEAMS: The 4 KPIs of Success

To look at:

• Savings and benefits of High Performance Teams- Reducing risk and increasing productivity

• 4 KPIs of success and your ROI- Your scorecard and next steps

• How we work with you- A 3 phase approach

• Case study and getting started- High Performance Teams Program in action

Let’s take a moment

Is your organisation is merely surviving instead of thriving?

Businesses face many challenges just to SURVIVE:

• Increased competition• decreased margins • Increased red tape

A high performance workforce is the key to THRIVE:• Innovation and savings• Create new products• Find new customers

What are High Performance Teams?

High achievement

(RESULTS)

High engagement (SUPPORT)

High performing

teams

High Performance Teams: Amazing results

are highly engaged, perform at theirbest and achieve amazing results.

High performing teams

Low performance teamsare disengaged and have much lower performance.

High Performance Teams: Benefits and savings

SAVINGS:• Reduced sick leave and absenteeism• Fewer injuries and compensation claims• Lower turnover and improved retention• Lower conflict and customer complaints

BENEFITS:• Higher quality production hours

(worth at least twice the average hourly rate [OECD])

• Higher resiliency and lower Distress(30% of your workforce may have clinical levels of stress at any given time)

• Higher customer satisfaction and new business referrals

What do high performance teams look like?

4 Success Indicators

High Performance Teams

The 4 KPIs of success

High Achievement

KPI 1. They have a common vision and clear actionsKPI 2. There is clear accountability and performance reporting

systems

High Engagement

KPI 3. They leverage diversity and lead by exampleKPI 4. They support each other’s work/life goals

KPI 1: They have a common vision and clear actions

“Vision without action is just a dream.

Action without vision just passes the time.

Vision with action can change the world.”

Joel Barker

Question:How do you know your team is aligned around vision andaction?

Things you can do: • 1 to 5 year strategy maps

• 30, 60, 90 day action plans

• Quarterly vision and strategy sessions

• Team check-ins

KPI 1: They have a common vision and clear actions

KPI 2. There is clear accountability and performance reporting systems

“What gets measured gets managed.”

Peter Drucker

Question:Do you regularly measure and report the important performance metrics of your team?

Things you can do:• Clear accountability for action plans

• Effective team meetings

• Self governance system

• Regular pulse metrics on important KPIs.

KPI 2. There is clear accountability and performance reporting systems

KPI 3. They leverage diversity and lead by example

Diversity“…there are many parts, but one body. The eye cannot say to the hand, ‘I don’t need you!’ And the head cannot say to the feet, ‘I don’t need you!’” St Paul

Lead by example“Be the change you

wish to see in

others.” Ghandi

KPI 3. They leverage diversity and lead by example

Diversity

Question:

Is the diversity within your team an advantage or curse?

Things you can do:

• Team profiling

• Above and below the line

• Peer mentoring

Lead by example

Question:

Does your team lead by example or simply mirror the behaviour of others?

Things you can do:

• Training in communication skills

• Conflict management training

• Customer service charter

KPI 4. Awareness and support of individual work / life goals

“They who have a ‘why’ can endure any ‘how’.” Nietsche

KPI 4. Awareness and support of individual work / life goals

Question:Does your team understand and support each others work / life goals?

Things you can do:• Lifeline presentations

• Work / life strategy plans

• Peer mentoring and support

• Communication starters in every meeting

Your workforce’s current performance

No performance

Low performance

Moderate performance

High performance

KPI 1 ☐ ☐ ☐ ☐

KPI 2 ☐ ☐ ☐ ☐

KPI 3 ☐ ☐ ☐ ☐

KPI 4 ☐ ☐ ☐ ☐

What would your ROI be? www.workforcesupportsystems.com

The 4 KPIs of success

How the program works

STAGE 1: Establish solid foundations

• Establish baseline ratings against the 4 KPIs.

• Develop forward strategy for High Performance Teams.

STAGE 2: Drive for results

• Targeted interventions addressing the 4 KPIs.

• Intensive behavioural training, coaching, and performance score carding.

STAGE 3: Coach for sustainability

• Follow-up coaching and team development sessions.

• Ongoing monitoring of strategy map and action plan with performance reporting metrics.

Does it really work? Let’s look at the data

Rating %

High Performance Teams trends: Six months

Response Rate %

Engagement trends

• Job Demands improved 20 to an average of 87.75% in 6 months,suggesting an improved ability to proactively manage workload.

• Job Satisfaction improved by 11% to an average of 80.5%.

• Co-worker Support had stabilised at 78%.

• Manager Support had stabilised at 76.5% despite numerous challengesover the 6-month period.

• Staff Engagement increased by 26% to an average of 61%, which issignificantly above expected industry levels (15-30%).

TOTAL BENEFIT = $254,951.50 (six month ROI)

High Performance Teams: Six month results

Unlock the savings and benefits of

High Performing Teams

Contact UsP: +61 7 3007 5222

E: info@qeli.qld.edu.auW: www.qeli.qld.edu.au

Contact us now: We’re here to help