emotional intelligence - a success mantra for agile teams
TRANSCRIPT
Understanding Emotional Intelligence and its practical applications
Apprehending importance of Emotional Intelligence in Agile teams
Specific steps which could be taken to practice and improve the EQ skills
Objectives
Overview of Emotional Intelligence
Exploring Agile values that are consistent with Emotional Intelligence
Key components of Emotional Intelligence
Strategies to improve Emotional Intelligence
Agenda
There’s a New Kind of Intelligence in Town
”Emotional intelligence is our ability to recognize and understand emotions in yourself and others and your ability to use this awareness to manage your behaviour and relationships.”
Travis Bradberry & Jean Greaves
Why is EI so important?
What Does the Research Say about EI?
More than 50% of the people lack the motivation to keep learning and improving
4 in 10 people cannot work in teams
70% of all change initiatives fail because of: people issues, lack of teamwork, unwillingness to take initiative and inability to deal with change
Agile + Emotional Intelligence =
”Speak when you are angry and you'll make the best speech you'll ever regret.”
Laurence J. Peter
6 Facts Before We Start
Behaviour is driven by emotions
Problems at work are majorly caused by unmet emotional needs
Emotions are contagious, both positive and negative
„Don’t bring your personal problems to work ”
is unrealistic
Out of control emotions can make smart people act dumb
The Four CompetenciesPersonal Competencies
Self-Awareness• Emotional Self-
Awareness• Accurate Self-Assesment
Self-Management• Self-Control• Trustwothiness• Adaptability
Social Competencies
Social Awareness• Empathy• Organizational
Awareness• Conscientiousness
Relationship Management• Influence• Communication• Leadership• Teamwork
Personal Competencies
”I am, indeed, a king, because I know how to rule myself.”
Pietro Aretino
Self-AwarenessHow I am feeling?
Build your Self-Awareness MuscleMake time for self reflection Acknowledge your true feeling
Physically feel your emotions
Identify your values and intentions
Seek feedback from people you trust
Learn your hot buttons & triggers
Self-ManagementHow can I control my feelings?
Build your Self-Management MuscleTake a few deep breaths
Count to ten
Talk/write it out
Weigh both sides of the situation
Recognize the situation is temporary
Use positive self-talk
Social awarenessHow other are feeling from their facial expressions and other non-
verbal signals?
Build your Social Awareness MusclePractice active listening
Watch body language
Get the whole picture
Consider the needs of individuals
Greet people by name
Relationship ManagementHow will you feel if I do this?
Build your Relationship Management Muscle
Think win-win
Seek first to understand, then to be understood
Practice compassion
Adopt an „open-door” policy
Graciously receive feedback
Synergize
Would You Like A Summary?
It’s Not Too Late. EI Can Be Learnt At Any Age
ionutgrecu.comdnnsharp.com
I look forward to your feedback and questions:
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... The End.
What will you do differently as a result of this information?
Daniel Goleman - Emotional Intelligence: Why It Can Matter More Than IQ
Daniel Kahneman - Thinking, Fast and Slow.
Hendrie Weisinger - Emotional Intelligence at Work: The Untapped Edge for Success
Cary Cherniss, Daniel Goleman - The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
References