heidi a williams resume

Heidi A. Williams, CSMProfessional Profile

• Results-oriented, relationship driven IT professional with demonstrated experience in a variety of Information Technology and Business initiatives.

• Dedicated team player, highly respected by peers, team members and management.

• Proven adaptation to variety of company cultures, processes, methodologies and tools.

• Excellent written, verbal and interpersonal skills.

• Solid understanding of all phases of the software development life cycle.

• Detail-oriented with strong problem solving and solutioning background.

• Ability to comprehend the big picture.

Functional Summary

Business Analysis and Leadership Tools and MethodologiesRequirements Definition JAD Facilitation MS - Office Suite, MTM, TFS, VISIORequirements Documentation Test Coordination SharePoint Business Idea Development Test Plan Development HP Quality CenterBusiness Process Mapping Defect Tracking SQL, SQL Server, WinSQLTraining / Mentoring Regression Testing Web PublishingSystem Documentation User Acceptance Testing Rational ClearQuestChange Management Requirements Traceability Macromedia BreezeWorkflow Analysis Scope Management SnagIt Prototyping ToolGap Analysis Virtual Team Management CyveillanceImpact Assessment Risk Management RUP & Iterative DevelopmentStrategic Planning Various Diagram Techniques Agile Scrum Development

Professional Visiont Vision Tech Consulting, Inc., Urbandale, IowaExperience Scrum Master at DuPont Pioneer May 2015 – Present

• Schedules and facilitates daily standups, bi-weekly sprint reviews, retrospectives and tasking sessions. • Works with System Architect, Product Owner, Portfolio Manager, Resource Manager and other Scrum

Masters to forecast epic timelines and releases.• Creates burn down and burn up charts.• Ensures a healthy backlog by helping the team create clear and concise right-sized features/stories.• Coaches and mentors team to enable close team cooperation and collaboration to achieve goals.• Inspects the project, roles and makes changes to adapt to Scrum framework and increase productivity.• Removes impediments and shields the team from external interference.• Helps evolve the backlog.• Coordinates testing and implementation efforts.• Provides sprint and release reporting.

Textura Corporation - West Des Moines, IowaProject Manager/Scrum Master February 2015 – May 2015• Facilitated daily standups, bi-weekly sprint retrospectives and sprint planning/tasking sessions for two lo-

cal teams and two remote teams. • Produced and maintained release plans for three teams.• Created burn down and burn up charts.• Worked to implement Scrum practices across the enterprise.• Removed impediments for the teams so they can continue developing business solutions. • Prepared project status dashboard and present to stakeholders and executives.

Heidi Williams 802 NW Norton Grimes, IA 50111 (515) [email protected]

mailto:[email protected]

Visiont Vision Tech Consulting, Inc., Urbandale, IowaScrum Master/Requirements Analyst at DuPont Pioneer February 2013 – Janu-

ary 2015• Facilitated daily standups, bi-weekly sprint retrospectives and sprint tasking sessions. • Worked with System Architect, Product Owner, Portfolio Manager, Resource Manager and Scrum

Masters to forecast epic timelines.• Created burn down and burn up charts.• Maintained project backlog.• Coordinated testing and implementation efforts.• Initiated and led recurring requirements gathering discussions with Product Owner.• Wrote User Stories for a Mobile Application development.

Business Analyst at Aviva, USA September 2012 – February 2013• Facilitated requirements gathering, design sessions, problem solving, and issue resolution meetings.• Developed business requirements, specifications, testing and implementation plans.• Liaison between technical resources and business units.• Managed requirements for operational fix-it requests.• Created quality assurance checklists to ensure accurate systems development.• Coordinated testing and implementation activities.

City of Dallas Center, IowaCity Council Member December 2012 - March 2015• Adopt ordinances, resolutions, policies and regulations for the health, safety and welfare of the current

and future inhabitants of the City of Dallas Center. • Establish policies for the effective and efficient delivery of municipal services to the City of Dallas Center. • Establish goals, objectives and performance measures for the City Government.• Work with citizen advisory committees established to formulate recommendations to the City Council on

policies, projects and spending allocations. • Participate in community strategic and long-range planning.• Adopt master plans for water, wastewater, storm drainage, parks, municipal facilities to guide the City’s

future development of critical infrastructure.• Approve the municipal boundaries, sphere of influence and all annexations of land into the City.• Approve all zoning changes, subdivisions and commercial and industrial site plans.• Adopt Capital Improvements Plan.• Adopt the annual City budget.• Approve expenditures of City funds.• Promote good relations with federal, state, county, and other municipal government agencies. The Mayor

and City Council will take an active role in working with appropriate officials on Inter-jurisdictional issues and regional problems affecting the residents of Dallas Center.

• Perform other duties established by ordinance, resolution, contract or regulation.

NCMIC, Clive, IowaBusiness Analyst October 2011 - September

2012• Managed scope and resources for monthly releases.• Facilitated business requirement gathering sessions with business users, compliance team and senior

management. • Created test plans, wrote test scenarios and performed backend testing of systems.• Coordinated with business and compliance teams the testing of software solutions to ensure they met

business and compliance requirements.• Wrote and executed SQL scripts for system changes.• Coordinated system solutions with software development team.• Developed user guides and provided training to business users.• Lead effort to review and document existing business processes.



• Enhanced and streamlined the audit processes around disaster recovery and user security.

Meals from the Heartland, West Des Moines, IowaBoard of Director April 2010 - December 2015• Responsible for overall volunteer experience of 15,000 volunteers on an annual basis.• Worked with the media team to create radio spots.• Developed and implemented the Volunteer Experience strategy.• Coordinated with companies, churches and organizations to plan Mobile Hunger Fights.

Principal Financial Group, Des Moines, IowaBusiness Analyst July 2007 - October

2011• Managed scope and on/off-shore resources for quarterly releases.• Acted as a liaison between business partners and technical areas.• Responsible for the elicitation, analysis and documentation of business, functional and technical re-

quirements.• Facilitated walkthroughs and signoffs for business deliverables with appropriate project team members

and stakeholders.• Documented business process flows.• Worked with business partners to assess end-user needs.• Created test plans, wrote test scenarios and performed backend, user acceptance and regression

testing. • Estimated and scoped projects of various sizes.• Facilitated Joint Application Design (JAD) sessions with business and technical leaders to identify

functional requirements.• Coordinated with Quality Assurance team the testing of systems to ensure that the software meets

business user requirements, design specifications and development standards prior to release.• Consulted with training and education department to provide updated procedures of system changes.• Developed training and education materials for system enhancements if training resources are not

available.

Wells Fargo Home Mortgage, West Des Moines, IowaBusiness Analyst – eBusiness April 2005 – July

2007• Collaborated with the Wells Fargo Internet Advisory Board to elicit and document user requirements.• Identified areas of improvement and worked with the project team to incorporate the necessary technical

and/or business process improvements.• Executed test plans verifying expected and actual results, and recorded, reported and tracked defects

using Quality Center.• Developed test cases for regression and user acceptance testing as it related to the administration

queue. • Responsible for creating and maintaining all website administration system and process documentation. • Managed the support of 7,000+ mortgage consultant and branch websites for the distributed sales force.• Mentor and trained new team members on compliance and production issues.• Managed corporate compliance via Cyveillance technologies, and coordinated the necessary risk

mitigation tactics for websites out of compliance.

Wells Fargo Financial Information Services, Des Moines, Iowa System Liaison September 2003 – April 2005• Provided Supreme/Swift procedural direction and support to 900 plus stores worldwide.• Managed compliance issues including interest refund calculations, account rebuilds, assistance with

fraudulent account procedures.• Consistently demonstrated best in class corporate financial practices.• Adapted quickly and embraced fast paced and ever changing work environment.



• Proficient at posting collection transactions (judgments, term settlements, charge off, etc.).

Wells Fargo Financial, Alexandria, VirginiaCustomer Service Representative for Dealer Relations March 1995 – March

2000• Responsible for soliciting and underwriting closed end real estate loans. • Calculated loan-to-value and debt-to-income ratios, reviewed credit reports, title searches and ap-

praisals, and loan document preparation. • Approved/rejected small closed end loans, revolving sales and loans, and credit cards.• Implemented daily branch processes: opening, closing, balancing, payment posting, and paid out

processing.• Mentored new employees by performing a variety of training procedures and assistance.

Norwest Bank, Urbandale, IowaBank Teller / Vault Teller February 1991 – February

1995• Worked to cross-sell a variety of Norwest Family Products.• Processed client transactions paying particular attention to relationship building with the customers.• Responsible for opening and closing checking, savings and ATM accounts.• Provided mentoring support to Bankers and Tellers.

Education William Penn University, Iowa B2T Training™Bachelor’s Degree Essential Skills for Business Analysis

Business Management Detailing Business Data RequirementsFinance & Marketing

Certified ScrumMaster®Scrum Alliance



heidi a williams resume

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