healthcare technology solutions. one powerful source.™ copyright © 2005 the trizetto group,...

Healthcare technology solutions. One powerful source.Healthcare technology solutions. One powerful source.™™

Copyright © 2005 The TriZetto Group, Inc. Confidential

Capstone Presentation

Rich Kerian, SVP Payer SoftwareJanuary 26, 2005


The Team

About TriZetto

Agenda

The Projects

The NJIT Capstone project and The TriZetto Group


Company Profile

Public company (NASDAQ: TZIX) Headquartered in Newport Beach, CA Focused exclusively on the healthcare

business Comprehensive, industry leading IT solutions $250M+ annual revenue 1,500+ employees in 14 locations

250+ employees in Union, NJ 500+ customers, serving over 100 million

lives


TriZetto Services to Help Our Customers Succeed

Application Hosting & Management

Outsourced Business & Technology Services

Professional Consulting Services

Implementation, Integration & PMO

Seamless integration of people, processes and technology to effectively manage the healthcare administrative processes


TriZetto Customer Base

Solutions touching 40% of the US insured population


Enhancing our Customer Service

Technical & application support teams

Need to move in the direction of self help

Need our online support to be as market leading as the software products we produce

We support the commercial software we develop (currently 5 releases)

Customer Services Online (CSO)

Want to provide an experience commensurate with the value of our software


Our vision for the future of the CSO

Fix download section

Some dynamic content with limited searching

Limited content management system

Contact Support email forms

Static front-door and sections

Limited content based security

Today

Fix Patch Management

Dynamic site with personalization and full site search

Robust site administration and user manager

Online support with self help, knowledge bases & collaboration

Targeted content and messaging based on user ID and profile

Sophisticated security architecture

Tomorrow


Creating a system to support collaboration

User guides & technical documents are made available on both the CSO and company Intranet

Software requirements documents are written by customers, customer groups, internal stakeholders and development staff

How documentation serves our business

Standards and best practices are documented and presented on the Intranet

We support the documentation and publishing of customer group activities


Our vision for a document management system

Single-source document storage with publishing capabilities to Intranet and Customer Services site

Web-based document administrator and user manager

User/group based document security

Version control with check-in/check-out capability

Batch upload multiple documents

Advanced keyword and field-base search

Objectives

Document builder


Ensuring your success and education

Rich Kerian, SVP Payer Development

Alan Kamis, PMP, Sr. Director PMO

David Linton, Director Quality Management

John Massaro, Director Software Engineering

Michael Bielen, Web Development Specialist

Mark Scarano, PMP, Sr. Project Manager

The TriZetto Team

healthcare technology solutions. one powerful source.™ copyright © 2005 the trizetto group,...

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