hcn training ii qs and siqs_11-11-11
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IIQs and SIQs Nov 092
What we’ll cover• IIQ and SIQ overview• The purpose of IIQs• Types and weightings of IIQs• Developing good IIQs• The purpose of SIQs• Developing good SIQs
IIQs and SIQs Nov 093
Job Plan: IIQs and SIQs
ProfileJob
DevelopJob Plan
IdentifyCandidates
InterviewOnline &
Document
Reviewand
Adjust
Interview& Make
Decisions
Writing a compelling job plan with relevant screening questions
IIQs and SIQs Nov 094
OverviewInitial Interview Questions (IIQs)
• 15 to 20 multiple choice questions • Scored and ranked• Designed to identify qualified candidates
Secondary Interview Questions (SIQs)• 2 to 3 open-ended questions• Typically behavioral based• The equivalent of a first round interview• Assesses key performance criteria and
communication skills
IIQs and SIQs Nov 095
Initial Interview Questions
IIQs and SIQs Nov 096
Categories of IIQs
Type Example
Basic information
• Residency/eligibility• Compensation history, goals• Relocation• Travel
Behavioral • “When an irate caller calls….”• “When an employee fails to meet a deadline I
typically….”
Experiential • “I have worked as a field engineer in the following industries…”
• “Of the following degrees or certifications, I have…”
Quiz/Knowledge
• “I would use a pivot table to…”• “The error in the following line of code will result in…”
IIQs and SIQs Nov 097
Weighting IIQsIIQs can be weighted in 3 ways:• Total points that can be earned for question• For each answer within a question - the percentage
of total points possible for that particular question• Type of question - “Score”, “Knockout” or
“Forward” - has an impact on the entire set of IIQsTotal possible points
%tage of total
type of question
IIQs and SIQs Nov 098
Weighting IIQs
• “Score” designation means that the question will be scored
• A “Forward” designation means that regardless of the total score, the candidate will automatically be forwarded to the SIQs
• A “Knockout” designation means that the candidate will be automatically disqualified
• A “Forward” designation overrides a “Knockout”
automaticknockout
automaticforward
IIQs and SIQs Nov 099
Weighting IIQs (cont.)• The default required minimum score is set
to 70%• You can adjust the score until a ideal flow is
reached
IIQs and SIQs Nov 0910
Types of IIQs and Point Value
Type Description Point Value
Essential If the candidate does not possess this attribute, he/she may be out. These questions usually have an “K” designation.
15
Primary These attributes are primary functions of the position and the possession of several, not all, of them is necessary.
10
Preferences These attributes are nice to have, but are easily overlooked if the above are met.
5
Data Point The purpose of this question is to obtain specific data on the candidate, not evaluate the individual.
1
3rd section of job plan
IIQs and SIQs Nov 0911
Creating IIQs – Best Practices• Between 18 and 25 questions • Primary attributes should make up the bulk
of the questions• Essential attributes should be used more
sparingly• At least one “Forward” answer
• based on highly quantifiable experience• Occasionally interject humorous questions • Group the same subject matter questions
together
IIQs and SIQs Nov 0912
Proper Scoring
(5 pts) I have given presentations to groups of:100% S Over 100 people100% S 51 to 100 people95% S 11 to 50 people90% S Up to 10 people0% S N/A - I am new to giving presentations, but would like to learn
(5 pts) I have given presentations to groups of:75% S Over 100 people100% S 51 to 100 people50% S 11 to 50 people25% S Up to 10 people0% S N/A - I am new to giving presentations, but would like to learn
Poor
Good
IIQs should be designed so that they reward the most qualified candidates for the position
IIQs and SIQs Nov 0913
Answers Should Not be ObviousAn effective IIQ should have several viable choices so that the candidate cannot guess the correct response
(10 pts) When I am completely lost on a project or task, I generally:0% S Keep working until I figure it out – regardless of how long it takes100% S Ask for help so that I get back on the right track0% S Leave it and move on to the next task0% S Ask for a different task that better matches my skills0% S Throw myself down a flight of stairs to avoid the issue
(5 pts) My references will describe my organizational and prioritization skills as: 75% S Consistent. I am well organized and prioritize well and am always dependable100% S Meticulous. I am highly organized and have excellent prioritization skills0% S Up in the air. I thrive on being assigned multiple tasks and trying to get them completed by the end of each day25% S Creative. I have a looser sense of organization and prioritizing because I'm always looking for more efficient ways to complete my tasks
Poor
Good
IIQs and SIQs Nov 0914
Limit Questions to One SkillBe sure to not use IIQs that involve too many variables – ask about one skill at a time.
(15 pts) A major aspect of this job will involve managing the work of software developers and architects. I would shine in this aspect of the job because:
0% S I would be new to managing the work of software developers and software architects 0% S I do not have a computer science degree nor have I been titled a SW engineer, SW developer or SW architect. I am not sure how I would do in assessing and managing the work of developers and architects 0% S I do not have a computer science degree nor have I been titled a SW engineer, SW developer or SW architect. However I am sure I still would be able to assess and manage the work of developers and architects 100% S I have solid experience as a SW engineer, SW developer or SW architect. I am confident in my ability to assess and manage the work of a development team and I am especially adept in Java 100% S I have solid experience as a SW engineer, SW developer or SW architect. I am confident in my ability to assess and manage the work of a development team and I am especially adept in .NET
Poor
IIQs and SIQs Nov 0915
Always Provide an Answer Option Be sure to always consider all answer possibilities and include them. The
candidate must have a response option.
(5pts) The highest level of education I have attained is a/an: 0% S High school diploma or some college experience, but no BA/BS degree75% S High school diploma or some college experience AND work experience in a QA or technical support capacity100% S Undergraduate degree in computer science, engineering, or related field80% S Undergraduate degree NOT in computer science, engineering, or related field75% S Graduate degree NOT in computer science, engineering, or related
field100% S Graduate degree in computer science, engineering, or related field
Good
IIQs and SIQs Nov 0916
IIQ Recommend ordering• Location• Education• Essential attributes• ...• Primary attributes• ...• Preferences and data-points• ...• W2 last 2 years• Salary expectations• Work eligibility• Confirmation
18 to 25 questions
IIQs and SIQs Nov 0917
Common mistakes: IIQs• Not being specific with skills experience• Responses not making a sentence with question• Lower case and periods• Inappropriate question point value• Inappropriate percentage values• Asking more than one question• Obviously wrong or right answers• “You” instead of “I”• Repetition of words in answers• Not covering all bases/experience levels• Using inappropriate library questions
IIQs and SIQs Nov 0918
Evaluating IIQs - #1
(5 pts) I have delivered technical training to groups of:100% S Delivered to over 100 people.100% S Delivered to 51 to 100 people.95% S Delivered to 10 to 50 people.90% S Delivered to Up to 10 people.0% S N/A - I am new to technical training, but would like to learn.
What is the problem with this IIQ? How could you improve it?
IIQs and SIQs Nov 0919
Evaluating IIQs - #2What is the problem with this IIQ? How could you improve it?
(5 pts) When my sales cold calls end with a “no”, I 0% S keep calling back and being assertive until I get a “yes”100% S ask my manager for assistance and coaching0% S ask for a different cold-call client list0% S throw myself down a flight of stairs to avoid the issue
IIQs and SIQs Nov 0920
Evaluating IIQs - #3What is the problem with this IIQ? How could you improve it?
(5pts) Regarding your MS PowerPoint skills, your level of expertise is:
0% N You don’t know PowerPoint25% S You have basic PowerPoint skills50% S You have used it somewhat - you have intermediate PowerPoint skills80% S You have advanced PowerPoint skills100% F You are an expert PowerPoint user
IIQs and SIQs Nov 0921
Secondary Interview Questions
IIQs and SIQs Nov 0922
What are SIQs?• Secondary Interview Questions (SIQs) are the candidates
opportunity to brag about their experience• These questions should focus entirely on the essential and
primary attributes• Ask the HM to give you specific questions he or she asks
during an interview or phone screen • You should have a high correlation between the SIQ’s and
the tasks and soft skills described in the 3rd paragraph
IIQs and SIQs Nov 0923
SIQ Question Topics
Topic Example
Experiences “Tell us about a time when your operational audit uncovered a serious issue. How did you fix it? What was your role?”
Situational “Auditors and operations teams often disagree over important issues. Describe a time when you have managed a similar or applicable situation. How did you resolve the disagreement?”
Related to current
company issue
“How do you think Yahoo’s release of Panama will impact the interactive marketing of the Google-centric small and mid-sized business users?”
IIQs and SIQs Nov 0924
Common mistakes: SIQs
• Not having an open-ended question• Asking questions that can be answered in a few words• Asking too many questions in one SIQ• Not focusing on an essential or primary attribute• Being too vague• Asking hypothetical questions • Not asking for challenges, difficulties and how they
overcame them• Not allowing candidates to brag about themselves• Asking questions that should be in the IIQs• Asking “What is your experience with
<skill/technology>?”
IIQs and SIQs Nov 0925
Evaluating SIQsWhat is the problem with each SIQ? How could you
improve it?
Discuss your level of expertise and experience using Microsoft PowerPoint. How many management presentations have you developed in the last five years?
In your sales career was there a time when you initially got “nos” from a particular client and eventually turned the client around?
What makes you the right fit for this job? What would appeal to you about this job? What do you like doing?
Tell us about a time where you had to learn something new on your own without assistance?
What was your most challenging management experience while you were at your last company?
What is your level of experience with J2EE? How familiar are you with the Unix operating system?
IIQs and SIQs Nov 0926
Review
IIQs and SIQs Nov 0927
Review Questions• What is the purpose an IIQ and a SIQ?• How many IIQs and SIQs should you have in a plan?• List the 3 ways that a IIQ can be weighted.• Knockout and Forward – which overrides the other?• List the 4 types of IIQ questions and associated point
values.• List two common SIQ mistakes.