growing the lean community - core
TRANSCRIPT
Research Sponsored By LAI
LESATLean Enterprise
Self-Assessment ToolApril 11, 2001
Growing theLean Community
An LAI Plenary Conference
Presented By:Deborah Nightingale
LAI
Nightingale - 2 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Overview
➢Background
➢LESAT Development Process
➢LESAT Architecture and Practices
➢Assessment Process
➢Next Steps / Schedule
Nightingale - 3 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
TTLRoadmaps
TTLRoadmaps
LEM Principles & Practices
LEM Principles & Practices
LESATSelf Assessment
LESATSelf AssessmentAssessment
LAI Enterprise Tool Triad
Best PracticesImple
men
tatio
n
Nightingale - 4 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
What Is LESAT?
➢ A tool for self-assessing the presentstate of “leanness” of an enterpriseand its readiness to change
➢ Comprised of:
➢ Capability maturity model for enterpriseleadership, life cycle and enablingprocesses
➢ Supporting materials: (instructions manual,scoring guide, etc.)
Ass
essm
ent M
atri
x
WorldClass
Nightingale - 5 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Approach: Evaluation of ExistingAssessment Tools
➢ Conducted analysis of existing tools vs. requirements
➢ Types of assessment tools
➢ Maturity matrices (Boeing, SEI, SAE J4000)
➢ Quality of document processes (Baldrige, Shingo Prize)
➢ Outcome based, measured change in performance (Evidenceof Lean, Financial Scorecard)
➢ None of the existing tools met key requirements
➢ Did not address entire enterprise (most focused on factoryfloor) nor integration aspects
➢ Did not provide a gap analysis
➢ Did not identify “next steps” to take
Nightingale - 6 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
LESAT Tool Requirements(Survey of LAI Stakeholders)
➢ Simple, easy to use and minimal time to create
➢ Instructions and mechanism for use
➢ Standard and clear definitions
➢ Focus on lean attributes
➢ Alignment with business performance planning (goalsand results)
➢ Provides guidance for “next steps”
➢ Gap analysis capability
➢ Ability to accommodate both single and alignedorganizations (teaming, partnerships, suppliers) withinan enterprise
Nightingale - 7 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level ModuleAlpha Testing Feedback
➢ High enthusiasm for executive-level tool
➢ Strong support for linkages to enterprisetransition to lean roadmap
➢ Suggested simplification and strong integrativefocus for practices
➢ Strategic and enterprise-level issues given highpriority
5 Companies (9 sites)7 Government (2 SPOs, 5 DCM sites),
2 Lean Aerospace Initiatives (LAI, UK LAI)
Nightingale - 8 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Lean Enterprise SelfAssessment Tool Architecture
Section I Section II Section III
Lean
Transformation
/ Leadership
Life
Cycle
Processes
Enabling
Infrastructure
Processes
Nightingale - 9 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
LESAT Architecture
Section ILean
Transformation / Leadership
Section IILife
Cycle Processes
Section IIIEnabling
Infrastructure Processes
Nightingale - 10 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level Section I
➢Practices directly linked to enterprise Transition toLean Model (TTL)
➢Assesses the following elements:➢Strategic integration
➢Leadership and commitment
➢Value stream analysis and balancing
➢Change management
➢Structure and systems
➢Lean transformation planning, execution and monitoring
++
++
Section I: Lean Transformation/Leadership
LESAT Maturity Matrix Template
Name and brief description of one of the Primary Activities or Process Areas
DiagnosticQuestions
Generic questions regarding the performance of the enterpriserelative to this Primary Activity on TTL Roadmap
Lean Indicators Lean behaviors that an enterprise will exhibit as it proceedson its Lean transformation
LP#LeanPractices Capability Levels
Level 1 Level 2 Level 3 Level 4 Level 5A specificLeanpracticeassociatedwith thisPrimaryActivity
Statementdescribinglittleawarenessof this Leanpractice
Statementdescribingworld-classbehavior forthis Leanpractice
Nightingale - 11 © 2001 Massachusetts Institute of Technology web.mit.edu/lean
Nightingale - 12 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Adopt LeanParadigm
Long Term Cycle
Short Term Cycle
Entry/Re-entryCycle
Create & RefineImplementation Plan
Focus on ContinuousImprovement
Implement Lean Initiatives
EnterpriseStrategicPlanning
Decision to Pursue
Enterprise Transformation
Focus on theValue Stream
InitialLean
Vision
Detailed Lean
Vision
LeanImplementation
Framework
Develop Lean Structure &Behavior
Enterprise Level
Implementation Plan
Outcomes on Enterprise
Metrics
Environmental Corrective
Action IndicatorsDetailed
Corrective ActionIndicators
+
+
Enterprise Transition To Lean(TTL) Roadmap
Nightingale - 13 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
I.B. Adopt Lean Paradigm
I.B Adopt Lean Paradigm - Transitioning to lean requires a significant modification to the business model of the enterprise. It is imperative that the enterpriseleadership understands and buys into the lean paradigm since they will be responsible for creating a vision for doing business, behaving and seeing value infundamentally different ways.Diagnostic Questions • Do enterprise leader and senior managers understand the lean paradigm at the enterprise level?
• Have all senior managers made a commitment to enthusiastically support a lean transformation?Lean Indicators • Lean transformation progress is integral to all senior leadership discussions and events
• Senior managers are championing the enterprise transformation.
Capability LevelsLP# Lean Practices
Level 1 Level 2 Level 3 Level 4 Level 5B.1 Education in ‘Lean’ for
Enterprise Leaders
Learning the new,“unlearning” the old
Little interest in learninglean principles isevident amongenterprise leadership
Actively seekingopportunities to learnabout lean; initial graspof the extent of theparadigm shift for theircompany
Continuously applyingand adopting leanlearning
Actively sharing theorganization’sexperiences inimplementing lean;promoting lean learningwithin extendedenterprise
Senior leaderscontribute to & advancethe development /refinement of the bodyof knowledge aboutlean
B.2 Senior ManagementCommitment
Senior managementleading it personally
Level of commitmentamong senior managersis variable – someendorse while othersmay actively resist
Senior managers buyinto group commitment;senior managers whocannot or will not adaptare replaced
“Lean” is integral in allaspects of enterprise-wide meetings, seniorstaff meetings, etc.;senior managerspersonally and visiblylead lean transition
Senior managers arelean champions intransforming theenterprise
Senior managersmentor & foster leanchampions internally &through the extendedenterprise
B.3 Lean EnterpriseVision
New mental model ofthe enterprise
Senior leaders havevarying visions of lean,from none to welldefined
Senior leaders adoptcommon vision of lean
Lean vision has beencommunicated and isunderstood by mostemployees
Common vision of leanshared by the extendedenterprise
All stakeholders haveinternalized the leanvision and are an activepart of achieving it
B.4 A Sense of Urgency
The primary drivingforce for lean
Scan of environmentidentifies competitivethreats & need foraction
Enterprise seniorleaders develop anurgent & compellingcase for the leantransformation
Urgent & compellingcase for leantransformation has beencommunicated & theorganization ralliesbehind it
Urgent & compellingcase for lean expandedto & accepted by keysuppliers
Urgent & compellingcase for lean expandedto & acceptedthroughout theextended enterprise
Nightingale - 14 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Diagnostic Questions
➢Do enterprise leader and senior managers
understand the lean paradigm at the
enterprise level?
➢Have all senior managers made a
commitment to enthusiastically support a
lean transformation?
Nightingale - 15 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
I.B. Adopt Lean Paradigm
I.B Adopt Lean Paradigm - Transitioning to lean requires a significant modification to the business model of the enterprise. It is imperative that theenterprise leadership understands and buys into the lean paradigm since they will be responsible for creating a vision for doing business, behaving andseeing value in fundamentally different ways.Diagnostic Questions • Do enterprise leader and senior managers understand the lean paradigm at the enterprise level?
• Have all senior managers made a commitment to enthusiastically support a lean transformation?Lean Indicators • Lean transformation progress is integral to all senior leadership discussions and events
• Senior managers are championing the enterprise transformation.
Capability LevelsLP# Lean Practices
Level 1 Level 2 Level 3 Level 4 Level 5B.1 Education in ‘Lean’
for EnterpriseLeaders
Learning the new,“unlearning” the old
Little interest inlearning leanprinciples is evidentamong enterpriseleadership
Actively seekingopportunities to learnabout lean; initialgrasp of the extent ofthe paradigm shift fortheir company
Continuouslyapplying andadopting leanlearning
Actively sharing theorganization’sexperiences inimplementing lean;promoting leanlearning withinextended enterprise
Senior leaderscontribute to &advance thedevelopment /refinement of thebody of knowledgeabout lean
B.2 Senior ManagementCommitment
Senior managementleading it personally
Level of commitmentamong seniormanagers is variable– some endorsewhile others mayactively resist
Senior managers buyinto groupcommitment; seniormanagers whocannot or will notadapt are replaced
“Lean” is integral inall aspects ofenterprise-widemeetings, senior staffmeetings, etc.; seniormanagers personallyand visibly lead leantransition
Senior managers arelean champions intransforming theenterprise
Senior managersmentor & foster leanchampions internally& through theextended enterprise
B.3 Lean EnterpriseVision
New mental model ofthe enterprise
Senior leaders havevarying visions oflean, from none towell defined
Senior leaders adoptcommon vision oflean
Lean vision has beencommunicated and isunderstood by mostemployees
Common vision oflean shared by theextended enterprise
All stakeholders haveinternalized the leanvision and are anactive part ofachieving it
B.4 A Sense of Urgency
The primary drivingforce for lean
Scan of environmentidentifies competitivethreats & need foraction
Enterprise seniorleaders develop anurgent & compellingcase for the leantransformation
Urgent & compellingcase for leantransformation hasbeen communicated& the organizationrallies behind it
Urgent & compellingcase for leanexpanded to &accepted by keysuppliers
Urgent & compellingcase for leanexpanded to &accepted throughoutthe extendedenterprise
Nightingale - 16 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Lean Indicators
➢Lean transformation progress is integral toall senior leadership discussions andevents
➢Senior managers are championing theenterprise transformation
Nightingale - 17 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
I.B. Adopt Lean Paradigm
I.B Adopt Lean Paradigm - Transitioning to lean requires a significant modification to the business model of the enterprise.It is imperative that the enterprise leadership understands and buys into the lean paradigm since they will be responsible forcreating a vision for doing business, behaving and seeing value in fundamentally different ways.Diagnostic Questions • Do enterprise leader and senior managers understand the lean paradigm at the enterprise
level?• Have all senior managers made a commitment to enthusiastically support a lean
transformation?Lean Indicators • Lean transformation progress is integral to all senior leadership discussions and events
• Senior managers are championing the enterprise transformation.
Capability LevelsLP# Lean Practices
Level 1 Level 2 Level 3 Level 4 Level 5B.1 Education in ‘Lean’ for
Enterprise Leaders
Learning the new,“unlearning” the old
Little interest in learninglean principles isevident amongenterprise leadership
Actively seekingopportunities to learnabout lean; initial graspof the extent of theparadigm shift for theircompany
Continuously applyingand adopting leanlearning
Actively sharing theorganization’sexperiences inimplementing lean;promoting lean learningwithin extendedenterprise
Senior leaderscontribute to &advance thedevelopment /refinement of thebody of knowledgeabout lean
B.2 Senior ManagementCommitment
Senior managementleading it personally
Level of commitmentamong senior managersis variable – someendorse while othersmay actively resist
Senior managers buyinto group commitment;senior managers whocannot or will not adaptare replaced
“Lean” is integral in allaspects of enterprise-wide meetings, seniorstaff meetings, etc.;senior managerspersonally and visiblylead lean transition
Senior managers arelean champions intransforming theenterprise
Senior managersmentor & foster leanchampions internally& through theextended enterprise
B.3 Lean EnterpriseVision
New mental model ofthe enterprise
Senior leaders havevarying visions of lean,from none to welldefined
Senior leaders adoptcommon vision of lean
Lean vision has beencommunicated and isunderstood by mostemployees
Common vision of leanshared by the extendedenterprise
All stakeholders haveinternalized the leanvision and are anactive part ofachieving it
B.4 A Sense of Urgency
The primary drivingforce for lean
Scan of environmentidentifies competitivethreats & need foraction
Enterprise seniorleaders develop anurgent & compellingcase for the leantransformation
Urgent & compellingcase for leantransformation has beencommunicated & theorganization ralliesbehind it
Urgent & compellingcase for lean expandedto & accepted by keysuppliers
Urgent & compellingcase for leanexpanded to &accepted throughoutthe extendedenterprise
Nightingale - 18 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level Section I: Example
Level 1
I.B.3 Lean Enterprise Vision - new mental model of the enterprise
Senior leaders have varying visions of lean, from noneto well defined
Level 2
Level 3
Level 4
Level 5
Senior leaders adopt common vision of lean
Lean vision has been communicated and is understoodby most employees
Common vision of lean shared by the extendedenterprise
All stakeholders have internalized the lean vision & arean active part of achieving it
Nightingale - 19 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
LESAT Architecture
Section ILean
Transformation / Leadership
Section IILife
Cycle Processes
Section IIIEnabling
Infrastructure Processes
Nightingale - 20 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level Section II
Assess:
➢ Enterprise level core processes
➢ Acquisition
➢ Program Management
➢ Requirements Definition
➢ Product/Process Development
➢ Supply Chain Management
➢ Production
➢ Distribution and Support
➢ Key integrative practices
Section II: Life Cycle Processes
Nightingale - 21 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
II.C. Develop Product and Process
II C. Develop Product and ProcessDiagnostic Questions • Are life-cycle stakeholders involved in product development?
• Are products and processes being developed concurrently?Lean Indicators • Design cycle is shorter.
• Downstream design considerations considered at beginning.• Significant reduction in design changes.
LPLean
Capability Levels
# Practices Level 1 Level 2 Level 3 Level 4 Level 5C.1. Incorporate
customer valueinto design ofproducts andprocesses
Understandingcustomer value allowscontinuousimprovement of productand process
Customer inputscaptured only at thebeginning of thedevelopment
Customer inputsconsidered qualitativelythrough top-levelliaison and occasionalreviews.
The customer isformally represented onIntegrated ProductTeams (IPT) andfeedback mechanismsexist to facilitate timelydesign iterations
Customer is activelyinvolved with the IPTat multiple levels tojointly improve theeffectiveness andquality of the productand process design
Customer is routinelyinvolved with IPT viaeffective, continuouscommunication.Sharing of benefits iswell established; Valuequantification andtradeoffs are acontinuous andautomatic part of theprocess.
C.2. Incorporatedownstreamstakeholder values(manufacturing,support, etc.) intoproducts &processes
Understandingdownstreamstakeholders allowsvalue to flow seamlesslyto customer
Manufacturing issuesare considered late indesign
Manufacturing &assembly issues areconsidered earlier inprojects, but in an adhoc manner. Supplier& cost considerationsare limited
Multi-functional teamsinclude somedownstream disciplinesand key suppliers
Priorities ofdownstreamstakeholders quantifiedas early as possible indesign, and used forprocess evaluation andimprovement
Downstreamstakeholders’ values inthe extended enterpriseare quantified, andbalanced via tradeoffs,as a continuous part ofthe process
Nightingale - 22 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Diagnostic Questions
➢Are life cycle stakeholders involved in
product development?
➢Are products and processes being
developed concurrently?
Nightingale - 23 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
II.C. Develop Product and Process
II C. Develop Product and ProcessDiagnostic Questions • Are life-cycle stakeholders involved in product development?
• Are products and processes being developed concurrently?Lean Indicators • Design cycle is shorter.
• Downstream design considerations considered at beginning.• Significant reduction in design changes.
LPLean
Capability Levels
# Practices Level 1 Level 2 Level 3 Level 4 Level 5C.1. Incorporate customer
value into design ofproducts andprocesses
Understandingcustomer value allowscontinuousimprovement of productand process
Customer inputscaptured only at thebeginning of thedevelopment
Customer inputsconsidered qualitativelythrough top-level liaisonand occasional reviews.
The customer isformally represented onIntegrated ProductTeams (IPT) andfeedback mechanismsexist to facilitate timelydesign iterations
Customer is activelyinvolved with the IPT atmultiple levels to jointlyimprove theeffectiveness andquality of the productand process design
Customer is routinelyinvolved with IPT viaeffective, continuouscommunication. Sharingof benefits is wellestablished; Valuequantification andtradeoffs are acontinuous andautomatic part of theprocess.
C.2. Incorporatedownstreamstakeholder values(manufacturing,support, etc.) intoproducts & processes
Understandingdownstreamstakeholders allowsvalue to flow seamlesslyto customer
Manufacturing issuesare considered late indesign
Manufacturing &assembly issues areconsidered earlier inprojects, but in an adhoc manner. Supplier &cost considerations arelimited
Multi-functional teamsinclude somedownstream disciplinesand key suppliers
Priorities of downstreamstakeholders quantifiedas early as possible indesign, and used forprocess evaluation andimprovement
Downstreamstakeholders’ values inthe extended enterpriseare quantified, andbalanced via tradeoffs,as a continuous part ofthe process
Nightingale - 24 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Lean Indicators
➢Design cycle is shorter
➢Downstream design considerationsconsidered at beginning
➢Significant reductions in design changes
Nightingale - 25 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
II.C. Develop Product and Process
II C. Develop Product and ProcessDiagnostic Questions • Are life-cycle stakeholders involved in product development?
• Are products and processes being developed concurrently?Lean Indicators • Design cycle is shorter.
• Downstream design considerations considered at beginning.• Significant reduction in design changes.
LPLean
Capability Levels
# Practices Level 1 Level 2 Level 3 Level 4 Level 5C.1. Incorporate customer
value into design ofproducts andprocesses
Understandingcustomer value allowscontinuousimprovement of productand process
Customer inputscaptured only at thebeginning of thedevelopment
Customer inputsconsidered qualitativelythrough top-level liaisonand occasional reviews.
The customer isformally represented onIntegrated ProductTeams (IPT) andfeedback mechanismsexist to facilitate timelydesign iterations
Customer is activelyinvolved with the IPT atmultiple levels to jointlyimprove theeffectiveness andquality of the productand process design
Customer is routinelyinvolved with IPT viaeffective, continuouscommunication. Sharingof benefits is wellestablished; Valuequantification andtradeoffs are acontinuous andautomatic part of theprocess.
C.2. Incorporatedownstreamstakeholder values(manufacturing,support, etc.) intoproducts & processes
Understandingdownstreamstakeholders allowsvalue to flow seamlesslyto customer
Manufacturing issuesare considered late indesign
Manufacturing &assembly issues areconsidered earlier inprojects, but in an adhoc manner. Supplier &cost considerations arelimited
Multi-functional teamsinclude somedownstream disciplinesand key suppliers
Priorities of downstreamstakeholders quantifiedas early as possible indesign, and used forprocess evaluation andimprovement
Downstreamstakeholders’ values inthe extended enterpriseare quantified, andbalanced via tradeoffs,as a continuous part ofthe process
Nightingale - 26 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level Section II: Example
Level 1 Manufacturing issues are considered late in design
Level 2
Level 3
Level 4
Level 5
Manufacturing & assembly issues are considered earlier in projects, but inan ad hoc manner. Supplier & cost considerations are limited
Multi-functional teams include some downstream disciplines and keysuppliers
Priorities of downstream stakeholders quantified as early as possible indesign, and used for process evaluation and improvement
Downstream stakeholders’ values in the extended enterprise are quantified,and balanced via tradeoffs, as a continuous part of the process
II.C.2 Incorporate downstream stakeholder values (manufacturing,support, etc.) into products & processes - Understanding downstreamstakeholders allows value to flow seamlessly to customer
Nightingale - 27 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
LESAT Architecture
Section ILean
Transformation / Leadership
Section IILife
Cycle Processes
Section IIIEnabling
Infrastructure Processes
Nightingale - 28 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level Section III
Assess critical supporting processes
➢ Finance
➢ Information Technology
➢ Human Resources
➢ Environmental Health & Safety
Section III: Enabling Infrastructure
Nightingale - 29 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Section III - Enabling Infrastructure
Section III - ENABLING INFRASTRUCTUREDefinition: To achieve a successful lean transformation, the enterprise infrastructure must support the implementation of lean principles, practices & behavior.
Diagnostic Questions • Are common tools and systems being used across the enterprise?
• How well has the financial and accounting systems been integrated with non-traditional measures of value creation?
• How well can stakeholders retrieve financial information as required?
• Are human resource practices reviewed to assure intellectual capital matches process needs?
• Are enabling infrastructure processes being aligned to value stream flow?
• Do processes create the least amount of environmental hazards practical?
• Is the information technology system compatible with stakeholder communication and analysis needs?Lean Indicators • Workforce skills have improved to support lean implementation.
• Financial and other performance measures are balanced.
• Compatible information systems exist across the extended enterprise.
LPLean
Capability Levels
# Practices Level 1 Level 2 Level 3 Level 4 Level 5A. Common Tools and
Systems
Assuring compatibility,reducing costs
Tools and systems varyby program or workcenter
Have identified highleverage opportunitiesfor common tools andsystems; initialdeployment in a fewareas
Plans are in place forachieving common toolsand systems and havebeen implemented tovarying degrees acrossmost areas
Common tools andsystems have beenimplemented across theenterprise
Compatibility of toolsand systems with thoseof enterprise partners inthe extended enterprise
B. Financial systemsupports leantransformation
Lean requires accurateassessment of valuestream activities
Finance systemprovides basic balancesheet & cost accountingdata; there is littleawareness andexploration of broadersupport roles forfinance.
Analytical tools areprovided by the financialsystems to assist usersin planning andprogramming activities(e.g., cash flow, returns,NPV, etc.)
Initiatives are under wayto apply new andsystematic approachesto the use of financialdata across theenterprise (e.g., activity-based costing, lifecyclecost accounting, totalcost accounting, etc.)
Set of financialmeasures integrateswith non-traditionalmeasures of valuecreation (e.g.,intellectual capital,balanced scorecard,etc.)
Seamless integrationacross the extendedenterprise withemphasis onmeasurement of valuecreation for allstakeholders
Nightingale - 30 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Diagnostic Questions
➢Are common tools and systems being used across theenterprise?
➢How well has the financial and accounting systems beenintegrated with non-traditional measures of value creation?
➢How well can stakeholders retrieve financial information asrequired?
➢Are human resource practices reviewed to assureintellectual capital matches process needs?
➢Are enabling infrastructure processes being aligned to valuestream flow?
➢Do processes create the least amount of environmentalhazards practical?
➢Is the information technology system compatible withstakeholder communication and analysis needs?
Nightingale - 31 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Section III - Enabling Infrastructure
Section III - ENABLING INFRASTRUCTUREDefinition: To achieve a successful lean transformation, the enterprise infrastructure must support the implementation of lean principles, practices & behavior.
Diagnostic Questions • Are common tools and systems being used across the enterprise?
• How well has the financial and accounting systems been integrated with non-traditional measures of value creation?
• How well can stakeholders retrieve financial information as required?
• Are human resource practices reviewed to assure intellectual capital matches process needs?
• Are enabling infrastructure processes being aligned to value stream flow?
• Do processes create the least amount of environmental hazards practical?
• Is the information technology system compatible with stakeholder communication and analysis needs?Lean Indicators • Workforce skills have improved to support lean implementation.
• Financial and other performance measures are balanced.
• Compatible information systems exist across the extended enterprise.
LPLean
Capability Levels
# Practices Level 1 Level 2 Level 3 Level 4 Level 5A. Common Tools and
Systems
Assuring compatibility,reducing costs
Tools and systems varyby program or workcenter
Have identified highleverage opportunitiesfor common tools andsystems; initialdeployment in a fewareas
Plans are in place forachieving common toolsand systems and havebeen implemented tovarying degrees acrossmost areas
Common tools andsystems have beenimplemented across theenterprise
Compatibility of toolsand systems with thoseof enterprise partners inthe extended enterprise
B. Financial systemsupports leantransformation
Lean requires accurateassessment of valuestream activities
Finance systemprovides basic balancesheet & cost accountingdata; there is littleawareness andexploration of broadersupport roles forfinance.
Analytical tools areprovided by the financialsystems to assist usersin planning andprogramming activities(e.g., cash flow, returns,NPV, etc.)
Initiatives are under wayto apply new andsystematic approachesto the use of financialdata across theenterprise (e.g., activity-based costing, lifecyclecost accounting, totalcost accounting, etc.)
Set of financialmeasures integrateswith non-traditionalmeasures of valuecreation (e.g.,intellectual capital,balanced scorecard,etc.)
Seamless integrationacross the extendedenterprise withemphasis onmeasurement of valuecreation for allstakeholders
Nightingale - 32 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Lean Indicators
➢Workforce skills have improved to support lean
implementation.
➢Financial and other performance measures are
balanced.
➢Compatible information systems exist across
the extended enterprise.
Nightingale - 33 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Section III - Enabling Infrastructure
Section III - ENABLING INFRASTRUCTUREDefinition: To achieve a successful lean transformation, the enterprise infrastructure must support the implementation of lean principles, practices & behavior.
Diagnostic Questions • Are common tools and systems being used across the enterprise?
• How well has the financial and accounting systems been integrated with non-traditional measures of value creation?
• How well can stakeholders retrieve financial information as required?
• Are human resource practices reviewed to assure intellectual capital matches process needs?
• Are enabling infrastructure processes being aligned to value stream flow?
• Do processes create the least amount of environmental hazards practical?
• Is the information technology system compatible with stakeholder communication and analysis needs?Lean Indicators • Workforce skills have improved to support lean implementation.
• Financial and other performance measures are balanced.
• Compatible information systems exist across the extended enterprise.
LPLean
Capability Levels
# Practices Level 1 Level 2 Level 3 Level 4 Level 5A. Common Tools and
Systems
Assuring compatibility,reducing costs
Tools and systems varyby program or workcenter
Have identified highleverage opportunitiesfor common tools andsystems; initialdeployment in a fewareas
Plans are in place forachieving common toolsand systems and havebeen implemented tovarying degrees acrossmost areas
Common tools andsystems have beenimplemented across theenterprise
Compatibility of toolsand systems with thoseof enterprise partners inthe extended enterprise
B. Financial systemsupports leantransformation
Lean requires accurateassessment of valuestream activities
Finance systemprovides basic balancesheet & cost accountingdata; there is littleawareness andexploration of broadersupport roles forfinance.
Analytical tools areprovided by the financialsystems to assist usersin planning andprogramming activities(e.g., cash flow, returns,NPV, etc.)
Initiatives are under wayto apply new andsystematic approachesto the use of financialdata across theenterprise (e.g., activity-based costing, lifecyclecost accounting, totalcost accounting, etc.)
Set of financialmeasures integrateswith non-traditionalmeasures of valuecreation (e.g.,intellectual capital,balanced scorecard,etc.)
Seamless integrationacross the extendedenterprise withemphasis onmeasurement of valuecreation for allstakeholders
Nightingale - 34 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level Section III: Example
Level 1
Financial system supports lean transformation - Leanrequires accurate assessment of value stream activities
Finance system provides basic balance sheet & cost accountingdata; there is little awareness & exploration of broader support rolesfor finance
Level 2
Level 3
Level 4
Level 5
Analytical tools are provided by the financial systems to assist usersin planning & programming activities (e.g., cash flow, returns, NPV,etc.)
Initiatives are under way to apply new & systematic approaches tothe use of financial data across the enterprise (e.g., activity-basedcosting, lifecycle cost accounting, total cost accounting, etc.)
Set of financial measures integrates with non-traditional measures ofvalue creation (e.g., intellectual capital, balanced scorecard, etc.)
Seamless integration across the extended enterprise with emphasison measurement of value creation for all stakeholders
Nightingale - 35 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Enterprise Level ModuleSupporting Materials
➢ Introductory Presentation
➢ Assessor’s Guide
➢ TTL Roadmap & Guide
➢ Summary Score Sheet
➢ Glossary of Terms
++
++
Nightingale - 36 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Suggested Methodology forEmploying LESAT
LESAT
Lean Journey
Step 1: Facilitated meeting to introduce tool.Enterprise leader champions
Step 2: Enterprise leaders and staff conductLESAT assessment
Step 3: Leadership reconvenes to jointlydetermine present maturity level
Step 4: Leadership determinesdesired level and measuresgap
Step 5: Developaction plan andprioritize resources
Nightingale - 37 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Summary Form Example
LESAT Enterprise Self-Assessment Tool (LESAT) Beta Version
Section I Lean Transformation/Leadership
Process Description: Develop and deploy lean implementation plans throughout the enterprise leading to (1) long term sustainability, (2) acquiringcompetitive advantage and (3) satisfaction of stakeholders.
Capability LevelTTL Link Lean Practice Lean characteristic Desired Present
Integration of Lean in StrategicPlanning Process
Lean impacts growth,profitability and market penetration
Focus on Customer Value Customers pull value from enterprise value streamI.A Enterprise
strategic planningLeveraging the Extended Enterprise Value stream extends from customer through the enterprise to suppliersEducation in "Lean" for EnterpriseLeaders
Learning the new, "unlearning" the old
Senior Management Commitment Senior management leading it personallyLean Enterprise Vision New mental model of the enterprise
I.B Adopt LeanParadigm
A Sense of Urgency The primary driving force for LeanCurrent Value Stream How we now deliver value to customerFuture Value Stream Delivering value with minimal waste
I.C Focus on theValue Stream
Performance Measures performance measures drive enterprise behaviorEnterprise Organizational Structure Organize to support value deliveryRelationships Based on Mutual Trust "Win-win" vs. "we-they"Open and Timely Communications Facilitates a learning environmentEmployee Empowerment Decision making at lowest possible levelIncentive Alignment Reward the behavior you wantInnovation Encouragement From risk aversion to risk rewardingLean Change Agents The inspirational leaders and drivers of lean change
I.D Develop leanStructure and
Behavior
Process Standardization Strive for consistency and re-use
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LeanAerospace
Initiative
web.mit.edu/lean
Scoring Form Example
LESAT Assessment Scoring Form
Section I: Lean Transformation/Leadership Desired Present
I.B Adopt Lean Paradigm Level Level
I.B.1 Education in Lean for Enterprise Leaders _____ _____Evidence:
I.B.2 Senior Management Commitment _____ _____Evidence:
I.B.3 Lean Enterprise Vision _____ _____Evidence:
I.B.4 A Sense of Urgency _____ _____Evidence:
_________________________________________________________________________________________________________Average Level _____ _____
Gap ______
Suggested Actions:
Nightingale - 39 © 2001 Massachusetts Institute of Technology
LeanAerospace
Initiative
web.mit.edu/lean
Scoring Form
LESAT Assessment Scoring Form(Sample)
Section I: Lean Transformation/LeadershipDesired Present
I.B Adopt Lean Paradigm Level Level
I.B.1 Education in Lean for Enterprise Leaders ___5__ __3___Evidence: 8 of 9 Leaders have attended 30 hours of executive seminars in Leanprinciples. 6 have visited other Lean firms. All are engaged in Kaizen events.
I.B.2 Senior Management Commitment ___4__ __2___Evidence: 26 of 30 Sen. Mgrs. have demonstrated commitment. 2 have beenre-assigned. 2 are attempting to understand.
I.B.3 Lean Enterprise Vision ___4__ __2___Evidence: A common vision of Lean has been agreed upon and an extensivecommunication plan is being prepared.
I.B.4 A Sense of Urgency ___5__ __3___Evidence: The urgency has been articulated in terms of direct competitive threat.It is understood that the company’s survival is threatened.
_________________________________________________________________________________________________________Average Score ___4.5__ __2.5___
Gap __2.0____Suggested Actions:1. Initiate Lean Enterprise education for Senior Leaders of key suppliers and customers.2. Increase budget for Education and Training of top management and staff.3. Press for full commitment; replace any managers who cannot or will not commit.4. Contract with top behavioral specialists for promulgating the Lean Enterprise Vision.
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LeanAerospace
Initiative
web.mit.edu/lean
5
4
3
2
1
0
Cap
abili
ty L
evel
LESAT Enterprise Process Areas
Current Capability
A Company’s Strategic Plan for a Tailored Capability Goal matched to the business objectives.
LESAT Desired Score Can beTailored for Each Process Area
Gap
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LeanAerospace
Initiative
web.mit.edu/lean
Radar Chart
Sample Section I Results Chart
0
1
2
3
4
5
Enterprise Strategic PlanningI.A
Adopt Lean ParadigmI.B
Focus on the Value StreamI.C
Develop Lean Structure & BehaviorI.D
Create and Refine Implementation PlanI.E
Implement Lean InitiativesI.F
Focus on Continuous ImprovementI.G
Assessed Maturity Level Desired Maturity Level
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LeanAerospace
Initiative
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Enterprise Level ModuleDevelopment Plan
Activity NameJanuary February March April May June July August
2001
January February March April May June July August
Beta Version Testing
Incorporate Feedback
Enterprise LevelVersion 1.0
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LeanAerospace
Initiative
web.mit.edu/lean
Cross-Section of LAI Consortium isParticipating in LESAT Beta Assessment
AerojetS
RaytheonE
Sikorsky HelicopterH
Pratt & WhitneyN
Lockheed Martin (Fort Worth)A
Northrop Grumman (3 sites)A
Lockheed Martin (Newtown)S
Rockwell Collins (2 business units)E
Textron SystemsE
Boeing HelicopterH
H - HelicopterA - AirframeE - ElectronicsN - EngineS - Space