google hbs case study analysis

15
Chan Xin Yi Cindy Loh Yi Zhuang Renice Tan Shu Li About Success Factors Cost Revenue Outlook

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Response to HBS Case Study

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Page 1: Google HBS Case Study Analysis

Chan Xin Yi CindyLoh Yi Zhuang

ReniceTan Shu Li

About Success Factors Cost Revenue Outlook

Page 2: Google HBS Case Study Analysis

Success Factors Cost Revenue OutlookAbout

CompetitorsMicrosoft, Yahoo, AOL

Page 3: Google HBS Case Study Analysis

Customers

Why Choose Google? What Keeps Customers Coming Back?

Advertisers Users

Constant Improvements

PageRankPaid ListingsPaid Listings AdSense

Success Factors Cost Revenue OutlookAbout

Page 4: Google HBS Case Study Analysis

Cost Structure2 Categories of Costs

About Success Factors Cost Revenue Outlook

Costs

Sustaining systemStart-up

Page 5: Google HBS Case Study Analysis

Research & Development

Cost StructureStart-up Costs

Infrastructure

Bandwidth

About Success Factors Cost Revenue Outlook

Page 6: Google HBS Case Study Analysis

Cost StructureCosts of Maintaining and Running Searches

About Success Factors Cost Revenue Outlook

Research & Development

Infrastructure

Bandwidth

Page 7: Google HBS Case Study Analysis

• Fine-tuning search algorithms

• Improving search functions

• Improving user-interface design

Cost StructureCosts of Maintaining and Running Searches

Research & Development

About Success Factors Cost Revenue Outlook

Page 8: Google HBS Case Study Analysis

Demand for fast services

Significant computing power required

Technical facilities

Cost StructureCosts of Maintaining and Running Searches

Infrastructure

About Success Factors Cost Revenue Outlook

Page 9: Google HBS Case Study Analysis

Dependency on Internet

Traffic

Bandwidth

Cost StructureCosts of Maintaining and Running Searches

Bandwidth

About Success Factors Cost Revenue Outlook

Page 10: Google HBS Case Study Analysis

Cost StructureComparison of Magnitude of Costs

About Success Factors Cost Revenue Outlook

Maintaining & Running Searches

• R&D

• Infrastructure• Bandwidth

Starting-up Operation

Setting up System

• R&D• Infrastructure• Bandwidth

Page 11: Google HBS Case Study Analysis

RevenueAdvertising Revenue

About Success Factors Revenue Outlook

AdvertisingRevenue

Cost

Contextual Paid Listings or

AdsensePaid Listings

Page 12: Google HBS Case Study Analysis

OutlookWhat Should Google do in the Future?

Cost Revenue OutlookAbout Success Factors

a) ↓ Cost Data centre Bandwidth

Profitable Business Model

b) ↑ Revenue Ad Rev

Page 13: Google HBS Case Study Analysis

OutlookReduce Cost

Cost RevenueAbout Success Factors Outlook

Page 14: Google HBS Case Study Analysis

OutlookIncrease Revenue

Cost RevenueAbout Success Factors Outlook

Page 15: Google HBS Case Study Analysis

OutlookIn Conclusion

Cost RevenueAbout Success Factors

• Well-poised to remain as the market leader

• Constantly innovate and improve its services

• Cater to the ever changing needs, taste and preferences of its customers

Outlook