Global Publication Institute Katherine SirgeyGlobal

Business English

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선I B t i TelephoneA P re p a ra tio n

B T ak ing a M essage

C Leav ing a M essage

D A c k n o w le d g e m e n t

E R e q u e s tin g In fo rm a tio n

E nd ing a C a ll

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A G re e tin g s

B S ta r t in g a C o n ve rsa tio n

C M a k in g an A p p o in tm e n t

D E a ting Out

E D rin k in g

F T h a n k in g and A p o lo g iz in g

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Culture

A M o th e r Tongue

B B ody La n g u a g e

C G ro s s -c u ltu ra l C o m m u n ic a tio n

D S te re o typ e s

E E tiq u e tte

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F H e a lth 63

World Communication Focus

Global Business English Active O

People ■ ■ ■A D e s c r ib in g P eop le

B F a m ily

C C h ild re n

D D a ting

E F rie n d s

F F a m o u s P eop le

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School

A 니 n iv e rs ity

B R e g is tra t io n

C B o o k s to re

D P re re q 니is ite s

E C ra m m in g

F R e c o m m e n d a tio n L e tte rs

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별톨 빼빼를 룰를 텔를 텔 빼를 털 빼 털 텔 빼 활 텔 텔 빼빼를

W ork 隱 圓 I I

A W e lc o m in g

B In tro d u c in g a C o w o 「k e 「

C Job D e s c r ip t io n s

D Tasks

E T e a m w o rk

F B u s in e s s T rip s

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Global B니siness EnglishActive 1

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Telephone

A Preparation

B Taking a Message

C Leaving a Message

D A cknow ledgem ent

E Requesting Inform ation

F Ending a Call

These are ph rases and id io m s used w hen te le p h o n in g . M ake a n o th e r se n te n ce fo r each exam p le .

1) How can I help you?2) Can I have extension 4?3) I’m afraid she’s / he’s out at the moment.4) I’ll make sure she / he gets this ASAP.

PronunciationTelephone Numbers Say numbers separately. Pause between groups. Note that 0 is ‘oh’ in the U.K. The number 0 is said both ways, as ‘oh’ and ‘zero,，in the USA.

0 3 2 - 8 9 5 - 3 1 0 4oh / zero three two eight nine five three one oh / zero four

Conversationi

Read and study the dialog below.龜 'A G ood m orn ing, Ms. S am son ’s office.

B Th is is Sharon Lee. Could I speak to Ms. Sam son? C A jA W ell, I’m sorry, I’m afraid she ’s out at the m om ent.B Oh, well then, w hat tim e w ill she be back in the office?A She w ill be back after lunch.B Could you te ll her to phone me back la ter th is a fte rnoon?A W hat’s your nam e again, p lease?B It’s Sharon Lee.A OK. And w ha t’s your number, p lease?B It’s 014-6558-2219.A OK. Let m e m ake sure IVe got that. Your nam e is Sharon Lee and your num ber is 014-

6558-2219. Is tha t right?B Yes, th a t’s correct.A I’ll make sure she gets the m essage ASAP.

8 Global Business E ng lish , A ctive 1

VocabularyMatch these words to their definitions.

1 ASAP a) to return

2 be out b) a conversation between

3 be back c) to call

U dialog d) to be out o f the office

5 phone e) as soon as possible

Language Revieuu w

Future Tense

• Simple future tense talks about the future, but the decision is made at the time of speaking. This tense is formed by using will / shall with the simple form of the verb. The speaker o f the House will finish her term in May o f 2013.

• The future tense can also be expressed by using am ，is, or are with going to expressing an intention to do something before the time we speak.The surgeon is going to perform the firs t bypass in Minnesota.

• We can also use the present tense form with an adverb or adverbial phrase to show future time. Specifically, the present tense is used to describe a future event that，s in a person’s schedule.Looking at her calendar, Mary sees what she has to do next week. She says, “I see the dentist next Tuesday at 3. ”Examples of adverbs and adverbial phrases:Adverbs: tomorrow; next week; soon Adverbial phrases: in a few months

R c U y i L y

Fill in the blanks with ‘am / is / are going to ’ to complete the sentences.

1 I _____________________ join the rugby team in a month.

2 My daughters Mary and L iz ____________________ have a piano recital tomorrow at 2 p.m.

3 S h e ____________________ marry the prince in December.

U Kindly let her know that I ____________________ be back in a while.

5 T in a ____________________ do the report on Wednesday.

Unit 1 ' Te lephone 9

Read and practice the dialogs below.

짧QQj물jQ물QQl 4̂1-3̂A Hello, it's Maria of KYZ. Is this the Giefan Research Company?B Yes, it is. How may I help you ma'am?A Well, I'm just phoning to confirm my appointment with Mr. J e ff Somozo

tomorrow.B Hold on, ma'am. I 'll check his schedule fo r tomorrow. I t says here that you have

a meeting with him at 3 p.m.A OK. That's right. Thanks.B No problem.A Bye.B Bye. *■»

불2S33E9 킹A Hello. Is this KYZ Pharmaceuticals?B Yes. How may we help you?A Hi, it's Anne of Siefan. I'd like to speak with Maria.B This is she.A I'm phoning to inform you that Mr. Somozo would like to have the meeting at 4

p.m. instead of 3 p.m. tomorrow. Is the time OK with you?B O f course. Fo니r sounds fine with me.A Thanks! I 'l l let him know right away.B Great. Goodbye. —

Taking a MessageDiscuss these questions.

1) Do you take messages for your boss or team leader?2) How often do people from overseas call your department?3) Do you sometimes take messages in English?

PronunciationListen to these phrases and underline the stressed words.1) Could I have your name?2) Could you spell that again, please?3) Thanks for the help. Goodbye.

Conversation 7 f-HHHHH

Read and study the dialog below.

A Hello.B Hi. It’s Rob. Is Bob Kelly in?A Sorry, I’m afraid he ’s not.B Could you tell me when h e ll be back?A Later th is a fte rnoon. Can I take a m essage?B Yes, p lease. Could you ask him to call me back as soon as he

gets in? I need to know the sta tus of our order.A Could I have your nam e again and your num ber, please?B It’s Rob and the num ber is 014-2898-4203.A So tha t’s Rob and your num ber is 014-2898-4203?B Exactly.A ril m ake sure he gets the m essage as soon as he arrives. B Thanks for the help. Bye.A Bye.

Unit 1 Te lephone f l

VocabularyMatch these words to their definitions.

1 I’m afraid a) to return a call

2 get in b) situation

3 call back c) unfortunately

U status d) to arrive at wo

5 get e) to receive

language RevieuuPast Simple and Present Perfect

參 We use the past simple to talk about a finished action at a definite time in the past.I had a job interview yesterday.An ambulance took David to the hospital.

• We use the present perfect to connect the present to the past. One o f its main uses is to show the relevance o f a past event in the present.Our fa x number has changed.We9ve ju s t lowered our prices.

flcbivity

Write ‘PS，if the sentence is in past simple and ‘PP，if the sentence is in present perfect.

1 Peter Kim has been a leading fashion designer since the 1990s._______

2 In the past, Peter Kim took a passive approach to the problem .______

3 He has inspired a lot of designers in the country._______

U He made a lot of changes in the fashion industry._______

5 The fashion business has been a wonderful success in Korea because of him.

Global B니siness E ng lish , A ctive 1

Read and practice the dialogs below.

AB

AB

ABA

Good morning, J5G. How may I help you?of Mother andGood morning. Could I speak to Keira in sales? This is Miss Oh

Sons Coffee Company.One moment, please. I'm afraid she's ᄋ니t at the moment. Can I take a message? Could you ask her to call me back?Certainly, Miss Oh.Thank you.y ᄋ니're welcome. Goodbye. -

Role-Play 2

A Good morning. Mother and Sons Coffee Company. How may I help yo니?B Hello, this is Keira Knightley with Star coffee shop. Is Miss Oh in?A She's o니t right now, but will be back in about an ho니rB Co니Id you tell her I'm calling about the status of our coffee order? We ordered

20 kilograms of Colombian coffee.A When she gets in, I 'll give her the message.B Thank yo니 very rrujch. Bye. -

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Unit 1 Te lephone 1 3

Leaving a Message倉 나 소 행 A ssu m e you are leav ing a m essage and d is c u s s th e se q u e s tio n s .

1) What kind of information should you give to the person taking the message?2) How do you tell somebody your name, number, and e-mail address in English?

PronunciationA. Read and practice the following sentences.1) My name is [your name].2) My cell phone number is [your number].3) My e-mail address is [name + 4at9 + e-mail provider + ‘dot com，].4) Could you tell Mr. Lee I，ll call him back?5) Could you let Mrs. Jameson know I called?

B. P and FSounds1) face - pace2) full 一 pull3) chief 一 cheap

ConversationRead and study the dialog below.

AB

A

BAB

ABABA

Giefan R esearch Company, how m ay we help you?Hello, th is is Yenny and I w ork for Roche Pharm aceutica ls.Could you put me on line 3 ，please? I w ould like to speak w ith M iss Sam son.I，m sorry m a’am, l，m afra id M iss Sam son is not available at the m om ent. S he ’s in a m eeting right now.Oh... OK. Could I leave a m essage, then?Sure. I can take your m essage.I，m ca lling to confirm our luncheon m eeting tom orrow . And I ju s t w ant to let her know tha t my boss is com ing to learn m ore about the serv ices your com pany offers.OK. I w ill make sure to give her your m essage once she ’s done w ith the meeting.Thanks a lot!You’re welcom e.Bye.Bye.

Global Business English_ A ctive 1