gladiator innovations workflow automation (ebm) · gladiator innovations proprietary, 2014. quality...

Gladiator Innovations

Workflow Automation (eBM)

GLADIATOR INNOVATIONS PROPRIETARY, 2014

What is Operator Benchmarking?

• Networks are evaluated – From the user perspective

– Over given market area

– Across the entire workday

– Measurements are performed on street level

– Both voice (CS) and data (PS) services

• Importance of benchmarking for an operator– Determine QoS provided by

networks in a given area

– Determine standing relative to other operators

– Helps determine network growth direction

– Provides valuable engineering data

– Provides data used in marketing, advertising, etc.

Benchmarking is a simultaneous performance evaluation of several cellular networks

Operator 1

Operator N

PSTN

Internet

Dedicated high

speed data lines

Dedicated analog

voice lines

Fixed module

for MOS evaluation

Data server

Antenna

array

Voice call (CS)

Data call (PS)

Vehicle

equipment

BM

Co

nce

pts


Quality gates and check points

For performing a comprehensive Benchmarking evaluation major quality gates needs to be known and addressed to guarantee the integrity of the final report

Major quality gates and check points:

– Define methodologies

– Managing DT campaigns

– Using correct Inputs• DT configuration

• Settings and thresholds

• Defining QoS (Ranking)

BM

Co

nce

pts


Quality gates and check pointsUsing correct Inputs

Verification that the collected data matches the defined campaign

scope is crucial to guarantee the integrity of the final report.

Key points to consider when monitoring the data quality of a

benchmarking campaign:

BM

Co

nce

pts

• Configuration changes on the equipment setup

• Matching equipment setup with script methodology

• Matching drive test and drive route

• Having proper thresholds to validate the data integrity

• Data integrity validation of critical KPIs like: Signal level,

Signal quality, Accessibility, Retainability, MOS, Application

success rate and Throughput

• Detect and discard invalid files

• Having proper thresholds to produce daily and final reports

• Have a defined formula for final QoS (KQI) ranking of the

operators

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Quality gates and check pointsManaging DT Campaigns

There are two ways of processing and managing DT BM campaigns:

• Finished campaign

– Processing and report generation after ALL data is collected

– Risk of finding flaws on final report due to the lack of quality

control of the collected data.

• May cause massive re-drive, loss of time and $$

• On going campaign

– Processing and report generation on daily basis

– Frequent data integrity inspection to initiate smaller scale re-

drive

– Improves the quality on the final report

BM

Co

nce

pts


Standard WorkflowManual, inefficient, and costly processes:• Time consuming tasks conducted by expensive engineering resources.• Manual quality control and data integrity checks prone to human error. • Repeated drives stemming from conflicting data integrity.

Dispersed products for silo-based applications:• Drive test is typically applied to rollout, acceptance, new technologies, swap

out, optimization, benchmarking, trouble ticket and customer care.• A lack of single, integrated solution to function across network applications

handicaps the operators’ ability to catch up with market demands.

Detached solutions from different vendors:• Multiple data feeds requires multiple solutions from different vendors.• Processing high volumes of data in different solutions from multiple vendors

increases costs, requires training and takes longer to produce reports.

Inefficient resource utilization:• Resource management not commensurate to customer SLA’s.• Missed SLA targets causing penalties or loss in monetizing assets.

B. C

hal

len

ges


Inefficiencies

Engineers spend 80% of their timegathering and crunching data from multiple data sources over multiple

solutions and burning valuable time on manually orientated tasks.

“Labor centric and not process centric!”

Only 20% of their time is spent

adding intelligence,

analyzing the problem and

finding solutions.

B. C

hal

len

ges


Impact

Reduced Quality Increased CostsReduced

Efficiency and Productivity

B. C

hal

len

ges


Manual post processing vs automated solution

Data Load

Troubleshoot

“Manual processing,

multiple checkpoints, expert user”

Process FileValidate File

Run Reports

Check Results

Identify Problems

Recommend

Changes

DATA LOAD

Correlate and Analyse

DATA PROCESSING

RECOMENDATIONS

REPORTING & Analysis results

“Fully automate workflow,

reporting and recommendations

”

Desktop Solution G-NET Solution

WFA


Management Benefits

Time Gain

• Shorter delivery time• 24X7 automated working

environment

Value addition

• Standardization

• High quality - reduced Manual Errors

• Data integrity checking

Improved resource utilization

Less than 1 Yr ROI

• Increase Revenue• Automatic, efficient & cost

effective solution

Benefits

WFA


Data flow in G-NET - Define upload rules,

scheduling, report template

- User role management

- Upload data

- GNET task servers

fetch, process and inject

post processed data in

to database.

- Run reports at

scheduled intervals

- User Interaction for

▪ Campaign

management

▪ Reports

▪ Analysis

- Auto notification and

distribution of reports

- Access G-Station:

- Custom report

creation

- Scripting and

prototyping

WFA


The GNET Unified Command Center - UCC

Workflow Calendar

Dashboards

Interactive Diagnostic Center

Dashboards

File & Report

WFA

One graphical user interface system allowing the user to:• Setup and manage the GNET system • Visualize and analyze all processed data• Manage field team progress


Data Feed Support

Drive TestData

AutonomousProbes

BenchmarkData

Probe Drive Test

Mobile AgentDrive Test

Traces FromNetwork

OSSPM, FM, CM

WFA


What is eBM?• Enterprise solution on top of the G-

NET platform

• Automates all steps of benchmarking campaign management and report generation

• Automatically detects changes in input files and drive test configurations and adjusts settings accordingly

• Drill down and troubleshooting using G-NET (IDC)

• Supports large data volumes

• Dynamic dashboard reports published on G-NET portal

eBM


Users

Administrators

Engineers

Setup workflows and monitor GNET system

performance.

Monitoring campaign progress and network

performance.

Users Group

WFA


Workflow Configuration

Admin user can create different workflow

campaigns for different projects and customers.

Campaign Type Definition

Data Management• Project Management• File Import and Export• Folder Management

Critical Input settings for system automation

g-net system resource management

Users and permission management

WFA


Managing Campaigns

There are two ways of processing and managing campaigns:

• Finished campaign

– Processing, data integrity check and report generation after ALL

data is collected and available.

– System will deactivate the project once all process is done.

– Used for small campaigns like SSV, VIP route and CA.

• On going campaign

– Processing, data integrity check and report generation on daily

basis.

– Project stays active looking for new files until admin user

deactivate it.

– Used for larger campaigns like BM, Go/No-Go and On-going

optimization.

WFA


Managing CampaignCalendar

Monitor all campaigns that user accountis authorized to access

Select campaigns and navigate through integrated UIs seamlessly

(workflow, dashboards, file & report, IDC)

Interact with other users, sending notes to check on campaign status

and performance

WFA


Managing CampaignFile Management

The file and Report management UI will allow the user to see which files

pass or fail on the integrity check.

Users will be able to change file status and re-

generate reports.

Users will be able to send emails to ‘field’ individuals, to recollect certain files and

drive routes that did not pass the integrity checks.

WFA


Dashboards▪ Dashboards provide interactive reporting

that presents data in an organized and

analytical view.

▪ There are three different types of

dashboard reports.

✓ Daily summary.

✓ Cumulative summary.

✓ Final campaign report.

▪ While navigating on network related

performance issues, the user will be

able to invoke IDC for further drill down.

▪ For drive test data the BM dashboard is

organized in:

✓ General information.

✓ Voice call performance.

✓ Data call performance.

✓ Scanner performance.

✓ SWOT analysis.

eBM


Reports – Benchmarking• Supports large data volumes

• Dynamic dashboard reports published on G-NET portal

• Report is organized in:

✓ General ranking information.

✓ Voice call performance.

✓ Data call performance.

• Drill down and troubleshooting using G-NET (IDC)

WFA


WF Industrialization

DATA LOAD

ANALYSIS

DATA PROCESSING

RECOMENDATIONS

REPORTING

“Fully automated workflow, reporting and

recommendations”

• Full Workflow automation

• Streamline of workflow process

• Best practice encapsulation

• Data integrity and Validation

• Report generation

• Network issues detection and recommendations

• Closing the loop towards SON

Be

nef

its


Business Challenges - Inefficiency

Engineers spend 80% of their timegathering and crunching data from multiple data sources over multiple

solutions and burning valuable time on manually orientated tasks.

“Labor centric and not process centric!”


adding intelligence,

analyzing the problem and

finding solutions.


enhancing the automation

process to handle the exception.

With a process centric, automated solution; engineers will spend 80% of their time analyzing the data, adding

value add and intelligence, fixing more problems and improving the network

and customer experience.

Business Solutions and Productivity Gains

“Process centric, automated and integrated”

Be

nef

its


Impact

Improved Quality Reduced CostsIncreased

Efficiency and Productivity

Be

nef

its

gladiator innovations workflow automation (ebm) · gladiator innovations proprietary, 2014. quality...

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