Public Service Delivery of the Future –

Combating Corruption, Streamlining Performance

Irakli Gvenetadze

LEPL Data Exchange Agency

Batumi, September 22-24, 2011

G3 – Georgian Governmental Gateway

DATE EXCHANGE AGENCY

• Elaboration of the respective standards of promotion of informational technologies (systems) development and coordination and implementation of joint state policy.

• Establishment of joint system of electronic message exchange and increase of governance efficiency with informational technologies (systems).

• Elaboration of informational technologies (systems) and informational security policy and promotion of its implementation.

Introduction

Reform

Efficiency

Time Cost Availability

Transparency

Accountability

Best method of problem solution

INFORMATIONAL TECHNOLOGIES

EXISTING SITUATION

• Property registration, E-abstract,

• Business Registry

• Civil Registry

• eID and e-signature • Biometrical Passport

• E-filing system in the Ministry of Finance of Georgia- 90 % of taxpayers are actively using this system;

• Automation of tax and customs systems (the process is ongoing as reforms taking place in this direction require changes in business processes);

• Case management system of Tax dispute resolution;

• Central data storage and reporting system;

• Electronic Treasury project. e-Treasury • Cash register management automation project-planned for next

year;

• Electronic system for writing out VAT invoices;

• Automation of the Ministry of Internal Affairs;

• Case management program for Ombudsman;

• Computerization of schools. Schools are equipped with computers and by the end of the this year all schools (2300) will be connected to internet;

• Netbooks for all first graders • Student Information System-ongoing;

• School National on-line exam • Automated case management system for court system; project is

decisive phase and system is being introduced in offices

• Centralized criminal case management –is being introduced;

• e-Procurement;

• e-Auction of the property under the state ownership;

• a-Auction of real estate of Tbilisi City Hall;

• Automation project of Enforcement Bureau

• a-Notary project; • Electronic directory system for state newspaper and legislative

base – Official Gazett; • Automation project of Social Subsidies Agency

• Real Time Gross Settlement System of National Bank

• Investment Management System of National Bank

• Core Banking System of National Bank

• Chancellery automation project is being implemented in all large ministries.

• Criminal case management system

And many others...

EXISTING SITUATION AND MAIN

PROBLEMS

Limited budget

Shortage of qualified personnel

Infrastructural expenses

Incompatibility of data

Nonexistence of standards

Nonexistence of security

“ARCHITECTURE” OF EL-

GOVERNANCE SERVICES

Services

Services

Ser

vice

s

Services

ServicesServices

Services

Serv

ices

Serv

ices

Serv

ices

Services

Services

Service

s

Serv

ices

Services

Services

Serv

ices

Serv

ices

Serv

ices

Ser

vice

s

Service

s

შინაგან საქმეთა სამინისტრო

ფინანსტა სამინისტრო,

შემოსავლების

სამსახური

განათლების

სამინისტრო

ეკონომიკური

განვიტარების

სამინისტრო

სხვა სამინისტროქბი

ბიზნესი ბანკი მოქალაქე

Services

Services

იუსტიცისს

სამინისტროCRA, NAPR

Services

BASIC PRINCIPLES OF AGENCY

MANAGEMENT

Facilitation of service for the

population:

Information existing in the Public Registry should not be inquired.

“One window principle”

Inculcation of quality- and customer –oriented service in public and private

sector with integration of existing services.

“Silence is consent”

In case of non-response to the inquiry of a citizen in defined period of time, the issue

is considered as upheld.

DATA EXCHANGE INFRASTRUCTURE

Data Exchange Agency

Ministry of Justice

Ministry of Finance

Ministry of Education

Ministry of Health

Ministry of Internal Affairs

Other ministries

Business

Bank

Citizen

Request

Response

Request

Response

G3 HIGH-LEVEL INFRASTRUCTURE

Government Gateway

Citizens and other users

Government Portal

Government Back-End System

Payment Providers

External Systems

Businesses

Government Employees

Government Employees

G3 SYSTEM FUNCTIONING DESIGN

Portal

Application

Integration

Registration

&

Enrolment

Transaction

&

Messaging

Communication to

Receiving module

SOAP

Web Services (SOAP) GovTalk

Audit

log

Receiving module

Submission()

Storages

Internal Information

System

DIS

Submission application (not a part of GG delivery)

Priority Services Notification engine

Au

dit

an

d

Mo

nit

ori

ng

Audit

log

Au

dit

an

d

Mo

nit

ori

ng

HTTP POST

Known facts

API

Web

Interface

Admin Msgs

Submission logging

External

Applications

WS

Federation

SQL Identity provider

e-Forms

Routing Services

e-Services Catalog

MAIN GOALS

Transparency of information

Improvement of service of the type: government-

government (G2G), government-business (G2B),

and government-citizen (G2C);

Growth of efficiency of state expenses;

Promotion of activization of mutual cooperation

between state structures;

Information exchange efficiency;

Provision of quality and accuracy of existing data;

Provision of confidentiality;

Facilitated procedures for delivery of information and

services to citizens and agencies;

Standard data;

Provision of single security standards;

Compatibility with international standards;

Effective Distribution of Resources

Results Monitoring

Health Care and Social Secure

Self-Government

Agriculture

Education

Receiving Information in Real Time Proper Planning

of State Budget

System without

Duplicate

Data Exchange Agency

Georgian Governmental Gateway

El-Governance

G3 – INFRASTRUCTURE AND

PLANS FOR FUTURE

Joint document exchange system

Organization of electronic official correspondence distribution system

Citizen’s portal

TradeNet – establishment of joint trade-related service system

E-Governance State System

Property

Migration,

Registration

Demographic and

other Personal Data

Medical Service

Education

Social Condition

Unified

Automatized Statistical Data

Economic Activities

Data Automatized Processing

State

Development

Planning and Forecast

CITIZEN

Effective Public Policy

Citizen’s Portal

INFORMATIONAL SECURITY

AVAILABILITY INTEGRITY CONFIDENTIALITY

false information

network jamming

intrusions

information stealing

system paralyzing

SPHERE OF RESPONSIBILITY

Public sector + critical infrastructure

Secret information

Defense

INFORMATIONAL SECURITY

IMPLEMENTATION MECHANISM

Informational Security

Policy

Standards Inculcation Audit Increase of

self-consciousness

Cyber Security

CERT Georgia

Network monitoring

Reaction to incidents

Accessibility test

Increase of self-

consciousness

Thank you for your attention!

www.dea.gov.ge

www.e-government.gov.ge

www.cert.gov.ge