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<ul><li><p>Public Service Delivery of the Future </p><p> Combating Corruption, Streamlining Performance </p><p>Irakli Gvenetadze </p><p>LEPL Data Exchange Agency </p><p>Batumi, September 22-24, 2011 </p><p>G3 Georgian Governmental Gateway </p></li><li><p>DATE EXCHANGE AGENCY </p><p> Elaboration of the respective standards of promotion of informational technologies (systems) development and coordination and implementation of joint state policy. </p><p> Establishment of joint system of electronic message exchange and increase of governance efficiency with informational technologies (systems). </p><p> Elaboration of informational technologies (systems) and informational security policy and promotion of its implementation. </p></li><li><p>Introduction </p><p>Reform </p><p>Efficiency </p><p>Time Cost Availability </p><p>Transparency </p><p>Accountability </p><p>Best method of problem solution </p><p>INFORMATIONAL TECHNOLOGIES </p></li><li><p>EXISTING SITUATION </p><p> Property registration, E-abstract, Business Registry </p><p> Civil Registry </p><p> eID and e-signature Biometrical Passport </p><p> E-filing system in the Ministry of Finance of Georgia- 90 % of taxpayers are actively using this system; </p><p> Automation of tax and customs systems (the process is ongoing as reforms taking place in this direction require changes in business processes); </p><p> Case management system of Tax dispute resolution; </p><p> Central data storage and reporting system; </p><p> Electronic Treasury project. e-Treasury Cash register management automation project-planned for next </p><p>year; </p><p> Electronic system for writing out VAT invoices; </p><p> Automation of the Ministry of Internal Affairs; </p><p> Case management program for Ombudsman; </p><p> Computerization of schools. Schools are equipped with computers and by the end of the this year all schools (2300) will be connected to internet; </p><p> Netbooks for all first graders Student Information System-ongoing; </p><p> School National on-line exam Automated case management system for court system; project is </p><p>decisive phase and system is being introduced in offices </p><p> Centralized criminal case management is being introduced; </p><p> e-Procurement; </p><p> e-Auction of the property under the state ownership; </p><p> a-Auction of real estate of Tbilisi City Hall; </p><p> Automation project of Enforcement Bureau </p><p> a-Notary project; Electronic directory system for state newspaper and legislative </p><p>base Official Gazett; Automation project of Social Subsidies Agency </p><p> Real Time Gross Settlement System of National Bank </p><p> Investment Management System of National Bank </p><p> Core Banking System of National Bank </p><p> Chancellery automation project is being implemented in all large ministries. </p><p> Criminal case management system </p><p>And many others... </p></li><li><p>EXISTING SITUATION AND MAIN </p><p>PROBLEMS </p><p>Limited budget </p><p>Shortage of qualified personnel </p><p>Infrastructural expenses </p><p>Incompatibility of data </p><p>Nonexistence of standards </p><p>Nonexistence of security </p></li><li><p>ARCHITECTURE OF EL-GOVERNANCE SERVICES </p><p>Services</p><p>Services</p><p>Ser</p><p>vice</p><p>s</p><p>Services</p><p>ServicesServ</p><p>ices</p><p>Services</p><p>Serv</p><p>ices</p><p>Serv</p><p>ices</p><p>Serv</p><p>ices</p><p>Service</p><p>s</p><p>Servic</p><p>es</p><p>Serv</p><p>ices</p><p>Serv</p><p>ices</p><p>Services</p><p>Services</p><p>Serv</p><p>ices</p><p>Serv</p><p>ices</p><p>Serv</p><p>ices</p><p>Ser</p><p>vice</p><p>s</p><p>Serv</p><p>ices</p><p>,</p><p>Services</p><p>Services</p><p>CRA, NAPR</p><p>Services</p></li><li><p>BASIC PRINCIPLES OF AGENCY </p><p>MANAGEMENT </p><p>Facilitation of service for the </p><p>population: </p><p>Information existing in the Public Registry should not be inquired. </p><p>One window principle </p><p>Inculcation of quality- and customer oriented service in public and private </p><p>sector with integration of existing services. </p><p>Silence is consent </p><p>In case of non-response to the inquiry of a citizen in defined period of time, the issue </p><p>is considered as upheld. </p></li><li><p>DATA EXCHANGE INFRASTRUCTURE </p><p>Data Exchange Agency </p><p>Ministry of Justice </p><p>Ministry of Finance </p><p>Ministry of Education </p><p>Ministry of Health </p><p>Ministry of Internal Affairs </p><p>Other ministries </p><p>Business </p><p>Bank </p><p>Citizen </p><p>Request </p><p>Response </p><p>Request </p><p>Response </p></li><li><p>G3 HIGH-LEVEL INFRASTRUCTURE </p><p>Government Gateway</p><p>Citizens and other users</p><p>Government Portal</p><p>Government Back-End System</p><p>Payment Providers</p><p>External Systems</p><p>Businesses</p><p>Government Employees</p><p>Government Employees</p></li><li><p>G3 SYSTEM FUNCTIONING DESIGN </p><p>Portal </p><p>Application </p><p>Integration </p><p>Registration </p><p>&amp; </p><p>Enrolment </p><p>Transaction </p><p> &amp; </p><p>Messaging </p><p>Communication to </p><p>Receiving module </p><p>SOAP </p><p>Web Services (SOAP) GovTalk </p><p>Audit </p><p>log </p><p>Receiving module </p><p>Submission() </p><p>Storages </p><p>Internal Information </p><p>System </p><p>DIS </p><p>Submission application (not a part of GG delivery) </p><p>Priority Services Notification engine </p><p>Au</p><p>dit</p><p> an</p><p>d </p><p>Mo</p><p>nit</p><p>ori</p><p>ng</p><p>Audit </p><p>log </p><p>Au</p><p>dit</p><p> an</p><p>d </p><p>Mo</p><p>nit</p><p>ori</p><p>ng</p><p>HTTP POST </p><p>Known facts </p><p>API </p><p>Web </p><p>Interface </p><p>Admin Msgs </p><p>Submission logging </p><p>External </p><p>Applications </p><p>WS </p><p>Federation </p><p>SQL Identity provider </p><p>e-Forms </p><p>Routing Services </p><p>e-Services Catalog </p></li><li><p>MAIN GOALS </p><p> Transparency of information Improvement of service of </p><p>the type: government-government (G2G), </p><p>government-business (G2B), and government-citizen </p><p>(G2C); </p><p>Growth of efficiency of state expenses; </p><p>Promotion of activization of mutual cooperation </p><p>between state structures; </p><p>Information exchange efficiency; </p><p>Provision of quality and accuracy of existing data; </p><p>Provision of confidentiality; </p><p>Facilitated procedures for delivery of information and </p><p>services to citizens and agencies; </p><p>Standard data; </p><p>Provision of single security standards; </p><p>Compatibility with international standards; </p></li><li><p>Effective Distribution of Resources </p><p>Results Monitoring </p><p>Health Care and Social Secure </p><p>Self-Government </p><p>Agriculture </p><p>Education </p><p>Receiving Information in Real Time Proper Planning </p><p>of State Budget </p><p>System without </p><p>Duplicate </p><p>Data Exchange Agency </p><p>Georgian Governmental Gateway </p><p>El-Governance </p></li><li><p>G3 INFRASTRUCTURE AND PLANS FOR FUTURE </p><p>Joint document exchange system </p><p>Organization of electronic official correspondence distribution system </p><p>Citizens portal </p><p>TradeNet establishment of joint trade-related service system </p></li><li><p>E-Governance State System </p><p>Property </p><p>Migration, </p><p>Registration </p><p>Demographic and </p><p>other Personal Data </p><p>Medical Service </p><p>Education </p><p>Social Condition </p><p>Unified </p><p>Automatized Statistical Data </p><p>Economic Activities </p><p>Data Automatized Processing </p><p>State </p><p>Development </p><p>Planning and Forecast </p><p>CITIZEN </p><p>Effective Public Policy </p><p>Citizens Portal </p></li><li><p>INFORMATIONAL SECURITY </p><p>AVAILABILITY INTEGRITY CONFIDENTIALITY </p><p>false information </p><p>network jamming </p><p>intrusions </p><p>information stealing </p><p>system paralyzing </p></li><li><p>SPHERE OF RESPONSIBILITY </p><p>Public sector + critical infrastructure </p><p>Secret information </p><p>Defense </p></li><li><p>INFORMATIONAL SECURITY </p><p>IMPLEMENTATION MECHANISM </p><p>Informational Security </p><p>Policy </p><p>Standards Inculcation Audit Increase of </p><p>self-consciousness </p><p>Cyber Security </p><p>CERT Georgia </p><p>Network monitoring </p><p>Reaction to incidents </p><p>Accessibility test </p><p>Increase of self-</p><p>consciousness </p></li><li><p>Thank you for your attention! </p><p> </p><p> </p><p> </p></li></ul>