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Public Service Delivery of the Future –

Combating Corruption, Streamlining Performance

Nika Melia

September 24, 2011

Batumi, Georgia

Georgian Enforcement – a path of transformation

from post-Soviet corrupt institution to a modern,

well-functioning Enforcement Agency

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T O P I C C o n t e n t s

I •NBE before reforms

II • Reforms and their consequences

III

• Future prospects; Policy of permanent sophistication

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Before reforms

Small Budget

Old Offices

10 outdated computers

Underpaid Staff

Corrupted system

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Before reforms

enforcement in exchange for a bribe

Officer position

5 000 $ Head of Unit

25 000 $

artificially prolonging enforcement

Minister

internal division of bribes

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o public distrust

o emerging role of criminal interference

o cooperation of civilians with local

mafia institutions

o disguised enforcement

o bailiffs had private business interests

in each case

Results of fraudulent and corruptive practices

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After Reforms

• Set up as Legal Entity of Public Law under the supervision of Ministry of Justice of Georgia

2008 Reorganization

• Former Subsidies from state budget consisted of 3 million units of Georgian National Currency–Lari (Appx. 1.8 mln. USD)

• Now functions on self-financing basis; Annual budget compounds 32 million Lari (19,4 mln. USD)

Financing

Head

Dep. 1

Bureaus Bailiffs

Dep. 2

Admin.

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Independence as a Legal Entity of Public

Law resulted in raised responsibility that

made personnel to work harder and reap

the consequence of hard work

After reforms

• 8 local territorial subdivisions

of the bureau

• Enhanced communication between

regional divisions

Chief Enforcement Officer-

i.e. enforcement officer responsible for office work

Enforcement Officer-

i.e. Inspector, carries out duties through physically

searching for debtors and their property

Division of labor between bailiffs

Enhancement of Efficiency

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World widely approved method

Best way to attract buyers

Easy and flexible system

Participating in auction is possible from

every corner of the Earth

Free Legal & General Consulting

Call Center

System of Queue Management

Elements of Modern Services Implemented Service of Online Trade

Example of searching for the lot

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Tasks:

a) Give hand to bailiff during enforcement b) Maintain order during enforcement

procedures

c) Carry out evictions

Tasks:

a) Assess the

property for

forcible auction

V a r i o u s S e r v i c e s

Enforcement

Police

Enforcement Police

Tasks:

a) Sequestration of the property on

the basis of the application of

taxing institutions

Tax Office Service of Evaluators

Key feature to provide time & money efficient services

New Debtor

Registry

Enables every

individual to

check their future business partners

Introduced

IT Solutions

e-program

for

document

circulation

Program for Enforcement

Proceedings and payment

controls

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• Issuance and distribution of

booklets, triplets and various

printed information to travelers

Introduced PR

Mechanisms

Public Relations

Policy

Providing Informational

Advertisements

Direct relations with

TV & Radio

broadcasting

companies

O n g o i n g P r o j e c t s

Direct exchange of

information with

judicial institutions

through IT solutions

E-Justice Enforcement

without Court

Hearings (Time & Money Efficient

Service for Customers)

Widened evaluation

service

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C o r p o r a t e M o t t o

To strive, to seek, to find and not to yield...!

-Alfred Lord Tennyson

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Questions...