General Membership General Membership AssemblyAssembly

JANUARY 2009JANUARY 2009

Tonight’s AgendaTonight’s AgendaOpening & Updates of BPA/P

Mr. Oscar R. Sañez, President and CEOThe Business Processing Association of the Philippines (BPA/P)

Presentation I - “Operational Efficiencies in the midst of the GlobalEconomic Slowdown”Chay Mondejar-Saputil, Windows Client Product Manager, Microsoft Philippines

Presentation II - “Learning Session – Moving Up in a Downturn”James M. Lafferty, President, P&G Phils., VP New Business DevelopmentHans Sicat, President and CEO, LegisProSponsored by John Clements Consultants

Quality Council Presentation

Induction of New Members

Cocktails and Networking

Tonight’s SponsorTonight’s Sponsor

BPA/P UPDATESBPA/P UPDATES

• New BPAP Board planning meetings

• eServices Conference

• Training Scholarships

• Organization updates

• DATA PRIVACY BILL DATA PRIVACY BILL – Revised draft submitted by Cong Liwaya Chato TWG – Revised draft submitted by Cong Liwaya Chato TWG meeting on Feb 18; Consultative Forum with key stakeholders Feb 20 at CICTmeeting on Feb 18; Consultative Forum with key stakeholders Feb 20 at CICT

• DICT BILL DICT BILL – Revised draft in both Houses– Revised draft in both Houses

• OMNIBUS LABOR CODE AMENDMENT OMNIBUS LABOR CODE AMENDMENT – Ongoing– Ongoing

• Fiscal Incentives Rationalization Fiscal Incentives Rationalization – House Committee aligned on a version which – House Committee aligned on a version which we supportwe support

• Work Hours Flex time and Holiday Economics Issue Work Hours Flex time and Holiday Economics Issue – Currently being worked – Currently being worked with Sec Marianito Roque of DOLEwith Sec Marianito Roque of DOLE

EXTERNAL AFFAIRS – GOVERNMENT UPDATESEXTERNAL AFFAIRS – GOVERNMENT UPDATES

DATE OF EVENT EVENT VENUE

1. February 11-12 NASSCOM Mumbai Trade Conference

2. March 3-8 CEBIT Hannova, Germany Trade Conference

3. March Investment Mission Qatar, UAE, India Investment Mission

4. April Investment Mission Australia Investment Mission

5. May Gartner O/S Conference Washington DC Trade Conference

6. May Investment Mission New York, Texas, Chicago, Toronto Investment Mission

7. August Investment Mission Singapore Investment Mission

8. October World BPO Forum New York Trade Conference

9. October Investment Mission New York, California, Florida Investment Mission

10. November NOA Summit London Trade Conference

11. November Investment Mission London Investment Mission

PLANNED MARKETING MISSIONS - 2009PLANNED MARKETING MISSIONS - 2009

• Maximum of five advertisers on the page header.

• Only one advertiser per category per month.

• Sponsored search campaign (with Yahoo, Google) to ensure higher traffic

• Content material to be developed by advertiser and loaded on the BPAP website

ONLINE ADVERTISERS WILL BE BPAP’S FEATURED SUCCESS ONLINE ADVERTISERS WILL BE BPAP’S FEATURED SUCCESS STORIES!STORIES!

The marketing service line is in charge of all of the externalcommunications of the industry, including road shows, all media campaigns, managing messages coming from BPAP, as well as the upkeep and maintenance of BPAP Portal.The government liaison service line manages interactions with all government entities including articulating key policy positions for the sector, drawing input from others in BPAP, presenting the industry’s concerns to national government policy-making bodies.

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Over 12 years experience in media, PR and government affairs• Press Undersecretary (until Dec 08), one of the youngest ever in this role• Over 5 years of experience in govt service under the Office of the Press Secretary• Extensive experience in media having spent 7 years as reporter, writer, newscaster and producer for RPN9 and ABS-CBN• MBA - Murdoch University, Perth, Australia; AB Social Science and Communication Arts - Ateneo

WELCOME BPA/P’S NEW EXTERNAL RELATIONS WELCOME BPA/P’S NEW EXTERNAL RELATIONS DIRECTORDIRECTORMARTIN CRISOSTOMOMARTIN CRISOSTOMO

INDUSTRY AFFAIRS INDUSTRY AFFAIRS (JONATHAN DE LUZURIAGA)(JONATHAN DE LUZURIAGA)

• QUALITY ASSURANCE COUNCIL• Meetings on-going• Research and Benchmarking• Information and Resource Sharing• Training, Certification and Recognition• Members are invited to send representatives • Next Meeting – March 2 – BPAP Office

INDUSTRY AFFAIRS INDUSTRY AFFAIRS (JONATHAN DE LUZURIAGA)(JONATHAN DE LUZURIAGA)

INDUSTRY AFFAIRS INDUSTRY AFFAIRS (JONATHAN DE LUZURIAGA)(JONATHAN DE LUZURIAGA)

INDUSTRY AFFAIRS - EVENTS INDUSTRY AFFAIRS - EVENTS (JONATHAN DE (JONATHAN DE LUZURIAGA)LUZURIAGA)

February 9-10SMX Convention Center

March 26Inter-Continental Hotel

February 10-14IndiaNASSCOM LEADERSHIP FORUM

INDUSTRY PERFORMANCE in 2007: EMPLOYMENT AND REVENUESINDUSTRY PERFORMANCE in 2007: EMPLOYMENT AND REVENUESFeb Feb Industry performance report (with ACPI, CCAP, MTIAPI, and PSIA)Industry performance report (with ACPI, CCAP, MTIAPI, and PSIA)

Scorecard report for 18 NWCs (with CICT and DTI)Scorecard report for 18 NWCs (with CICT and DTI)

PUBLICATIONSPUBLICATIONSJulJul O&O Directory Philippines 2008 launch (with Asiatype)O&O Directory Philippines 2008 launch (with Asiatype)SeptSept Info-Tech report on Philippine contact center offshoring Info-Tech report on Philippine contact center offshoring NovNov Scorecard update and top-ten NWCs for 2008 report (w/ NWCWG)Scorecard update and top-ten NWCs for 2008 report (w/ NWCWG)

JLLL report on competitiveness of the Philippine O&O industryJLLL report on competitiveness of the Philippine O&O industry

FORUMS, WORKSHOPS, and SURVEYS (with sponsors)FORUMS, WORKSHOPS, and SURVEYS (with sponsors)Apr Apr BPAP-O2P-TeamAsia survey and CEO forum on effect of peso appreciationBPAP-O2P-TeamAsia survey and CEO forum on effect of peso appreciationMayMay BPAP-Anantara workshop on operational excellence (certification)BPAP-Anantara workshop on operational excellence (certification)SeptSept BPAP-O2P-TeamAsia survey and CEO forum on going publicBPAP-O2P-TeamAsia survey and CEO forum on going publicOctOct BPAP-O2P-TeamAsia survey and CEO forum on the financial crisisBPAP-O2P-TeamAsia survey and CEO forum on the financial crisis

NCC LGU Summit (with PeopleSparx and JLLL, Teletech, and Sitel) NCC LGU Summit (with PeopleSparx and JLLL, Teletech, and Sitel) Attrition survey participation closure (with DBM and HRCC) Attrition survey participation closure (with DBM and HRCC)

DecDec BPO Summit panel and awards on Next Wave Cities (w/BOI, CICT, JLLL, & JCI) BPO Summit panel and awards on Next Wave Cities (w/BOI, CICT, JLLL, & JCI) BPAP-O2P-TeamAsia survey and CEO forum on non-voice servicesBPAP-O2P-TeamAsia survey and CEO forum on non-voice servicesEverest Research Institute report on RP non-voice capabilitiesEverest Research Institute report on RP non-voice capabilities

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INFORMATION & RESEARCH INFORMATION & RESEARCH (GIGI VIRATA)(GIGI VIRATA)2008: Selected Events

INDUSTRY PERFORMANCE in 2008: EMPLOYMENT AND REVENUESINDUSTRY PERFORMANCE in 2008: EMPLOYMENT AND REVENUESFeb Feb Announce industry performance compiled from ACPI, BPAP, CCAP, Announce industry performance compiled from ACPI, BPAP, CCAP,

GDAP, MTIAPI, and PSIA statistics; and industry attrition rateGDAP, MTIAPI, and PSIA statistics; and industry attrition rate20092009 Work with associations and government agencies to improve dataWork with associations and government agencies to improve data

PUBLICATIONSPUBLICATIONSAprApr Launch publication on top-ten NWCs (with Asiatype, CICT, JLLL) (w/ ads)Launch publication on top-ten NWCs (with Asiatype, CICT, JLLL) (w/ ads)~Jul~Jul Launch O&O Directory Philippines 2009 with ATI (with features and ads)Launch O&O Directory Philippines 2009 with ATI (with features and ads)NovNov Announce top-ten NWCs for 2009Announce top-ten NWCs for 2009

CEO FORUMS and BPAP-O2P-TEAMASIA SURVEYS (with sponsors)CEO FORUMS and BPAP-O2P-TEAMASIA SURVEYS (with sponsors)Mar Mar Talent demand and supply for non-voice servicesTalent demand and supply for non-voice servicesJulJul Industry status and outlookIndustry status and outlookOctOct TBD – A pressing issue at this time, suggestions welcomeTBD – A pressing issue at this time, suggestions welcome

Additional periodic surveys:Additional periodic surveys:Repeat questions from previous surveys on attrition and hiring rates (2005), constraints to Repeat questions from previous surveys on attrition and hiring rates (2005), constraints to growth (2006), and the business environment (2007) to establish trends growth (2006), and the business environment (2007) to establish trends

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INFORMATION & RESEARCHINFORMATION & RESEARCH 2009: Selected Projects

SURVEYS AND STUDIESSURVEYS AND STUDIESData for operational excellence programData for operational excellence programSocioeconomic effects of the industry on the countrySocioeconomic effects of the industry on the countryPerception of the Philippines in major marketsPerception of the Philippines in major marketsIndustry profileIndustry profileIndustry historyIndustry historyRoad map 2012Road map 2012

RESEARCH SERVICESRESEARCH SERVICESPublish and post free reportsPublish and post free reports

Top-line industry resultsTop-line industry resultsTop-ten NWCsTop-ten NWCsBPAP and partner presentationsBPAP and partner presentations

Produce premium or customized reports at tiered discounts (free to survey Produce premium or customized reports at tiered discounts (free to survey respondents)respondents)Periodic surveysPeriodic surveysCustomized reports from BPAP inventory and scorecardCustomized reports from BPAP inventory and scorecardAttrition surveyAttrition survey

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INFORMATION & RESEARCHINFORMATION & RESEARCH 2009: Selected Plans

TALENT DEVELOPMENT TALENT DEVELOPMENT (JAMEA GARCIA)(JAMEA GARCIA)

• BPAP participation in Government and Private Sector InitiativesNCC , COMSTE, PTFE

• Middle Management Program for the BPOThe BPAP-Ateneo Diploma in Business Process Outsourcing has been

conferred to the 1st batch of graduates from Maersk last January 21, 2009Enrollment now on-going for the BPAP-Ateneo Diploma in Business Process

Outsourcing Part I : The Basic Supervisory Program is scheduled for February 23, 24 and March

2-3, 2009Part II: Leadership and Management Development Program is scheduled for March

23 to May 19, 2009

• ADEPT/ELITESCurrently being implemented by the partner schools

• PGMA-TWSP BPAP has distributed over 44,000 certificates worth Php 260 million nationwide as of

Dec 31, 2008As of Jan. 23, 2009, employment yield rates for the BPO sectors are as follows:– 65% for Contact Centers– 86% for Medical Transcription– 100% for Software– 100% Animation

• BPAP Career Caravan Will be travelling to our first city on February 2009 (Please refer to next slide)

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Coordinating Council of Private Educational Associations

(COCOPEA)

OBJECTIVES:

•Provide strategic support for the growth of BPO-IT in the Next Wave Cities in partnership with CICT and COCOPEA

•Promote and create awareness for BPO-IT careers

ACTIVITIES:

•Learning sessions conducted by BPO-IT key players

•Testimonials from BPO-IT employees

•Simulation showcase of actual BPO-IT operations.

•Kapihan sa BPO-IT (focus group discussion)

•JOB Fair

For InductionFor Induction

• Alphaland

• IBM Business Solutions

• Sencor

• Infinit Outsourcing

• Interactive Technology Solutions Inc. (iTech)