General Managers Overview of Members Survey

The percentage of response came from the following sections:

I would like to thank all of the members who took part in this year’s survey, with a return rate of over 23% which gives us a really good overview of how we are doing. The results have shown an overall improvement on last year which is very encouraging.

All the results and suggestions have been reviewed with the team and we have used this feedback to help us really focus on the key areas which are of importance to our members.

Men's 2013 2012 Men's 69% 60%

Ladies 14% 19%

Seniors 18% 21%

Overall experience of being a member

Satisfaction Scale 1-5 3.8 3.6

The Pro ShopThe overall view felt by the members wasthe team in the pro shop were very friendly, approachable and offered a good serviceconsidering the size of the area .

Comment Action Better Selection of merchandise

We have four club brands to demo this year which hopefully will improve this matter.

More Branded BP Club Products

This is an area we are always looking at ways of increasing the number of products we offer and will continue to do so

Better choice of LadiesClothing

We have increased the number of ladies sale days throughout the year We also offer a bespoke ordering service

More Competitive Pricing If you see a product cheaper elsewhere please come and see us in the shop we will always try our best to match the price

Overall Satisfaction 2013

3.1

Overall satisfaction 2102 3.0

Competitions and Handicaps The feedback received in general was very positivein this area a number of members were very appreciative of the work done by the Handicap Secretary John Cooper .

Comment Action Would like to have choice of tee times for competitions rather than an open draw

This is something we are looking to introduce .We will let everyone know when we obtain agreement from the committee on this matter.

To many cancellations on comp days

This is still an on-going issue and one which is addressed on an as and when basis. We do rely heavily on the members to ensure they turn up for competitions they have entered.

Better use of the on line system for competitions

We are looking into this with the committee and Mi Club

Ensure New Members have valid Handicaps

This has now been implemented

The Golf Course and Greenkeeping This is an area that whilst we have shown anoverall improvement in we will continue to striveto ensure we deliver a great golf course.

Comment Action More consistency on the bunkers

Work is ongoing in this area we will continue to strive to improve the overall consistency of the bunkers

More trees to give the course better definition

We have planted over 500 new trees around the course

The team have done an exceptional job given the weather conditions over the year Faster and more consistent greens We will continue to ensure

the greens are of a consistent speed and condition

Overall Satisfaction 2013

Tees 3.8Bunkers 2.8Greens 3.9Fairways 4.0

Overall satisfaction 2102

Tees 3.6Bunkers 2.7Greens 3.9Fairways 3.8

Food and Beverage

The majority of members have noticed a marked improvement in the general overall standards of the food and beverage department in the past year.

Comment Action Great improvement since the new chef and manager arrived Would like a better selection of wines

We are currently in the process of introducing a new wine list

More low calorie foods and vegetarian options

We will introduce more of theses options on the daily specials board

Soups inconsistent and Sunday lunch menu to be advertised in advance

Feedback received recently regarding soups has been very positive. Sunday lunch menu is now advertised in advance.

Overall Satisfaction 2013

Food 3.3Menu 3.3Drinks 3.6

Overall satisfaction 2102

Food 2.6Menu 2.7Drinks 3.5

Online Booking System We have received a number of very positivecomments regarding the new online booking system , we appreciate the system isn't ideal for everyone and are continually looking at waysof how we can improve things.

Comment Action It is good and the flexibility the team have shown with Saturday bookings have made it work well I think its an excellent addition Works really well best thing to happen at the club in 2012 Great idea now need it for competitions

This is a long term project which we will work on with the committee and Mi Club

Still needs to be developed to match our booking requirements

It was always our intention to review the system on an on going basis. We will keep you updated on developments

Summary

We are committed to ensuring the club continues to gofrom strength to strength in 2013 with a real focus on delivering a great golf course with food and service to match allowing you to enjoy the very best value from your membership.

Once again thank you for taking the time toparticipate in this year’s survey if you wish todiscuss any of the points you have raised on an individual basis then please feel free to contact me at the club on 01923711400or or on email at:batchworthpark-manager@crown-golf.co.uk