from new hire to team contributor, asap
TRANSCRIPT
From New Hire to Team Contributor, ASAP
@mattphilip #XP2016, 27 May 2016How Asynchrony Prepares People to Deliver
• The story of our learning team
• Benefits of having a dedicated learning team
• Things that worked, things that didn’t
• What the future holds
What This Is About@mattphilip
The Story of Our Learning Team
@mattphilip #XP2016
Jan 1: Idea
@mattphilip #XP2016
@mattphilip #XP2016
@mattphilip #XP2016
@mattphilip #XP2016
Training OnboardingTeam
Customer-Delivery Team
Learn Apply and Practice
Courageously Reinforce
1 week 1-12 weeks
@mattphilip #XP2016
Pair Programming
Test-DrivenDevelopment
Simple Design
Continuous Integration
Refactoring
@mattphilip #XP2016
@mattphilip #XP2016
@mattphilip #XP2016
@mattphilip #XP2016
@mattphilip #XP2016
What’s workedand what hasn’t
What we might do differently
@mattphilip #XP2016
@mattphilip #XP2016
Successes:
• Emergent practices (360s, mobbing, learning goals/”learn around”)
• Coda kata
• Focus on doing things right
Challenges:
• Short and unknown tenure of people/team continuity (“rapture events”)
• The right tech stack and product
• The right ratio of practice mentors to learners (1:1-3)
Successes and Challenges
BenefitsSome expected, some unexpected
@mattphilip #XP2016
@mattphilip #XP2016
Being a practice mentor on an onboarding team has helped me keep my teaching skills sharp. I’m pushed daily to a deeper understand of the ‘whys’ behind how we work, so that I can articulate and explain it to our onboarders.
- Chris
@mattphilip #XP2016
I have seen people from the onboarding team go out into other projects and start asking really helpful questions. The onboarding team instills some very important practices and helps shake up the processes of existing teams for the better.
— Ben
@mattphilip #XP2016
I think some of my best work relationships came from the team. I talk to them all the time.
-- Kevan
@mattphilip #XP2016
74% 72% 74%
84%98%
0
50
100
150
200
250
300
350
400
2012 2013 2014 2015 2016
Employees and Retention Rate
Employees Retention % Learning Team
Actually, I don't view the retention aspect nearly as valuable as the productivity and operational benefit from having people first adapt to our way of doing business before landing on a client engagement.
– Jim, COO
@mattphilip #XP2016
I have had many employees come to me after they had been here a couple weeks and thank me for convincing them to come to Asynchrony. They all let me know that this was the best place that they had ever worked and were delighted that they made the decision to come here... It was typically related to the onboarding team.
- John, talent scout
The Future (For Us and You)
@mattphilip #XP2016
@mattphilip #XP2016
DevOps
Flow Management
Product Ownership
QualityAdvocacy
UX Design
XP
@mattphilip #XP2016
• See if your organization has the same pain points• Start small• Choose product, tech stack wisely• Find the right practice mentors• Focus on learning in safe-to-fail environment
Takeaways for Tomorrow