from design thinking to devops and back again: unifying design and operations
TRANSCRIPT
From design thinking to devops and back again
Unifying design and operations
@jeffsussna
Rethinking the relationship between design and operations
Design: figuring out what comes next
Operations: taking care of what’s happening now
Des
Design as problem solving…
Design thinking: iterating towards a ‘solution’
Lean: optimizing the value 'stream'
Agile: defining ‘done’
DevOps: continuous ‘delivery’
Service Design: map journey from 'beginning to end'
Unfortunately…
Experience shapes meaning
Experience changes users
Value is co-created
Service exposes the sausage factory
Complexity defies control
Design is always provisional
You can’t foresee the entire problem
You can’t solve the problem correctly
The solution changes the problem
The designer/customer is part of the problem/solution
IT is eating the world
The physical world is dissolving
Brand promise shifts from delivery to conversation
IT becomes a medium for continuous design
Design becomes operations
Operations becomes design
Velocity is necessary but not sufficient
Continuous design is useful conversation
Design for service, not just software: Start with the customer’s job-to-be-doneAddress experience across touchpoints and timeTreat employees as customers
Minimize latency, maximize feedback: Extend the mantra of LeanUX throughout the lifecycle Design signals, not just features Apply to internal and external relationships
Design for failure, operate to learn: Design for resilienceUse failure as informationIncorporate entire “UX stack”
If… You can’t foresee the entire problem… You can’t solve the problem correctly… The solution changes the problem… The designer/customer is part of the problem/solution…
…then there is no “done”
Use operations as input to design: Seek out operational insightExpose internal and external interactions Listen to reality -> act on what you hear
Be curious and humble
You're walking. And you don't always realize it,!but you're always falling.!With each step you fall forward slightly.!And then catch yourself from falling.!Over and over, you're falling.!And then catching yourself from falling.!And this is how you can be walking and falling!at the same time.!-Laurie Anderson
Homework:
Design for Dasein. Thomas WendtService-Dominant Logic. Robert Lusch/Stephen Vargo Designing Delivery. Jeff Sussna