![Page 1: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/1.jpg)
From design thinking to devops and back again
Unifying design and operations
@jeffsussna
![Page 2: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/2.jpg)
Rethinking the relationship between design and operations
![Page 3: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/3.jpg)
Design: figuring out what comes next
Operations: taking care of what’s happening now
![Page 4: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/4.jpg)
Des
Design as problem solving…
![Page 5: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/5.jpg)
Design thinking: iterating towards a ‘solution’
Lean: optimizing the value 'stream'
Agile: defining ‘done’
DevOps: continuous ‘delivery’
Service Design: map journey from 'beginning to end'
![Page 6: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/6.jpg)
Unfortunately…
![Page 7: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/7.jpg)
Experience shapes meaning
![Page 8: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/8.jpg)
Experience changes users
![Page 9: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/9.jpg)
Value is co-created
![Page 10: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/10.jpg)
Service exposes the sausage factory
![Page 11: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/11.jpg)
Complexity defies control
![Page 12: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/12.jpg)
Design is always provisional
![Page 13: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/13.jpg)
You can’t foresee the entire problem
You can’t solve the problem correctly
The solution changes the problem
The designer/customer is part of the problem/solution
![Page 14: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/14.jpg)
IT is eating the world
![Page 15: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/15.jpg)
The physical world is dissolving
![Page 16: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/16.jpg)
Brand promise shifts from delivery to conversation
![Page 17: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/17.jpg)
IT becomes a medium for continuous design
![Page 18: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/18.jpg)
Design becomes operations
Operations becomes design
![Page 19: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/19.jpg)
Velocity is necessary but not sufficient
![Page 20: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/20.jpg)
Continuous design is useful conversation
![Page 21: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/21.jpg)
Design for service, not just software: Start with the customer’s job-to-be-doneAddress experience across touchpoints and timeTreat employees as customers
![Page 22: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/22.jpg)
Minimize latency, maximize feedback: Extend the mantra of LeanUX throughout the lifecycle Design signals, not just features Apply to internal and external relationships
![Page 23: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/23.jpg)
Design for failure, operate to learn: Design for resilienceUse failure as informationIncorporate entire “UX stack”
![Page 24: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/24.jpg)
If… You can’t foresee the entire problem… You can’t solve the problem correctly… The solution changes the problem… The designer/customer is part of the problem/solution…
![Page 25: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/25.jpg)
…then there is no “done”
![Page 26: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/26.jpg)
Use operations as input to design: Seek out operational insightExpose internal and external interactions Listen to reality -> act on what you hear
![Page 27: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/27.jpg)
Be curious and humble
![Page 28: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/28.jpg)
You're walking. And you don't always realize it,!but you're always falling.!With each step you fall forward slightly.!And then catch yourself from falling.!Over and over, you're falling.!And then catching yourself from falling.!And this is how you can be walking and falling!at the same time.!-Laurie Anderson
![Page 29: From Design Thinking to DevOps and Back Again: Unifying Design and Operations](https://reader030.vdocuments.site/reader030/viewer/2022032421/55a7821e1a28ab2b3e8b4783/html5/thumbnails/29.jpg)
Homework:
Design for Dasein. Thomas WendtService-Dominant Logic. Robert Lusch/Stephen Vargo Designing Delivery. Jeff Sussna