from a leader in japan to a winner worldwide - ir …€¦ · · 2016-01-14from a leader in japan...
TRANSCRIPT
From a Leader in Japan to a Winner Worldwide
Representative Director, President & CEO Shiseido Group CEO
Masahiko Uotani Dec. 3rd, 2015
2
1 About Myself
3 VISION 2020
2 Shiseido Overview
4
My Learnings
Brand value is an intangible asset, building total corporate value,
sustainable growth and high ROE.
5
Key Success Factors Strategic marketing for consumer relationships “Think Global, Act Local” Diversity as the source of innovation Leadership to create high performance and
a winning culture Execution! Execution! Execution!
Brand value is an intangible asset, building total corporate value, sustainable growth and high ROE.
But, I was going to enjoy my retirement in… “The world belongs to the discontented.”
My Learnings
6
…And,
Decided to become CEO of Shiseido
My mission & 覚悟 To make Shiseido into
a leading global marketing company
8
1 About Myself
3 VISION 2020
2 Shiseido Overview
Shiseido Heritage
9
Established as a pharmacy in 1872
10
Shiseido Company Mission
To inspire a life of beauty and culture
Shiseido Business Portfolio
Cosmetics
Fragrances
Retail
Foods
Healthcare
Professional Restaurants 11
Shiseido Regional Portfolio
12
Americas
133
Europe
109
China
115 Asia
55
Japan
366
Billions of yen FY Ended March 2015
Presence in 120 countries
53% of sales overseas
Source (Global):WWD BEAUTY INC’S ANNUAL RANKING OF THE WORLD’S BIGGEST BEAUTY COMPANIES (April 2015) (Japan):The Nikkei (August 13, 2015)
1 L’ORÉAL 2 UNILEVER 3 P&G 4 ESTÉE LAUDER 5 SHISEIDO
Shiseido as a Leading Japanese Company
1 SHISEIDO 2 KANEBO 3 KOSE 4 POLA ORBIS 5 KAO
Japan Global
13
Shiseido Brands
15
What Has Made Shiseido Competitive
*the International Federation of Societies of Cosmetic Chemist
Technology/Quality
Won 23 IFSCC* Awards
16
What Has Made Shiseido Competitive
Omotenashi as consumer touch point
22,400 Beauty Consultants worldwide
CSR activities that are unique to Shiseido
Environment Culture Women and Beauty
What Has Made Shiseido Competitive
17
Market share
Challenges
Regain Japan business growth
Dramatically increase global business profitability
Rejuvenate Shiseido
-2
0
2
4
6
8
10
12
Japan Global (OP%) 1980 2014
18
2010 2015
19
1 About Myself
3 VISION 2020
2 Shiseido Overview
Understanding Real Issues
20
Key Issues
Vicious cycle
Increase trade rebates (sell-in) Weak
brands/innovation
Sales decline
21
Decline consumer sales (sell-out)
Increase retail inventory
Break the chain!
Reduction of consumer A&P and R&D investments
2015 2020
Sales over
¥1 trillion
Operating income
over ¥ 100 bil.
CAGR 3~5%
CAGR 5~7%
VISION 2020 Goal
22
A winner worldwide
VISION 2020 Roadmap
23
Regain Japan growth Structual reform for
global profitability Brands via marketing
and innovation Global organization Efficiency/
Cost reduction
2018-2020 New Strategy to Accelerate Growth
2015-2017 Rebuild Foundation
New brands via M&A Enter emerging
countries Expand business
portfolio Strong talent and
leaders Keep delivering
efficiency
24
Marketing Innovation
Key Pillars of VISION 2020
BRAND VALUE
People/Talent development
Japan
25
Brand renewals/relaunches/rationalization Brand manager appointment Increased investment in consumer
marketing Seamless organization
Restoring Growth Momentum
26
1H 2014 2H 2014 April May June July Aug Sept Oct
In-store sales growth vs LY
(%)
Capturing Inbound Demand
27
Numbers of tourists (Jan-Sep 2015)
1. China 4.3 mil. +113%
2. Korea 3.2 mil. +44%
3. Taiwan 3.1 mil. +31%
Contributing to growth of total revenue
28
Global Business Update in 2015
Working Not working Strong prestige
brands Asia/Travel Retail
momentum
China local brands Unsustainable Bare
Escentuals growth
China Business Reforms
29
Cost reduction
Brand portfolio
Store sales focus
BC/BA produc-
tivity
Digital market-
ing Local- ization
Reengi- neer
business
30
Mega Trends Are Changing Consumer Lives
Globalization Urbanization Informatization
Passive → “Active Consumer”
31
DM Center Of Exellence in NY
Own website (watashi+)and web counseling
Cross-border e-commerce
Digital Marketing and E-Commerce
32
Strengthening Digital Communication with Young Consumers
Video posted on YouTube “High School Girl? The Secret of Make Up High School Girls”
33
Travel Retail Opportunities
Increase duty-free counters and BC
Airport advertising and promotion
Dedicated product development
2017 2020 2015 2016 2014
~
~
Cumulative increase of more than ¥100 billion over three years
Increase brand value
Expand Marketing Investment
34
Europe
China
Southeast Asia
Japan
Americas
# of researchers: from 1,000 to 1,500 R&D investment: from 1.8% to 2.5%
35
Strengthen R&D Capabilities
Global Innovation Center
Europe Americas
Generate ¥30-40 billion in 2017, compared with 2014
2.5-5.0 6.0-8.0
(Billions of yen)
China
0.5-1.0
Asia
15.0-18.0
6.0-8.0
Structural Reform to Decrease Costs
Japan
36
Matrix Organization to Achieve “Think Global, Act Local”
37
Europe Americas
Japan
Global Centers of Excellence
Fragrance
Skincare
Makeup/Color
Drive category innovation
Digital
38
39
Diversity to Build Management Capability
Global Management Team
40
President, Shiseido Japan Toru Sakai
President, Shiseido Asia Pacific Jean-Philippe Charrier
President and CEO, Shiseido Americas Marc Rey
President and CEO, Shiseido Europe, the Middle East and Africa Louis Desazars
President , Shiseido Global Travel Retail Philippe Lesne
President and CEO Shiseido Group CEO Masahiko Uotani
41
覚悟 Strong dedication and commitment
In this document, statements other than historical facts are forward-looking statements that reflect our plans and expectations. These forward-looking statements involve risks, uncertainties and other factors that may cause actual results and achievements to differ from those anticipated in these statements.