florida department of transportation smart sunguide ...€¦ · smart sunguide transportation...

48
Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES Operations Event Management Hurricane Warning 4.8.19 OVERVIEW Hurricanes can impact traffic conditions on the roadway network, significantly reducing safety and increasing travel times. A Hurricane Warning can provide motorists with useful information about the possibility of encountering this serious weather event along their planned route. This advance warning will allow motorists to take action, such as change of path to avoid encountering the event. With the present system configuration, messages will be posted by the operator based on information obtained from weather alerts provided by: the National Weather Services Mobile Decision Support Services (NWS- MOSS) http://inws.wrh.noaa.gov Only weather warnings are to be posted, not weather watches. PROCEDURES When an alert is received, take the following actions: Open the email alert in Microsoft Outlook. See the example email alert in the figure below. Click the link "More information" in the email alert; this will open the web page with more details on this Interactive NWS Alert. ' ... --I Prpl) to All X -::J Mon to FOldt! • .;j Crutf RulE Delde :j Other "'ctlOns From: wr,mobile_a1er1s@n08S_QOV To: [email protected] Cc: Subject: iNWS Weather Alert Block Stndtt , " .J , " -' (lltegolltf Follow Marl a I . Uo' U.,rud Stlect- fmc Sent: Fri 812012010 6:09 PM Hurr-kane Warning from 8/20/2010 6:08 PM to 7:00 PM EDT for Broward Couoty More Infol'mation - ,'lft .-- Sena to Onellate ('flt'Jotl!!: ... Version: 6.0 January 15,2012 Page 1 of 5

Upload: others

Post on 22-Jul-2020

5 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

OVERVIEW

Hurricanes can impact traffic conditions on the roadway network significantly reducing safety and increasing travel times

A Hurricane Warning can provide motorists with useful information about the possibility of encountering this serious weather event along their planned route This advance warning will allow motorists to take action such as change of path to avoid encountering the event

With the present system configuration messages will be posted by the operator based on information obtained from weather alerts provided by the National Weather Services Mobile Decision Support Services (NWS- MOSS) httpinwswrhnoaagov

Only weather warnings are to be posted not weather watches

PROCEDURES

bull When an alert is received take the following actions

bull Open the email alert in Microsoft Outlook See the example email alert in the figure below

bull Click the link More information in the email alert this will open the web page with more details on this Interactive NWS Alert

--I ~ Rtpl~ Prpl) Forw~rd

to All

X -J Mon to FOldt bull

j Crutf RulE Delde

j Other ctlOns bull

From wrmobile_a1er1sn08S_QOV To OoerstorsSmar1sunguidecom Cc Subject iNWS Weather Alert

Block Stndtt

~~ ~ ~FdJ

- ~R~lat~d bull (lltegolltf Follow Marl a I Uo Urud ~ Stlectshy

CPtl~n fmc

Sent Fri 812012010 609 PM

Hurr-kane Warning from 8202010 608 PM to 700 PM EDT for Broward Couoty More Infolmation

-

lft--Sena to

Onellate

(fltJotl

Version 60 January 152012 Page 1 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

EXAMPLE ALERT INFORMA TlON WEB PAGE

1 lnttiv~ - AIM Information

Ume My Alerts News rAQ About

~ Inter-active NWS Alert tr(OIlIlltion

Hurricane Warning vald from Aug 20 608 PM to 700 PM EDT

gt

~ - HI~[r]J~~ ~ ~

ltIIt

gtlr rm ltI h H ~NWSAlert U5erAIertAreil

000 WGUS82 KMFL 202208 CCA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 6011 PM EDT FAI AUG 20 201 Q

login Register

A HURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDT FOR BROWARD COUNTY bull

~ 111 Potldpd tod ott

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin st Lucie and Indian River)

Version 80 January 15 2012 Page 20f5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Warning log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Warning If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the warning area

bull Use response plans to add OMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WARNING

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Warnings the time should be removed from the messClge

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any Significant observations in the SunGuide event

Version 60 January 152012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Warning pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmfllghwo

Example A Hurricane Warning has been Issued for (region) until xxxx Please use caution II

(example for region portions ofBroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

o Statewide bull LocaOOn o Full Roadwav o Entity

_1020304

Region

County

Roadway

ISoutheast

I NONE

English _ Spanish 0

Southeast [Floodgate 1 English] Common settings appIv to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

I Minor Iv I

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

If the advisory is for a specific county o Region = Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Csil Settings

Sevelity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region ISoutheast bull Location o Full Roadway County o Entity

Roadway I NONE1020304 English Spanish 0

Broward County [Floodgate 1 English] Commoo settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal alter message

I Minor Iv I

Iv I

Iv I

Hurricane Warnings must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane warning is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MOSS) httpwwwlnwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

OVERVIEW

Hurricanes can impact traffic conditions on the roadway network significantly reducing safety and increasing travel times

A Hurricane Watch can provide motorists with useful information about the possibility of encountering hurricane conditions (sustained winds of 75 mph or higher) along their planned route This advance warning will allow motorists to take action such as change of path to avoid encountering the event The hurricane watch is issued 48 hours in advance of the anticipated onset of tropical storm force winds

With the present system configuration messages will be posted by the operator based on information obtained from weather alerts provided by the National Weather Services Mobile Decision Support Services (NWS- MOSS) httpinwswrhnoaagov

Hurricane Watch messages will only be posted at the request of Management

PROCEDURES

bull When an alert is received take the following actions

bull Open the email alert in Microsoft Outlook See the example email alert in the figure below

bull Click the link More information in the email alert this wi open the web page with more details on this Interactive NWS Alert

Reply

t _ R~ply FOfWard to All

x shy~ Move 10 Foldtl bull

~Cute Rule Delete

~ OHm Jctons bull

From wrmobile aler1snoaaaov To OooretorsSmartsunguidecom Cc Subject iNWS Weather Alert

bullbullbull ~ J4 find ~ I ~Rellleo bull

(attgofla folio Mar~ H Up Unread Se~ct-

CUtJl rroc

Sent Fri 812012010 609 PM

HUrlicane Warning from 8202010608 PM to 700 PM EDT for Broward Couoty 1fole InformatioD

-

11t1-

Senato OneNote lrlef kDt~

Version 60 January 15 2012 Page 1 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

EXAMPLE ALERT INFORMA TION WEB PAGE

bull IntecfcNWSmiddot Alert lnformtio

110me My Alerts New FAQ About

(amp Interactive NWS Alelt 1n formation

Hurricans Waming vald rom Aug 20 608 PM to 700 PM EDT

~ cart LaUderdale _~~__~ ~~L_ j

11 --pound _$ I

1 1 I

I

bull ~ bull lt Hialg~~

~ l11t~~ k~~cr 0 - h 1 H1 ~NWSAlertu~rAlertArea 000 WGUS82 KMFL 202208 CeA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 608 PM EDT FRIAUG 20 2010

AHURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDTFOR BROWAAD COUNTY

Q IntlJrrwt IProtected ~od~ Off

Version 60 January 15 2012 Page 2 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 2: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

EXAMPLE ALERT INFORMA TlON WEB PAGE

1 lnttiv~ - AIM Information

Ume My Alerts News rAQ About

~ Inter-active NWS Alert tr(OIlIlltion

Hurricane Warning vald from Aug 20 608 PM to 700 PM EDT

gt

~ - HI~[r]J~~ ~ ~

ltIIt

gtlr rm ltI h H ~NWSAlert U5erAIertAreil

000 WGUS82 KMFL 202208 CCA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 6011 PM EDT FAI AUG 20 201 Q

login Register

A HURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDT FOR BROWARD COUNTY bull

~ 111 Potldpd tod ott

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin st Lucie and Indian River)

Version 80 January 15 2012 Page 20f5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Warning log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Warning If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the warning area

bull Use response plans to add OMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WARNING

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Warnings the time should be removed from the messClge

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any Significant observations in the SunGuide event

Version 60 January 152012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Warning pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmfllghwo

Example A Hurricane Warning has been Issued for (region) until xxxx Please use caution II

(example for region portions ofBroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

o Statewide bull LocaOOn o Full Roadwav o Entity

_1020304

Region

County

Roadway

ISoutheast

I NONE

English _ Spanish 0

Southeast [Floodgate 1 English] Common settings appIv to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

I Minor Iv I

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

If the advisory is for a specific county o Region = Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Csil Settings

Sevelity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region ISoutheast bull Location o Full Roadway County o Entity

Roadway I NONE1020304 English Spanish 0

Broward County [Floodgate 1 English] Commoo settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal alter message

I Minor Iv I

Iv I

Iv I

Hurricane Warnings must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane warning is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MOSS) httpwwwlnwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

OVERVIEW

Hurricanes can impact traffic conditions on the roadway network significantly reducing safety and increasing travel times

A Hurricane Watch can provide motorists with useful information about the possibility of encountering hurricane conditions (sustained winds of 75 mph or higher) along their planned route This advance warning will allow motorists to take action such as change of path to avoid encountering the event The hurricane watch is issued 48 hours in advance of the anticipated onset of tropical storm force winds

With the present system configuration messages will be posted by the operator based on information obtained from weather alerts provided by the National Weather Services Mobile Decision Support Services (NWS- MOSS) httpinwswrhnoaagov

Hurricane Watch messages will only be posted at the request of Management

PROCEDURES

bull When an alert is received take the following actions

bull Open the email alert in Microsoft Outlook See the example email alert in the figure below

bull Click the link More information in the email alert this wi open the web page with more details on this Interactive NWS Alert

Reply

t _ R~ply FOfWard to All

x shy~ Move 10 Foldtl bull

~Cute Rule Delete

~ OHm Jctons bull

From wrmobile aler1snoaaaov To OooretorsSmartsunguidecom Cc Subject iNWS Weather Alert

bullbullbull ~ J4 find ~ I ~Rellleo bull

(attgofla folio Mar~ H Up Unread Se~ct-

CUtJl rroc

Sent Fri 812012010 609 PM

HUrlicane Warning from 8202010608 PM to 700 PM EDT for Broward Couoty 1fole InformatioD

-

11t1-

Senato OneNote lrlef kDt~

Version 60 January 15 2012 Page 1 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

EXAMPLE ALERT INFORMA TION WEB PAGE

bull IntecfcNWSmiddot Alert lnformtio

110me My Alerts New FAQ About

(amp Interactive NWS Alelt 1n formation

Hurricans Waming vald rom Aug 20 608 PM to 700 PM EDT

~ cart LaUderdale _~~__~ ~~L_ j

11 --pound _$ I

1 1 I

I

bull ~ bull lt Hialg~~

~ l11t~~ k~~cr 0 - h 1 H1 ~NWSAlertu~rAlertArea 000 WGUS82 KMFL 202208 CeA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 608 PM EDT FRIAUG 20 2010

AHURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDTFOR BROWAAD COUNTY

Q IntlJrrwt IProtected ~od~ Off

Version 60 January 15 2012 Page 2 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 3: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Warning log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Warning If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the warning area

bull Use response plans to add OMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WARNING

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Warnings the time should be removed from the messClge

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any Significant observations in the SunGuide event

Version 60 January 152012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Warning pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmfllghwo

Example A Hurricane Warning has been Issued for (region) until xxxx Please use caution II

(example for region portions ofBroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

o Statewide bull LocaOOn o Full Roadwav o Entity

_1020304

Region

County

Roadway

ISoutheast

I NONE

English _ Spanish 0

Southeast [Floodgate 1 English] Common settings appIv to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

I Minor Iv I

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

If the advisory is for a specific county o Region = Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Csil Settings

Sevelity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region ISoutheast bull Location o Full Roadway County o Entity

Roadway I NONE1020304 English Spanish 0

Broward County [Floodgate 1 English] Commoo settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal alter message

I Minor Iv I

Iv I

Iv I

Hurricane Warnings must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane warning is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MOSS) httpwwwlnwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

OVERVIEW

Hurricanes can impact traffic conditions on the roadway network significantly reducing safety and increasing travel times

A Hurricane Watch can provide motorists with useful information about the possibility of encountering hurricane conditions (sustained winds of 75 mph or higher) along their planned route This advance warning will allow motorists to take action such as change of path to avoid encountering the event The hurricane watch is issued 48 hours in advance of the anticipated onset of tropical storm force winds

With the present system configuration messages will be posted by the operator based on information obtained from weather alerts provided by the National Weather Services Mobile Decision Support Services (NWS- MOSS) httpinwswrhnoaagov

Hurricane Watch messages will only be posted at the request of Management

PROCEDURES

bull When an alert is received take the following actions

bull Open the email alert in Microsoft Outlook See the example email alert in the figure below

bull Click the link More information in the email alert this wi open the web page with more details on this Interactive NWS Alert

Reply

t _ R~ply FOfWard to All

x shy~ Move 10 Foldtl bull

~Cute Rule Delete

~ OHm Jctons bull

From wrmobile aler1snoaaaov To OooretorsSmartsunguidecom Cc Subject iNWS Weather Alert

bullbullbull ~ J4 find ~ I ~Rellleo bull

(attgofla folio Mar~ H Up Unread Se~ct-

CUtJl rroc

Sent Fri 812012010 609 PM

HUrlicane Warning from 8202010608 PM to 700 PM EDT for Broward Couoty 1fole InformatioD

-

11t1-

Senato OneNote lrlef kDt~

Version 60 January 15 2012 Page 1 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

EXAMPLE ALERT INFORMA TION WEB PAGE

bull IntecfcNWSmiddot Alert lnformtio

110me My Alerts New FAQ About

(amp Interactive NWS Alelt 1n formation

Hurricans Waming vald rom Aug 20 608 PM to 700 PM EDT

~ cart LaUderdale _~~__~ ~~L_ j

11 --pound _$ I

1 1 I

I

bull ~ bull lt Hialg~~

~ l11t~~ k~~cr 0 - h 1 H1 ~NWSAlertu~rAlertArea 000 WGUS82 KMFL 202208 CeA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 608 PM EDT FRIAUG 20 2010

AHURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDTFOR BROWAAD COUNTY

Q IntlJrrwt IProtected ~od~ Off

Version 60 January 15 2012 Page 2 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 4: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Warning pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmfllghwo

Example A Hurricane Warning has been Issued for (region) until xxxx Please use caution II

(example for region portions ofBroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

o Statewide bull LocaOOn o Full Roadwav o Entity

_1020304

Region

County

Roadway

ISoutheast

I NONE

English _ Spanish 0

Southeast [Floodgate 1 English] Common settings appIv to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

I Minor Iv I

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

If the advisory is for a specific county o Region = Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Csil Settings

Sevelity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region ISoutheast bull Location o Full Roadway County o Entity

Roadway I NONE1020304 English Spanish 0

Broward County [Floodgate 1 English] Commoo settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal alter message

I Minor Iv I

Iv I

Iv I

Hurricane Warnings must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane warning is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MOSS) httpwwwlnwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

OVERVIEW

Hurricanes can impact traffic conditions on the roadway network significantly reducing safety and increasing travel times

A Hurricane Watch can provide motorists with useful information about the possibility of encountering hurricane conditions (sustained winds of 75 mph or higher) along their planned route This advance warning will allow motorists to take action such as change of path to avoid encountering the event The hurricane watch is issued 48 hours in advance of the anticipated onset of tropical storm force winds

With the present system configuration messages will be posted by the operator based on information obtained from weather alerts provided by the National Weather Services Mobile Decision Support Services (NWS- MOSS) httpinwswrhnoaagov

Hurricane Watch messages will only be posted at the request of Management

PROCEDURES

bull When an alert is received take the following actions

bull Open the email alert in Microsoft Outlook See the example email alert in the figure below

bull Click the link More information in the email alert this wi open the web page with more details on this Interactive NWS Alert

Reply

t _ R~ply FOfWard to All

x shy~ Move 10 Foldtl bull

~Cute Rule Delete

~ OHm Jctons bull

From wrmobile aler1snoaaaov To OooretorsSmartsunguidecom Cc Subject iNWS Weather Alert

bullbullbull ~ J4 find ~ I ~Rellleo bull

(attgofla folio Mar~ H Up Unread Se~ct-

CUtJl rroc

Sent Fri 812012010 609 PM

HUrlicane Warning from 8202010608 PM to 700 PM EDT for Broward Couoty 1fole InformatioD

-

11t1-

Senato OneNote lrlef kDt~

Version 60 January 15 2012 Page 1 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

EXAMPLE ALERT INFORMA TION WEB PAGE

bull IntecfcNWSmiddot Alert lnformtio

110me My Alerts New FAQ About

(amp Interactive NWS Alelt 1n formation

Hurricans Waming vald rom Aug 20 608 PM to 700 PM EDT

~ cart LaUderdale _~~__~ ~~L_ j

11 --pound _$ I

1 1 I

I

bull ~ bull lt Hialg~~

~ l11t~~ k~~cr 0 - h 1 H1 ~NWSAlertu~rAlertArea 000 WGUS82 KMFL 202208 CeA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 608 PM EDT FRIAUG 20 2010

AHURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDTFOR BROWAAD COUNTY

Q IntlJrrwt IProtected ~od~ Off

Version 60 January 15 2012 Page 2 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 5: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Warning 4819

If the advisory is for a specific county o Region = Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Csil Settings

Sevelity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region ISoutheast bull Location o Full Roadway County o Entity

Roadway I NONE1020304 English Spanish 0

Broward County [Floodgate 1 English] Commoo settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal alter message

I Minor Iv I

Iv I

Iv I

Hurricane Warnings must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane warning is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MOSS) httpwwwlnwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

OVERVIEW

Hurricanes can impact traffic conditions on the roadway network significantly reducing safety and increasing travel times

A Hurricane Watch can provide motorists with useful information about the possibility of encountering hurricane conditions (sustained winds of 75 mph or higher) along their planned route This advance warning will allow motorists to take action such as change of path to avoid encountering the event The hurricane watch is issued 48 hours in advance of the anticipated onset of tropical storm force winds

With the present system configuration messages will be posted by the operator based on information obtained from weather alerts provided by the National Weather Services Mobile Decision Support Services (NWS- MOSS) httpinwswrhnoaagov

Hurricane Watch messages will only be posted at the request of Management

PROCEDURES

bull When an alert is received take the following actions

bull Open the email alert in Microsoft Outlook See the example email alert in the figure below

bull Click the link More information in the email alert this wi open the web page with more details on this Interactive NWS Alert

Reply

t _ R~ply FOfWard to All

x shy~ Move 10 Foldtl bull

~Cute Rule Delete

~ OHm Jctons bull

From wrmobile aler1snoaaaov To OooretorsSmartsunguidecom Cc Subject iNWS Weather Alert

bullbullbull ~ J4 find ~ I ~Rellleo bull

(attgofla folio Mar~ H Up Unread Se~ct-

CUtJl rroc

Sent Fri 812012010 609 PM

HUrlicane Warning from 8202010608 PM to 700 PM EDT for Broward Couoty 1fole InformatioD

-

11t1-

Senato OneNote lrlef kDt~

Version 60 January 15 2012 Page 1 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

EXAMPLE ALERT INFORMA TION WEB PAGE

bull IntecfcNWSmiddot Alert lnformtio

110me My Alerts New FAQ About

(amp Interactive NWS Alelt 1n formation

Hurricans Waming vald rom Aug 20 608 PM to 700 PM EDT

~ cart LaUderdale _~~__~ ~~L_ j

11 --pound _$ I

1 1 I

I

bull ~ bull lt Hialg~~

~ l11t~~ k~~cr 0 - h 1 H1 ~NWSAlertu~rAlertArea 000 WGUS82 KMFL 202208 CeA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 608 PM EDT FRIAUG 20 2010

AHURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDTFOR BROWAAD COUNTY

Q IntlJrrwt IProtected ~od~ Off

Version 60 January 15 2012 Page 2 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 6: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

OVERVIEW

Hurricanes can impact traffic conditions on the roadway network significantly reducing safety and increasing travel times

A Hurricane Watch can provide motorists with useful information about the possibility of encountering hurricane conditions (sustained winds of 75 mph or higher) along their planned route This advance warning will allow motorists to take action such as change of path to avoid encountering the event The hurricane watch is issued 48 hours in advance of the anticipated onset of tropical storm force winds

With the present system configuration messages will be posted by the operator based on information obtained from weather alerts provided by the National Weather Services Mobile Decision Support Services (NWS- MOSS) httpinwswrhnoaagov

Hurricane Watch messages will only be posted at the request of Management

PROCEDURES

bull When an alert is received take the following actions

bull Open the email alert in Microsoft Outlook See the example email alert in the figure below

bull Click the link More information in the email alert this wi open the web page with more details on this Interactive NWS Alert

Reply

t _ R~ply FOfWard to All

x shy~ Move 10 Foldtl bull

~Cute Rule Delete

~ OHm Jctons bull

From wrmobile aler1snoaaaov To OooretorsSmartsunguidecom Cc Subject iNWS Weather Alert

bullbullbull ~ J4 find ~ I ~Rellleo bull

(attgofla folio Mar~ H Up Unread Se~ct-

CUtJl rroc

Sent Fri 812012010 609 PM

HUrlicane Warning from 8202010608 PM to 700 PM EDT for Broward Couoty 1fole InformatioD

-

11t1-

Senato OneNote lrlef kDt~

Version 60 January 15 2012 Page 1 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

EXAMPLE ALERT INFORMA TION WEB PAGE

bull IntecfcNWSmiddot Alert lnformtio

110me My Alerts New FAQ About

(amp Interactive NWS Alelt 1n formation

Hurricans Waming vald rom Aug 20 608 PM to 700 PM EDT

~ cart LaUderdale _~~__~ ~~L_ j

11 --pound _$ I

1 1 I

I

bull ~ bull lt Hialg~~

~ l11t~~ k~~cr 0 - h 1 H1 ~NWSAlertu~rAlertArea 000 WGUS82 KMFL 202208 CeA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 608 PM EDT FRIAUG 20 2010

AHURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDTFOR BROWAAD COUNTY

Q IntlJrrwt IProtected ~od~ Off

Version 60 January 15 2012 Page 2 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 7: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

EXAMPLE ALERT INFORMA TION WEB PAGE

bull IntecfcNWSmiddot Alert lnformtio

110me My Alerts New FAQ About

(amp Interactive NWS Alelt 1n formation

Hurricans Waming vald rom Aug 20 608 PM to 700 PM EDT

~ cart LaUderdale _~~__~ ~~L_ j

11 --pound _$ I

1 1 I

I

bull ~ bull lt Hialg~~

~ l11t~~ k~~cr 0 - h 1 H1 ~NWSAlertu~rAlertArea 000 WGUS82 KMFL 202208 CeA

HURRICANE WARNING NATIONAL WEATHER SERVICE MIAMI FL 608 PM EDT FRIAUG 20 2010

AHURRICANE WARNING REMAINS IN EFFECT UNTIL 700 PM EDTFOR BROWAAD COUNTY

Q IntlJrrwt IProtected ~od~ Off

Version 60 January 15 2012 Page 2 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 8: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4S19-A

bull Examine the detailed description of the alert as shown on the above Example Verify the event is in the District Four area of interest (Counties of Broward Palm Beach Martin St Lucie and Indian River)

bull Upon verification capture the screen shot of the alert along with the associated text Within the folder

PUBLICSTORM EVENTS

Create a new folder using the following naming convention DATE_SUNGUIDE EVENT NUMBER_TYPE OF WARNING

Save the event screen shot to the new folder

bull To monitor the Hurricane Watch log onto httpmiamicbslocalcomzoom-radar or httpwpbfcomweather Put the weather map onto the video wall

bull Check the local TV channels or the Weather Channel for coverage of the Hurricane Watch If the storm is covered place the TV video on the wall with closed captioning on

bull Create a weather event in SunGuide - (until the notifications are automated) Categorize as Weather Event and select appropriate notifier

bull Select all signs within the watch area

bull Use response plans to add DMS and select appropriate message from the library (Base Librarygt Weather Alerts)

bull For the signs within the warning area

HURRICANE WATCH

IN EFFECT

bull HAR messages and beacons should be selected in both directions approaching and within the warning area using the appropriate message from the template library (Note that the message will be the same on all transmitters and should match the format of the National Weather Service) For Hurricane Watches the time should be removed from the message

bull Remove email and FL-ATIS

bull Observe CCTV camera video in the region of the event and record any significant observations in the SunGuide event

Version 60 January 15 2012 Page 3 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 9: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

NOTIFICATION OF OUTSIDE AGENCIES

bull Appropriate SEFRTOC partners are to be contacted to advise of the action taken

FLOODGATE MESSAGING

bull A 511 FLATIS Floodgate message should be created to report the Hurricane Watch pursuant to the format used by the National Weather Service httpwwwsrhnoaagovmflghwo

Example A Hurricane Watch has been issued for (region) until xxxx Please use caution II

(example for region portions ofSroward County)

Floodgate Locations

bull If the advisory is area wide o Region = Southeast o County = None

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Seventy

Associated event

Comment

o Statewide bull Location o Full Roadway o Entity

1020304

Region

County

Roadway

~east

I NONE

English Spanish 0

Southeast [Floodgate 1 English] Common settings apply to both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End call after message

lil1or Iv I I SELECT

Iv I Iv I

Version 60 January 15 2012 Page 4 of5

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 10: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUN GUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Hurricane Watch 4819-A

If the advisory is for a specific county o Region =Southeast o County = Broward Palm Beach Martin Saint Lucie Indian River

Floodgate Status I Floodgate Messages

Select Floodgate

Floodgate number

Common Settings

Call Settings

Severity

Associated event

Comment

MONITORINGUPDATES

o Statewide Region [southeast bull Location o Full Roadway County I Broward o Entity

Roadway ~NE1020304

English Spanish 0

Broward County [Floodgate 1 English] Common settings apply 10 both English and Spanish messages Associated event and Comment will be logged but not sent to C2C o Allow barge in 0 End cal after message

I Minor Iv I

Iv I Iv I Iv I

Hurricane Watches must be monitored like other events conditions can change very quickly

Continually monitor conditions via the Weather Channel and map on the video wall In some cases a regional warning may move to another region As conditions change messages should be updated

When the Hurricane Watch is no longer in effect the messages should be removed from the DMS signs HAR and Floodgate

Remove TV and weather map from the video wall

NOTE To receive these weather alerts operators must subscribe to the following services at The National Weather Services Mobile Decision Support Services (NWS MDSS) httpwwwinwsnoaagov

Version 60 January 15 2012 Page 5 of 5

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 11: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Events 4820

OVERVIEW

Road debris is a road hazard It can impact travel conditions by potentially causing congestion traffic accidents or traffic related injuries It is important for RTMC Operators to inform motorists of debris hazards by proactively and effectively utilizing the Dynamic Message Signs (OMS)

This section establishes procedures for posting debris related messages when there is debris in the travel lanes and motorists are driving over the debris Debris that completely blocks a lane is to be managed like all other lane blockage events

The purpose of posting debris messages is to inform motorists of the potential hazard Roadway debris should be handled like any other event within the SunGuide Software NOTE This SOG is intended as a guideline Roadway debris can include anything from tire tread to gravel to furniture each debris event may need to be managed differently therefore it will be up to the Operator to determine the appropriate response

PROCEDURES

Operators shall post messages for any travel lanes impeded by roadway debris Debris messages will only be posted on the OMS when the travel lanes are open and the motorist can still drive in the affected lane or lanes For example gravel or dirt in a travel lane although its debris in the roadway motorists can still drive through it without having to change lanes Operators should handle any roadway debris in the following manner

bull Upon confirmation of debris affecting the flow of traffic (CCTV or Road Ranger on scene) Operators shall create a debris event in SunGuide Select the location and the lane(s) that are affected

bull Using the message library (located under Base Libraries -) Debris) select and post the debris message on the OMS that is the nearest to the debris event (within five miles and on the same roadway) The message should be one phase according to the following example

DEBRIS RIGHT LANE

AT COMMERCIAL

~ ~

bull For more rural areas such as Alligator Alley and Treasure Coast where the reference location is a Mile Marker

~ y

DEBRIS RIGHT LANE

THREE MILES AHEAD ~ ~

jigt c =-_ ~ p- ~~ $ ~ j 1) ~

bull For debris events in close proximity to the nearest DMS the following alternate message should be used

f~i ) p f~tmiddotq f r

DEBRIS AHEAD i RIGHT LANE ~

USE CAUTION

~ ~lgt laquo HI it ~ ~

Version 60 January 15 2012 Page 1 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 12: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Roadway Debris Ev~bullwI 4820

bull As long as a debris message is posted it is the responsibility of the Operator to monitor the debris via CCTV until it has been removed

bull Upon arrival of the Road Ranger if its necessary to close the travellane(s) to remove the debris the event will be managed as a lane blockage event and the OMS message should be updated to reflect the lane(s) that are closed

bull No email or FLATIS will be necessary unless the lane(s) are blocked

In cases where the roadway debris gets pushed from lane to lane it will be up to the Operator managing the event to determine if a debris message is necessary Again anytime a travellanes) is blocked by a Road Ranger or any other means to remove the debris the message on the OMS must be updated to reflect the lane blockage

Version 60 January 15 2012 Page 2 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 13: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES Interagency Event Operations Event Management 4821Management

OVERVIEW

An Interagency Event is an event where Broward RTMC District 4 upon request assists SEFRTOC partners Floridas Turnpike Enterprise District 6 SunGuide RTMC Palm Beach SMART SunGuide RTMC 1-595 Express LLC Miami-Dade Expressway and other boarding districts of District 4 with highway messaging for traffic related events that occur in their coverage area

PROCEDURE

When an RTMC Operator is notified by another boarding Traffic Management Center of a traffic related event with lane blockage that potentially can affect the motorists of District 4 the following questions should be asked

bull What is the location bull What lane(s) are blocked bull What type of event bull Name of the Operator whose notifying bull Does the agency request message assistance

If the agency or district request message assistance a New Event will be created in SunGuide by clicking Add Event The event type will be Interagency Coordination Select the appropriate notifying agency and notifying contact The event status will be set to Active The RTMC Operator will complete the Event Location field and the Lane Blockage field and then click Save Get Response

If the agency andor district contacts the RTMC regarding an event on their roadway but do not require message assistance (notification purpose only) the RTMC Operator is not required to create an interagency event

CONFIRMATION

Before the RTMC Operator utilizes any devices for messaging for interagency events they are to confirm the location via wwwf1511com website The location received from the other agencys operator and the actual location on the website must match before activating devices Upon confirming the two locations matches the RTMC Operator will copy the location description from the wwwf1511com website and enter it under the Comment field in SunGuide (See picture on next page below)

Version 60 January 15 2012 Page 1 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 14: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management

4821

SeverIty Region county Location

major Southeast Miami-Dade US-441

SunGuide Comment Example

Description

Disabled vehicle in Miamishy

Dade onl-95 north beyond

Exit 12C US-441 riohtlane

b1ockedi-ast Updated at

120653PM

Location confirmed on 511 website Or

Confirmed location 511 website 1-95 North beyond Exit 12C US-441

If at any time the location provided by the other agency does not match what they are publishing on the 511 Website the RTMC Operator will immediately contact the other agency to get clarification of the correct location This procedure will ensure that we are providing our motorists with the accurate message on our signs

The closest Dynamic Message Sign (OMS) entering the other agencys coverage area should be utilized to inform motorist of the approaching event The OMS message created by the RTMC should be similar if not the same as the other agencys OMS Depending on the severity of the event and the impact to District 4s roadways (ie congestion diversions) it may be necessary to activate multiple Dynamic Message Signs within Broward County

It will become the RTMC Operator discretion to decide what will be appropriate number of signs activated for the interagency event If the RTMC Operator is unable to decide how many signs should be activated or the appropriate message to use on the sign the operator should ask assistance from a Lead Operator Supervisor andor Manager

Arterial Dynamic Message Signs (ADMS) can be utilized to message for interagency events It will become the RTMC Operator discretion to determine whether the ADMS will be necessary It is important that the RTMC Operator considers the lanes affected the type of event and the distance of the ADMS from the lane blockage event

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 15: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Interagency Event Management 4821

The Highway Advisory Radio (HAR) will only be activated for interagency full closures events such as all lanes blocked andor traffic detours If an agency specifically requests the RTMC assistance from the HAR the RTMC Operator should notify the on-dutyon-call Supervisor andor Manager for guidance

EMAIL

The RTMC will not send out SMART email alerts for Interagency Events The emaHs will be sent by the notifying agency

FLATIS

The RTMC will not publish a FLATIS incident for Interagency Events The FLATIS will be published by the notifying agency

CCTV

If an interagency event is located within the RTMC cameras view the RTMC operator will document in the SunGuide

FLOODGATE

Upon request the RTMC will publish a floodgate message for 595 Express TMC and Palm Beach ITMS only All other agencies are capable of activating their own Floodgate Messages and Banners

DOCUMENTATION

The RTMC Operator should document in the SunGuide Event Chronology any relevant comments regarding the interagency event including but not limited to the following

bull Interagencys Event Number bull Interagencys Event Type bull Interagency Notifiers Name

Version 60 January 15 2012 Page 3 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 16: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Special Event Management 4822

OVERVIEW

On occasions the RTMC will be requested to assists with events outside the norm of standard event management known as Special Events These types of events can be located throughout the District 4 RTMC Coverage area (Broward Martin St Lucie or Indian River Counties) or within the adjoining Districts (District 6 - Miami Dade County District 1 - Collier County District 5 - Broward County District 4 - Palm Beach County 595 Express or the Floridas Turnpike)

Special Events can be a one time event or it can be recurrent weekly monthly annually They typically have set dates times and predetermined sections of the roadway or highway that will be affected therefore the RTMC develops a plan based on the information provided by the press release for the event the entity sponsoring the event the Florida Highway Patrol the Sherriffs Office or other Transportation Management Centers

Once the RTMC is informed about a Special Event and if the RTMC is able to assist a DMS message plan and Highway Advisory Radio message plan will be developed that will include the pre messages the day of messages and the during messages

PROCEDURE

Upon request the RTMC will develop a plan that utilized the Dynamic andor Arterial Dynamic Message Signs the Highway Advisory Radio (HAR) Closed Circuit Televisions (CCTV) andor the Florida 511 Floodgate System It may be sufficient for the RTMC to utilize one or more ITS devices prior to the actual event the day of the event and during the event depending on the details of the event and the expected road closures

An Operator will create an event in SunGuide as Special Event select the appropriate notifying agency and notifying contact and the set the status as Unconfirmed

When the event is located within the Broward RTMC District 4 coverage area and there are road closures the RTMC Operator will create an event in SunGuide as Special Event and the set status as Active

r Email and FLATIS will only be used when the event has confirmed road closures within the Broward RTMC coverage area

r If necessary the email alerts may require editing in the subject line ie Toys for Tots

The location of the event should be set to the location of the closure or the nearest location of District 4s coverage area

Version 60 January 15 2012 Page 1 of3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 17: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II

Special Event Management II 4822 II

In most special events the RTMC will put a message plan together for the event using only the Dynamic Message Signs If applicable or if deemed necessary the RTMC can utilize the message boards for two-phase messaging

Supervisors are able to create a pre-defined message plan within SunGuide to assist operators with activating the appropriate signs and messages for the event An operator can find these pre-defined plans by right-clicking on the GUI map with Sunguide then by clicking on Event Management and then by selecting Predefined Message Plans

The Predefine Message Plan may include a PRE DAY andor OUR message plan which would require the DMSADMS updated to reflect the precise activity of the event

CCTV

When the Special Event is within the camera coverage of the RTMC the Operator will monitor the event from start to finish

HAR amp FLOODGATE

The RTMC will utilize the HAR and Floodgate Banner and Message for major closures within the RTMC District 4 coverage area otherwise for events within other adjoining districts or highways other Traffic Management Centers will be responsible for activation of those devices (if applicable)

If the RTMC is requested to utilize the HAR andor Floodgate Banner and Message for special events in adjoining counties or districts that decision will be made on a case by case basis

The RTMC can update the HAR andor Floodgate to reflect the current activity of the event

DOCUMENTATION

The RTMC Operator should document any activities relevant to the Special Event within in SunGuide this includes traffic related incidents that happen within the event contact names changes in the event or problems with devices

The following Special Events are previous events that have occurred throughout the years

Dolphins Cycling Challenger Toys in the Sun Run MLK Day Parade WinterFest Boat Parade

Version 60 January 15 2012 Page 2 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 18: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management tl~1 Event Management 4822

Pines Day Parade Funeral Precessions

Each special event will be different therefore no permanent plan is in place for managing these events

Version 60 I Janu~ry 15 2012 I Page 3 of 3

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 19: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

OVERVIEW

A road-traffic fatality is defined in the United States as a person who dies immediately or within 30 days of a crash on a public road involving a vehicle with an engine the death being the result of the crash Even if a driver has a non-fatal heart attack that leads to a road-traffic crash that causes death it is considered a road-traffic fatality

It is the responsibility of the RTMC District 4 Operations to manage each traffic related fatality according to protocol and procedures which includes managing the impact to traffic as well as respecting the privacy of victims and their families All fatality events are to be managed as Level 3 events even if there are no lanes affected

PROCEDURE

Upon notification of a possible traffic fatality

1 Create an Unconfirmed event in SunGuide software selecting the Event Type Notifying Agency and Notifying Contact

2 Dispatch Road Ranger to respond to the scene and notify FHP (if necessary) 3 During normal business hours notify Severe Incident Response Vehicle (SIRV) for lane

blockage events After hours SIRV units are only notified upon confirmation of the fatality andor any Level 3 event

The SIRV unit should be dispatched to fatality events whether there are lanes blocked or not

4 Upon confirmation of the event via CCTV or Road Ranger change the event status to Active in the SunGuide software

5 If there are any lane(s) blocked or an impact to traffic Operators will manage the event by following standard incident management procedures (DMS HAR FLATIS SMART-Alerts)

a A Level 3 email alert is still required even if there are no lanes blocked or any impact to traffic When the event is cleared a cleared SMART-Alert email is required

In the event the fatality event causes a major impact to District 4 highways majorlong term road closures diversions andor extreme congestion then the RTMC Lead Operator is responsible for sending a High Profile Event email to the email group Highprofileevents with the subject line as High Profile Event through Microsoft Outlook

An event is only considered a fatal when the RTMC receives confirmation from the Florida Highway Patrol or SIRV

Version 60 January 15 2012 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 20: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management II Fatality Event Management 4823

CCTV

If a fatality event is being monitored via CCTV the RTMC will respect the privacy of the victim(s) and victims family by not zooming into the traffic homicide investigation scene If it becomes necessary to concentrate the camera on the traffic homicide investigation scene the RTMC will block the camera feed for that location however District 4 CCTV feeds are being integrated into Trafficland website and currently there is not a method to block the video stream so it is important that any direct monitoring should be only as needed and for as short a time as possible The cameras should be used to monitor the related impact to traffic and scene management

Version 60 January 15 2012 Page 2 of 2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 21: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement

4824

OVERVIEW

A traffic diversion is the rerouting of traffic around a planned or unplanned area of prohibited or reduced access such as sometimes occurs following a serious traffic incident If an incident is considered to be a large scale major (closing all or multiple lanes) it may be appropriate for traffic be diverted off the highway in order to assist in preventing long term congestion

The RTMC is responsible for managing the original traffic event and any other closures that may result in

PROCEDURES

The following are the procedures for managing incidents that required diversions regardless of whether the event is before beyond or at a different exit Operations will use traffic must exit for all full closures

bull Upon initial notification and confirmation of a lane blockage incident normal traffic event management procedures should be followed

bull Mainline OMS If FHP decides to close the road and divert traffic in most cases the diversion will be located at the exit before the original event

o For example a full closure Northbound on 1-95 beyond Commercial Blvd and the northbound traffic is being diverted to Commercial Blvd Operators will leave the location the same in the original event generate the response plan and group edit all on-system mainline DMS to reflect the diversion

NB 1-95 CLOSED TRAFFIC MUST EXIT

AT COMMERCIAL

Diversion messages are saved in the SunGuide message library as Base Libraries shy Traffic Must Exit

bull Arterial OMS There will be no change in the ADMS approaching Commercial Blvd They will reflect the original closure that is Northbound beyond Commercial Blvd

bull Arterial OMS The ADMS at the location of the closure Le Commercial Blvd would reference the entrance ramp being closed (if applicable)

Version 60 Page 1 of2

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 22: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Event Management Traffic Diversions Event Mana ement 4824

RAMP TO 95 NORTH CLOSED

Arterial OMS messages for entrance ramp closures are in the message library as Base Libraries shy D4Library shy Arterial Messages

bull Email The email will include the lanes that are closed and should be manually edited to reflect the diversion using the following phrase Traffic being diverted at (see below)

G Active level 3 in I t~ OIlIer Broward Leva 3

EMAJL Uc[ Be 95 NortlIbould N Exit 32 PLJbIic COMERCIAL BLYO

bull FLATIS Normal traffic event management procedures will apply_

bull HAR The HAR will be activated on all HAR stations and all HAR Beacons approaching the closure will be lit The message on the HAR will inform motorists of the closure and any diversions related to the lane blockage event The following is the template for a traffic diversion

Today is (day date) This message is being recorded at (Time) On (Highway) (Direction) at (Interchange) aIlanes are blocked (NorthboundSouthbound) traffic is being diverted at (Interchange and Exit Number) Please proceed with caution and expect delays Updated information will be provided as it becomes available This message will repeat

bull Floodgate The Floodgate recorded message and banner will be similar to the HAR message unless there are specific instructions that reroutes traffics to an alternate route(s)

bull TVT Travel times should be disabled for the section of highway where the diversion is located

If the diversion is lifted before the lanes reopen at the original lane blockage event location Operations will remove all information regarding the diversion and manage the original lane blockage event according to normal traffic event management procedures

At no time should the incident location be changed nor should a secondary event be created unless there is a diversion in the opposite direction

Version 60 January 15

2012July 1 i 2011 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 23: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification 4900

Notification

Version 60 January 15 2012 Page 1 of 1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 24: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies 491

OVERVIEW

Occasionally events will warrant informing emergency agencies to respond to an incident The following are guidelines for reporting incidents to emergency agencies Refer to the RTMC telephone directory for contact information and telephone numbers

POLICY

1-95 1-75 1-595 SR869 amp FLORIDA TURNPIKE

bull Contact Florida Highway Patrol (Once FHP is notified FHP will contact the following additional relevant emergency agencies

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

ARTERIAL EVENTS

bull Contact the appropriate city or town emergency services when required bull Contact Florida Highway Patrol to report every traffic incident especially those with higher

priority like personal injury or risk to public safety Once the appropriate city or town emergency service is contacted andor FHP is contacted the following additional relevant emergency agencies will be notified

bull Emergency Medical Service (EMS) bull Fire Department bull Medical Examiner

PUBLIC INFORMATION OFFICE (PIO)

The Public Information Office (PIO) handles all media and public inquires about events on our highways

Level 3 events require notifying PIO about the event Entry ramp or exit ramp events that are going to clear up quickly do not need to be included but full closures fatalities HAZMAT and all other Level 3 events should result in PIO being notified about the event They need to be notified when an event occurs and when it is over

The hours of operation are 700 am - 530 pm Monday - Friday During after hours and weekends leave a message

Version 61 January 15 2012 I Page 1 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 25: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

t~middot7J Eillergeluy AgenciesOperations Notification 491

When applicable advise SEFRTOC partners regarding events where personal injury and public safety are factors In addition when warranted send an Emergency Text Notification

METRO NETWORKS - TREASURE COAST

Metro Networks requires notification for all Level 2 and Level 3 events (includes updates) in Martin St Lucie and Indian River Counties

Contact Metro Networks during the following weekday hours only 0500 through 0900 and 1500 through 1830

EMERGENCY OPERATIONS CENTER (EOC) - PALM BEACH COUNTY

The Emergency Operations Center (EOC) requires notification for Level 2 events only if FDOT Maintenance is needed after hours and for incidents that include

bull Long term MOT required bull Infrastructure Damage that is not within a construction zone

The EOC should be notified for all Level 3 events including bull Full Closures bull Overturned Tractor-Trailers bull HAZMAT Spills

MARTIN COUNTY TRAFFIC ENGINEERING DIVISION - MCTED

Martin County Traffic Engineering Division requires notification for all Level 2 and Level 3 incidents on 1-95 that may affect the arterial roadways in Martin County

Operator should contact MCTED during normal business hours only from 0800 through 1700

INFORMATION TO PROVIDE

bull Operator name and department (SMART SunGuide Broward RTMC) bull An accurate precise description of the incident location including the roadway direction

lane(s) and distance from nearest reference location (exit)

Example 1-95 Northbound about 14 miles south of Commercial in the right lane

bull A description of the incident including bull Lane block pattern (left lane 2 left lanes 3 left lanes etc) bull Number of vehicles involved and vehicle descriptions (make model tag

number)

Version 61 January 15 2012 Page 2 of 3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 26: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify Emergency Agencies II 491

bull Number of people involved bull Number of injured persons bull Possibility of a hazardous materials spill bull Need of fire or ambulance based on observations bull Apparent risks due to inadequate passing and stopping sight distance bull Any hazardous goods indication visible on involved vehicles bull Any tow trucks FDOT vehicles or other non-involved vehicles on scene

DOCUMENTAllON

All calls andor notifications must be recorded in SunGuide if applicable If theres not an area in SunGuide to indicate the RTMe notified the emergency agency documentation should be made in comments as to who made the notification eg RTMe notified the agency or the agency notified the RTMe

Version 61 January 15 2012 Page 3 of3

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 27: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

OVERVIEW

Occasionally events will warrant informing agencies other than those responsible for emergency response Following are guidelines for which agencies are advised for specific types of events Refer to the RTMC Telephone Directory for contact information and telephone numbers

POLICY

SURROUNDING TMC OPERATIONS

The surrounding TMC Operation Centers perform similar functions that the SMART SunGuide RTMC performs The District 6 Miami SunGuide TMC Floridas Turnpike Enterprise (FTE) Palm Beach SMART SunGuide TMC and 595 Express and operate on a 24-hour schedule To assist these surrounding TMCs the Broward SMART SunGuide RTMC advises them of severe events detected on Broward roadways which may have a traffic impact and have the potential to extend into their coverage area and monitoring range

BROWARD bull Southbound events on 1-95 have the potential to impact ITMS coverage area bull Northbound events on 1-95 have the potential to impact District 6 RTMC coverage area bull EastlWestbound events on have the potential to impact FTE coverage area

bull 1-75

PALM BEACHITREASURE COAST (N3C) bull Southbound events on 1-95 have potential to impact adjoining counties I regions including

Floridas Turnpike Enterprise and District 5 bull Northbound events on 1-95 have potential to impact adjoining counties including Florida

Turnpike Enterprise and Broward County

When a notification is made regarding any event to another RTMC it is imperative to continuously update that center of changes and clearance of such event

SOUTHERN TRAFFIC INCIDENT EXCHANGE (STIX)

The Southern Region Incident Management Information Exchange program or the Southern Traffic Incident eXchange (STIX) Program for short establishes interstate incident notification information sharing and inter-jurisdictionalinter-disciplinary coordination across state lines in Florida Georgia North Carolina and South Carolina to improve transportation regional safety enhance traffic and incident management activities and increase mobility by improving traffic andor incident-related communication among the southern states The central communication hub and our pOint of contact for the STIX Program is in GDOTs Atlanta RTMC The STIX Program is part of the larger 1-95

bullCorridor Coalition that extends from Maine to Florida (httpwwwi95coalitionorg)

f-----v-e-rs-i-o-n--s-1--Ir--J-a-n-U-ary-1-S-2-0-12--I-shyPage 1 of S

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 28: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification II Notify External Age bullbullIItgt II 492

Please contact STIX if the following occurs

1 Closure on a major limited access freeway occurs for 8 hours or more (1-951-75 or on the Broward SMART SunGuide RTMC coverage areas of 1-595)

Please provide the following info when you call the STIX 1 State and City (South Florida Fort Lauderdale) 2 Location (roadway direction of travel proximity and cross street) 3 Nature of the problem (example Crash Disabled Vehicle Fire etc) 4 Additional important info (example overturned commercial vehicle with a fire)

BROWARD COUNTY TRAFFIC ENGINEERING DEPARTMENT (BCTE)

During working business hours notify the BCTE Traffic Signal Department for events which the RTMC expects or observes to influence significant diversion onto the roadways within their coverage area Before notifying the BCTE of an observation first contact and report this information to the RTMC Operations Supervisor or Manager If the RTMC Management is not available continue to notify the signal department at (954) 847-2600 In the event the error occurs after hours the BCTE signal department calls are routed to the Broward Sheriffs Office for dispatching of traffic signal malfunctions

On weekends between the hours of SAM and S PM if the Broward County Map on the RTMC Video Wall shows all intersections red the following list of BCTED employees can be used to notify the County of this malfunction

Please call one of the following personnel in the order shown till you are able to make contact with one of the employees

bullbullbullbullbull

Version 61 January 15 2012 Page 2 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 29: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notification II Nnltify External Agencies II 492Operations

PALM BEACH COUNTY TRAFFIC ENGINEERING DEPARTMENT (PBCTED)

Palm Beach County Traffic Engineering shall be contacted at the start and end of all Level 3 incidents Palm Beach County Traffic Engineering shall only receive notification updates when their services are requested for an incident

PBCTED has given the VISTA center access and control of the county cameras The VISTA Center has also been supplied with camera controlling equipment The Palm Beach County Traffic Engineers should be contacted by VISTA Staff whenever problems are experience with the county cameras or equipment

BOCA RATON TRAFFIC ENGINEERING DEPARTMENT (BRTED)

City of Boca Raton Traffic Engineering shall be contacted at the start and end of Level 3 Incidents that may impact traffic on arterials in Boca Raton Level 3 incidents on 1-95 between the Broward County line and Linton Boulevard (Exit 51) are generally considered to fit the notification criteria However Level 3 incidents involving full 1-95 northbound closures of 30 minutes or more require BRTE notification BRTE shall only receive notification updates when their services are requested for an incident -

bull MARTIN COUNTY TRAFFIC ENGINEERING DEPARTMENT (MCTED)

Martin County Traffic Engineering Department shall be notified at the start and end of Level 2 and Level 3 incidents that impact traffic on 1-95 in Martin County for any incidents that may affect traffic on arterial roadways during normal business hours (0800 - 1700hrs)

INDIAN RIVER COUNTY TRAFFIC ENGINEERING DEPARTMENT (IRCTED)

Indian River County Traffic Engineering shall be notified at the start and end of Level 2 and Level 3 Incidents that impact traffic on 1-95 in Indian River County and for any incidents that may affect traffic on arterial roadways 247

-Page 30f5January 15 2012 Version 61

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 30: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

1

METRO NETWORKS

Metro Networks provides traffic information to almost all of the media outlets in Palm Beach County Martin County St Lucie County and Indian River County Metro Networks should be contacted when any incident affects traffic on 1-95 The preferred method of communication is Nextel Direct Connect Metro Traffics regular operating hours are from 500 am to 630-700 pm Monday through Friday although there is usually someone available in the office during the overnight hours from Sunday evening through Thursday evening starting at 1030-1100 pm Metro Traffic along with TV stations 5 and 12 has secondary control of the Palm Beach County traffic cameras Through a messaging system the agencies coordinate the operation of the cameras

1

PUBLIC SERVICE ANSWERING POINT (PSAP) - ST LUCIE

Public Service Answering Point shall be contacted at the start and end of all Level 2 and Level 3 incidents The information will then be relayed from the PSAP to the ST LUCIE EOC Information regarding Animal Control will also be relayed through the Public Service Answering Point

PUBLIC SERVICE DISPATCH -INDIAN RIVER

Public Service Dispatch shall be notified at the start and end of all Level 2 and Level 3 incidents 247 The information will then be relayed from the Public Service Dispatch to the Sheriffs Office and Fire Rescue

RAILROAD AGENCIES - TRI-RAIL

While conducting routine scans of the geographical coverage area there are numerous areas where the railroad tracks can be viewed Although reporting or scanning of these areas does not fall under the RTMC jurisdiction awareness and observation of abnormal events on the railroad should be reported These observations should be reported to your RTMC Operations Supervisor or Manager This would allow them to determine whether a call is warranted

ANIMAL CONTROL - BROWARD

Version 61 January 15 2012 Page 4 of5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 31: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify External Agencies 492

If a stray or injured animal is seen on the roadway advise the Broward County Animal Control at (954) 359-1313

If an alligator is seen on the roadway advise the Department of Fish and Wildlife- Gator Hotline at (866) 382-4286

ANIMAL CONTROL - PALM BEACH

If a stray or injured animal is seen on the roadway advise the Palm Beach County Animal Care and Control Division at (561) 233-1200

ANIMAL CONTROL - ST LUCIE

If a stray or injured animal is seen on the roadway advise the Public Service Answering Point (PSAP) at (722) 465-5770

DOCUMENTATION

When notifying an external agency it is required to document the details in SunGuide and document the occurrence in the Shift Report When entering the details in SunGuide it is necessary to indicate whether the external agency notified the RTMC or the RTMC notified the external agency

Version 61 January 15 2012 Page 5 of 5

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 32: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV)

493

OVERVIEW

Some events will warrant informing SIRV for severe incident response The following are guidelines on when SIRV is notified including on duty and off duty notification instructions RTMe notifying SIRV as well as SIRV notification to the RTMe

POLICY

ON DUTY

There are two SIRV Units on duty patrolling the highway during rush hour Monday through Friday between 6AM and gAM and between 4PM and 7PM Between gAM and 4PM there is a SIRV unit onshycall and stationed at the SMART SunGuide RTMe

The following are when SIRV is notified during the on duty schedule

bull Level 2 and level 3 incidents bull Any incident where there may be a possibility of lane blockage or other highway

infrastructure damage bull An event involving a Fatal even if no lanes are affected

OFF DUTY

The SIRV Team is off duty between the hours of 7 pm and 6 am and on weekends During these hours the SIRV Unit is placed on call primarily for Level 3 events Nevertheless if a specific request from ANY law enforcement agency is received in the off hours you must contact the on-call SIRV operator or Tom Dickson before refusing to dispatch (of course log all details in SunGuide comments)

The following are when SIRV is notified during the off duty schedule

bull For Level 3 events The main distinction of a Level 3 priority event from a Level 2 event is the likeliness of Significant area-wide congestion See below for some general examples of a Level 3 priority event

o An event with impact to the traveled roadway estimated to be more than two hours OR

o An event with full traveled roadway lane blockage (Le all lanes) in any single direction

o An event involving a fatality o An event involving an overturned large commercial vehicle (Le tractor trailer dump

truck tanker etc )

Version 61 January 15 2012 Page 1 of 2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 33: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify Severe Incident Response Vehicle (SIRV) 493

o An event involving a HAZMAT spill NOTE SRV does not get contacted for a Vehicle Alert (AMBER LEO Silver)

RTMC NOTIFICATIONS

The RTMC will first notify SIRV via the cellular telephone If this call is unsuccessful send SIRV an alert via the pager If both the cellular call and pager alert are unsuccessful contact SIRV via the Highland Dispatch Radio

Once notifications have been made the SIRV Unit will evaluate the incident based on the information gathered from the RTMC and on scene Road Rangers The SIRV Unit will determine if a response will be beneficial in releasing Road Rangers from the scene or expediting roadway clearance The SIRV Unit will then notify the RTMC their response status (responding or not responding)

SIRV NOTIFICATIONS

If a SIRV operator calls to report an event that they are not handling or responding to please manage the process in the following manner

bull Select District IV as Notifying Agency and SIRV under Notifier Contact bull Select the Type of event bull Select Unconfirmed as the Status bull Do not dispatch the SIRV truck or give any activity regarding the event bull Dispatch the appropriate Road Ranger and follow the incident management protocol

SECONDARY RESPONSE UNIT

On some occasions SIRV will arrive before a Road Ranger and will be considered the secondary respond unit In such cases SIRV will provide additional assistance to help with the incident clearance When arriving on a scene as a secondary responder the SIRV staff will perform the following

bull Contact the RTMC bull Contact the Road Ranger andor Road Ranger Supervisor bull Deploy additional MOT equipment bull Obtain times responders on scene and what services were provided bull Continuously update the RTMC on the progression of the incident

DOCUMENTATION

When notifying a SIRV Unit it is required to document the details in SunGuide and document the occurrence in the Shift Report

Version 61 January 15 2012 Page 2 of2

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 34: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification tify RTMC Management 494

OVERVIEW

Generally RTMC Operations will manage events similar to those that have been handled in the past However if a severe or unusual event occurs that has a significant traffic impact during a shift it is important to bring it to the attention of the RTMC Operations Supervisor andor RTMC Manager This will provide them with information needed in order to handle inquiries that typically come from senior management elected officials the media and the public following such significant events and will include guidelines of when to contact management during regular business hours and when to contact management during off-peak hours

POLICYPROCEDURE

During normal business hours when there is an unusual andor unscheduled event that has a significant impact on the geographical coverage area perform all necessary traffic management steps then advise the RTMC Operations Supervisor andor RTMC Manager of the event

bull Date and Time event was detectedreported and verified bull Type of Event (Le vehicle rollover jack-knife tractor trailer trUCk) bull Roadway and location bull Lane block pattern bull Vehicles andor pedestrians involved bull Emergency vehicles on the scene bull Estimation on the duration of the event bull Who was contactednotified bull External devices currently available and being used for the event bull Any information that was obtained from other sources about the expected duration of

the event or the nature of the event

If the event occurs after normal business hours it is not necessary to contact the on-call Manager if the circumstances of the incident fall under traditional incident response of the past However if the incident is unusual in nature or if any structural damage has occurred which may result in long-term or significant impact on the roadways the RTMC On-Call Manager should be notified of such

Any such notification shall be carried out by the Lead or senior Operator that is on duty at the time of the occurrence If no Lead or Senior Operator is on duty at the time of the occurrence proceed directly to notifying the On-Call Manager

DOCUMENTATION

If notifying RTMC Management the call must be documented in the SunGuide Event Report (if applicable) and in the Shift Report

Version--6-0--~I--J~n-u-a-r-y-1-5--2-0-12--~----------p-ag-e--1-0-f-1--------~1

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 35: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

OVERVIEW

Many external agencies rely on information provided by the Broward SMART SunGuide RTMC to effectively and efficiently respond to incidents To assist FOOT Maintenance and the asset management company (OBI) during major incidents and incidents involving roadway damage or fuel spills the RTMC in conjunction with Florida Highway Patrol and the Severe Incident Response Vehicle will advise FOOT Maintenance or asset management company of all incidents involving roadway or property damage and fuel spills

POLICYPROCEDURE

RTMC Operators should proactively look for roadwayproperty damage and not rely solely on direct requests from Road Ranger SIRV or FHP It is especially important during the overnight and weekend hours to be aware of information relayed over the FHP radio and to follow-up with FHP to obtain necessary information if unable to view via CCTV

Emergency Response

RTMC Operators will contact the FOOT Maintenance supervisor or OBI directly for all incidents requiring an emergency response as defined in the Emergency Roadway Issues portion of this SOG section andor at the request of FHP or SIRV

For incidents on 1-95 and 1-595 during normal office hours contact the FOOT Maintenance Supervisor via the Highland radio system They are able to receive and transmit on both 95 Bravo and 595 Fleet channels Call signs are

Derrick Chung shy DOT-1 Craig Mud Waters shy DOT-2

Roger Jones shy DOT-3

For after-hour emergencies please contact the FOOT Maintenance Supervisor via cell phone (954) 448-2922 All three FOOT Maintenance Supervisors will share the same number

For incidents occurring on 1-75 OBI will be contacted via phone 247 Duri (7am - 5pm) RTMC operators should contact the Fort Myers

After normal business hours (5pm - 7am) holidays and weekends RTMC operators should call the on-call service number (239) 479-7700 and the on-call person (On-call schedule will be provided by OBI weekly and will be update on the on-call board in the control room)

IMPORTANT For incidents with SIRVon-scene requests for FOOT Maintenance response will always be initiated by SIRV

Version 62 January 15 2012 Page 1 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 36: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Non-Emergency Response

During normal business hours (Monday - Friday 7 AM to 530 PM) RTMC Operators should contact FDOT Maintenance via Highland Radio System for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FDOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document

If you are unable to determine whether damage viewed via CCTV warrants an emergency response first contact FHP if they are or have been on scene If youre still unable to make a

determination but the feel the damage is severe contact the FDOT Maintenance on-call supervisor for guidance

FDOT D4 Maintenance - West Palm Beach

FDOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail etc) safety hazards created from live animals on 1-95 and the Floridas Turnpike for all Level 3 incidents and for Level 2 incidents involving substantial fuel spills (gt10 gallons) overturned tractor trailers damage to state property or when traffic controldiversion equipment is needed

After-hours operators should contact the Palm Beach Emergency Operations Center at 561-712shy6428 The EOC will make the appropriate contacts

Notification of Crashes in Work Zones

Crashes in Work Zones (Construction areas on 1-95 shall be reported directly to the 1-95 Public Information Officer Peter Dobbins at Peter will communicate the information to the appropriate construction personnel FDOT Maintenance shall be notified of crashes that may need their attention For after-hours crashes involving damage to infrastructure (barriers bridges guardrail etc) contact the Palm Beach Emergency Operations Center The EOC will make the appropriate contacts including FDOT Maintenance The FDOT Maintenance on-call Supervisor will notify Construction personnel if needed

Version 62 January 15 2012 Page 2 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 37: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

FOOT 04 Maintenance - Martin County and St Lucie

FOOT Maintenance shall be notified of all crashes involving damage to infrastructure (barriers bridges guardrail fencing for cattle ranches etc) Any request for dead animal removal on the 1-95 corridor is to be made through FOOT Maintenance Live and or injured animals should be reported through ESF-17 for Martin County and through PSAP for St Lucie County Long term MOT requests can be made directly through the RTMC

Non-Emergency Response

Ouring normal business hours (Monday - Friday 8 AM to 5 PM) TMC Operators should contact FOOT Maintenance for all reports of roadwayproperty damage At all other times non-emergency reports will be provided to FOOT maintenance via email by a supervisor or manager as outlined in the Reporting section of this document (Page 12)

TRANSFIELD SERVICES -Indian River County

The asset management contractor Transfield Services shall be notified of all Level 2 and Level 3 crashes as well as events involving damage to infrastructure (barriers bridges guardrail etc) Any request for dead animal removal on the 1-95 corridor is to be made through Transfield Services Live and or injured animals should be reported through ESF-17

Contacts

Version 62 January 15 2012 Page 3 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 38: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

TREASURE COAST PROPERTY DAMAGE

Road Rangers will mark infrastructure damage to barriers and guardrail with the following label with the RTMC providing the event number and the FHP CAD number

EMERGENCY ROADWAY ISSUES

RTMC Operators should contact FOOT Maintenance or the OBion-cali supervisor 24 hours a day seven days a week for all of the following emergency roadway issues

Vehicle Fire

bull If there is a vehicle fire of any size in the travel lanes paved shoulder or anywhere under a bridge this is to be considered an Emergency Roadway Issue and you must notify the FOOT Maintenance on-call supervisor

Version 62 January 15 2012 Page 4 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 39: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification

Delineator

bull Delineator is protruding into the roadway gore (apex) or paved shoulder

Version 62 January 15 2012

Notify FOOT Maintenance and OBI

also CAlled FLEX STIX attempt to discourale lJIliawshyfuI and risky Lane changes

Page 5 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 40: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance

and OBI 495

SIGNS

Single post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Double post sign

bull down on DOT property bull leaning into the roadway or paved

shoulder

Overhead signs

bull Hit by vehicle bull Panel or light dangling over traffic

Version 62 January 15 2012 Page 6 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 41: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI

495

Guardrail

bull Damaged railing or posts protruding into the roadway paved shoulder or sidewalk

bull Vehicle through the guardrail (breach) bull Oncoming section of guardrail (end

treatment) damaged

Concrete

bull Damage to Barrier Wall

RARRIFR

WALL 011

interstate Oyoverlllmp

lpoundFT EMERCE1C IAW

-- - --

Version 62 January 15 2012 Page 7 of 13

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 42: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Concrete (contd)

bull Concrete broken off of wall and laying on the paved shoulder or roadway bull Vehicle through the wall (breach)

Bridge wall or support

bull Concrete broken off of wall caused by crash

bull Concrete burned caused by crash or vandalism

bull Concrete cracked caused by crash

Bridge Damage

bull Bridge Hit bull Vehicle Fire in the vicinity of a bridge

Version 62 January 15 2012 Page 8 of 13

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 43: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

495

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification and OBI

ITS IlYAUC VARIABLE MESSAGE SI GN alms IIlOlorists or

Fence

bull Damage to right-of-way fence lying in roadway or paved shoulder

Attenuators

bull Damage to attenuator

Barrel Attenuators (Crash Barrels)

bull Damage to barrel attenuators (crash barrels)

traffic conditions ahead

ATn-lATOR

(udILSJI IURIlH 01 HARREl -1 nit Afoks IhfW Art UDd ftIhd fP4I ~lIIldioD den Weh u

urn oUmpullu tbh uw tbry arY wnbla bull nnblga bri_ftO molumiddot ad Ibf Iifprutnlritllow or ifr 1_) II Mhowd M numiddot)middot n1 Muardnil bd UIIJIIIDf Iu~middot uma bullbullbull GO

r rrtttk

Page 9 of 13Version 62 January 15 2012

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 44: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Notify FOOT Maintenance Operations Notification 495and OBI

Lighting

bull Single light out does not require call-out

bull Circliit out bull Pole down or Leaning

o Paved Shoulder o Roadway

Flooding

bull Lane(s) flooded bull Paved Shoulder flooded

Debris

bull in paved shoulder or roadway unless FHP will handle

Manhole Cover - Open in pavement

Page 10 of 13January 15 2012 Version 62

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 45: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARD SMART SUNGUIDE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

Pavement-Damage

bull Pothole bull Pavement Undermined due to Shoulder

Washout bull Pavement damaged due to Vehicle Fire

Fuel Spill

bull Rupture of gas or diesel tanks due to an accident

bull Accident involving a tanker

Version 62 January 15 2012 Page 11 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 46: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

OTHER ISSUES

Vandalism

bull Graffiti or other damage to FOOT property (if in the act notify FHP first)

bull Theft of FOOT property out of pull-boxes or light posts (if in the act notify FHP first)

DOCUMENTATION

As per normal procedures all calls must be documented in the RTMC telephone log and shift report

Whenever possible attempt to capture a print screen of the CCTV camera showing the damage The images should be named with the event number and date (Ex 57904 1-29-09) and saved in PShift Reportlnfrastructure Damage

Entering Information in SunGuide

The following procedure applies to ALL reports of roadwayproperty damage whether an emergency or not and regardless of whether a call-out was requested

In order to provide follow-up documentation of roadwayproperty damage to FOOT Maintenance all comments relative to the damage and any notifications made must be entered in the incident using comment type - Infrastructure Damage which can be selected from the drop down list The following is a list of the minimum information that should be recorded in the event

bull Emergency or non-emergency (also note if you are unsure) bull Type of damage (be as specific as possible) bull Whether FHP or SIRV requested immediate FOOT response bull Who was contacted and at what time

The FHP CAD number or case number (which can be obtained by contacting FHP dispatch) must be recorded on all incidents involving roadwayproperty damage An exception to this would be damage detected during normal monitoring of the roadway that doesnt involve an active traffic event

Version 82 January 15 2012 Page 12 of 13

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 47: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation BROWARO SMART SUNGUIOE REGIONAL TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification Notify FOOT Maintenance and OBI 495

REPORTING

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

BROWARD

FOOT

OBI

REPORTING (MARTIN AND ST LUCIE)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Kathleen Dempsey

REPORTING (INDIAN RIVER)

A manager or supervisor is responsible for running the Event List Infrastructure Damage Report on a daily basis This report and any supporting images are to be sent to the following individuals

Christopher Stevens Art Brown

Version 62 January 15 2012 Page 13 of 13

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1

Page 48: Florida Department of Transportation SMART SUNGUIDE ...€¦ · SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER STANDARD OPERATING GUIDELINES . Operations Event Management . Hurricane

Florida Department of Transportation SMART SUNGUIDE TRANSPORTATION MANAGEMENT CENTER

STANDARD OPERATING GUIDELINES

Operations Notification High Profile Events 4906

OVERVIEW

A High Profile Event is defined as any news worthy or unusual traffic related incident occurring on roadways managed by District 4 specifically events that management should be made aware of Some examples are multiple fatalities shootings Road Ranger crashes major infrastructure damage plane crashes or landings to name a few

PROCEDURE

High profile events should be managed according to standard event management protocol Time permitting or after the event is closed the Lead or Phase Two Operator should send an Outlook email to the group High Profile Events with the subject line of the email as High Profile Event The body of the email should contain the following information

Time and date incident occurred Event Number Short Description of Event (in your own words) Link to news story (if available)

Note This is an informal informational email intended only to give the group a heads up regarding the incident The description should be in your own words with emphasis on content and timely information The email will NOT be distributed to anyone outside the RTMC

In addition a brief description of the event should be included in the Shift Debrief Report (Lead Report) under the section High Profile Incidents

Version 60 January 15 2012 Page 1 of 1