Facility Management in Engineering

Submitted to:Dr. Tapash Kumar Ganguli

Submitted by:JAsim Rehman khazi

(221084)Santosh Kumar lal (221091)

Sashikumar (221113)Sandeep Patel (221120)

INDEX

Introduction : What is facility Management?

Definitions

Role

Facility Managers

Facility Management in India

Key characteristics

Case Study : Retail Destination

Future Trends/Conclusion

Bibliography

INTRODUCTION

What is Facility Management?

The concept of facility management services gained prominence in India after liberalization, Privatization and Globalization (LPG). The market became open for everyone and there is tremendous competition among the rivals to provide best product or services at the optimum cost. Hence, every company concentrates over their core business and outsourced the rest of the supporting function to minimize the operation cost.

In a nutshell, The Facility Management is managing all the support system which is required for operating core operation of business from janitorial services to maintenance of equipments, production support system to staffing solution, creating esuriently healthy work environment to maintain aesthetic ergonomics of the organization.

“Facility management is the collaboration of the people and services to enhance the efficiency and effectiveness of the given space and work environment including the ambience, equipment and people who operate them with in.”

The Facility Management services maximize value and provide efficient management services at lower operating cost and maintaining high service level. There are mainly two types of Facility Management Services:

Soft Services: Involvement of Human skill Hard Services: Involvement of electrical and mechanical equipments with human

skill

From the last few years, two more facility management services came into existence due to the complexity of the business which requires integration of both, i.e., soft and hard services. They are:

Production Support System

In business, facility management (or facilities management) is the management of building, estates which encompasses both building fabric and services. The services are sometimes considered to be divided into "hard services" and "soft services." Hard services include such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally. Soft services include such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors (e.g. builders, electricians). The term "facility management" is similar to "property management" but often applied only to larger and/or commercial properties where the management and operation is more complex. Some or all of these aspects can be maintained by data-rich computer programs.

Definitions

One definition provided by the International Facility Management Association (IFMA) is:

"A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, processes and technology."

Another broader definition provided by IFMA is:

"The practice or coordinating the physical workplace with the people and work of the organization; integrates the principles of business administration, architecture, and the behavioral and engineering sciences."

In the UK and other European countries facilities management has a wider definition than simply the management of buildings and services. The definition of FM provided by the European Committee for Standardisation (CEN) and ratified by BSI British Standards is:

“Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”.

The British Institute of Facilities Management has formally adopted the CEN definition but also offers a slightly simpler description:

"Facilities management is the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace".

Facilities can be generally defined as buildings, properties and major infrastructure, also referred to within the Facility Management industry as the "built environment".

The primary function of Facility Management (FM) is to manage and maintain the efficient operation of this "built environment".

The industry is also responsible for:

ensuring that services are delivered in a way that contributes to the productivity and profitability of those people who utilize a facility;

reducing the impact of the use of facilities on the environment;

minimising operational life cycle costs of facilities;

repairs and maintenance, security and cleaning as well as more highly technical services required for the efficient operation of a facility.

Role

It is the role of facility management to ensure that everything is available and operating properly for building occupants to do their work. The facility manager generally has the most influence upon the quality of life within a facility. Facility management may range from the small scale (e.g. single small building custodial services) to the large scale (such as Johnson Controls' operation of Chrysler manufacturing) or even on an international scale (e.g. global service provision to a multinational corporation). Some facility management companies (e.g. Regus) have grown to simply provide environments which other organisations may rent Office space on demand in order to do business in a "hotel" environment. Facilities Management is also provided by larger property managers such as CLUTTONS who act on behalf of their Landlord/Owner Clients.

Facility Managers

Facility managers can be responsible for managing all aspects of a facility or facilities.

They may operate at a:

strategic level, making very high level decisions and contributing to strategic planning;

Operational management level, dealing with more technical issues such as repairs, maintenance, security and cleaning.

FM is becoming an essential element in the effective running of public and private sector organizations. Involved in a myriad of disciplines, facility managers play a vital role in the realization of business objectives and in the coordination of the daily operations of facilities and the organisation that use them.

FACILITIES MANAGEMENT IN INDIA

With the GDP growth rate at over 8%, all the sectors contributing to the economy mainly services and manufacturing are booming. Outsourcing is catching up in the

manufacturing sector besides the service sector to increase productivity and profitability of the organization. The scope of Facility Management services is getting wider with support services for production activities, maintenance, catering, transport etc being outsourced. The philosophy of the company has changed to concentrating only on core activities and outsourcing practically for all other requirements.

The future of the industry is extremely promising. Besides efficiency and profitability being the prime concern emphasis is now being given to environment, health and safety standards, which makes Facility Management services a necessity than an option.

Sector Overview in India

New Delhi & NCR ( 20%)

Mumbai(10%)

Pune(10%)

Bangalore(35%) Chennai

(10%)

Hyderabad(5%)

Others(10%)

Total FM Market: Rs.225 Crores

Future Growth Prospects

Key Characteristics

42%

4%20%

34%

Area: 125 Million Sq.ft

FY 2003-04

IT/ITES

RetailCorporate Office

Others

44%

9%19%

28%

Area: 158 Million Sq.ft

FY 2004-05

48%

16%

17%

19%

FY 2006-07

Area: 255 Million Sq.ft

46%

13%

18%

23%

FY 2005-06

Area: 201 Million Sq.ft

Is effective

• Professional and ethical in its approach. Attracts and retains high calibre staff. Pulls in services of high level people from member companies for ad hoc representation and policy development purposes

• Makes best use of appropriate information technology to optimise costs and improve quality of services to members

Is legitimate

• Represents a discrete commercial sector and seeks to cover all products, services and processes

• Members represent substantial proportion of sector in terms of output or numbers of companies

• Governing Council includes representative from the largest companies in the sector and a fair cross section of other members. Meets sufficiently regularly to direct action/strategy

• Broadly based membership with large and small businesses and the key players

Is progressive

• Promotes co-operation within the sector and between the sector, its customers and suppliers to enhance competiveness

• Forms appropriate links with other representative bodies• Prepared to work with non members where appropriate and co-operate with other

associations in allied sectors on matters of joint concern

Services

• Works proactively to improve the members/sectors profitability and competiveness

• Works effectively to represent the members/sectors interests at all levels of the legislative and regulatory process

• Promotes training and education

Works proactively to improve the sectors profitability and competiveness

• Designs and implements support services• Monitors Government initiatives/support and helps members take advantage of

them• Adopts proactive approach to meeting shortcomings identified by bench marking

activities

Works effectively to represent the sectors interests at all levels of the legislative regulatory process

• Has an effective mechanism for consulting members and understanding their views

• Monitors and anticipates the legislative process and ensures that its views on pertinent members issues are addressed

Supplies sound information and advice for members

• Seeks out information relevant to members e.g. market trends, and statistical intelligence on overseas competitors, parliamentary affairs, patents, standards

• Arranges briefings and conferences for members on key issues• Initiates and co-ordinates relevant action• Ensures provision of sound advice on legal, employment, health and safety and

environmental issues

Promotes good public relations and communications

• Ensures positive public image of the sector its products and services• Acts as a focal point for public and media enquires about the sector and represents

the sector to the media

Promotes training and education

• Determines skills requirements for the sector for short and long term• Works with relevant industry training organizations, other employer

organizations, professional institutions and training bodies• Promotes training standards and qualifications for the sector

Promotes innovation and technology transfer

• Identifies technology needs of the sector and promotes transfer

• Co-ordinates and commissions pre-competitive research and technology work on behalf of the sector

• Ensures technical advice is devolved to members

CASE STUDY

Retail Destinations

The main points to consider when it comes to a successful mall are as follows

• A Carefully Conceived Design

AND

• A Good Management Team, managing the functioning of the Mall.

Efficient management of the mall requires:

• Integration of the Owner and

• The Mall Management Team

The points to be considered when it comes to planning are as follows :

Visitor Management

People visiting the malls need to be carefully managed as it would lead to

various problems. If they are not managed properly then there would a

negative feedback against the management and it would also include having

a proper sanitary service, ambience and restaurants etc.

Occupants management

The Occupants of the mall would include the staff, retailers in the mall etc.

these need to be carefully managed and kept happy at the same time because

these are considered as a major factor in keeping the customers happy.

The main points to be considered are as follows:

• Help desk

• Periodic feedback

• Coordinate construction of shops

• Billing

• Collections

• Attending to grievances & complaints

• Ensure observance of rules & regulations of the mall

Sound Infrastructure

Infrastructure of a mall is what attracts public and potential customers. This

would include having a proper organised structure of shops. And other

facilities in the mall. For example a potential customer who’s interested in

buying a music system would look for it in the electronics section and if all

the electronics are not kept in a particular area of the mall he/she would not

be happy walking around various corners to look for various options. And at

the same time it should consider the tastes of various customers based on say

age group.

The main points to be considered for a good infrastructure are as follows:

• Uninterrupted Power Supply with 100% power backup

• HVAC with adequate redundancy

• Fire Fighting & Detection System

• Dedicated Security System

• ETP Plant

• Proper Sewage System

• Water Softening & Purification System

• P. A. System with Channeled Music

• Emergency Lighting in all areas

• Toilets - separate for customers & staff

• Building & Floor Directories

• Signages directing customers towards elevators, toilets, fire exits, etc.

Creation of Ambience

Ambience is something which actually changes the mood of a person. It

should be created in such a manner that the public should feel good walking

around in such an ambience. It mainly influences the buying behaviour of the

customers. They actually realise what is their need and how can it be

satisfied.

Scope of Service

Utilities Management

• Fire Detection and fire fighting system

• HVAC

• Lifts & Elevator

• Water and Fire Pumps

• Closed Circuit Television System

• Access Control System

• Vertical Elevation Systems

• Water & Fire Fighting Pumps

• Backup Power Supply

Service Management

• Security

• Electrical & Mechanical

• DG & HVAC Operations

• House Keeping

• Sanitary & Plumbing

• Pest Control

• Landscaping

• Office Support Staff

• Water Effluent Treatment Plant Maintenance

• Parking Area Management

Management Functions

• Quality Control

• Health and Fire Safety

• Preventive Management

• Energy Management

• Help Desk

• Vendor Management & Procurements

• Tender Processing

• Inventory Control

• Budgeting

Minor Repairs

• Equipments

• Civil works

• Carpentry

• Masonry work

• Furniture

• Painting

• Trouble shooting

• Project Work

Typical Organization Structure of a Mall Management

Future trends / Conclusion

The building industry is recognizing the benefits of an integrated Facility Management Services and the trends are:

◦ The increased availability of industry specific software packages that can provide for a wide range of FM requirements.

◦ Data on assets such as buildings and equipment is being viewed as corporate information that is best managed by the FM department.

◦ Increasing interest in web based access to the FM services for improved access to information by the FM staff and others in the organization.

◦ More emphasis on business process re-engineering and staff training in order to maximize the use and benefits of the system.

◦ Future interfaces with building automation systems in order to achieve further operating efficiencies.

Bibliography

www.wikipedia.com www.uds.in

Workplace Management & Consultants Pvt Lt

(Lt. Col. Ashutosh Beri)